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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83676 Views

29 replies

0 likes

  • 83676 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105072 Views

10 replies

3 likes

Account
Login
  • 105072 Views
  • 10 replies
  • 3 likes

Cobrança de 10,00 reais duas vezes

Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poderia cancelar o plano ate dia 31/05/2017 sem pagar na...

Newbie

Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poder...

Bittencourt

Spotify Star

632 Views

2 replies

0 likes

  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution WTH Cannot Reset Password?!?

Reallly really rreally frustrating. Have not used spofity in a whille figured I'd give it another try, but with all of these problems I do not see why it would be worth it. I cannot access my account, tried to reset password and i get "could not upda...

Newbie

Reallly really rreally frustrating.  Have not used spofity in a whille figured I'd give it another try, but with all of these problems I do not see why it would be worth it.  I cannot acces...

MonicaM_Bogota

Roadie

336 Views

1 replies

0 likes

Account
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution missing playlists

Hi recently checked my account and only two of my 15+ playlists are listed. Can you please help me with getting back my missing playlists? Tried to log out and log back in already....

Newbie

Hi recently checked my account and only two of my 15+ playlists are listed. Can you please help me with getting back my missing playlists? Tried to log out and log back in already....

MonicaM_Bogota

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

I have 2 accounts

When I signed up for premium I happened to be in Japan and just did it quickly on my phone. I thought I was going through my already established account via FB but turns out I set up a new one and I cant figure out if it even has an email linked to i...

Newbie

When I signed up for premium I happened to be in Japan and just did it quickly on my phone. I thought I was going through my already established account via FB but turns out I set up a new one and I ...

morgannamonett

Music Fan

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

No puedo registrarme en cuenta familiar

Hola quise registrarme para la cuenta familiar y me salió eso, pero no tengo otra cuenta .. Qué hago?

Newbie

Hola quise registrarme para la cuenta familiar y me salió eso, pero no tengo otra cuenta .. 😞 Qué hago?

osornios

Spotify Star

2056 Views

3 replies

0 likes

  • 2056 Views
  • 3 replies
  • 0 likes

Internal Server Error 500

I just moved from US to Costa Rica and I was able to listen to Spotify until one day it asked me to change my country. So I did. Now when I log in, it says "Error 500: Internal Server Error" Then it says "Someone put a frog in our servers. Sorry abou...

Newbie

I just moved from US to Costa Rica and I was able to listen to Spotify until one day it asked me to change my country.  So I did.  Now when I log in, it says "Error 500: Internal Server Err...

selfiequeen

Newbie

6700 Views

4 replies

0 likes

Free
Login
  • 6700 Views
  • 4 replies
  • 0 likes

Can't get past the login page!

Hey! So I'm traveling at the moment, and I tried logging into my Spotify account on my kindle and after I enter my credentials, it gives me the "14 days" notification at the bottom but doesn't actually log in, it stays on the log in page regardless a...

Casual Listener

Hey! So I'm traveling at the moment, and I tried logging into my Spotify account on my kindle and after I enter my credentials, it gives me the "14 days" notification at the bottom but doesn't actual...

Verifiedangel

Casual Listener

397 Views

2 replies

0 likes

Login
  • 397 Views
  • 2 replies
  • 0 likes

Pagare con Carta Regalo Spotify/ Pay With Giftcard Spoitfy

Salve, io vivo in Germania, e stamattina ho comprato una carta regalo per pagare Spotify, ma quando metto il codice mi dice che la carta regalo non è valida per il mio paese, allora ho messo Spotify in tedesco e ho cambiato le impostazioni mettendo c...

Casual Listener

Salve, io vivo in Germania, e stamattina ho comprato una carta regalo per pagare Spotify, ma quando metto il codice mi dice che la carta regalo non è valida per il mio paese, allora ho messo Spotify ...

Robertomazreku

Casual Listener

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Problemas plan Familiar Premium

Estimados, dentro del plan faniliar premium tenia a 5 personas, la cual la semana pasada le enviaron un mail que tenia como subjet "Una actualizacion rapida sobre tu suscripcion" las 5 personas en menos de 2 horas confirmaron la direccion y codigo po...

Newbie

Estimados, dentro del plan faniliar premium tenia a 5 personas, la cual la semana pasada le enviaron un mail que tenia como subjet "Una actualizacion rapida sobre tu suscripcion" las 5 personas en me...

Brander27

Newbie

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Spotify Hacked

My spotify has been hacked twice in a week - it is linked to my FB (which is unaffected) - i have changed my FB password twice now and the person can still access it cant even contact Spotify... to discuss it. i have signed all devices out makes no d...

Newbie

My spotify has been hacked twice in a week - it is linked to my FB (which is unaffected) - i have changed my FB password twice now and the person can still access it   cant even contact Spotif...

Robert_W

Community Legend

416 Views

1 replies

0 likes

Security
  • 416 Views
  • 1 replies
  • 0 likes

Someone's using account but it's not saying who or where!

My account constantly stops because my 'account is being used somewhere else.'I've already changed my password twice and logged out of all MY devices. What else could this beeeee

Newbie

My account constantly stops because my 'account is being used somewhere else.' I've already changed my password twice and logged out of all MY devices. What else could this beeeee

MattSuda

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

charged twice

hey guys, joined premium for students. admitted my internet did disconnect while subscribing and had to click next twice. today got a card charge twice. can i get this addressed please?

Casual Listener

hey guys, joined premium for students. admitted my internet did disconnect while subscribing and had to click next twice.   today got a card charge twice. can i get this addressed please? 

MattSuda

Spotify Star

331 Views

3 replies

0 likes

  • 331 Views
  • 3 replies
  • 0 likes

Superuser Contribution Password wont reset and cant log in!

Hey guys! I forgot my password so I tried to reset it a million times, in different browsers, only using my user name and it just says "can not reset password" every time. Then because I can't login, I can't contact anyone at Spotify. This is insane!...

Newbie

Hey guys! I forgot my password so I tried to reset it a million times, in different browsers, only using my user name and it just says "can not reset password" every time. Then because I can't login,...

ZullyB

Roadie

326 Views

1 replies

0 likes

Account
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Belgium student discount

Hello, Will there ever be a option in the future for belgium students to get discount?

Casual Listener

Hello,   Will there ever be a option in the future for belgium students to get discount?  

maartenboni

Newbie

4073 Views

4 replies

0 likes

  • 4073 Views
  • 4 replies
  • 0 likes

Superuser Contribution 7 days Free Premium

Must i cancel the Abo After 7 Days or goes it automatically and im a normel User?

Newbie

Must i cancel the Abo After 7 Days or goes it automatically and im a normel User?

ZullyB

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

spotify family

I dont find my family on the family slots. I only have 5 open slots to add people, but my ex does still have it! What can I do?

Newbie

I dont find my family on the family slots.  I only have 5 open slots to add people, but my ex does still have it!   What can I do?

Robert_W

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Why am i being charged?

I have a FREE account but I have been charged £9.99! Why ???

Casual Listener

I have a FREE account but I have been charged £9.99! Why ???

Robert_W

Community Legend

363 Views

3 replies

0 likes

Account
  • 363 Views
  • 3 replies
  • 0 likes

about Premium

我和我的家人一起買高級但我錯了地址所以我重新發送邀請碼給我自己但係統顯示該地址與帳戶不同所以我不能使用高級版如何解決這個問題

Casual Listener

我和我的家人一起買高級但我錯了地址所以我重新發送邀請碼給我自己但係統顯示該地址與帳戶不同所以我不能使用高級版如何解決這個問題

Maxim

Spotify Star

543 Views

5 replies

0 likes

  • 543 Views
  • 5 replies
  • 0 likes

Commercials on Spotify Playlists

Hey Spotify!Super happy with your service, it's my only source of music right now. Truly appreciate that you bring in some old stubborn acts as well, love me some Led Zep! BUT! I'm now paying for premium, and I'd say by far the biggest reason is to b...

Regular

Hey Spotify! Super happy with your service, it's my only source of music right now. Truly appreciate that you bring in some old stubborn acts as well, love me some Led Zep! 😃   BUT! I'm no...

julben

Casual Listener

3551 Views

7 replies

4 likes

Account
Premium
Subscription
  • 3551 Views
  • 7 replies
  • 4 likes

Solved!! login with Facebook, two different accounts under personal and spotify artist

hey good people, i'm trying to merge DJ Kirk, my artist profile, and Kirk Boese, my personal account as one... When I login in via facebook to both platforms, spotify for artists, and general spotify, I get two different logins, Kirk Boese and DJ Kir...

Casual Listener

hey good people, i'm trying to merge DJ Kirk, my artist profile, and Kirk Boese, my personal account as one...   When I login in via facebook to both platforms, spotify for artists, and genera...

Maxim

Spotify Star

633 Views

3 replies

0 likes

  • 633 Views
  • 3 replies
  • 0 likes