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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83194 Views

29 replies

0 likes

  • 83194 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104108 Views

10 replies

3 likes

Account
Login
  • 104108 Views
  • 10 replies
  • 3 likes

Possuo duas contas em meu nome

Olá, alguns dias atrás, fiz uma assinatura do Spotify Family, porém eu era uma versão do Spotify Premium. Na minha conta do cartão foi cobrada duas contas. Oque devo fazer? Devo cancelar o Premium e este já vai ficar só com a Família? Sou uma adminis...

Newbie

Olá, alguns dias atrás, fiz uma assinatura do Spotify Family, porém eu era uma versão do Spotify Premium. Na minha conta do cartão foi cobrada duas contas. Oque devo fazer? Devo cancelar o Premium e ...

Bittencourt

Spotify Star

451 Views

1 replies

0 likes

Account
  • 451 Views
  • 1 replies
  • 0 likes

As músicas nao estao sendo reproduzidas.

As músicas nao são reproduzidas. Nao é problema com a conexão. Havia baixado várias e nem essas está sendo reproduzidas

Newbie

As músicas nao são reproduzidas. Nao é problema com a conexão. Havia baixado várias e nem essas está sendo reproduzidas

Bittencourt

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

no puedo pagar con AMEX en Chile

estimados tengo una cuenta premuim y quiero cambiar mi metodo de pago a mi tarjeta american express, pero no me lo permite. en la pagina para los pagos, solo aparecen los iconos de master card y VISA, pero en la pagina de spotify dice que aceptan tar...

Newbie

estimados   tengo una cuenta premuim y quiero cambiar mi metodo de pago a mi tarjeta american express, pero no me lo permite. en la pagina para los pagos, solo aparecen los iconos de master ca...

Alan32

Newbie

2051 Views

6 replies

2 likes

Account
Premium
Subscription
  • 2051 Views
  • 6 replies
  • 2 likes

Solved!! Artist profile contains tracks from other artist

Hi Spotify community, I have a verified artist profile on Spotify. However, given that there is another artist with the same name, my Spotify profile has some of his tracks in it - and vice versa. I already emailed Spotify about this a couple weeks a...

Music Fan

Hi Spotify community,    I have a verified artist profile on Spotify. However, given that there is another artist with the same name, my Spotify profile has some of his tracks in it - and...

djjohngold

Music Fan

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

how to check address for family premium

hello, i kindly forgot the address that i registered for the family premium, is there any way i can see it , i know that some ppl said need to cancel the current and resub, but is there any other alternative.

Newbie

hello, i kindly forgot the address that i registered for the family premium, is there any way i can see it , i know that some ppl said need to cancel the current and resub, but is there any other alt...

mxtthmx

Music Fan

13068 Views

1 replies

0 likes

  • 13068 Views
  • 1 replies
  • 0 likes

Non voglio la versione premium

Io per sbaglio ho schiacciato la versione Premium solo che non voglio pagare neanche un centesimo e vorrei toglierla come devo fare???

Newbie

Io per sbaglio ho schiacciato la versione Premium solo che non voglio pagare neanche un centesimo e vorrei toglierla come devo fare???

MattSuda

Spotify Star

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Accounts removed from the family plan

Good afternoon, my premium plan subaccounts have all been removed, how do I recover accounts and playlists? User: odairjreis

Newbie

Good afternoon, my premium plan subaccounts have all been removed, how do I recover accounts and playlists? User: odairjreis

MattSuda

Spotify Star

864 Views

1 replies

0 likes

  • 864 Views
  • 1 replies
  • 0 likes

Facebook linked but name and profile pic are not showing up

When I check my Facebook for apps linked to it, Spotify shows up. However, my friends who follow me only see my username as opposed to my name, and no profile picture shows up on Spotify.I have tried linking and unlinking my Spotify to Facebook sever...

Newbie

When I check my Facebook for apps linked to it, Spotify shows up. However, my friends who follow me only see my username as opposed to my name, and no profile picture shows up on Spotify. I have tri...

MattSuda

Spotify Star

270 Views

1 replies

0 likes

Account
Other
  • 270 Views
  • 1 replies
  • 0 likes

14 Days Abroad

Spotify won't allow me to log back into my account. I am not back home from a two day trip from a province close to me and it's quite frustrating when I pay for an account and can't log in, in my own town. Please tell me what I'm doing wrong or help ...

Newbie

Spotify won't allow me to log back into my account. I am not back home from a two day trip from a province close to me and it's quite frustrating when I pay for an account and can't log in, in my own...

MattSuda

Spotify Star

355 Views

1 replies

0 likes

Login
  • 355 Views
  • 1 replies
  • 0 likes

facebook account loskoppelen

wanneer ik me in log via facebook kom ik in mijn ex vriend zijn account. Hoe koppel ik dit los, zodat ik met mijn nieuwe, eigen account kan aanmelden op facebook?

Casual Listener

wanneer ik me in log via facebook kom ik in mijn ex vriend zijn account. Hoe koppel ik dit los, zodat ik met mijn nieuwe, eigen account kan aanmelden op facebook?

burcukalkan1

Casual Listener

618 Views

2 replies

0 likes

  • 618 Views
  • 2 replies
  • 0 likes

Address change

I moved from the US to Chile, and I want to reset my address. After I moved back, we started a family plan with my sister. Moreover, she didn't enter her information correctly (even for postal code I think she had 12345...). Since our address don't m...

Newbie

I moved from the US to Chile, and I want to reset my address. After I moved back, we started a family plan with my sister. Moreover, she didn't enter her information correctly (even for postal code I...

MattSuda

Spotify Star

278 Views

1 replies

0 likes

Account
Other
Premium
  • 278 Views
  • 1 replies
  • 0 likes

Urgent login problem

I couldnt login since last update. Then i login with facebook but my premium account dont work with it. I want to use my premium account with my account or cancel my premium immediately.

Casual Listener

I couldnt login since last update. Then i login with facebook but my premium account dont work with it. I want to use my premium account with my account or cancel my premium immediately.

MattSuda

Spotify Star

397 Views

3 replies

0 likes

  • 397 Views
  • 3 replies
  • 0 likes

can't login + can't reinstall win spotify app

hi,os: win10 creative update.at first i could not open the spotify app that worked before but today gave error 11(not enough disk space or ram, why is not clear?(+300gb 16gb)), try reinstalling but giving the same error when installation tried to sta...

Newbie

hi, os: win10 creative update. at first i could not open the spotify app that worked before but today gave error 11(not enough disk space or ram, why is not clear?(+300gb 16gb)), try reinstalling b...

200 Views

0 replies

0 likes

Login
  • 200 Views
  • 0 replies
  • 0 likes

Logged into account on friends phone who also has spotify now we are linked

I logged into my account on a friends phone one night. He logged out of mine but now everytime he listens to a song the same time as me, his music interrupts mine and starts playing his......it asks me if I want to listen to music on my device or his...

Newbie

I logged into my account on a friends phone one night. He logged out of mine but now everytime he listens to a song the same time as me, his music interrupts mine and starts playing his......it asks ...

MattSuda

Spotify Star

275 Views

1 replies

0 likes

Login
  • 275 Views
  • 1 replies
  • 0 likes

WHy across all platforms does spotify stop playing?

This service has become useless the past 6 months, randomly deciding to stop after x many songs. Which was really stupid for you people to start trying to maximize profits and cut back on quality when the amaziong red youtube has came out. Cause now ...

Regular

 This service has become useless the past 6 months, randomly deciding to stop after x many songs. Which was really stupid for you people to start trying to maximize profits and cut back on quali...

armachian

Casual Listener

327 Views

1 replies

0 likes

Other
  • 327 Views
  • 1 replies
  • 0 likes

Change country but keep the same users

I should leave uk for go to live in spain, I should stop my premium here and start one in spain.. I could keep the same account or I will lose all the songs?

Newbie

I should leave uk for go to live in spain, I should stop my premium here and start one in spain.. I could keep the same account or I will lose all the songs?

MattSuda

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

My other premium account has been hacked plz help guys!

My other premium account has been hacked, i had to make this one to get help. Pls i pay good money for this service,and im scared atm. My other premium account name is theonewhodabs

Newbie

My other premium account has been hacked, i had to make this one to get help. Pls i pay good money for this service,and im scared atm. My other premium account name is theonewhodabs

MattSuda

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Is there a solution for my problem with KPN Spotify

In my contract with KPN we have a Spotify account. I want to upgrade my account to family, but KPN haven't the possibility to do that. What can I do, without buying a new account directly?

Newbie

In my contract with KPN we have a Spotify account. I want to upgrade my account to family, but KPN haven't the possibility to do that. What can I do, without buying a new account directly?  

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
  • 0 likes

logging into email-connected account on desktop version

Hey, sorry if this has been beat to death already.Background: I created a new account on Spotify using my email, for which I bought premium. However, several years ago, I created a normal Spotify account through facebook, that still exists currently....

Newbie

Hey, sorry if this has been beat to death already. Background: I created a new account on Spotify using my email, for which I bought premium. However, several years ago, I created a normal Spotify a...

MattSuda

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes