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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398810 Views
  • 950 replies
  • 107 likes
  • Account
  • 398810 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171642 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171642 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Merging 2 accounts

Hey. I have two Spotify accounts. One logs on through safari Facebook. The other one is a premium account I have through the Spotify app. How do I merge both accounts so I can have all the music together on my premium account?

  • Newbie
  • Hey. I have two Spotify accounts. One logs on through safari Facebook. The other one is a premium account I have through the Spotify app. How do I merge both accounts so I can have all the music toge...
  • MattSuda
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! No Service Phone Number???

Spotify is turning its customers into employees for no pay. If their website or software doesn't work, they should be the ones answering questions. There should be a phone number to contact them immediately. I am canceling my service and I encourage ...

  • Newbie
  • Spotify is turning its customers into employees for no pay. If their website or software doesn't work, they should be the ones answering questions. There should be a phone number to contact them imme...
  • StefanieB
  • Newbie
  • 2017 Views
  • 10 replies
  • 4 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 2017 Views
  • 10 replies
  • 4 likes

Error al cancelar subscripción.

Hola, me pasa que quería cancelar mi subscripción porque se me acabó la oferta de los tres meses y lo hice un día antes de su finalización. Pensando que lo había realizado correctamente me olvidé hasta hoy 7/04/17 que vuelvo a mirar y no se me ha can...

  • Casual Listener
  • Hola, me pasa que quería cancelar mi subscripción porque se me acabó la oferta de los tres meses y lo hice un día antes de su finalización. Pensando que lo había realizado correctamente me olvidé has...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Removing account

Can anyone help me? I created a free Spotify account a couple of months ago using my Facebook account. Just recently, I created a new account which I then upgraded to a premium account. Now, I would like to disconnect the old account from Facebook th...

  • Casual Listener
  • Can anyone help me?   I created a free Spotify account a couple of months ago using my Facebook account. Just recently, I created a new account which I then upgraded to a premium account. Now,...
  • MattSuda
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

veraltete, nicht mehr gültige Email-Adresse

Ich habe mich bereits auf 2 Apple Geräten erfolgreich mit dem gleichen Account angemeldet. Nun wollte ich mich auch noch auf einem Windows Tablet anmelden. Ich habe mich, wie immer, mit meiner Email-Adresse und Passwort angemeldet. Der Account wurde ...

  • Visitor
  • Ich habe mich bereits auf 2 Apple Geräten erfolgreich mit dem gleichen Account angemeldet. Nun wollte ich mich auch noch auf einem Windows Tablet anmelden. Ich habe mich, wie immer, mit meiner E...
  • MattSuda
  • Spotify Star
  • 919 Views
  • 1 replies
  • 0 likes
  • 919 Views
  • 1 replies
  • 0 likes

Can't change my address

Hey!I'm using a familiar plan, so I share my account with other people. I'm not owner of that account, only one of the users.The account's owner received an e-mail telling her to ask me to change my address 'cause it's not the same as hers. And if I ...

  • Newbie
  • Hey! I'm using a familiar plan, so I share my account with other people. I'm not owner of that account, only one of the users. The account's owner received an e-mail telling her to ask me to change...
  • MattSuda
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Inappropriate sexual advertisement ads being played

Hi spotify recently somehting called "Orion" a danish website apparently that sells **bleep** toys have started playing ads about vibrators and stuff, which i find highly inappropriate. Can you please remove this? I don't want my kids to hear ads lik...

  • Newbie
  • Hi spotify   recently somehting called "Orion" a danish website apparently that sells **bleep** toys have started playing ads about vibrators and stuff, which i find highly inappropriate. &nb...
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
  • 303 Views
  • 1 replies
  • 1 likes

Changing the Facebook account

I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?

  • Newbie
  • I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Preminum is not working.

Ola, fiz um upgrade da minha conta para o premium, fui cobrada 2 vezes e minha conta não está funcionando como premium, o que posso fazer?

  • Newbie
  • Ola, fiz um upgrade da minha conta para o premium, fui cobrada 2 vezes e minha conta não está funcionando como premium, o que posso fazer?
  • MattSuda
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

99 cents for 3 months offered, charged 9.99 when I entered my credit details.

I was going to sign up for spotify after I couldn't get my previous account to work on my ps4 and cell anymore. I signed up a new account, put in my card details and the 99 cents offer was still valid. The total price of the original offer was gonna ...

  • Newbie
  • I was going to sign up for spotify after I couldn't get my previous account to work on my ps4 and cell anymore. I signed up a new account, put in my card details and the 99 cents offer was still vali...
  • lrazimi
  • Newbie
  • 649 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 649 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reset account

Hi Spotify crew,I was wondering if it is possible for someone to reset my account. Like really delete all my playlists, songs and anything in my library.Someone else logged into my account in my pc and now my history/weekly and all separate libraries...

  • Newbie
  • Hi Spotify crew, I was wondering if it is possible for someone to reset my account. Like really delete all my playlists, songs and anything in my library. Someone else logged into my account in...
  • Erika
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Being charged $99.00?

Why is it asking me to pay $99?

  • Casual Listener
  • Why is it asking me to pay $99?
  • Abbys
  • Casual Listener
  • 1050 Views
  • 4 replies
  • 0 likes
  • 1050 Views
  • 4 replies
  • 0 likes

Solved!! Help

So my 9 year old daughter tool it upon herself to get spotify...she then recieves a text thanking her for her payment of £9.99. Funnily enough she cant remember any log in details so i cant get on to stop it? Any ideas please?

  • Newbie
  • So my 9 year old daughter tool it upon herself to get spotify...she then recieves a text thanking her for her payment of £9.99. Funnily enough she cant remember any log in details so i cant get on to...
  • Extronia
  • Regular
  • 189 Views
  • 1 replies
  • 1 likes
  • 189 Views
  • 1 replies
  • 1 likes

multiple users for account?

My music keeps pausing and not allowing me to play and an alert is coming up that my spotify account is being used elsewhere. I have changed my password and logged out of all devices and also pay for family premium. What can I do so my music won't ke...

  • Newbie
  • My music keeps pausing and not allowing me to play and an alert is coming up that my spotify account is being used elsewhere. I have changed my password and logged out of all devices and also pa...
  • danlargo
  • Newbie
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Solved!! Getting rid of premium subscription

So I accidentally downloaded the premium version, which I do not want, and the trial is up in 48 hours. How do you get rid of this premium account before it charges me. Help!

  • Newbie
  • So I accidentally downloaded the premium version, which I do not want, and the trial is up in 48 hours. How do you get rid of this premium account before it charges me. Help!
  • Gri4
  • Regular
  • 1884 Views
  • 6 replies
  • 0 likes
  • 1884 Views
  • 6 replies
  • 0 likes

Shuffle not working on any devices

Hi there, My name is Nathan I have loaded up Spotify today and every playlist I click 'shuffle play' on it starts on the first song then continues playing from that song, therefore not actually shuffling any of my playlists. I've tried deleting and r...

  • Newbie
  • Hi there,   My name is Nathan I have loaded up Spotify today and every playlist I click 'shuffle play' on it starts on the first song then continues playing from that song, therefore not actua...
  • user-removed
  • Not applicable
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Account lost

Hi, I recently just stopped the subscription for my spotify premium account and then my account was all lost. I tried logging through facebook and it showed an error 3:. When i try to log onto the website for spotify, it shows my icon of my spotify a...

  • Casual Listener
  • Hi, I recently just stopped the subscription for my spotify premium account and then my account was all lost. I tried logging through facebook and it showed an error 3:. When i try to log onto the...
  • ivuscj
  • Casual Listener
  • 986 Views
  • 4 replies
  • 0 likes
  • 986 Views
  • 4 replies
  • 0 likes

Solved!! Account no longer exists.

So I've been listening to Spotify with another account for awhile now and all of a sudden today I was randomly signed out.When I tried to sign in it said wrong credentials. I have my info written down so it's correct. I tried resetting my password an...

  • Casual Listener
  • So I've been listening to Spotify with another account for awhile now and all of a sudden today I was randomly signed out. When I tried to sign in it said wrong credentials. I have my info written...
  • Animeman1000
  • Casual Listener
  • 2317 Views
  • 4 replies
  • 0 likes
  • Account
  • 2317 Views
  • 4 replies
  • 0 likes

Premium won't let me pay.

Everytime I get onto the paypal page and try to pay, I click "Agree and Pay". It redirects me to the Spotify page but it doesn't do anything. It just ends up being blank. Is there anyway I can fix this? I tried paying on my phone and my laptop. Both ...

  • Newbie
  • Everytime I get onto the paypal page and try to pay, I click "Agree and Pay". It redirects me to the Spotify page but it doesn't do anything. It just ends up being blank. Is there anyway I can fix th...
  • aaront79072
  • Newbie
  • 3633 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 3633 Views
  • 3 replies
  • 0 likes

User account is showing my name in Chinese?

So my Chinese name is on my facebook account, mostly because a few people know me as that and some people I work with use facebook in Chinese, but for some reason, that name is showing up on my Spotify account instead of my (primary) English one. I c...

  • Newbie
  • So my Chinese name is on my facebook account, mostly because a few people know me as that and some people I work with use facebook in Chinese, but for some reason, that name is showing up on my Spoti...
  • justinyap90
  • Newbie
  • 945 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 945 Views
  • 1 replies
  • 1 likes