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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282669 Views
  • 830 replies
  • 88 likes
  • Account
  • 282669 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134223 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134223 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76201 Views
  • 63 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76201 Views
  • 63 replies
  • 9 likes

Changing account on death

I've just had my mother on the phone in tears because her partner died and she's frightened she's going to lose all his playlists (they listened to a lot of music together I guess). The payment came out of his account, but she wants to ensure the pla...

  • Newbie
  • I've just had my mother on the phone in tears because her partner died and she's frightened she's going to lose all his playlists (they listened to a lot of music together I guess).   The paym...
  • MattSuda
  • Spotify Star
  • 917 Views
  • 1 replies
  • 0 likes
  • 917 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Hacked and Charged

Over the past few weeks, I have had many unauthorized user getting on to my account via Spotify Connect. Some have made Japanese playlists, Korean Playlists...and one now started Latino playlists. I have booted many off but it seems some of the same ...

  • Music Fan
  • Over the past few weeks, I have had many unauthorized user getting on to my account via Spotify Connect. Some have made Japanese playlists, Korean Playlists...and one now started Latino playlists. I ...
  • Jack
  • Roadie
  • 953 Views
  • 16 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 953 Views
  • 16 replies
  • 0 likes

Solved!! Premium auch für Azubis 50% Billiger ?

Ich wollte mal Fragen gibt es eine Möglichkeit auch als Auszubildender die 50% zu bekommen?

  • Newbie
  • Ich wollte mal Fragen gibt es eine Möglichkeit auch als Auszubildender die 50% zu bekommen?
  • Maxim
  • Spotify Star
  • 56435 Views
  • 1 replies
  • 52 likes
  • Premium
  • 56435 Views
  • 1 replies
  • 52 likes

Wrong picture on profile. Linked to my ex's facebook account and can't disconnect it

Hi ! So i downloaded spotify on my ex boyfriends phone and apparently he posted a song a few days later via facebook. I tried disconnectring from facebook, changed password deleting cash data but nothing.. everytime i log in i still see his facebook ...

  • Newbie
  • Hi ! So i downloaded spotify on my ex boyfriends phone and apparently he posted a song a few days later via facebook. I tried disconnectring from facebook, changed password deleting cash data but not...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Problem to upgrade to premium

I am not able to upgrade to premium when i click on the upgrade button on the page. The button goes waiting status and it continues to wait. I am not able to move forward to another page.

  • Casual Listener
  • I am not able to upgrade to premium when i click on the upgrade button on the page. The button goes waiting status and it continues to wait. I am not able to move forward to another page.
  • onurfidan-tr
  • Casual Listener
  • 162 Views
  • 2 replies
  • 0 likes
  • Account
  • 162 Views
  • 2 replies
  • 0 likes

Cancel premium

HiIm trying to cancel my premium, but my accounts wont let me as it saids i have a a free subscription, but the money is coming out of my bank and i dont not want this as i dont use it enough. It would be greatly appreciated if you could help me fix ...

  • Newbie
  • Hi Im trying to cancel my premium, but my accounts wont let me as it saids i have a a free subscription, but the money is coming out of my bank and i dont not want this as i dont use it enough. It w...
  • Jacob
  • Community Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Trying to cancel spotify subscription..

Hello!! I've been trying to cancel my spotify subscription for a while now. I didn't realise that I was gonna be charged $9.99 after my 3-month 99 cents subscription that I got in late December. I really need a refund, but aside from that, it's not l...

Screen Shot 2017-03-09 at 9.46.11 PM.png
  • Newbie
  • Hello!! I've been trying to cancel my spotify subscription for a while now. I didn't realise that I was gonna be charged $9.99 after my 3-month 99 cents subscription that I got in late December. I re...
  • Jacob
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Niet in kunnen loggen van 1 van de familie leden

Wij hebben een familie account.Echter de software op de iPhone, van mijn dochter, is nog steeds niet vrij gegeven.Mijn dochter kan gewoon inloggen met de gegevens die ze krijgt per mail en het bedenken van een wachtwoord.Echter als ze dan inlogt in S...

  • Casual Listener
  • Wij hebben een familie account. Echter de software op de iPhone, van mijn dochter, is nog steeds niet vrij gegeven. Mijn dochter kan gewoon inloggen met de gegevens die ze krijgt per mail en het be...
  • JohnWare
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Charged twice in 1 month

I just paid for my service on feb, 27th and my premium was not working so what I did was logged back in but the app kept asking for my payment info. I entered the info and was charged again for the service

  • Casual Listener
  • I just paid for my service on feb, 27th and my premium was not working so what I did was logged back in but the app kept asking for my payment info. I entered the info and was charged again for the s...
  • wingshq
  • Community Legend
  • 164 Views
  • 5 replies
  • 0 likes
  • 164 Views
  • 5 replies
  • 0 likes

Charged for Premium but not given

I clicked on the student discound ad, and was charged for premium but I didn't get a receipt or Premium. It prompted me to go to SheerID and verify my student status, but the webpage timed out and I could no longer access it. As I checked my balance,...

