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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421745 Views
  • 965 replies
  • 108 likes
  • Account
  • 421745 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186635 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186635 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103500 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103500 Views
  • 69 replies
  • 10 likes

Superuser Contribution Paguei minha conta, mas continua suspensa

Prezados,Minha conta é premium, e estava suspensa por falta de pagamento. Realizei o pagamento, veio normalmente incluso na minha fatura do cartão, porém continuo sem acesso a minha conta, como se eu não tivesse realizado o pagamento. Solicito a regu...

  • Newbie
  • Prezados, Minha conta é premium, e estava suspensa por falta de pagamento. Realizei o pagamento, veio normalmente incluso na minha fatura do cartão, porém continuo sem acesso a minha conta, como se ...
  • FabianS_Bogota
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • Premium
  • 253 Views
  • 1 replies
  • 0 likes

Facebook

Hi, I have two Spotify accounts. This one which is Spotify premium and another one that's free which is connected to my Facebook. Is there any way of connecting my Facebook to my Spotify premium account and deleting the free account which is already ...

  • Casual Listener
  • Hi, I have two Spotify accounts. This one which is Spotify premium and another one that's free which is connected to my Facebook. Is there any way of connecting my Facebook to my Spotify premium acco...
  • Tom
  • Community Legend
  • 377 Views
  • 6 replies
  • 0 likes
  • Account
  • 377 Views
  • 6 replies
  • 0 likes

Superuser Contribution Impossible de modifier le pays dans les paramètres

j'habite en Guadeloupe (Dom-Tom francaise) et je suis inscrit sur Spotify France , je me suis rendu 1 semaine au canadaet a mon retour je ne pouvais plus me connecté a Spotify car je suis resté "plus de 14 jours a l'étranger"et quand j'essaye de Modi...

  • Newbie
  • j'habite en Guadeloupe (Dom-Tom francaise) et je suis inscrit sur Spotify France , je me suis rendu 1 semaine au canada et a mon retour je ne pouvais plus me connecté a Spotify car je suis resté "pl...
  • FabianS_Bogota
  • Roadie
  • 4968 Views
  • 1 replies
  • 2 likes
  • 4968 Views
  • 1 replies
  • 2 likes

Charged twice while getting premium membership

I tried to get premium membership yet I got charged twice and still I am asked to get the verification

  • Casual Listener
  • I tried to get premium membership yet I got charged twice and still I am asked to get the verification
  • Tom
  • Community Legend
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Solved!! can't log in on desktop anymore (but spotify does work in webbrowser and on android phone) ??

Without changes on my desktop i suddenly can't log in anymore. My account is still valid and i can stil use Spotify (premium) in the webbrowser'mode' and on my Samsung phone. Changing password doesn't help. What will help??Thank you for any reply.Jas...

  • Casual Listener
  • Without changes on my desktop i suddenly can't log in anymore. My account is still valid and i can stil use Spotify (premium) in the webbrowser'mode' and on my Samsung phone. Changing password d...
  • Tom
  • Community Legend
  • 25068 Views
  • 7 replies
  • 0 likes
  • Login
  • 25068 Views
  • 7 replies
  • 0 likes

Invitation code sent under premium family but can't redeem

I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't have an account so when we try to create one and ent...

  • Newbie
  • I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't h...
  • redchamp
  • Newbie
  • 298 Views
  • 2 replies
  • 0 likes
  • Premium
  • 298 Views
  • 2 replies
  • 0 likes

Cant change my password

Hi, i tried to change my password because i forgot it, but the email i used has been deleted so i cant see the mail. Can i change my email without confirming my password? (because i forgot it). Thanks in advance!

  • Newbie
  • Hi, i tried to change my password because i forgot it, but the email i used has been deleted so i cant see the mail. Can i change my email without confirming my password? (because i forgot it). Thank...
  • Robert_W
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Not getting Premium

Account says Premium. Charged Premium fee. Can't play on multiple devices at same time. Logged out and then back in. Did not solve issue.

  • Casual Listener
  • Account says Premium. Charged Premium fee. Can't play on multiple devices at same time. Logged out and then back in. Did not solve issue.
  • Maxim
  • Spotify Star
  • 279 Views
  • 5 replies
  • 0 likes
  • 279 Views
  • 5 replies
  • 0 likes

Being charged for premium but I only have free version

I have been being charged for pemium for several months now and have not noticed. Last year I started a free trial but did not continue. My account says I have the free version and my app has ads. My card has been being charged this whole time. How d...

  • Newbie
  • I have been being charged for pemium for several months now and have not noticed. Last year I started a free trial but did not continue. My account says I have the free version and my app has ads. My...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Not recieving free premium for 1 month

I recently signed up for Spotify for the first time with my email and was notified that I would get one month of premium and then would be paying 9.99/month. At that point, I realized I had signed up with my personal email instead of my student email...

  • Newbie
  • I recently signed up for Spotify for the first time with my email and was notified that I would get one month of premium and then would be paying 9.99/month. At that point, I realized I had signed up...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Ingresé el codigo de mi tarjeta de Spotify y no tengo premium

Hola! Compre una tarjeta de spotify para obtener premium, ingreso con mi cuenta de fb (como normalmente) y dice q aun no tengo "premium" que hago para solucionar esto? Por fa necesito su ayuda! *Suah*

  • Newbie
  • Hola! Compre una tarjeta de spotify para obtener premium, ingreso con mi cuenta de fb (como normalmente) y dice q aun no tengo "premium" que hago para solucionar esto? Por fa necesito su ayuda! 😞 ...
  • Kuburo360
  • Newbie
  • 1136 Views
  • 3 replies
  • 0 likes
  • 1136 Views
  • 3 replies
  • 0 likes

Resetting password?

"I've tried resetting my password a number of times, it keeps saying my the form has expired? I have after advise copied the link into another browser before opening it and still didn't work? Please advise?"

  • Newbie
  • "I've tried resetting my password a number of times, it keeps saying my the form has expired? I have after advise copied the link into another browser before opening it and still didn't work? Please ...
  • Tom
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Lost details for premimum account

I seem to have 2 spotify accounts. 1 is premimum but dont know access details and want to move a couple of devices on to premimum and cancel other account. I know I have premimum account as monthly payment is coming out of bank account.

  • Newbie
  • I seem to have 2 spotify accounts. 1 is premimum but dont know access details and want to move a couple of devices on to premimum and cancel other account. I know I have premimum account as monthly p...
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Ben altijd aangemeld via Facebook, maar moet nu direct kunnen inloggen.

Ben normaal gesproken aangemeld via Facebook. In mijn nieuwe auto zit een Spotify app waarbij je niet kan inloggen via Facebook, maar alleen direct. Gebruikersnaam en wachtwoord van Facebook worden dan dus niet herkent. Hoe moet ik nu inloggen?

  • Casual Listener
  • Ben normaal gesproken aangemeld via Facebook. In mijn nieuwe auto zit een Spotify app waarbij je niet kan inloggen via Facebook, maar alleen direct. Gebruikersnaam en wachtwoord van Facebook worden d...
  • Lex56
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

From account information to music

Hi, My link to my account suddenly doesn't work, it say: Sorry can't find that... I can log in and comes to à page with information about my account, but how do I go from there to the normal Spotify page where I can search and listen to music?

  • Newbie
  • Hi, My link to my account suddenly doesn't work, it say: Sorry can't find that... I can log in and comes to à page with information about my account, but how do I go from there to the normal Spotify ...
  • MattSuda
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Need to change account to my name

My card is being charged but my daughter has control i want control since im paying for it

  • Newbie
  • My card is being charged but my daughter has control i want control since im paying for it
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 139 Views
  • 1 replies
  • 0 likes

Log in

I logged out of my Spotify account and now it's only letting me login on a different Facebook account, not my regular one. How can I get it to switch accounts?

  • Casual Listener
  • I logged out of my Spotify account and now it's only letting me login on a different Facebook account, not my regular one. How can I get it to switch accounts?
  • MattSuda
  • Spotify Star
  • 292 Views
  • 3 replies
  • 0 likes
  • Login
  • 292 Views
  • 3 replies
  • 0 likes

Anmelden in der App nicht möglich

Ich habe meine Mama bei meinem Spotify Family Account hinzugefügt. Die Anmeldung hat auch funktioniert. Jetzt wollten wir die Apple herunterladen damit sie am Handy auch Musik hören kann. Wenn wir nun auf Anmelden gehen und uns einloggen wollen kommt...

  • Casual Listener
  • Ich habe meine Mama bei meinem Spotify Family Account hinzugefügt. Die Anmeldung hat auch funktioniert. Jetzt wollten wir die Apple herunterladen damit sie am Handy auch Musik hören kann. Wenn wir nu...
  • schnombs
  • Newbie
  • 9471 Views
  • 3 replies
  • 0 likes
  • Account
  • 9471 Views
  • 3 replies
  • 0 likes

Someone else is using my account.

An unknown device is using my account, I've tried the "sign out everywhere" solution and they're still logged in. Are there any other ways I can rectify this issue?

  • Regular
  • An unknown device is using my account, I've tried the "sign out everywhere" solution and they're still logged in. Are there any other ways I can rectify this issue?
  • kejt_
  • Community Legend
  • 463 Views
  • 10 replies
  • 0 likes
  • 463 Views
  • 10 replies
  • 0 likes