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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83083 Views

29 replies

0 likes

  • 83083 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103882 Views

10 replies

3 likes

Account
Login
  • 103882 Views
  • 10 replies
  • 3 likes

Solved!! Can't join Family Plan

Hi, guys!I've had some trouble while trying to log in my account to a Family Plan.Everything was working out ok up to two days ago when suddenly I was logged out from my wife's family plan. She has already resent me that family plan invitation, and w...

Newbie

Hi, guys! I've had some trouble while trying to log in my account to a Family Plan. Everything was working out ok up to two days ago when suddenly I was logged out from my wife's family plan. ...

rrdanna

Casual Listener

1640 Views

3 replies

1 likes

  • 1640 Views
  • 3 replies
  • 1 likes

being charged

I'm being charged for premium, but i don't have any acces to the count. I mean, I don't have the cout that's bein charged, Can I get some help please.I'm paying for something that i'm not using.

Casual Listener

I'm being charged for premium, but i don't have any acces to the count. I mean, I don't have the cout that's bein charged, Can I get some help please.I'm paying for something that i'm not using. &nb...

manuelatinoco

Casual Listener

526 Views

4 replies

0 likes

Account
  • 526 Views
  • 4 replies
  • 0 likes

Spotify Student Verifizierung funktioniert nicht

Ich hab mich über Facebook angemeldet und wollte mich von free auf Spotify student upgraden, wenn ich allerdigns meine Uni-Daten und meinen Namen angegeben habe und auf registrieren klicke, lädt es ohne ende und es passiert stundenlang nichts. Ich ka...

Newbie

Ich hab mich über Facebook angemeldet und wollte mich von free auf Spotify student upgraden, wenn ich allerdigns meine Uni-Daten und meinen Namen angegeben habe und auf registrieren klicke, lädt es o...

MoD2

Newbie

18814 Views

5 replies

1 likes

  • 18814 Views
  • 5 replies
  • 1 likes

Can't change my country

I have moved to a new country and cannot update my payment options because the country drop down box, won't actually drop down, so I can't actually select any other country!! I have updated my payment options with the card in my new country and it ga...

Newbie

I have moved to a new country and cannot update my payment options because the country drop down box, won't actually drop down, so I can't actually select any other country!!    I have up...

Tom

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Solved!! i want to create a Spotify account and connect it to a Facebook page i manage.

Hello i want to create a Spotify account and connect it to a Facebook page i manage. The page has no Page Owner, or at least not an active one...it was set up a while ago... Can i take ownership via Facebook Business and then set up a Spotify account...

Casual Listener

Hello   i want to create a Spotify account and connect it to a Facebook page i manage.   The page has no Page Owner, or at least not an active one...it was set up a while ago...  ...

Maxim

Spotify Star

853 Views

3 replies

0 likes

Account
  • 853 Views
  • 3 replies
  • 0 likes

Sorry there has been a temporary error, facebook login failure

Hi,So I'm trying to link my Facebook account to my spotify account. I had previously had a separate Spotify account started through Facebook but went into the Facbeook App settings and deleted the corresponding spotify account. Now when I go to my cu...

Newbie

Hi, So I'm trying to link my Facebook account to my spotify account. I had previously had a separate Spotify account started through Facebook but went into the Facbeook App settings and deleted the ...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Student Discount Expired - No Email Sent & Charged Full Premium

My Student discount expired in April, I only noticed as the amount that went out of my bank account doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email out to alert you that the discount period is going to end, I neve...

Casual Listener

My Student discount expired in April, I only noticed as the amount that went out of my bank account doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email out to alert y...

MattSuda

Spotify Star

1151 Views

1 replies

0 likes

Other
Premium
  • 1151 Views
  • 1 replies
  • 0 likes

Solved!! No puedo reproducir canciones

Hola,Por favor necesito que me ayuden con esto, no puedo reproducir canciones me sale un mensaje indicando que la cancion no está disponible, esto ya me ha ocurrido un par de veces.Espero su respuesta, Gracias

Casual Listener

Hola, Por favor necesito que  me ayuden con esto, no puedo reproducir canciones me sale un mensaje indicando que la cancion no está disponible, esto ya me ha ocurrido un par de veces. Espero s...

MattSuda

Spotify Star

2599 Views

7 replies

0 likes

  • 2599 Views
  • 7 replies
  • 0 likes

Spotify Family - no way to use multiple streams with single account?

Good Morning, We are long time Spotify Premium users - my wife and I (+ very young kids) all use a single premium account. Both my wife and I are suddenly more often cutting each other off. We don't have a need for seperate music (or accounts) and in...

Casual Listener

Good Morning,    We are long time Spotify Premium users - my wife and I (+ very young kids) all use a single premium account.  Both my wife and I are suddenly more often cutting each...

pglaeser

Casual Listener

5705 Views

2 replies

3 likes

  • 5705 Views
  • 2 replies
  • 3 likes

Is my premium old?

So I've had Spotify premium for a while. It's $10 a month. I remember them saying I could share it with 3 accounts total. I've been trying to get my husband to be able to use it but to no avail. I just heard about premium family! Is this the new "pre...

Regular

So I've had Spotify premium for a while. It's $10 a month. I remember them saying I could share it with 3 accounts total. I've been trying to get my husband to be able to use it but to no avail. I ju...

Nadia28

Regular

712 Views

7 replies

0 likes

  • 712 Views
  • 7 replies
  • 0 likes

Third-party services doesn't work on my account

I usually sort the track order in my playlists using the third party service Sort Your Music. It have always worked until recently. My playlists doesn't show up anymore, instead I get the message "Sorry, I couldn't find your playlists". I also tried ...

Visitor

I usually sort the track order in my playlists using the third party service Sort Your Music. It have always worked until recently. My playlists doesn't show up anymore, instead I get the messag...

MattSuda

Spotify Star

340 Views

1 replies

0 likes

Account
  • 340 Views
  • 1 replies
  • 0 likes

Changed Playlist - list of songs

Is there any possibility to see which songs have been taken off a certain playlist and which songs were put in?I'm following a playlist and now it has been changed. One particular song has been taken off the list and I don't remember the name. Now I'...

Newbie

Is there any possibility to see which songs have been taken off a certain playlist and which songs were put in? I'm following a playlist and now it has been changed. One particular song has been tak...

MattSuda

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Using spotify with a different account

I used Facebook when I started my account but I recently closed my Facebook account down. How do I sign in using another account?

Newbie

I used Facebook when I started my account but I recently closed my Facebook account down. How do I sign in using another account?

MattSuda

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Can't login. Support not responding

I can't login to my Spotify account via facebook for over 2 weeks now. Before you ask if I tried this and that, see this older thread of mine:https://community.spotify.com/t5/Accounts/Can-t-login-quot-Error-code-3-quot/m-p/1645142#M270111Any way, at ...

Regular

I can't login to my Spotify account via facebook for over 2 weeks now. Before you ask if I tried this and that, see this older thread of mine: https://community.spotify.com/t5/Accounts/Can-t-login...

Maxim

Spotify Star

485 Views

1 replies

0 likes

Login
  • 485 Views
  • 1 replies
  • 0 likes

I can't login and use Spotify.

My husband has a spotify account but he can't remember is email are user name and password. He doesn't even have the same email he had when her signed up with spotify. He was charged for the account. We just need to know how can we cancel the account...

Newbie

My husband has a spotify account but he can't remember is email are user name and password. He doesn't even have the same email he had when her signed up with spotify. He was charged for the account....

MattSuda

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Family premium

I changed my account from premium to a family one. I added 2 family members and they keep fighting over the same slot or if 1 listens the other gets kicked out from it.

Newbie

I changed my account from premium to a family one. I added 2 family members and they keep fighting over the same slot or if 1 listens the other gets kicked out from it.

MattSuda

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Von Premium zu Studentenrabatt wechseln

Hallo Ich würde gerne von meinem normalen Premiumaccount zu einem Studentenrabattaccount wechseln, da ich jetzt Studentin bin.Wie funktioniert das? Liebe Grüße und vielen DankIsabell

Newbie

Hallo 🙂 Ich würde gerne von meinem normalen Premiumaccount zu einem Studentenrabattaccount wechseln, da ich jetzt Studentin bin. Wie funktioniert das?   Liebe Grüße und vielen Dank Isabell

Goodman

Spotify Legend

81285 Views

2 replies

0 likes

  • 81285 Views
  • 2 replies
  • 0 likes

Solved!! I forget my email

Hello. I accidentally logged out of my Account ( not this one ), and now I can't remember my e-mail or nickname to that Account. What should I do to get my Account back? I have Premium on that account and all the playlist's ...Thank you

Casual Listener

Hello.  I accidentally logged out of my Account ( not this one ), and now I can't remember my e-mail or nickname to that Account. What should I do to get my Account back? I have Premium on that...

klsklskls

Casual Listener

1082 Views

2 replies

0 likes

  • 1082 Views
  • 2 replies
  • 0 likes

Payment accepted but subscription isn't

Hi,I wanted to ask a subscription for students and had already filled in my bank account, but then there was a technical issue so I had to refresh my page. Now there's €4,99 gone from my credit card but my subscription isn't adapted yet... what can I...

Casual Listener

Hi, I wanted to ask a subscription for students and had already filled in my bank account, but then there was a technical issue so I had to refresh my page. Now there's €4,99 gone from my credit car...

Brittlioen

Casual Listener

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes