Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 434 Views
  • 0 replies
  • 7 likes
  • Security
  • 434 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440126 Views
  • 970 replies
  • 108 likes
  • Account
  • 440126 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195547 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195547 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106925 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106925 Views
  • 70 replies
  • 11 likes

Error logging in

Hi I tried to log in to Spotify using Facebook but it moves over to the Facebook app and said "you've already authorised Spotify" and when it goes back to Spotify app it's still at the log in page , I tried several times even deleting Spotify from Fa...

  • Newbie
  • Hi I tried to log in to Spotify using Facebook but it moves over to the Facebook app and said "you've already authorised Spotify" and when it goes back to Spotify app it's still at the log in page , ...
  • 301 Views
  • 0 replies
  • 0 likes
  • iOS
  • 301 Views
  • 0 replies
  • 0 likes

Se eliminaron mis playlists

Por razones que desconozco se cerraron las sesiones en mis dispositivos, tuve q restablecer la contraseña.Al acceder a mi cuenta nuevamente mis playlists han desaparecido.Como vuelvo a obtenerlas?

  • Newbie
  • Por razones que desconozco se cerraron las sesiones en mis dispositivos, tuve q restablecer la contraseña. Al acceder a mi cuenta nuevamente mis playlists han desaparecido. Como vuelvo a obtenerlas?
  • Bittencourt
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Forgot everything about my account

I forgot both e mail and user name of my premium account. Can i get it with my credit card number?

  • Newbie
  • I forgot both e mail and user name of my premium account. Can i get it with my credit card number?
  • Bittencourt
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 289 Views
  • 1 replies
  • 0 likes

Renew Premium subscription

When I opened the Spotify app on my iPhone it said that Spotify was postponed because the payment request had failed. I went into manage subscription and changed payment to come from my Bank account (rather than via T-mobile). Received receipt for pa...

  • Newbie
  • When I opened the Spotify app on my iPhone it said that Spotify was postponed because the payment request had failed.  I went into manage subscription and changed payment to come from my Bank ac...
  • user-removed
  • Not applicable
  • 38759 Views
  • 3 replies
  • 0 likes
  • Account
  • 38759 Views
  • 3 replies
  • 0 likes

Spotify cancelled my Premium because they couldn't "collect money"

I just wanted to use my Premium account as every day, as suddenly when I opened the app it says "unfortunately we couldn't collect money for you so your subscription is paused". What is this??? I pay my billings with Klarna and the last one was exact...

  • Newbie
  • I just wanted to use my Premium account as every day, as suddenly when I opened the app it says "unfortunately we couldn't collect money for you so your subscription is paused". What is this??? I pay...
  • rochellemenn
  • Newbie
  • 463 Views
  • 2 replies
  • 0 likes
  • Premium
  • 463 Views
  • 2 replies
  • 0 likes

Solved!! Can't join Family Plan

Hi, guys!I've had some trouble while trying to log in my account to a Family Plan.Everything was working out ok up to two days ago when suddenly I was logged out from my wife's family plan. She has already resent me that family plan invitation, and w...

  • Newbie
  • Hi, guys! I've had some trouble while trying to log in my account to a Family Plan. Everything was working out ok up to two days ago when suddenly I was logged out from my wife's family plan. ...
  • rrdanna
  • Casual Listener
  • 1417 Views
  • 3 replies
  • 1 likes
  • 1417 Views
  • 3 replies
  • 1 likes

being charged

I'm being charged for premium, but i don't have any acces to the count. I mean, I don't have the cout that's bein charged, Can I get some help please.I'm paying for something that i'm not using.

  • Casual Listener
  • I'm being charged for premium, but i don't have any acces to the count. I mean, I don't have the cout that's bein charged, Can I get some help please.I'm paying for something that i'm not using. &nb...
  • manuelatinoco
  • Casual Listener
  • 326 Views
  • 4 replies
  • 0 likes
  • Account
  • 326 Views
  • 4 replies
  • 0 likes

Spotify Student Verifizierung funktioniert nicht

Ich hab mich über Facebook angemeldet und wollte mich von free auf Spotify student upgraden, wenn ich allerdigns meine Uni-Daten und meinen Namen angegeben habe und auf registrieren klicke, lädt es ohne ende und es passiert stundenlang nichts. Ich ka...

  • Newbie
  • Ich hab mich über Facebook angemeldet und wollte mich von free auf Spotify student upgraden, wenn ich allerdigns meine Uni-Daten und meinen Namen angegeben habe und auf registrieren klicke, lädt es o...
  • MoD2
  • Newbie
  • 18441 Views
  • 5 replies
  • 1 likes
  • 18441 Views
  • 5 replies
  • 1 likes

Can't change my country

I have moved to a new country and cannot update my payment options because the country drop down box, won't actually drop down, so I can't actually select any other country!! I have updated my payment options with the card in my new country and it ga...

  • Newbie
  • I have moved to a new country and cannot update my payment options because the country drop down box, won't actually drop down, so I can't actually select any other country!!    I have up...
  • Tom
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! i want to create a Spotify account and connect it to a Facebook page i manage.

Hello i want to create a Spotify account and connect it to a Facebook page i manage. The page has no Page Owner, or at least not an active one...it was set up a while ago... Can i take ownership via Facebook Business and then set up a Spotify account...

  • Casual Listener
  • Hello   i want to create a Spotify account and connect it to a Facebook page i manage.   The page has no Page Owner, or at least not an active one...it was set up a while ago...  ...
  • Maxim
  • Spotify Star
  • 641 Views
  • 3 replies
  • 0 likes
  • Account
  • 641 Views
  • 3 replies
  • 0 likes

Sorry there has been a temporary error, facebook login failure

Hi,So I'm trying to link my Facebook account to my spotify account. I had previously had a separate Spotify account started through Facebook but went into the Facbeook App settings and deleted the corresponding spotify account. Now when I go to my cu...

  • Newbie
  • Hi, So I'm trying to link my Facebook account to my spotify account. I had previously had a separate Spotify account started through Facebook but went into the Facbeook App settings and deleted the ...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Student Discount Expired - No Email Sent & Charged Full Premium

My Student discount expired in April, I only noticed as the amount that went out of my bank account doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email out to alert you that the discount period is going to end, I neve...

  • Casual Listener
  • My Student discount expired in April, I only noticed as the amount that went out of my bank account doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email out to alert y...
  • MattSuda
  • Spotify Star
  • 1005 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 1005 Views
  • 1 replies
  • 0 likes

Solved!! No puedo reproducir canciones

Hola,Por favor necesito que me ayuden con esto, no puedo reproducir canciones me sale un mensaje indicando que la cancion no está disponible, esto ya me ha ocurrido un par de veces.Espero su respuesta, Gracias

  • Casual Listener
  • Hola, Por favor necesito que  me ayuden con esto, no puedo reproducir canciones me sale un mensaje indicando que la cancion no está disponible, esto ya me ha ocurrido un par de veces. Espero s...
  • MattSuda
  • Spotify Star
  • 2218 Views
  • 7 replies
  • 0 likes
  • 2218 Views
  • 7 replies
  • 0 likes

Spotify Family - no way to use multiple streams with single account?

Good Morning, We are long time Spotify Premium users - my wife and I (+ very young kids) all use a single premium account. Both my wife and I are suddenly more often cutting each other off. We don't have a need for seperate music (or accounts) and in...

  • Casual Listener
  • Good Morning,    We are long time Spotify Premium users - my wife and I (+ very young kids) all use a single premium account.  Both my wife and I are suddenly more often cutting each...
  • pglaeser
  • Casual Listener
  • 4844 Views
  • 2 replies
  • 3 likes
  • 4844 Views
  • 2 replies
  • 3 likes

Is my premium old?

So I've had Spotify premium for a while. It's $10 a month. I remember them saying I could share it with 3 accounts total. I've been trying to get my husband to be able to use it but to no avail. I just heard about premium family! Is this the new "pre...

  • Regular
  • So I've had Spotify premium for a while. It's $10 a month. I remember them saying I could share it with 3 accounts total. I've been trying to get my husband to be able to use it but to no avail. I ju...
  • Nadia28
  • Regular
  • 397 Views
  • 7 replies
  • 0 likes
  • 397 Views
  • 7 replies
  • 0 likes

Third-party services doesn't work on my account

I usually sort the track order in my playlists using the third party service Sort Your Music. It have always worked until recently. My playlists doesn't show up anymore, instead I get the message "Sorry, I couldn't find your playlists". I also tried ...

  • Visitor
  • I usually sort the track order in my playlists using the third party service Sort Your Music. It have always worked until recently. My playlists doesn't show up anymore, instead I get the messag...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
  • 233 Views
  • 1 replies
  • 0 likes

Changed Playlist - list of songs

Is there any possibility to see which songs have been taken off a certain playlist and which songs were put in?I'm following a playlist and now it has been changed. One particular song has been taken off the list and I don't remember the name. Now I'...

  • Newbie
  • Is there any possibility to see which songs have been taken off a certain playlist and which songs were put in? I'm following a playlist and now it has been changed. One particular song has been tak...
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Using spotify with a different account

I used Facebook when I started my account but I recently closed my Facebook account down. How do I sign in using another account?

  • Newbie
  • I used Facebook when I started my account but I recently closed my Facebook account down. How do I sign in using another account?
  • MattSuda
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Can't login. Support not responding

I can't login to my Spotify account via facebook for over 2 weeks now. Before you ask if I tried this and that, see this older thread of mine:https://community.spotify.com/t5/Accounts/Can-t-login-quot-Error-code-3-quot/m-p/1645142#M270111Any way, at ...

  • Regular
  • I can't login to my Spotify account via facebook for over 2 weeks now. Before you ask if I tried this and that, see this older thread of mine: https://community.spotify.com/t5/Accounts/Can-t-login...
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Login
  • 351 Views
  • 1 replies
  • 0 likes

I can't login and use Spotify.

My husband has a spotify account but he can't remember is email are user name and password. He doesn't even have the same email he had when her signed up with spotify. He was charged for the account. We just need to know how can we cancel the account...

  • Newbie
  • My husband has a spotify account but he can't remember is email are user name and password. He doesn't even have the same email he had when her signed up with spotify. He was charged for the account....
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes