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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88960 Views

9 replies

2 likes

Account
Login
  • 88960 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759304 Views

18 replies

29 likes

  • 759304 Views
  • 18 replies
  • 29 likes

Spotify Won't Let Me Cancel

I've tried to cancel my Spotify account many times over the past month, beginning by going through the Cancel section of the website, each time reaching the same final error (picture attached). I have tried using different browsers to cancel, I have ...

Newbie

I've tried to cancel my Spotify account many times over the past month, beginning by going through the Cancel section of the website, each time reaching the same final error (picture attached). ...

Maxim

Spotify Star

300 Views

1 replies

0 likes

Subscription
  • 300 Views
  • 1 replies
  • 0 likes

Contry restriction

Dear all, I got a problem, since 2 month I changed my credit card from a French to a Swiss one. Mon country is now switzerland but only me can use this account. My girlfriend living with me is not able to use the family option. It said that we have t...

Newbie

Dear all,   I got a problem, since 2 month I changed my credit card from a French to a Swiss one. Mon country is now switzerland but only me can use this account. My girlfriend living with me ...

OviiiOne

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium login fail.

Hjälp!! Har premium men efter rensning av telefonen loggas jag in på Spotify free och mina listor är borta. Hur får jag tillbaka premium på telefonen?

Newbie

Hjälp!! Har premium men efter rensning av telefonen loggas jag in på Spotify free och mina listor är borta. Hur får jag tillbaka premium på telefonen?

Maria_B

Moderator

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Login failed

Hello,On my computer I changed my password for spotify. After that I logged out on my computer and I tried to login on my phone again with my new password. But when I try to do that, I receive a message: 'You've already created an account with this e...

Newbie

Hello, On my computer I changed my password for spotify. After that I logged out on my computer and I tried to login on my phone again with my new password. But when I try to do that, I receive a me...

Maxim

Spotify Star

356 Views

1 replies

0 likes

Login
  • 356 Views
  • 1 replies
  • 0 likes

New problem with premium

Je viens de commutation à la première et Maintenant each conférence 1 à 2 minutes des Arrêts sur mon bureau et sur le téléphone intelligent ne me Reste Que le lecteur aléatoire, same si Je Peux selectionner les chansons juin par juin. Céci Três is im...

Regular

Je viens de commutation à la première et Maintenant each conférence 1 à 2 minutes des Arrêts sur mon bureau et sur le téléphone intelligent ne me Reste Que le lecteur aléatoire, same si Je Peux selec...

traissac69

Regular

638 Views

6 replies

0 likes

Premium
  • 638 Views
  • 6 replies
  • 0 likes

Solved!! Belgium student discount

Hello, Will there ever be a option in the future for belgium students to get discount?

Casual Listener

Hello,   Will there ever be a option in the future for belgium students to get discount?  

maartenboni

Newbie

3981 Views

4 replies

0 likes

  • 3981 Views
  • 4 replies
  • 0 likes

Solved!! Switching from individual to family account

hi there my daughter has a premium account which she is very protective of! i have recently started a family premium account and obviously its cheaper for her to be part of thati just want to check she wont lose any music and it will be a seamless tr...

Casual Listener

hi there   my daughter has a premium account which she is very protective of!  i have recently started a family premium account and obviously its cheaper for her to be part of that i j...

kalvaren

Casual Listener

1858 Views

5 replies

0 likes

  • 1858 Views
  • 5 replies
  • 0 likes

Premium dropped to free?

Hello,Im really pissed off right now. I usually use spotify on offline mode. Today i was gonna upgrade my playlist and when i go back to the online mode it dropped to free?? What is going on Spotify? I buy the premium from Vodafone with premium code ...

Casual Listener

Hello, Im really pissed off right now. I usually use spotify on offline mode. Today i was gonna upgrade my playlist and when i go back to the online mode it dropped to free?? What is going on Spot...

AliDemir

Casual Listener

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Add followers & playlist, etc. to my spotify acct.

How do I add followers & playlists on my spotify account?How do I also add a photo on my spotify account? See screenshot. Reply soon.

Music Fan

How do I add followers & playlists on my spotify account? How do I also add a photo on my spotify account?   See screenshot.   Reply soon.

Maxim

Spotify Star

309 Views

1 replies

0 likes

Account
  • 309 Views
  • 1 replies
  • 0 likes

Cancel Subscription: "...please re-enter your Spotify Password below."

I've followed all the prompts to cancel my subscription, but when i'm prompted at the end to reenter my password there is no box to type it in... The promt says "For verification purposes, please re-enter your Spotify Password below." I use Spotify w...

Casual Listener

I've followed all the prompts to cancel my subscription, but when i'm prompted at the end to reenter my password there is no box to type it in... The promt says "For verification purposes, please re-...

StarsofTrinity

Casual Listener

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

paid for premium can only access a free account

i paid the 9.99 for march and can opnly access the free account.  

Regular

i paid the 9.99 for march and can opnly access the free account.  

Jacob

Community Legend

783 Views

9 replies

0 likes

  • 783 Views
  • 9 replies
  • 0 likes

Swapping student discount

I gave my student discount to my brorther as I used Apple Music but realised how superior spotify was. How do I swap the student discount from one account to another?

Newbie

I gave my student discount to my brorther as I used Apple Music but realised how superior spotify was. How do I swap the student discount from one account to another?

itu_

Community Legend

406 Views

1 replies

0 likes

Subscription
  • 406 Views
  • 1 replies
  • 0 likes

Family premium subscription payment due

I've had a normal premium account fofr a whole now and just decided today that i would change to the family subscription. Everything went through, however i noticed it said the next time i will be charged (next payment date) will be on March 28th 201...

Newbie

I've had a normal premium account fofr a whole now and just decided today that i would change to the family subscription. Everything went through, however i noticed it said the next time i will be ch...

justinewin_

Roadie

257 Views

1 replies

1 likes

  • 257 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium family doesn't work abroad

I'm from Holland and in Australia at the moment. But my spotify premium family doesn't work. How can I fix this?

Newbie

I'm from Holland and in Australia at the moment. But my spotify premium family doesn't work. How can I fix this?

Maria_B

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Payment Method

Can I not pay through my BPI online account for the Family Plan? The payment method only shows credit cards and paypal. But in the other offers, Online Banking is included in the payment options. Thank you.

Casual Listener

Can I not pay through my BPI online account for the Family Plan? The payment method only shows credit cards and paypal. But in the other offers, Online Banking is included in the payment options. Tha...

justinewin_

Roadie

796 Views

4 replies

0 likes

  • 796 Views
  • 4 replies
  • 0 likes

Wont accept Paypal payment for premium access?

I've tried using Paypal to pay to upgrade to premium with 0 success? Both using my mobie device and my Mac has anyone else had this issue? Both computer and phone just stuck in loop. My account just stays in free status regardless of what steps I see...

Newbie

I've tried using Paypal to pay to upgrade to premium with 0 success? Both using my mobie device and my Mac has anyone else had this issue? Both computer and phone just stuck in loop. My account just ...

KatesHere

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Email and password changed without my consent, account compromised

So this morning I received an email saying that my Spotify email has been changed to another email, and my password has also been changed. The only way I can access Spotify now is by logging in through Facebook. I have a credit card on that account s...

Newbie

So this morning I received an email saying that my Spotify email has been changed to another email, and my password has also been changed. The only way I can access Spotify now is by logging in throu...

TobiasYoung

Composer

691 Views

1 replies

0 likes

  • 691 Views
  • 1 replies
  • 0 likes

Profile picture glitch?

I've never had trouble changing my profile picture - I started off with a facebook accound, so it was never a problem. When Spotify came out with the update that allowed you to change it with a simple click instead of an annoying (but managable) proc...

Newbie

I've never had trouble changing my profile picture - I started off with a facebook accound, so it was never a problem. When Spotify came out with the update that allowed you to change it with a simpl...

AlexanderOlesen

Newbie

905 Views

3 replies

0 likes

  • 905 Views
  • 3 replies
  • 0 likes

Solved!! Rejecting family invite

I send invite to my wife and three others in the family. They are rejected every time I send an invite .

Newbie

I send invite to my wife and three others in the family. They are rejected every time I send an invite .

Jacob

Community Legend

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Paid for a friend and he wont give me the money...

Hi,As the title says, I paid for a friend (whose username I know) to get to know what Premium is (3 Months for 1€).Now after 3 Months my friend forgot to cancel this and now I'am being charged the full price. I'm ok with that, but since my friend won...

Newbie

Hi, As the title says, I paid for a friend (whose username I know) to get to know what Premium is (3 Months for 1€). Now after 3 Months my friend forgot to cancel this and now I'am being charged th...

Jacob

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes