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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2902 Views
  • 0 replies
  • 8 likes
  • Security
  • 2902 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455444 Views
  • 973 replies
  • 109 likes
  • Account
  • 455444 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201932 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201932 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110213 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110213 Views
  • 72 replies
  • 12 likes

Password forgotten

HelloI receive an email to reset my password but once I enter the new password and click ok, immediate message saying link no longer available, has expired, but I do it immediately after receiving the link!

  • Newbie
  • Hello I receive an email to reset my password but once I enter the new password and click ok, immediate message saying link no longer available, has expired, but I do it immediately after receiving ...
  • EthanS1
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Accidentally Created 2 Accounts and Can't Find Either

Hello, I believe that I created two accounts in error and now I cannot access either account or create a new one. A while ago, I started a free account with my email address, but stopped using it. More recently, I decided to purchase a Spotify Studen...

  • Visitor
  • Hello,   I believe that I created two accounts in error and now I cannot access either account or create a new one. A while ago, I started a free account with my email address, but stopped usi...
  • MattSuda
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
  • 245 Views
  • 1 replies
  • 0 likes

Not an active account

A few days ago I stopped my Spotify premium and went back to Free. But now I can't log in because I get a message that says : Username & Password not connected to an active Spotify account. What can I do to get my account back ?

  • Casual Listener
  • A few days ago I stopped my Spotify premium and went back to Free. But now I can't log in because I get a message that says : Username & Password not connected to an active Spotify account. What ...
  • MattSuda
  • Spotify Star
  • 2051 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
  • 2051 Views
  • 3 replies
  • 0 likes

Factory Data Resetting my Account

i woud like to restart my spotify account and start fresh, but I can't quite seem to find how

  • Newbie
  • i woud like to restart my spotify account and start fresh, but I can't quite seem to find how
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Cannot login

Hi, I've been trying log in on my new phone and while I can on the site, when I try to log in on the app it says that I've already created an account and error 404. I have clicked sign out on all devices but nothing changed. Should I delete my accoun...

  • Casual Listener
  • Hi, I've been trying log in on my new phone and while I can on the site, when I try to log in on the app it says that I've already created an account and error 404. I have clicked sign out on all dev...
  • labelscollected
  • Community Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Problem with login

Hi.I have two account spotify,one premium and one standard. I have forgot the password of premium account and i have forgot the password of this account gmail and i can't reset it....is there another solution to this problem? Or team of spotify deact...

  • Visitor
  • Hi. I have two account spotify,one premium and one standard. I have forgot the password of premium account and i have forgot the password of this account gmail and i can't reset it....is there anoth...
  • labelscollected
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Can't log in

I have two accounts. One premium and one free. Originally, my facebook was linked to my premium account but I accidentally clicked on link to facebook on my free account. Now, I can not access my premium account. Can I somehow get it back and am I st...

  • Newbie
  • I have two accounts. One premium and one free. Originally, my facebook was linked to my premium account but I accidentally clicked on link to facebook on my free account. Now, I can not access my pre...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! How to use username instead of FB informations?

Hello, I`ve connected my Spotify Premium account with Facebook profile and I`ll to display my user name instead of FB informations, how I can do this?

  • Casual Listener
  • Hello, I`ve connected my Spotify Premium account with Facebook profile and I`ll to display my user name instead of FB informations, how I can do this?
  • MattSuda
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 538 Views
  • 1 replies
  • 0 likes

Lost playlists

Spotify premium was charged to my expired card, and when I updated my payment information and logged back into spotify, my playlists were gone. HELP

  • Visitor
  • Spotify premium was charged to my expired card, and when I updated my payment information and logged back into spotify, my playlists were gone. HELP
  • user-removed
  • Not applicable
  • 365 Views
  • 7 replies
  • 0 likes
  • 365 Views
  • 7 replies
  • 0 likes

i cant log in my account

i already pay the 6 month spotify but i cant open my account 

  • Newbie
  • i already pay the 6 month spotify but i cant open my account 
  • Sebasty
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Student Discount Issue

I just tried to upgrade with the student discount. However, I was stuck at the second step, where you choose the College/University you're from. It kept reporting an error, and I couldn't move forward. I closed the page thinking I should probably try...

  • Casual Listener
  • I just tried to upgrade with the student discount. However, I was stuck at the second step, where you choose the College/University you're from. It kept reporting an error, and I couldn't move forwar...
  • whiteglint
  • Newbie
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

chromecast接続時のみ「アカウントが他の場所で使われているため、spotifyを一時停止しました」

Spotifyをスマートフォンで再生することは可能ですが、chromecastと接続してTVから再生しようとすると、「アカウントが他の場所で使われているため、一時停止しました」とエラーが出てすぐに接続が切れてしまいます。・他のアプリはchromecast接続可能・Spotifyアプリのアンインストール→再ダウンロード実施済・アカウントパスワード変更実施済・他のデバイスでログインしたことがない・先週までは普通にchromecastへ接続できていた(急にできなくなった)なぜだかわかりますか。教えて下...

  • Newbie
  • Spotifyをスマートフォンで再生することは可能ですが、 chromecastと接続してTVから再生しようとすると、 「アカウントが他の場所で使われているため、一時停止しました」とエラーが出てすぐに接続が切れてしまいます。 ・他のアプリはchromecast接続可能 ・Spotifyアプリのアンインストール→再ダウンロード実施済 ・アカウントパスワード変更実施済 ・他のデバイス...
  • 750 Views
  • 0 replies
  • 0 likes
  • Account
  • 750 Views
  • 0 replies
  • 0 likes

Change from PREMIUM to FAMILY to FREE

Dear fellow spotifyers,I changed my account from PREMIUM to FAMILY, then I invited two users.Then I read that you first need to unsubscribe your premium, wait till your prm days are over, and then create your familiy group.So I changed my account fro...

  • Casual Listener
  • Dear fellow spotifyers, I changed my account from PREMIUM to FAMILY, then I invited two users. Then I read that you first need to unsubscribe your premium, wait till your prm days are over, and t...
  • Bittencourt
  • Spotify Star
  • 1224 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 1224 Views
  • 3 replies
  • 0 likes

Solved!! How are you allowed to not have a customer service phone number to call

The first time i bought spotify was last month, I was charged twice, i wanted to contact spotify through the phone so that i could notify them of this and hopefully fix this problem, it was a hassle looking for it and I didn't care enough to pursue t...

  • Newbie
  • The first time i bought spotify was last month, I was charged twice, i wanted to contact spotify through the phone so that i could notify them of this and hopefully fix this problem, it was a hassle ...
  • STARSHINE1981
  • Regular
  • 4652 Views
  • 20 replies
  • 13 likes
  • 4652 Views
  • 20 replies
  • 13 likes

Account address

Hi I chance from premium to family but I can't add members because of the address doesn't match can someone help ?

  • Newbie
  • Hi I chance from premium to family but I can't add members because of the address doesn't match can someone help ?
  • Hubo
  • Community Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • Account
  • 679 Views
  • 1 replies
  • 0 likes

I can't find my Song on Spotify?

Hey Com, Since today i can't find my Song on Spotify? It looks like Spotify delete it from my Artist Page but it's still listed if i search for it? They also withdrawn some of my montly listeners? Could somebody (from spotify) please help me out? Her...

  • Newbie
  • Hey Com,   Since today i can't find my Song on Spotify? It looks like Spotify delete it from my Artist Page but it's still listed if i search for it? They also withdrawn some of my montly list...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Login
    Security
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Loging in on iPhone app

I recently deleted the Spotify app then re downloaded it. when I click the log in button under "already a user" and type in my login details it says I already have an account (as if I'm trying to create a new one). If I try to log in with Facebook it...

  • Newbie
  • I recently deleted the Spotify app then re downloaded it. when I click the log in button under "already a user" and type in my login details it says I already have an account (as if I'm trying to cre...
  • Maxim
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Possuo duas contas em meu nome

Olá, alguns dias atrás, fiz uma assinatura do Spotify Family, porém eu era uma versão do Spotify Premium. Na minha conta do cartão foi cobrada duas contas. Oque devo fazer? Devo cancelar o Premium e este já vai ficar só com a Família? Sou uma adminis...

  • Newbie
  • Olá, alguns dias atrás, fiz uma assinatura do Spotify Family, porém eu era uma versão do Spotify Premium. Na minha conta do cartão foi cobrada duas contas. Oque devo fazer? Devo cancelar o Premium e ...
  • Bittencourt
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
  • 379 Views
  • 1 replies
  • 0 likes