  • Newbie
  • I clicked on the student discound ad, and was charged for premium but I didn't get a receipt or Premium. It prompted me to go to SheerID and verify my student status, but the webpage timed out and I ...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Charged twice without having an acount

I got charged in Spotify but I don't have premium, how can I get a refund?

  • Casual Listener
  • I got charged in Spotify but I don't have premium, how can I get a refund?
  • Bittencourt
  • Spotify Star
  • 132 Views
  • 3 replies
  • 0 likes
  • 132 Views
  • 3 replies
  • 0 likes

Family Premium Subscrption missing

I've subscribe Family Premium in Jan 2017, I got charged HKD$78 and shown on my credit card statement, but no email or receipt is received ever. The latest one in account is showing Dec/2016 for $0. I think that monthly fee is good for Jan to Feb, an...

  • Newbie
  • I've subscribe Family Premium in Jan 2017, I got charged HKD$78 and shown on my credit card statement, but no email or receipt is received ever. The latest one in account is showing Dec/2016 for $0. ...
  • grocco126
  • Newbie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Someone is using my account even after changin password and disconnecting from all devices

Someone continues to use my account and is playing ambient/new-age music - user shows up as WIN-ORHQ29PIMNR. I followed Spotify's "soultion" to change ma=y passowrd on Spotify and Facebook and disconnect from all devices but the user keeps popping ba...

  • Newbie
  • Someone continues to use my account and is playing ambient/new-age music - user shows up as WIN-ORHQ29PIMNR.  I followed Spotify's "soultion" to change ma=y passowrd on Spotify and Facebook and ...
  • jrobb229
  • Newbie
  • 531 Views
  • 3 replies
  • 2 likes
  • Account
    Security
  • 531 Views
  • 3 replies
  • 2 likes

PREMIUM ACCOUNT GOT HACKED

How I can get full access back to my Spotify Premium account? Been paying for it since 2012 and now someone has hacked it and changed phone number, email and password...I can log in with my facebook, but cannot change account credentials (email, phon...

  • Newbie
  • How I can get full access back to my Spotify Premium account? Been paying for it since 2012 and now someone has hacked it and changed phone number, email and password... I can log in with my faceboo...
  • TobiasYoung
  • Composer
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Charged twice a month

I've been charged twice a month for well over a year and I'm the only user with only one account! One charge is from Spotify in Surry Hills Australia (which I have receipts for on my spotify account) and the other from Spotify in London (which shows ...

  • Casual Listener
  • I've been charged twice a month for well over a year and I'm the only user with only one account! One charge is from Spotify in Surry Hills Australia (which I have receipts for on my spotify account)...
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 162 Views
  • 3 replies
  • 0 likes

Double Charged

I just signed up for the student discount premium status on Spotify, but my bank account says I was charged $5.40 twice yesterday. It also says that I will still be charged again for the next month, but I don't know why I was charged twice for signin...

  • Newbie
  • I just signed up for the student discount premium status on Spotify, but my bank account says I was charged $5.40 twice yesterday. It also says that I will still be charged again for the next month, ...
  • kirashi
  • Community Legend
  • 135 Views
  • 1 replies
  • 1 likes
  • 135 Views
  • 1 replies
  • 1 likes

Superuser Contribution No detecta mi pago

He realizado el pago por medio de oxxo, me llego un correo diciendo que había realizado el pago correctamente. En la pagina de spotify y la app me sale que mi cuenta premium esta en pausa por problemas con mi pago, pero en la página al irme a la opci...

  • Newbie
  • He realizado el pago por medio de oxxo, me llego un correo diciendo que había realizado el pago correctamente. En la pagina de spotify y la app me sale que mi cuenta premium esta en pausa por problem...
  • Alejandro_C
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Compte piraté par desktop-9TR9222

Bonsoir, L'appareil "desktop-9TR9222" est apparu dans les appareils connectés. Je ne sais pas si j'ai réussi à m'en débarassé.J'avais 2 problèmes:1) il utilisait mon compte à ma place et je ne pouvais pas écouter la musique que je voulais2) il envoya...

  • Newbie
  • Bonsoir,   L'appareil "desktop-9TR9222" est apparu dans les appareils connectés. Je ne sais pas si j'ai réussi à m'en débarassé. J'avais 2 problèmes: 1) il utilisait mon compte à ma place et...
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

facebook

how do I use spotify without facebook? I started my account with facebook, but want to delete my profile. I'm on a family plan and don't want to have to start a new account

  • Newbie
  • how do I use spotify without facebook? I started my account with facebook, but want to delete my profile. I'm on a family plan and don't want to have to start a new account 
  • kirashi
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes