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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76227 Views

28 replies

0 likes

  • 76227 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94044 Views

9 replies

2 likes

Account
Login
  • 94044 Views
  • 9 replies
  • 2 likes

PAGUEI, POSSUO O RECIBO E MINHA CONTA PREMIUM FOI PAUSADA.

Olá, hoje dia 20/08/2016 me deparei com a mensagem de pausa da inscrição premium. Possuo meios para comprovar que a minha inscrição foi paga no dia 15/08/2016. Gostaria da assistência dos moderadores. Possuo a inscrição premium desde 2014 e nunca tiv...

Casual Listener

 Olá, hoje dia 20/08/2016 me deparei com a mensagem de pausa da inscrição premium. Possuo meios para comprovar que a minha inscrição foi paga no dia 15/08/2016. Gostaria da assistência dos moder...

Raulgomesbtt

Newbie

1274 Views

7 replies

1 likes

Account
  • 1274 Views
  • 7 replies
  • 1 likes

Spotify log in fail

My account keeps saying can only use Spotify abroad for 14 days yet I am in U.K. Where I live. Can I change account settings so it for use in U.K.

Casual Listener

My account keeps saying can only use Spotify abroad for 14 days yet I am in U.K. Where I live. Can I change account settings so it for use in U.K.

Warren5

Casual Listener

378 Views

2 replies

0 likes

Login
  • 378 Views
  • 2 replies
  • 0 likes

Account gehackt HELP!

Hallo, mein Account wurde gehackt und zwar wurde mein passwort und meine E-Mail geändert und ich konnte mich noch einloggen, weil ich mit Facebook verknüpft bin... aber Problem ist, ich kann mein passwort sowie die E-Mail nicht ändern und der Hacker ...

Newbie

Hallo, mein Account wurde gehackt und zwar wurde mein passwort und meine E-Mail geändert und ich konnte mich noch einloggen, weil ich mit Facebook verknüpft bin... aber Problem ist, ich kann mein pas...

Maxim

Spotify Star

848 Views

1 replies

0 likes

  • 848 Views
  • 1 replies
  • 0 likes

Solved!! Primary Family Member

On a family account are all the users equal, or is there a primary member who has authority to add or remove additional members? I set up the family account but my wife wants to make sure that she can add user profiles for our kids so she thinks we n...

Visitor

On a family account are all the users equal, or is there a primary member who has authority to add or remove additional members? I set up the family account but my wife wants to make sure that she ca...

MattSuda

Spotify Star

611 Views

3 replies

0 likes

  • 611 Views
  • 3 replies
  • 0 likes

Had to pay for Premium and Premium for family

On my VISA overview i had to pay 14,99 EUR on april 26 (PO23A6FCCB) and 9,99 EUR on mai 1 (PO248C33C7) (4 weeks free) (original Premium account of my daughter Hannelore) . We switched it to a family account end of april. When we log in on her account...

Casual Listener

On my VISA overview i had to pay 14,99 EUR on april 26 (PO23A6FCCB) and 9,99 EUR on mai 1 (PO248C33C7) (4 weeks free) (original Premium account of my daughter Hannelore) . We switched it to a family ...

marcjorissen

Casual Listener

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

Spotify Premium & Vodafone UK

I have a Spotify Premium account paid through inclusive entertainment package as part of Vodafone UK bundle which according to Vodafone Uk is active till 21/03/2018. However despite using it successfully for over a year, I can't access my playlists a...

Newbie

I have a Spotify Premium account paid through inclusive entertainment package as part of Vodafone UK bundle which according to Vodafone Uk is active till 21/03/2018. However despite using it successf...

Maxim

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Problemi con l'account

Ho un offerta Tim che prevede lo streaming illimitato su Spotify, ma Spotify non mi riconosce questa promozione ( Giga & Music Per Te) e quindi non riesco a usufruire del servizio. Cosa devo fare?

Newbie

Ho un offerta Tim che prevede lo streaming illimitato su Spotify, ma Spotify non mi riconosce questa promozione ( Giga & Music Per Te) e quindi non riesco a usufruire del servizio. Cosa devo fare?

antokr97

Casual Listener

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

premium non funziona

dopo aver attivato l'offerta Vodafone che mi garantiva un mese gratuito di Spotify Premium, l'account continuava a non funzionare e subito dopo mi vengono sottratti 10€ dal credito telefonico. Non c'è un rimborso possibile ed è per questo che chiedo ...

Casual Listener

dopo aver attivato l'offerta Vodafone che mi garantiva un mese gratuito di Spotify Premium, l'account continuava a non funzionare e subito dopo mi vengono sottratti 10€ dal credito telefonico. Non c'...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Solved!! Can't connect from Qatar

Hi. I had a Spotify account linked to my Facebook when I lived in the UK. But now I live in Qatar and I've never been able to log in on the app.I have access to my profile through the website but I can't change the country since there is no scrolling...

Casual Listener

Hi. I had a Spotify account linked to my Facebook when I lived in the UK. But now I live in Qatar and I've never been able to log in on the app. I have access to my profile through the website but I...

Maxim

Spotify Star

11110 Views

4 replies

0 likes

Account
Free
Login
  • 11110 Views
  • 4 replies
  • 0 likes

Solved!! Somebody is using my account

I know somebody is using my account because the artists that are shown as 'recently played artists' in my profile are not the artists that I listen to. Is there any way I can kick this person out of my account? I tried changing the password but it di...

Casual Listener

I know somebody is using my account because the artists that are shown as 'recently  played artists' in my profile are not the artists that I listen to. Is there any way I can kick  this pe...

mmmmale

Casual Listener

500 Views

2 replies

0 likes

  • 500 Views
  • 2 replies
  • 0 likes

Stupid Ads

Everytime an ad comes on now, and all spotify seems to do nowadays is have more ads than music, everything stops. The ad doesn't play and I can no longer play music. Everything just freezes. Fix it.

Newbie

Everytime an ad comes on now, and all spotify seems to do nowadays is have more ads than music, everything stops. The ad doesn't play and I can no longer play music. Everything just freezes. Fix it.

CryticalAce

Spotify Star

833 Views

1 replies

0 likes

  • 833 Views
  • 1 replies
  • 0 likes

Spotify Premium and Headspace?

I am trying to link my Spotify and Headspace accounts so I can use the premium features of both (I've paid for this feature). But it keeps saying "This Spotify user is already linked to another Headspace account"I have been through my settings and ev...

Newbie

I am trying to link my Spotify and Headspace accounts so I can use the premium features of both (I've paid for this feature). But it keeps saying "This Spotify user is already linked to another Heads...

cluz

Gig Goer

605 Views

1 replies

0 likes

Account
Other
Premium
  • 605 Views
  • 1 replies
  • 0 likes

Twitter sharing doesn't work

When I try to share a song on twitter, there's an error, it says try again. I look twitter apps but can't see spotify. I reinstalled spotify it didn't work too. I think they're not connected but Spotify doesn't ask my twitter account for permission, ...

Newbie

When I try to share a song on twitter, there's an error, it says try again. I look twitter apps but can't see spotify. I reinstalled spotify it didn't work too. I think they're not connected but Spot...

555 Views

0 replies

0 likes

Account
  • 555 Views
  • 0 replies
  • 0 likes

Boyfriend needs help with his Spotify

So my boyfriend can't remember his email/can't log into it and his Spotify randomly signed out on every thing hes paying for a subscription would like some help

Newbie

So my boyfriend can't remember his email/can't log into it and his Spotify randomly signed out on every thing hes paying for a subscription would like some help

cadmielp

Roadie

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Unable to log in

So I uninstalled Spotify because I wasn'nt sure how to deleted cached songs and then downloaded it again and i made my account with my facebook so I've to log in with my facebook details and when I input those it says ''You have already authorised Sp...

Newbie

So I uninstalled Spotify because I wasn'nt sure how to deleted cached songs and then downloaded it again and i made my account with my facebook so I've to log in with my facebook details and when I i...

cadmielp

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

adding my son (who already has Premium) and cancelling his credit card

hello, could you please help me. I am trying to add my son to my account. he already has a pemium. but being that he is still in high school, I don't need him spending the money he doest have. how can i add him without him losing his playlist and als...

Newbie

hello,  could you please help me.  I am trying to add my son to my account.  he already has a pemium. but being that he is still in high school, I don't need him spending the money he ...

cadmielp

Roadie

314 Views

1 replies

0 likes

Subscription
  • 314 Views
  • 1 replies
  • 0 likes

student discount doesn't working

i submit my information to shertID like ten days ago, they send me back one week ago to tell me I'm verified, but i didn't found that email until today. when i click it to complete my purchase, it requiers me to submit my information again, but sheer...

Newbie

i submit my information to shertID like ten days ago, they send me back one week ago to tell me I'm verified, but i didn't found that email until today. when i click it to complete my&...

230 Views

0 replies

0 likes

  • 230 Views
  • 0 replies
  • 0 likes

Can't log in

I get the message already registered

Newbie

I get the message already registered

ant0n1

Roadie

308 Views

1 replies

0 likes

Login
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Rogers

Just upgraded my Rogers plan that includes Spotify Premium. But an error occured in Rogers system cause they changed my account number.Since, I can't retrieve my Spotify Premium..... I tried to log ... log out ... re-log .... re-log out .... create a...

Casual Listener

Just upgraded my Rogers plan that includes Spotify Premium. But an error occured in Rogers system cause they changed my account number. Since, I can't retrieve my Spotify Premium.....    ...

NaomiBraganza

Newbie

2194 Views

3 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 2194 Views
  • 3 replies
  • 0 likes

Changing the Picture for Discovery Weekly

The picture that is associated with my discover weekly picture is an old profile picture of me and my ex from Facebook. My account was created with Facebook, so I can't disconnect it from my spotify account. I'd really like to update the picture, as ...

Newbie

The picture that is associated with my discover weekly picture is an old profile picture of me and my ex from Facebook. My account was created with Facebook, so I can't disconnect it from my spotify ...

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes