Accounts

Wrong picture on profile. Linked to my ex's facebook account and can't disconnect it

Hi ! So i downloaded spotify on my ex boyfriends phone and apparently he posted a song a few days later via facebook. I tried disconnectring from facebook, changed password deleting cash data but nothing.. everytime i log in i still see his facebook ...

Cancel premium

HiIm trying to cancel my premium, but my accounts wont let me as it saids i have a a free subscription, but the money is coming out of my bank and i dont not want this as i dont use it enough. It would be greatly appreciated if you could help me fix ...

Trying to cancel spotify subscription..

Hello!! I've been trying to cancel my spotify subscription for a while now. I didn't realise that I was gonna be charged $9.99 after my 3-month 99 cents subscription that I got in late December. I really need a refund, but aside from that, it's not l...

Charged for Premium but not given

I clicked on the student discound ad, and was charged for premium but I didn't get a receipt or Premium. It prompted me to go to SheerID and verify my student status, but the webpage timed out and I could no longer access it. As I checked my balance,...

Charged 10 reais on my credit card for nothing

They offered 60 free days, when i put my credit card info they said i already tried the free trial but charged 10 reais (brazils currency) on my credit card. I want them to cancel that charge!!! Are they mental? If i cant get the free 60 days why wou...

Family Premium Subscrption missing

I've subscribe Family Premium in Jan 2017, I got charged HKD$78 and shown on my credit card statement, but no email or receipt is received ever. The latest one in account is showing Dec/2016 for $0. I think that monthly fee is good for Jan to Feb, an...

Superuser Contribution Cobro indebido

Buenas noches, trate de hacer una suscripción para mi hijo como estudiante y la misma no se pudo completar pero SPOTIFY me cobro 2 veces 4.99$, q hago ?? Me dirijo a mi banco y anulo los pagos? Saludos

7 day free trial ended early

Hi I had the 7 day free trial and it ended a day early. I wanted to test a few more things and I cannot now. I checked today and it CLEARLY said on my account it would end MARCH 10. Well it is March 9 it says I now am downgraded to Free Account. I am...

Kicked out of Family accunt...

Hi, I have an accunt Spotify which is with Family prenium. Today I've been asked to confirm that I live at the same place as all the rest of my family. I've done it a soon as possible but it did nothing (only saying that following instructions will b...

Re: Overcharged

Hi I signed up with a free trial and let them know i was student. My subscription ended yesterday and they charged my card $9.99. I thought the student discount was $5.00 how can I get a refund?

Premier to Family

I was charged in the beginning of march for premium. I opted to switch to family a few days after. Why can't Spotify just apply my $9.99 to my family subscription since it started just a few days after I was charged?

Spotify subscription on PlayStation

I wanna subscribe for spotify through my PlayStation current wallet but I cannot find any payment methods I don't want to add my credit card information on console and I don't have any PayPal account so tell me if there's any I got $50 in my psn wall...

facebook

how do I use spotify without facebook? I started my account with facebook, but want to delete my profile. I'm on a family plan and don't want to have to start a new account

Adding a high school option to the student subscription.

I was thinking it might be nice to add high school to the student subscription option. Spotify is a great place to enjoy your music anywhere you are, and many students listen to music when they're able, especially in high school. Why not open up that...

Why am I only getting a 7 day free trial when everywhere is advertising for 30 days?

Account hacked

Here's the situation. I originally switched to Rogers which gave me Spotify premium for 2 years. I am using my facebook account also. The problem is about 4 days ago someone hijacked my account and I have bveen unable to sucessfully remove them from ...

subscribtion problem

Spotify took the 4.99 off my card for the subscription but it's not working on my end saying I still need to subscribe how do I get my money back

Superuser Contribution como cambiar direccion de cuenta premium

como cambiar la direccion de mi cuenta premiun ya que no puedo invitar a mis familiales que viven en el mismo domicilio y usamos el mismo internet ( ip ) me marca un error :no puedes unirte a este plan familiar premiun ,no pudimos confirmar que resid...