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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Innowrun
  • Newbie
  • 256400 Views
  • 475 replies
  • 30 likes
  • Account
    Free
  • 256400 Views
  • 475 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12890 Views
  • 6 replies
  • 11 likes
  • Security
  • 12890 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528262 Views
  • 989 replies
  • 113 likes
  • Account
  • 528262 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127863 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127863 Views
  • 74 replies
  • 12 likes

Solved!! wont let me cancel my subscription

hi need some help i purchased the 30day free trial and want to cancel it .. i have tried 10 times to cancel but i getting told im using the incorrect password .. i log in and set it up thro my facebook and i even changed the password like it told me ...

  • Casual Listener
  • hi need some help i purchased the 30day free trial and want to cancel it .. i have tried 10 times to cancel but i getting told im using the incorrect password .. i log in and set it up thro my facebo...
  • brooks790811
  • Newbie
  • 1143 Views
  • 6 replies
  • 0 likes
  • 1143 Views
  • 6 replies
  • 0 likes

Superuser Contribution I cannot link to Facebook

I cannot link to Facebook as my old account was hacked so I had to get knew one. Now I am a premium user and although my Facebook say I am connected I never am. Also can never use scobble due to user name and password word not being right. Please hel...

  • Newbie
  • I cannot link to Facebook as my old account was hacked so I had to get knew one. Now I am a premium user and although my Facebook say I am connected I never am. Also can never use scobble due to user...
  • MonicaM_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account details won`t update

I have just moved to the US from Brazil and I tried many times to update my new account details and the changes are not being saved. What can I do? This is extremely frustrating!!!

  • Newbie
  • I have just moved to the US from Brazil and I tried many times to update my new account details and the changes are not being saved. What can I do?   This is extremely frustrating!!!
  • MonicaM_Bogota
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

resetting password

I forgot my password, so when i tried resetting it i keep getting an error message stating that i am unable to reset my password. I tried using different passwords in case it had something to do with history passwords. please help me

  • Newbie
  • I forgot my password, so when i tried resetting it i keep getting an error message stating that i am unable to reset my password. I tried using different passwords in case it had something to do with...
  • Robert_W
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Premium account hijiacked

Hi guys, I think my premium account has been hijiacked as in my 'recently played' list, there are songs that I don't even know and also sometimes I've got a message on my app, saying 'Spotify has been paused because your account is being used somewhe...

  • Casual Listener
  • Hi guys,  I think my premium account has been hijiacked as in my 'recently played' list, there are songs that I don't even know and also sometimes I've got a message on my app, saying 'Spotify ...
  • Robert_W
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Facebook Login via CarPlay

How do I login to CarPlay when my normal login is via Facebook? Do I have to change to a username/e-mail based login? Thank you

  • Newbie
  • How do I login to CarPlay when my normal login is via Facebook?  Do I have to change to a username/e-mail based login?   Thank you
  • itu_
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Olvide mi contraseña y mi usuario

Amigos ayuda he olvidado mi usuario premiun y contraseña como ver mi usuario en mi tarjeta de crédito asociada???

  • Newbie
  • Amigos ayuda he olvidado mi usuario premiun y contraseña como ver mi usuario en mi tarjeta de crédito asociada???
  • itu_
  • Community Legend
  • 991 Views
  • 1 replies
  • 1 likes
  • 991 Views
  • 1 replies
  • 1 likes

Canadian Student Discount

Is there a student rate for Canadian subscribers?

  • Newbie
  • Is there a student rate for Canadian subscribers?
  • Camilledleblanc
  • Newbie
  • 2971 Views
  • 2 replies
  • 0 likes
  • 2971 Views
  • 2 replies
  • 0 likes

Help with login details?!

Hi all, my friend has forgotten/lost both password and usernames-is there any way around this? When clicking on contact form it's directing us to log in-obviously we can't?Any ideas would be much appreciated!!Thank youDaisy

  • Newbie
  • Hi all, my friend has forgotten/lost both password and usernames-is there any way around this? When clicking on contact form it's directing us to log in-obviously we can't? Any ideas would be much...
  • itu_
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

HELP! Account may be compromied..

I recently went into my settings and it looks like someone full-fledged got into my account! My username, phone number, and login(for FACEBOOK) are all the same. But he has changed my Birth date, as well as my password! I can now only log in via Face...

  • Casual Listener
  • I recently went into my settings and it looks like someone full-fledged got into my account! My username, phone number, and login(for FACEBOOK) are all the same. But he has changed my Birth date, as ...
  • itu_
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 289 Views
  • 1 replies
  • 0 likes

Premium account but says free, password reset not working

HiI've had a premium account for a while, and recently upgraded the app on my phone and had to re-sign in. In doing so, it put me under the same username as free.When I go to reset my password to see if that will affect it, the links sent to my email...

  • Newbie
  • Hi I've had a premium account for a while, and recently upgraded the app on my phone and had to re-sign in. In doing so, it put me under the same username as free. When I go to reset my password ...
  • itu_
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
    Unlimited
  • 361 Views
  • 1 replies
  • 0 likes

Multiple accounts

When I log in, sometimes it logs me into different accounts. It says its a "free"account (when I know I have an active account I pay for) and I have completely different playlist so I know its not the same. I just got a new phone, re-downloaded the a...

  • Newbie
  • When I log in, sometimes it logs me into different accounts. It says its a "free"account (when I know I have an active account I pay for) and I have completely different playlist so I know its not th...
  • itu_
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Recently added filer

When I try and add the 'recently added' filter on my iPhone, it doesn't save the filter and reverts back to 'custom'.

  • Newbie
  • When I try and add the 'recently added' filter on my iPhone, it doesn't save the filter and reverts back to 'custom'.
  • 162 Views
  • 0 replies
  • 0 likes
  • Premium
  • 162 Views
  • 0 replies
  • 0 likes

Disconnected from Facebook and lost EVERYTHING - playlists, premium etc...

I only wanted to stop sharing songs on Facebook. I was going through Preferences on Spotify, and under the section titled 'Social' I selected the option to disconnect from Facebook. After I cliked that, I was automatically logged out. I attempted to ...

  • Visitor
  • I only wanted to stop sharing songs on Facebook. I was going through Preferences on Spotify, and under the section titled 'Social' I selected the option to disconnect from Facebook. ...
  • kwerst
  • Newbie
  • 2141 Views
  • 20 replies
  • 0 likes
  • 2141 Views
  • 20 replies
  • 0 likes

SPOTIFY ACCOUNT GEHR NICHT

Hallo, ich habe da ein Problem. Ich habe ein Spotify Konto mit Premium. Wenn ich mich anmelde habe ich zwar meine Playlists noch ABER kein Premium. Wo liegt das Problem? Ganz einfach. Mein Kumpel benutzt das gleiche Konto, er aber hat Spotify mit Pre...

  • Newbie
  • Hallo, ich habe da ein Problem. Ich habe ein Spotify Konto mit Premium. Wenn ich mich anmelde habe ich zwar meine Playlists noch ABER kein Premium. Wo liegt das Problem? Ganz einfach. Mein Kumpel ben...
  • 153 Views
  • 0 replies
  • 0 likes
  • Premium
  • 153 Views
  • 0 replies
  • 0 likes

cancelled subscription as payment is pending

I meant to cancel my premium subscription before May, but I forgot because of the weekend. My bank account shows the $9.99 as a pending payment. If I canceled it today, can the charge be stopped and I won't have premium for this month? Or will the ch...

  • Newbie
  • I meant to cancel my premium subscription before May, but I forgot because of the weekend. My bank account shows the $9.99 as a pending payment. If I canceled it today, can the charge be stopped and ...
  • sean12reagan
  • Newbie
  • 354 Views
  • 1 replies
  • 1 likes
  • 354 Views
  • 1 replies
  • 1 likes

Solved!! Plano familiar

My daughter's father passed away, he has the plan, we do not have access to the account to exclude it from the profile and add it to me and I have already done so. Delete it from the profile and add it to me and I already did it. What to do?

  • Regular
  • My daughter's father passed away, he has the plan, we do not have access to the account to exclude it from the profile and add it to me and I have already done so. Delete it from the profile and add ...
  • Bittencourt
  • Spotify Star
  • 530 Views
  • 8 replies
  • 0 likes
  • 530 Views
  • 8 replies
  • 0 likes

unable to update password

When I try to change my spotify password, the email comes through and I can go to the page where one is supposed to change their password, but when I enter a password which fulfils all the specified criteria, I am simply returned with the message "Un...

  • Newbie
  • When I try to change my spotify password, the email comes through and I can go to the page where one is supposed to change their password, but when I enter a password which fulfils all the specified ...
  • r3sk
  • Newbie
  • 443 Views
  • 2 replies
  • 1 likes
  • 443 Views
  • 2 replies
  • 1 likes

"Unable to update password" when trying to change password

When I try to change my spotify password, the email comes through and I can go to the page where one is supposed to change their password, but when I enter a password which fulfils all the specified criteria, I am simply returned with the message "Un...

  • Newbie
  • When I try to change my spotify password, the email comes through and I can go to the page where one is supposed to change their password, but when I enter a password which fulfils all the specified ...
  • ErickRGuetta
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Hi i forgot my log in email and password, what should i do?

Hi I forgot the log in email and password, what should i do?My email [Personal Information - Removed by Star][Personal Information - Removed by Star]

  • Casual Listener
  • Hi I forgot the log in email and password, what should i do? My email [Personal Information - Removed by Star] [Personal Information - Removed by Star]
  • Mikek6
  • Casual Listener
  • 1038 Views
  • 2 replies
  • 0 likes
  • Login
  • 1038 Views
  • 2 replies
  • 0 likes