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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421860 Views
  • 965 replies
  • 108 likes
  • Account
  • 421860 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186700 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186700 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103522 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103522 Views
  • 69 replies
  • 10 likes

Solved!! Spotify Brasil pay with paypal

Ja nao posso pagar a conta premium do spotify brasil com paypal?Porque antes sim que podia.Nao vai voltar o servico com paypal? Already can not pay the premium account spotify Brazil with paypal?Because yes before I could.will not return the service ...

  • Newbie
  • Ja nao posso pagar a conta premium do spotify brasil com paypal? Porque antes sim que podia. Nao vai voltar o servico com paypal?   Already can not pay the premium account spotify Brazil wit...
  • Keppler
  • Newbie
  • 7860 Views
  • 3 replies
  • 1 likes
  • Account
    Subscription
  • 7860 Views
  • 3 replies
  • 1 likes

Cleared data due to a bug

Hi guys! I had a huge bug on my Android phone - every time I tried to play a song (no matter if downloaded or on stream), it kept pausing after few seconds. I tried to clear the cache, update the app and what not.At the end I decided to remove all do...

  • Newbie
  • Hi guys! I had a huge bug on my Android phone - every time I tried to play a song (no matter if downloaded or on stream), it kept pausing after few seconds. I tried to clear the cache, update the app...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Superuser Contribution All playlists have suddenly disappeared. Premium user

All my playlists have disappeared. I'm a Premium user. I've logged out and back in. Still nowhere to be seen. Any advice on how to sort? K

  • Casual Listener
  • All my playlists have disappeared. I'm a Premium user. I've logged out and back in. Still nowhere to be seen.    Any advice on how to sort?   K
  • kieran-kieran
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

can't find MANAGE link in account page

I'm trying to invite someone to join my spotify account, and i'm following these instructions below. But when i go to my account page, I don't have a link to click MANAGE. Can someone please help? Thanks To Invite a member:Only the administrator of t...

  • Regular
  • I'm trying to invite someone to join my spotify account, and i'm following these instructions below.  But when i go to my account page, I don't have a link to click MANAGE.  Can someone ple...
  • Littlejebstern
  • Newbie
  • 2177 Views
  • 13 replies
  • 0 likes
  • Account
  • 2177 Views
  • 13 replies
  • 0 likes

PS4 College Broadcast incompatible

Hi all,I'm trying to figure how to connect my PS4 to my new Spotify Account I made with my new Facebook account on my college campus (Marist). My school uses a separate wifi server for personal devices like my PS4 and general devices like laptops and...

  • Newbie
  • Hi all, I'm trying to figure how to connect my PS4 to my new Spotify Account I made with my new Facebook account on my college campus (Marist). My school uses a separate wifi server for personal d...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Premium for Family Help

I sent an invitation to my family member to join our Premium for Family. Spotify has been asking her for the family billing address for verification and despite entering the correct address, its been saying that the billing address is incorrect and s...

  • Visitor
  • I sent an invitation to my family member to join our Premium for Family. Spotify has been asking her for the family billing address for verification and despite entering the correct address, its been...
  • user-removed
  • Not applicable
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Discount

When I attempt to register for a student discount, I fill out all of my information including my university and it says "oops something went wrong." Now I have 3 or 4 seperate charges on my debit card.

  • Newbie
  • When I attempt to register for a student discount, I fill out all of my information including my university and it says "oops something went wrong." Now I have 3 or 4 seperate charges on my debit car...
  • MonicaM_Bogota
  • Roadie
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Enable spotify to see my Facebook friends

Hi there, I've just downloaded spotify for desktop (windows) and I created my account connecting it to Facebook. I have NOT allowed Spotify to receive my "friends info" (darn'!), which I guess results in the fact that I have no friends in my friends ...

  • Newbie
  • Hi there, I've just downloaded spotify for desktop (windows) and I created my account connecting it to Facebook. I have NOT allowed Spotify to receive my "friends info" (darn'!), which I guess result...
  • itu_
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

NÃO CONSIGO DESCONECTAR O FACEBOOK LOGADO EM MEU PC

Não consigo acessar via email, somente por facebook, mas sempre que acesso em meu computador faz login no spotify de outra pessoa, apesar de todas as dicas não consigo desconectar e conectar pelo meu facebook.

  • Newbie
  • Não consigo acessar via email, somente por facebook, mas sempre que acesso em meu computador faz login no spotify de outra pessoa, apesar de todas as dicas não consigo desconectar e conectar pelo meu...
  • itu_
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Re: Premium on pc but not on mobile

Hello, I am dealing with the same situation. I do not have a second account or different log in. Everything was correct on my phone until I moved my application to my memory card on my phone instead of the internal memory. Please help!

  • Casual Listener
  • Hello,   I am dealing with the same situation. I do not have a second account or different log in. Everything was correct on my phone until I moved my application to my memory card on my phone...
  • itu_
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked account

I'm not entirely sure how, but someone has gotten into my spotify account and listening to it, interrupting my listening. I was wondering if there was a way I could remove them. I login through my facebook, and I've already deauthorized all devices i...

  • Regular
  • I'm not entirely sure how, but someone has gotten into my spotify account and listening to it, interrupting my listening. I was wondering if there was a way I could remove them. I login through my fa...
  • MonicaM_Bogota
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA PREMIUM EN PAUSA

Hola!Eel problema es que no he podido actualizar mis datos de pago, y no se pudo efectuar el cobro, active una tarjeta de regalo por 6 mese, pero aunque me aparece el recibo de que hize el pago, mi cuenta sigue en pausa. Antes de que se pausara mi cu...

  • Newbie
  • Hola! Eel problema es que no he podido actualizar mis datos de pago, y no se pudo efectuar el cobro,  active una tarjeta de regalo por 6 mese, pero aunque me aparece el recibo de que hize el pa...
  • MonicaM_Bogota
  • Roadie
  • 1923 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1923 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnect Old Account From Facebook

Okay, so I have a new spotify account made through my new email address. I wanted to connect to Facebook but was told that there was another spotify account connected to it. I had this account years ago, and I'm not even sure if I made this spotify a...

  • Visitor
  • Okay, so I have a new spotify account made through my new email address. I wanted to connect to Facebook but was told that there was another spotify account connected to it. I had this account years ...
  • MonicaM_Bogota
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Cambiar forma de pago

Buenas tardes, tengo spotify premium y ya se me terminara la suscripción via paypal, lo que pasa es que ya no tengo en uso la tarjeta y quiero probar otra forma de pago sin que se me cancele el premium y perder todas mis canciones.Saludos

  • Newbie
  • Buenas tardes, tengo spotify premium y ya se me terminara la suscripción via paypal, lo que pasa es que ya no tengo en uso la tarjeta y quiero probar otra forma de pago sin que se me cancele el premi...
  • hybryx
  • Regular
  • 6702 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 6702 Views
  • 10 replies
  • 0 likes

Solved!! Country in my account

HiFor many years I have used my Spotify account, for more than a year I had the Premium service (by alliance with my telephone operator).I live in Colombia and I am in the United States on vacation. Today when I entered my account, the application re...

  • Casual Listener
  • Hi For many years I have used my Spotify account, for more than a year I had the Premium service (by alliance with my telephone operator). I live in Colombia and I am in the United States on vacati...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads

On Spotify free, the ads are meant to be every 30 minutes after listening to a few ads. However, mine are always every 15 minutes! And yes, I do not change songs when this happens, as I know Spotify love to play more ads when you skip or change playl...

  • Newbie
  • On Spotify free, the ads are meant to be every 30 minutes  after listening to a few ads. However, mine are always every 15 minutes! And yes, I do not change songs when this happens, as I know Sp...
  • Aimee_T
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Transferring Premium

Hi there, I opened a ticket a little bit ago and was hoping to get my premium spoitfy account transferred to this one because I deactivated my facebook account. My case number is: 08009160 Thanks!

  • Casual Listener
  • Hi there, I opened a ticket a little bit ago and was hoping to get my premium spoitfy account transferred to this one because I deactivated my facebook account.   My case number is: 08009...
  • KatesHere
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Updating spotify payment method

Hi. I want to change my payment method (credit card) here in spotify but everytime i input my new credit card details, the tab "put expiration date" always appear eventhough i've put the expiration date already. Can someone please help me. Thank you.

  • Newbie
  • Hi. I want to change my payment method (credit card) here in spotify but everytime i input my new credit card details, the tab "put expiration date" always appear eventhough i've put the expiration d...
  • ejchave88
  • Newbie
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Can't login to app but through internet it works

Hey there, I just got connected to the family account and quite my original account. I am using the same name/Mail and password, but after log out I can only log in through Internet, when trying with the app it tells me I am not having an Account, pl...

  • Newbie
  • Hey there, I just got connected to the family account and quite my original account. I am using the same name/Mail and password, but after log out I can only log in through Internet, when trying with...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

I'm very confused

So.. firstly, the search function wasn't working.. someone suggested re-installingI re-installed the App on my Android phone.. my playlists have disappeared!And now it is saying I have a free account.. when I've been paying premium for the last coupl...

  • Newbie
  • So.. firstly, the search function wasn't working.. someone suggested re-installing I re-installed the App on my Android phone.. my playlists have disappeared! And now it is saying I have a free a...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes