Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421183 Views
  • 965 replies
  • 108 likes
  • Account
  • 421183 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186401 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186401 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103436 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103436 Views
  • 69 replies
  • 10 likes

Solved!! Problem with log in

Hi! When I should log in it comes up that I already have an account. I press log in and not create a new account. Can you help med?

  • Casual Listener
  • Hi!  When I should log in it comes up that I already have an account. I press log in and not create a new account. Can you help med?
  • Tom
  • Community Legend
  • 231 Views
  • 4 replies
  • 0 likes
  • Free
  • 231 Views
  • 4 replies
  • 0 likes

Lautstärke der Werbung, läuft bei euch

Moin, wollt mal fragen wer auf die tolle Idee kam das die Werbung so schön scheppert?!Mir knallts bald alles weg wenn ich ruhige Musik höre und dann diese tolle Werbung kommt. Habe gerne Musik im Hintergrund, wisst schon, das ist dort wo es nicht stö...

  • Newbie
  • Moin,   wollt mal fragen wer auf die tolle Idee kam das die Werbung so schön scheppert?! Mir knallts bald alles weg wenn ich ruhige Musik höre und dann diese tolle Werbung kommt.   Hab...
  • Utze666
  • Casual Listener
  • 1317 Views
  • 3 replies
  • 1 likes
  • Other
  • 1317 Views
  • 3 replies
  • 1 likes

Deleted Offline Music

I saved lots of music offline, and just today after powercycling my phone all of it were gone. What happened?. My premium subscription is still active.

  • Newbie
  • I saved lots of music offline, and just today after powercycling my phone all of it were gone. What happened?. My premium subscription is still active.
  • Tom
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Unerträgliche Lautstärke der Werbung

Hallo liebe Community, kann mir jemand vielleicht sagen, wie ich die Lautstärke der Werbeeinblendung regeln kann ?.... also das Standardmässig die Werbung die geschaltet wird, NICHT lauter ist als die Musik die ich davor gehört habe ?? Da ich nur ab ...

  • Newbie
  • Hallo liebe Community,   kann mir jemand vielleicht sagen, wie ich die Lautstärke der Werbeeinblendung regeln kann ? .... also das Standardmässig die Werbung die geschaltet wird, NICHT l...
  • Utze666
  • Casual Listener
  • 12684 Views
  • 18 replies
  • 16 likes
  • Free
  • 12684 Views
  • 18 replies
  • 16 likes

Resetting Password!

Recently I send a reset password request via my email. The return reply is all in a foreign language, except the URL link. However when I click the link and it open in a new tab, this is what it reads Your password reset link is not valid, or already...

  • Newbie
  • Recently I send a reset password request via my email. The return reply is all in a foreign language, except the URL link. However when I click the link and it open in a new tab, this is what it read...
  • Tom
  • Community Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • Login
  • 625 Views
  • 1 replies
  • 0 likes

Solved!! How to notify my facebook friends than i'm on spotify

Hello, I've just 1 follower on spotify, and i want more of my facebook friends on this platform.How can i notify them that i'm on spotify and they have to folllow me? Thanks

  • Casual Listener
  • Hello,   I've just 1 follower on spotify, and i want more of my facebook friends on this platform. How can i notify them that i'm on spotify and they have to folllow me?   Thanks
  • MattSuda
  • Spotify Star
  • 973 Views
  • 6 replies
  • 0 likes
  • 973 Views
  • 6 replies
  • 0 likes

Need old receits

I need my old receits.Can only show to july 2016. how do I find the rest?

  • Newbie
  • I need my old receits.Can only show to july 2016. how do I find the rest?
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Spotify - Incorrect Email & Username - Random String of Numbers and Letters

Hey Troops, I'm having a couple issues with my account. Firstly, I created it with my Facebook, which is all well and good, and I know that is irreversible, but the Facebook account I used is set up with a different email than is displayed on my Spot...

  • Casual Listener
  • Hey Troops,   I'm having a couple issues with my account. Firstly, I created it with my Facebook, which is all well and good, and I know that is irreversible, but the Facebook account I used i...
  • Tom
  • Community Legend
  • 467 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 467 Views
  • 5 replies
  • 0 likes

Someone using my account. Has changed the password and email

Hi, someone is using my account and has changed the password and email address associated with the account. I can still login via Facebook but I can not change the email because he has changed the password. What can I do to boot him out? I'm happy to...

  • Newbie
  • Hi, someone is using my account and has changed the password and email address associated with the account. I can still login via Facebook but I can not change the email because he has changed the pa...
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Account uitgeschakeld

Vannacht een mail ontvangen met dat mijn Spotify-account is uitgeschakeld. Eerder deze week zijn 2 keer mijn abbonementskosten afgeschreven, waarbij 1 betaling inmiddels is teruggevorderd. Ik heb dus wel 1 keer betaald, maar alsnog is mijn account ui...

  • Newbie
  • Vannacht een mail ontvangen met dat mijn Spotify-account is uitgeschakeld. Eerder deze week zijn 2 keer mijn abbonementskosten afgeschreven, waarbij 1 betaling inmiddels is teruggevorderd. Ik heb dus...
  • MattSuda
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Old email new account

Earlier today I permanently closed my account as it was made using my Facebook account which had my main email address associated with it. I wanted to delete the account as I was wanting a fresh account without being linked to facebook, however when ...

  • Newbie
  • Earlier today I permanently closed my account as it was made using my Facebook account which had my main email address associated with it. I wanted to delete the account as I was wanting a fresh acco...
  • MattSuda
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Change sign up info for family subscription

While attempting to send an invite to my new family subscription I was prompted with a message asking me to enter in the Full name and Address associated with the account. Since this prompt was displayed during the invite process I thought I was bein...

  • Newbie
  • While attempting to send an invite to my new family subscription I was prompted with a message asking me to enter in the Full name and Address associated with the account. Since this p...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Redemm page not working

I have a gift card i want to use, but the Redemm page not loading and its seems like there is something worng with page. is there any issue with Spotify that i can't access the page ? "We're all mixed up Refresh this page or try again later. It may t...

  • Newbie
  • I have a gift card i want to use, but the Redemm page not loading and its seems like there is something worng with page. is there any issue with Spotify that i can't access the page ?    ...
  • Maxim
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 458 Views
  • 1 replies
  • 0 likes

10+ minute songs on Esbjörn Svensson Trio - Live in Hamburg are missing

All the songs longer than 10 minutes are missing from the album https://open.spotify.com/album/3PU1b3aDrbMKucRulElluF is missing. It's been this way for years. Would you mind fixing this?

  • Regular
  • All the songs longer than 10 minutes are missing from the album https://open.spotify.com/album/3PU1b3aDrbMKucRulElluF is missing. It's been this way for years. Would you mind fixing this?
  • Maxim
  • Spotify Star
  • 246 Views
  • 3 replies
  • 0 likes
  • Premium
  • 246 Views
  • 3 replies
  • 0 likes

Add kid to premium family

How do I add my 11 year old daughter to my family subscription?I've created an invite by creating a link. Entered the link into the browser, and am asked to created an account for her.I go in to create the account, entering her mail adress, username,...

  • Casual Listener
  • How do I add my 11 year old daughter to my family subscription? I've created an invite by creating a link. Entered the link into the browser, and am asked to created an account for her. I go in to ...
  • rukkulakki-
  • Casual Listener
  • 657 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 657 Views
  • 4 replies
  • 0 likes

Superuser Contribution Tracks skip to random Vietnamese songs

About once every half hour whatever song I was listening to stops playing, and instead some random Vietnamese track starts playing. I have already tried to log off on all devices, change my password etc, but that doesnt help. The songs are played fro...

  • Newbie
  • About once every half hour whatever song I was listening to stops playing, and instead some random Vietnamese track starts playing. I have already tried to log off on all devices, change my password ...
  • ORPHAN77
  • Casual Listener
  • 2109 Views
  • 10 replies
  • 0 likes
  • 2109 Views
  • 10 replies
  • 0 likes

Probleme bei der Anmeldung

Ich habe mich vor längerem über meinen Facebook Account bei Spotify angemeldet. Allerdings habe ich mir heute ein neues Konto gemacht und darüber Spotify Premium Family abgeschlossen. Jetzt wollte ich über die Einstellungen meinen Account mit Faceboo...

  • Casual Listener
  • Ich habe mich vor längerem über meinen Facebook Account bei Spotify angemeldet. Allerdings habe ich mir heute ein neues Konto gemacht und darüber Spotify Premium Family abgeschlossen. Jetzt wollte ic...
  • iamandyhill
  • Community Legend
  • 1777 Views
  • 3 replies
  • 0 likes
  • 1777 Views
  • 3 replies
  • 0 likes

Premium trial, Student discount

I want to sign up for Premium and can get it cheaper with my NUS card. However, I obviously want the free trial! So how do I get the free trial and be signed up to start paying the student price? Help?!!

  • Casual Listener
  • I want to sign up for Premium and can get it cheaper with my NUS card. However, I obviously want the free trial! So how do I get the free trial and be signed up to start paying the student price? &...
  • dootea
  • Newbie
  • 22069 Views
  • 7 replies
  • 0 likes
  • 22069 Views
  • 7 replies
  • 0 likes

Solved!! My country is not the same as my credit card

Hello, My account was linked with itunes and due the separation between spotify and itunes I can't pay my premium account with my credit card because my original playlist and detais are from Brazil and my credit card is from Panama. How can I pay a b...

  • Newbie
  • Hello,   My account was linked with itunes and due the separation between spotify and itunes I can't pay my premium account with my credit card because my original playlist and detais are from...
  • Guimaol1
  • Newbie
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

i forgot my password how do i recover it

i forgot my password ,how do i reset it without knowing it

  • Newbie
  • i forgot my password ,how do i reset it without knowing it
  • themarybethg
  • Regular
  • 2845 Views
  • 5 replies
  • 0 likes
  • 2845 Views
  • 5 replies
  • 0 likes