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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83606 Views

29 replies

0 likes

  • 83606 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104841 Views

10 replies

3 likes

Account
Login
  • 104841 Views
  • 10 replies
  • 3 likes

spotify/facebook login on iphone app is defaulting to the wrong account

I have two spotify accounts. both were created with facebook (I have 2 accounts). one is under abc@gmail.com - this is a free accountthe other is under xyz@gmail.com - this is a premium accountI got a new phone. The spotify app on the new phone asked...

Casual Listener

I have two spotify accounts. both were created with facebook (I have 2 accounts). one is under abc@gmail.com - this is a free account the other is under xyz@gmail.com - this is a premium account ...

MattSuda

Spotify Star

577 Views

3 replies

0 likes

  • 577 Views
  • 3 replies
  • 0 likes

Me suscribí a Spotify premium para estudiantes pero mi cuenta sigue en la versión gratiuta

El día de ayer hice mi suscripción a Spotify premium, y me llego la notificación por parte del banco que ya se había hecho el pago, hoy casi a la mism hora me volvió a llegar otra notificación de un segundo pago, y apesar de esto siguo sin tener susc...

Newbie

El día de ayer hice mi suscripción a Spotify premium, y me llego la notificación por parte del banco que ya se había hecho el pago, hoy casi a la mism hora me volvió a llegar otra notificación de un ...

MattSuda

Spotify Star

379 Views

1 replies

0 likes

Other
Premium
Subscription
  • 379 Views
  • 1 replies
  • 0 likes

Can't get past this page so I can login

Can anyone help.? I have an account linked to Facebook. Just can't log back in to restart my premium.

Newbie

Can anyone help. ?  I have an account linked to Facebook. Just can't log back in to restart my premium. 

MattSuda

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Downloaded music multiple devices

I am confused on how to set up my three devices so they have offline music, while having other devices which are always on wifi and don't need downloaded music. I have two desktops, an iPhone, and three iPads. I'd like the iPhone and two of the iPads...

Casual Listener

I am confused on how to set up my three devices so they have offline music, while having other devices which are always on wifi and don't need downloaded music.   I have two desktops, an iPhon...

Hubo

Community Legend

3995 Views

3 replies

0 likes

Account
  • 3995 Views
  • 3 replies
  • 0 likes

Cambio de país con efecto inmediado

Buenas tardes, He estado viviendo en Reino Unido durante año y medio por lo que mi cuenta está registrada en ese país. Ahora estoy de regreso en España y con mi familia queremos tener la cuenta familiar, el problema es que cuando quieren registrarse ...

Newbie

Buenas tardes,   He estado viviendo en Reino Unido durante año y medio por lo que mi cuenta está registrada en ese país.   Ahora estoy de regreso en España y con mi familia queremos ten...

MattSuda

Spotify Star

284 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

My account still seems to be free, even though it is charged.

I wanted to use the discount for students and My account still seems to be free despite withdrawing money from my card !

Casual Listener

I wanted to use the discount for students and My account still seems to be free despite withdrawing money from my card !

Tom

Community Legend

380 Views

3 replies

0 likes

  • 380 Views
  • 3 replies
  • 0 likes

Not loading Premium and a different account?

Hello. When i logged on as a new subscriber my details didnt come up on the account overview. When i logged off and logged back in it was fine. I then signed up for the 30 days on the web. I then downloaded Spotify on my Mac Book Pro and then on my I...

Newbie

Hello. When i logged on as a new subscriber my details didnt come up on the account overview. When i logged off and logged back in it was fine. I then signed up for the 30 days on the web. I then dow...

Hubo

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Recommendations question

Hello everyone,I'm new. How's everyone doing?I'm new to Spotify. How do I get recommendations for the songs that I listen to? Thank you guys!

Casual Listener

Hello everyone, I'm new. How's everyone doing? I'm new to Spotify. How do I get recommendations for the songs that I listen to? Thank you guys!

epiatek19

Newbie

254 Views

1 replies

0 likes

Account
  • 254 Views
  • 1 replies
  • 0 likes

Starred playlist disappeared

Hi! My starred playlist just disappeared. Spotify will also no longer allow me to add songs to it. Please help!!

Newbie

Hi!   My starred playlist just disappeared. Spotify will also no longer allow me to add songs to it. Please help!!

Denial94

Roadie

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Comprei a assinatura premium e não liberou nenhum recurso!

Comprei Spotify premium de 3 meses pelo cartão de crédito e não liberou nenhum recurso premium para mim

Casual Listener

Comprei Spotify premium de 3 meses pelo cartão de crédito e não liberou nenhum recurso premium para mim

ekatsuro

Casual Listener

523 Views

4 replies

0 likes

  • 523 Views
  • 4 replies
  • 0 likes

Canadian Account Can Only See Friends in USA

I got Spotfy before it came to Canada using a proxy. It's now here but on my social feed I only have my American friends. It does not seem to update or give me any option to adjust this. My account country is set to Canada and I've tried relinking Fa...

Newbie

I got Spotfy before it came to Canada using a proxy. It's now here but on my social feed I only have my American friends. It does not seem to update or give me any option to adjust this. My account c...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

Stop subscription completely from maxis

May i know how to stop the subscription completely from maxis? i have done the unsubscribe step and it still offer me to use the premium until certain date. but the problem is i wish to end it earlier. i couldn't find any unsubscribe button in my acc...

Newbie

May i know how to stop the subscription completely from maxis? i have done the unsubscribe step and it still offer me to use the premium until certain date. but the problem is i wish to end it earlie...

bzx01

Casual Listener

4670 Views

2 replies

0 likes

  • 4670 Views
  • 2 replies
  • 0 likes

Quiero ver mi dirección de registro

Estimados Necesito ver mi dirección o al menos que me la manden por correo, saqué a dos familiares y quiero registrar a dos nuevos pero no recuerdo como registré mi dirección. Espero su apoyo, gracias.

Newbie

Estimados   Necesito ver mi dirección o al menos que me la manden por correo, saqué a dos familiares y quiero registrar a dos nuevos pero no recuerdo como registré mi dirección. Espero su apoy...

petamora

Regular

651 Views

1 replies

0 likes

Account
Premium
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution spinning ball hang up

I have recently upgraded a premium account to premium family. Since then when I start Spotify on my MacBook Pro running 10.10.1 I just get the spinning ball/circle and have to force quit. I have tried re-installing Spotify without anything changing.

Newbie

I have recently upgraded a premium account to premium family. Since then when I start Spotify on my MacBook Pro running 10.10.1 I just get the spinning ball/circle and have to force quit. I have trie...

tabrab

Newbie

379 Views

2 replies

0 likes

  • 379 Views
  • 2 replies
  • 0 likes

Solved!! Corrupt Reinstallation File

Hi everyone My free service was disabled somehow on my Windows 10 pc. When I try to reinstall it I keep getting an installation file that I can't use because each time I get a message saying that it may harm my computer. Thanks

Casual Listener

Hi everyone   My free service was disabled somehow on my Windows 10 pc. When I try to reinstall it I keep getting an installation file that I can't use because each time I get a message saying...

gwynnypig

Casual Listener

1425 Views

1 replies

0 likes

Free
  • 1425 Views
  • 1 replies
  • 0 likes

Log in error ... already have an account with that email

Hello,Any help is appreciated hereSpotify logged me out and now when I try log back in I get Log in error ... already have an account created with that email, logging in through face book gives me error 404 and the password reset email I receive stat...

Casual Listener

Hello, Any help is appreciated here Spotify logged me out and now when I try log back in I get Log in error ... already have an account created with that email, logging in through face book giv...

Maxim

Spotify Star

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

Account hacked

MY account has been hacked. Account name furkanbelik i can login via facebook . Email is not mine, password also changed. İ got family premium but all members deleted and when i connect my acount on my phone it says im free account. But i am still on...

Newbie

MY account has been hacked. Account name furkanbelik i can login via facebook . Email is not mine, password also changed. İ got family premium but all members deleted and when i connect my acount on ...

MattSuda

Spotify Star

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Can't change my country settings

I have recently returned from overseas and have tried to change my Spotify account back to NZ but it won't let me and I'm in NZ, please help?

Casual Listener

I have recently returned from overseas and have tried to change my Spotify account back to NZ but it won't let me and I'm in NZ, please help?

Maxim

Spotify Star

511 Views

3 replies

0 likes

Account
  • 511 Views
  • 3 replies
  • 0 likes

Solved!! Playlist

Does anyone knows how to print a playlist?

Casual Listener

Does anyone knows how to print a playlist?

MattSuda

Spotify Star

847 Views

3 replies

0 likes

Other
  • 847 Views
  • 3 replies
  • 0 likes

Paying for premium but not getting the services

I recently purchased a new phone and now can not access my premium service.I have premium payments coming from my bank account but account overview shows im still on Spotify free.I can login manually but not with Facebook.From what I have read it see...

Visitor

I recently purchased a new phone and now can not access my premium service. I have premium payments coming from my bank account but account overview shows im still on Spotify free. I can login ...

MattSuda

Spotify Star

256 Views

1 replies

1 likes

Account
Premium
Subscription
  • 256 Views
  • 1 replies
  • 1 likes