Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76240 Views

28 replies

0 likes

  • 76240 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94074 Views

9 replies

2 likes

Account
Login
  • 94074 Views
  • 9 replies
  • 2 likes

Superuser Contribution Security

Im getting charged 2x a month every month for Spotify Premium but I only have 1 premium account. I want a refund and for this reoccurring charge to end.

Casual Listener

Im getting charged 2x a month every month for Spotify Premium but I only have 1 premium account. I want a refund and for this reoccurring charge to end.

Joan

Moderator

404 Views

2 replies

0 likes

  • 404 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t sign in but with Facebook I can

PlanFreeCountryIcelandDeviceiPhone 14 ProOperating SystemiOS 16 My Question or IssueHi, I can’t log in to my Spotify account if I use my e-mail, it says “wrong email” or “email doesn’t exist”. Whatsoever it does. It wasn’t always a struggle to log in...

Casual Listener

  Plan Free Country Iceland Device iPhone 14 Pro Operating System iOS 16   My Question or Issue Hi, I can’t log in to my Spotify account if I use my e-mail, it says “wrong email”...

Dian

Spotify Legend

430 Views

3 replies

0 likes

Login
  • 430 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I start to sign in with google account?

I registered using google email and password long time ago.I want to sign in using google sign-in as I hate enter password manually.But I can't!When I click google sing in, it says "You already have an account so use password to login".How can I use ...

Casual Listener

I registered using google email and password long time ago. I want to sign in using google sign-in as I hate enter password manually. But I can't! When I click google sing in, it says "You already...

Eni

Moderator

2510 Views

5 replies

0 likes

  • 2510 Views
  • 5 replies
  • 0 likes

someone hacked my account?

hi I keep seeing recommended genres that I never listen to like rap/trance.I changed my password but still seeing it. how do I fix my compromised account?

Casual Listener

hi I keep seeing recommended genres that I never listen to like rap/trance. I changed my password but still seeing it. how do I fix my compromised account? 

MauriceMV

Spotify Star

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify stop my songs after 30 sec in every device I try to listen

First started with my Alexa echo, then in my cellphone, web player. I tried everything, like unstall the app, update software, logout all devices… but nothing worked. It’s like a bug in my account. I real need a solution.

Newbie

First started with my Alexa echo, then in my cellphone, web player. I tried everything, like unstall the app, update software, logout all devices… but nothing worked. It’s like a bug in my account. I...

Vasil

Moderator

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I try to add something to my playlist instead of the song it show's

When I add something to my playlist it shows name of the song but not the picture when I click on it. It plays a different song that’s not is not in my playlist

Visitor

When I add something to my playlist it shows name of the song but not the picture when I click on it. It plays a different song that’s not is not in my playlist

Vasil

Moderator

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelé mi cuenta pero aún me siguen cobrando el plan individual

Hace como tres meses cancelé mi cuenta pero me siguen cobrando como si tuviera el plan individual, como ya no tengo la cuenta no puedo hacer ningún cambio y quiero que me dejen de cobrar

Visitor

Hace como tres meses cancelé mi cuenta pero me siguen cobrando como si tuviera el plan individual, como ya no tengo la cuenta no puedo hacer ningún cambio y quiero que me dejen de cobrar

Vasil

Moderator

1723 Views

1 replies

0 likes

  • 1723 Views
  • 1 replies
  • 0 likes

Superuser Contribution FACEBOOK

Originalmente mi cuenta de Spotify la abrí con Facebook pero ahora quiero borrar esa cuenta de Facebook y quiero enlazar mi cuenta de Spotify a mi correo, para seguir teniendo acceso a la misma y no perder mis datos ni mi plan, pero la barra de contr...

Visitor

Originalmente mi cuenta de Spotify la abrí con Facebook pero ahora quiero borrar esa cuenta de Facebook y quiero enlazar mi cuenta de Spotify a mi correo, para seguir teniendo acceso a la misma y no ...

Vasil

Moderator

242 Views

1 replies

0 likes

Account
Login
Other
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m having problems logging into my Spotify account.

I can see my account and the username on my friends account but apparently I don’t know the username for it even though i 99% sure I do.

Visitor

I can see my account and the username on my friends account but apparently I don’t know the username for it even though i 99% sure I do.

Susan_GP

Moderator

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Changement de gestionnaire de l'abonnement

Bonjour, J'ai un compte Sptify Premium Family dont je suis le gestionnaire et j'aimerais savoir s'il était possible de transférer la gestion de ce compte à un autre membre de l'abonnement.Merci à vous.

Casual Listener

Bonjour, J'ai un compte Sptify Premium Family dont je suis le gestionnaire et j'aimerais savoir s'il était possible de transférer la gestion de ce compte à un autre membre de l'abonnement. Mer...

AdamDamon

Community Legend

8010 Views

1 replies

0 likes

  • 8010 Views
  • 1 replies
  • 0 likes

I logged out of my account an I don't remember the password to get into it

I know the email to it an the name as well as the profile picture an how many songs I have on the account but I can't get into it can I get help please I really want my account back

Newbie

I know the email to it an the name as well as the profile picture an how many songs I have on the account but I can't get into it can I get help please I really want my account back

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Changing payment method

I’m trying to change my payment method, but it is claiming “my card doesn’t match my country” when it in fact is the USA. What do I do?

Visitor

I’m trying to change my payment method, but it is claiming “my card doesn’t match my country” when it in fact is the USA. What do I do?    

Maxim

Spotify Star

344 Views

1 replies

0 likes

Account
  • 344 Views
  • 1 replies
  • 0 likes

I have troubles with the cover of the songs

My Question or IssueHi, I've been having problems with the app since months ago. The album cover of a song overlaps the next one. For example if I'm listening Mac Miller-Whats the use? the cover of the song is the last song I heard and the next song ...

Visitor

    My Question or Issue Hi, I've been having problems with the app since months ago. The album cover of a song overlaps the next one. For example if I'm listening Mac Miller-Whats the u...

Maxim

Spotify Star

243 Views

1 replies

0 likes

Account
Premium
  • 243 Views
  • 1 replies
  • 0 likes

What happened to my Loudr.fm game music bundles?

I bought three game music bundles from loudr.fm in 2013-2014. When I tried to login into my loudr.fm account today, the URL forwarded me to Spotify, and I learned that Spotify had acquired Loudr in 2018. So where can I download my Loudr.fm game bundl...

Newbie

I bought three game music bundles from loudr.fm in 2013-2014. When I tried to login into my loudr.fm account today, the URL forwarded me to Spotify, and I learned that Spotify had acquired Loudr in 2...

MKYT

Casual Listener

686 Views

2 replies

0 likes

Account
  • 686 Views
  • 2 replies
  • 0 likes

My email is already in use even after I delete the account

I made an account a few years ago using my main email, I then switched to another account using my second email. I have since deleted that account using the main email but when I try to change my email on the newer account to be my main email, it say...

Visitor

I made an account a few years ago using my main email, I then switched to another account using my second email. I have since deleted that account using the main email but when I try to change my ema...

Maxim

Spotify Star

537 Views

1 replies

1 likes

  • 537 Views
  • 1 replies
  • 1 likes

como faço para trocar o email cadastrado?

Estou precisando mudar o emil cadastrado e não estou conseguindo.usei o email em outra conta do sportfy,mas ja cancelei, e mesmo assim não consigo traca.

Visitor

Estou precisando mudar o emil cadastrado e não estou conseguindo. usei o email <snip - Moderator Edit> em outra conta do sportfy,mas ja cancelei, e mesmo assim não consigo traca.

Bittencourt

Spotify Star

797 Views

1 replies

0 likes

Account
  • 797 Views
  • 1 replies
  • 0 likes

Superuser Contribution hen I try to log into the app it says something went wrong try again

I can log in on the web but when I try to log into the app it says something went wrong try again or dismiss

Casual Listener

I can log in on the web but when I try to log into the app it says something went wrong try again or dismiss

31uh7iti74fqk2ebb6zj

Casual Listener

335 Views

2 replies

0 likes

  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution Quiero saber cuántas cuentas tengo

El 10 de septiembre me cobraron 179 pesos y el 19 de septiembre me cobraron 200 pesos

Visitor

El 10 de septiembre me cobraron 179 pesos y el 19 de septiembre me cobraron 200 pesos

Dian

Spotify Legend

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes