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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159378 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159378 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10759 Views
  • 4 replies
  • 11 likes
  • Security
  • 10759 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509221 Views
  • 985 replies
  • 112 likes
  • Account
  • 509221 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124819 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124819 Views
  • 74 replies
  • 12 likes

Someone's using account but it's not saying who or where!

My account constantly stops because my 'account is being used somewhere else.'I've already changed my password twice and logged out of all MY devices. What else could this beeeee

  • Newbie
  • My account constantly stops because my 'account is being used somewhere else.' I've already changed my password twice and logged out of all MY devices. What else could this beeeee
  • MattSuda
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

charged twice

hey guys, joined premium for students. admitted my internet did disconnect while subscribing and had to click next twice. today got a card charge twice. can i get this addressed please?

  • Casual Listener
  • hey guys, joined premium for students. admitted my internet did disconnect while subscribing and had to click next twice.   today got a card charge twice. can i get this addressed please? 
  • MattSuda
  • Spotify Star
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Superuser Contribution Password wont reset and cant log in!

Hey guys! I forgot my password so I tried to reset it a million times, in different browsers, only using my user name and it just says "can not reset password" every time. Then because I can't login, I can't contact anyone at Spotify. This is insane!...

  • Newbie
  • Hey guys! I forgot my password so I tried to reset it a million times, in different browsers, only using my user name and it just says "can not reset password" every time. Then because I can't login,...
  • ZullyB
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Belgium student discount

Hello, Will there ever be a option in the future for belgium students to get discount?

  • Casual Listener
  • Hello,   Will there ever be a option in the future for belgium students to get discount?  
  • maartenboni
  • Newbie
  • 3769 Views
  • 4 replies
  • 0 likes
  • 3769 Views
  • 4 replies
  • 0 likes

Superuser Contribution 7 days Free Premium

Must i cancel the Abo After 7 Days or goes it automatically and im a normel User?

  • Newbie
  • Must i cancel the Abo After 7 Days or goes it automatically and im a normel User?
  • ZullyB
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

spotify family

I dont find my family on the family slots. I only have 5 open slots to add people, but my ex does still have it! What can I do?

  • Newbie
  • I dont find my family on the family slots.  I only have 5 open slots to add people, but my ex does still have it!   What can I do?
  • Robert_W
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Why am i being charged?

I have a FREE account but I have been charged £9.99! Why ???

  • Casual Listener
  • I have a FREE account but I have been charged £9.99! Why ???
  • Robert_W
  • Community Legend
  • 226 Views
  • 3 replies
  • 0 likes
  • Account
  • 226 Views
  • 3 replies
  • 0 likes

about Premium

我和我的家人一起買高級但我錯了地址所以我重新發送邀請碼給我自己但係統顯示該地址與帳戶不同所以我不能使用高級版如何解決這個問題

  • Casual Listener
  • 我和我的家人一起買高級但我錯了地址所以我重新發送邀請碼給我自己但係統顯示該地址與帳戶不同所以我不能使用高級版如何解決這個問題
  • Maxim
  • Spotify Star
  • 324 Views
  • 5 replies
  • 0 likes
  • 324 Views
  • 5 replies
  • 0 likes

Commercials on Spotify Playlists

Hey Spotify!Super happy with your service, it's my only source of music right now. Truly appreciate that you bring in some old stubborn acts as well, love me some Led Zep! BUT! I'm now paying for premium, and I'd say by far the biggest reason is to b...

  • Regular
  • Hey Spotify! Super happy with your service, it's my only source of music right now. Truly appreciate that you bring in some old stubborn acts as well, love me some Led Zep! 😃   BUT! I'm no...
  • julben
  • Casual Listener
  • 3063 Views
  • 7 replies
  • 4 likes
  • Account
    Premium
    Subscription
  • 3063 Views
  • 7 replies
  • 4 likes

Solved!! login with Facebook, two different accounts under personal and spotify artist

hey good people, i'm trying to merge DJ Kirk, my artist profile, and Kirk Boese, my personal account as one... When I login in via facebook to both platforms, spotify for artists, and general spotify, I get two different logins, Kirk Boese and DJ Kir...

  • Casual Listener
  • hey good people, i'm trying to merge DJ Kirk, my artist profile, and Kirk Boese, my personal account as one...   When I login in via facebook to both platforms, spotify for artists, and genera...
  • Maxim
  • Spotify Star
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Web player Chrome says I am "Listening on CLIFF" but my home computer is asleep.

Web player Chrome says I am "Listening on CLIFF" but my home computer is asleep. CLIFF is a user on my home computer. I use the web player at home too. I do not use the app.PremiumWeb player will not play for me.Can someone help?

  • Visitor
  • Web player Chrome says I am "Listening on CLIFF" but my home computer is asleep.  CLIFF is a user on my home computer. I use the web player at home too. I do not use the app. Premium Web play...
  • kndh13
  • Regular
  • 874 Views
  • 1 replies
  • 0 likes
  • Premium
  • 874 Views
  • 1 replies
  • 0 likes

Disconect or find device

Somebody is conected on my accont listening in my device that was stolen! Can I discover where is it or just disconect from that dedevice?

  • Newbie
  • Somebody is conected on my accont listening in my device that was stolen! Can I discover where is it or just disconect from that dedevice?
  • 200 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Security
  • 200 Views
  • 0 replies
  • 0 likes

Superuser Contribution assinatura

Não é possível mudar a forma de pagamento, não há problemas com meu cartão de crédito, o Spotify não aceita a forma de pagamento e culpa o cartão por isso. Mas todos os cartões estão errados? Não! Imaginei que cancelando a assinatura é fazendo novame...

  • Newbie
  • Não é possível mudar a forma de pagamento, não há problemas com meu cartão de crédito, o Spotify não aceita a forma de pagamento e culpa o cartão por isso. Mas todos os cartões estão errados? Não! Im...
  • amantoniolno
  • Newbie
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Log in issue

Sorry if this has been brought up before. I recently had a seperate issue with spotify and when trying to contact them about it I noticed it would only send response to my facebook email address. This address is one I set up about 10 years ago, I hav...

  • Newbie
  • Sorry if this has been brought up before.   I recently had a seperate issue with spotify and when trying to contact them about it I noticed it would only send response to my facebook email add...
  • danisdestroya
  • Casual Listener
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 195 Views
  • 1 replies
  • 0 likes

Password reset doesnt work after following password reset link I get message 'Sorry, this form has e

I cant remember my password, I have asked to reset password and have followed reset password link sent to my email, I can then put a new password in and then I get this message 'Sorry, this form has expired. Please try again', I have tried again and ...

  • Newbie
  • I cant remember my password, I have asked to reset password and have followed reset password link sent to my email, I can then put a new password in and then I get this message 'Sorry, this form has ...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Subscription Spotify Family using load

Is there any way to avail spotify family using load?

  • Newbie
  • Is there any way to avail spotify family using load?
  • Maxim
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Plano Familiar

Minha filha foi excluida do meu Plano Familiar e não consegue entrar novamente, aparece a mensagem que não foi possivel confirmar o endreço. Li em algum lugar que pode ser o CEP que esta cadastrado diferente, ela acertou o dela, mas em minha conta nã...

  • Newbie
  • Minha filha foi excluida do meu Plano Familiar e não consegue entrar novamente, aparece a mensagem que não foi possivel confirmar o endreço. Li em algum lugar que pode ser o CEP que esta cadastrado d...
  • Bittencourt
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Foto do perfil

Como faço para inserir uma foto no meu perfil?

  • Newbie
  • Como faço para inserir uma foto no meu perfil?
  • Bittencourt
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Help with account and facebook

So I have spotify premium, and its signed in via my facebook, I use it on my own phone and for the first time yesterday used it on my Mrs phone, she managed to get onto my facebook page which I dont mind but just prefer not to happen. Is there any wa...

  • Casual Listener
  • So I have spotify premium, and its signed in via my facebook, I use it on my own phone and for the first time yesterday used it on my Mrs phone, she managed to get onto my facebook page which I dont ...
  • itu_
  • Community Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 352 Views
  • 3 replies
  • 0 likes

Spotify in App feedback "New York Times"?

Got a feedback button on the Android app and was answering some questions on my satisfaction and some questions came up about the NYT and i back out to switch a song, when I tried to get back the feedback form was no longer there. Anyone finish it, a...

  • Casual Listener
  • Got a feedback button on the Android app and was answering some questions on my satisfaction and some questions came up about the NYT and i back out to switch a song, when I tried to get back the fee...
  • 184 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 184 Views
  • 0 replies
  • 0 likes