Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80347 Views

9 replies

2 likes

Account
Login
  • 80347 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653656 Views

13 replies

4 likes

Account
  • 653656 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Superuser Contribution charged twice when ugrading to student

I applied for the 3 month trial for students, when the 3 months were over i was charged $9.99(regular price). I change my account information and got charged for my regular subscription and my student subscription.

Newbie

I applied for the 3 month trial for students, when the 3 months were over i was charged $9.99(regular price). I change my account information and got charged for my regular subscription and my studen...

AndyJoel

Spotify Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

de cuenta premium a cuenta familiar

hola, tengo un problema con mi cuenta acabo de ingresar una tarjeta de regalo con 300 pesos mexicanos equivalentes a tres meses, pero quiero cambiarme a un plan familiar, puedo usar esos 300 pesos que ya meti a mi cuenta para cambiarme a un plan fami...

Newbie

hola, tengo un problema con mi cuenta acabo de ingresar una tarjeta de regalo con 300 pesos mexicanos equivalentes a tres meses, pero quiero cambiarme a un plan familiar, puedo usar esos 300 pesos qu...

OviiiOne

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium familiar

Como cambio la dirección de vivienda, o como veo la dirección puesta

Newbie

Como cambio la dirección de vivienda, o como veo la dirección puesta

AndyJoel

Spotify Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

30 day free.premum trial

I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?

Casual Listener

I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?

Maxim

Spotify Star

321 Views

3 replies

0 likes

  • 321 Views
  • 3 replies
  • 0 likes

Removing user from account

Hi there!I was wondering how could I prevent my friend from using my account, I shared my account a while ago, but I don't want him to use it anymore. Thanks

Newbie

Hi there! I was wondering how could I prevent my friend from using my account, I shared my account a while ago, but I don't want him to use it anymore. Thanks

OviiiOne

Community Legend

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

¿Exactamente qué es vivir en la misma dirección física del plan familiar?

Me gustaría saber cómo se valida esta parte, ya que deseo contratar el plan familiar pero no sé de qué forma Sporify valida que los integrantes tengan la misma dirección física, ya que tomando como un ejemplo, yo tengo dos domicilios, en diferentes e...

Casual Listener

Me gustaría saber cómo se valida esta parte, ya que deseo contratar el plan familiar pero no sé de qué forma Sporify valida que los integrantes tengan la misma dirección física, ya que tomando como u...

AlbertoJ_Ruiz

Newbie

1025 Views

2 replies

0 likes

  • 1025 Views
  • 2 replies
  • 0 likes

premium

Era invitado en un paquete familiar y hasta el día de ayer, dejé de ser premium; revise los datos con el administrador y me manda de nuevo el código pero al ingresarlo, me pide la dirección del administrador, lo cual nunca me pidió antes, en la cual ...

Casual Listener

Era invitado en un paquete familiar y hasta el día de ayer, dejé de ser premium; revise los datos con el administrador y me manda de nuevo el código pero al ingresarlo, me pide la dirección del admin...

OviiiOne

Community Legend

514 Views

5 replies

0 likes

Account
Premium
Subscription
  • 514 Views
  • 5 replies
  • 0 likes

plan familiar

como se que direccion tengo en mi cuenta para poder agrear a mi hermano

Newbie

como se que direccion tengo en mi cuenta para poder agrear a mi hermano

MrZup

Newbie

2195 Views

13 replies

2 likes

  • 2195 Views
  • 13 replies
  • 2 likes

Antes de que se acabe mi premium meto codigo para 1 mes , y este desaparece

Buenas!Resulta que mi suscripcion premium de pago iba a acabar, asi que, antes de procesar una nueva factura, introduje un codigo premium de 1 mes, ahora, mi premium se ha pausado y el codigo no me deja introducirlo de nuevo, que hago?

Casual Listener

Buenas! Resulta que mi suscripcion premium de pago iba a acabar, asi que, antes de procesar una nueva factura, introduje un codigo premium de 1 mes, ahora, mi premium se ha pausado y el codigo no me...

gigicastillo18

Casual Listener

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Cannot Edit My Country Of Origin In My Account

When I joined Spotify, the system automatically defaulted my Country of Origin to USA but I am not from the USA. When I go into to Edit my Account and change my Country of Origin, the system will not allow me to insert the correct Country and the usu...

Casual Listener

When I joined Spotify, the system automatically defaulted my Country of Origin to USA but I am not from the USA. When I go into to Edit my Account and change my Country of Origin, the system wil...

Maxim

Spotify Star

603 Views

7 replies

0 likes

  • 603 Views
  • 7 replies
  • 0 likes

Superuser Contribution switch to Spark

I'm trying to switch my existing account to spark as they ahve offered to pay my spotify premium. I am folloing the prompts provided by Spark but the final step asks me to change my payment option from my own credit card to Spark but can't seem to fi...

Casual Listener

I'm trying to switch my existing account to spark as they ahve offered to pay my spotify premium.  I am folloing the prompts provided by Spark but the final step asks me to change my payment opt...

AndyJoel

Spotify Legend

396 Views

3 replies

0 likes

  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution SPOTIFY NO ACEPTA MI TARJETA DE REGALO

Hola disculpen tengo una pregunta hoy compre una tarjeta de regalo y por que mi suscripcion a spotify ya se habia terminado asi que la inserte desde la computadora y todo y ahora que abro la aplicacion en mi celular me dice que todavia sigue suspendi...

Newbie

Hola disculpen tengo una pregunta hoy compre una tarjeta de regalo y por que mi suscripcion a spotify ya se habia terminado asi que la inserte desde la computadora y todo y ahora que abro la aplicaci...

dianalexa06

Newbie

23658 Views

3 replies

5 likes

  • 23658 Views
  • 3 replies
  • 5 likes

Premium subscription dont work

I signed up for a premium subscription with a free trial and it acts like I'm still only a free user. I can't skip songs or pick what song to start with

Newbie

I signed up for a premium subscription with a free trial and it acts like I'm still only a free user. I can't skip songs or pick what song to start with

TobiasYoung

Composer

203 Views

1 replies

0 likes

Premium
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Change credit card details

Trying to change credit card details, won't accept my end date. No matter how many different ways I try putting it in, keeps denying and saying enter end date of card.

Casual Listener

Trying to change credit card details, won't accept my end date. No matter how many different ways I try putting it in, keeps denying and saying enter end date of card.

Bittencourt

Spotify Star

479 Views

3 replies

0 likes

  • 479 Views
  • 3 replies
  • 0 likes

Cannot cancel subscription

I tried to cancel my subscription by going through the "cancel your subscription" link but by the very end of it it just says "Uh Oh, Something Went Wrong." I've been trying for 2-3 days by now and I even tried it on different browsers and computers....

Casual Listener

I tried to cancel my subscription by going through the "cancel your subscription" link but by the very end of it it just says "Uh Oh, Something Went Wrong." I've been trying for 2-3 days by now and I...

Bittencourt

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Unable to access account or reset password

Hi there, I am currently using an alternate account, as I am unable to access my own. After my account was accessed by someone other than myself, I contacted a member of the spotify support team (CamilaA, I believe was their name). After much help th...

Casual Listener

Hi there,    I am currently using an alternate account, as I am unable to access my own.   After my account was accessed by someone other than myself, I contacted a member of the s...

JoeHamling4

Casual Listener

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Charged twice

I subscribed with my Facebook account and then tried to change my subscription to a student account and ever since every month I have been charged for £9.99 and then 1 week later I get charged £4.99 how can I stop this as it's very annoying?

Newbie

I subscribed with my Facebook account and then tried to change my subscription to a student account and ever since every month I have been charged for £9.99 and then 1 week later I get charged £4.99 ...

wsdctfvgbhnjm

Newbie

549 Views

1 replies

0 likes

Mobile
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login Problems

I recently changed my Facebook name and cancelled my Premium subscription. Now I am not able to log into Spotify at all. I need help re-accessing my Spotify account.

Newbie

I recently changed my Facebook name and cancelled my Premium subscription. Now I am not able to log into Spotify at all. I need help re-accessing my Spotify account. 

Edbeker

Newbie

301 Views

2 replies

0 likes

Login
  • 301 Views
  • 2 replies
  • 0 likes

Worst website ever!

Unable to buy a gift subscription - three credit cards rejected, unable to chat, slow load times, lack of feedback mechanism. Anyway, cancelled my subscription, and just wanted to let you know why. David CastorPort Angeles, WA

Casual Listener

Unable to buy a gift subscription - three credit cards rejected, unable to chat, slow load times, lack of feedback mechanism.  Anyway, cancelled my subscription, and just wanted to let you know...

k7el

Casual Listener

364 Views

2 replies

0 likes

  • 364 Views
  • 2 replies
  • 0 likes

I've been charged twice for a Premium and I can't cancel my subscription.

So I've been charged now twice for Spotify Premium. Two months have gone by. Not only do I not have an premium features, but Spotify doesn't let me cancel the subscription because it says that I'm still using Spotify Free. So I'm being charged for a ...

Newbie

So I've been charged now twice for Spotify Premium. Two months have gone by. Not only do I not have an premium features, but Spotify doesn't let me cancel the subscription because it says that I'm st...

TobiasYoung

Composer

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes