Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75937 Views

28 replies

0 likes

  • 75937 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93323 Views

9 replies

2 likes

Account
Login
  • 93323 Views
  • 9 replies
  • 2 likes

Tilien yhdistäminen

Hei, voiko kahta tiliä yhdistää? Epähuomiossa perustettu kaksi tiliä, joissa molemmissa on soittolistoja. Haluaisin vain yhden tilin jossa näkyvillä molempien tilien soittolistat. Terveisin Tanja.linnoaho@luukku.com

Visitor

Hei, voiko kahta tiliä yhdistää? Epähuomiossa perustettu kaksi tiliä, joissa molemmissa on soittolistoja. Haluaisin vain yhden tilin jossa näkyvillä molempien tilien soittolistat. Terveisin Tanja.lin...

MattSuda

Spotify Star

2350 Views

3 replies

0 likes

Account
  • 2350 Views
  • 3 replies
  • 0 likes

Student discount uneligible, want money back

so i tried to get the student discount but realised i was ineligible after spotify had taken a pending payement from my account and just exited facebook broswer (what i was applying on). i wasn't logged into my account (used my card details to get pa...

Visitor

so i tried to get the student discount but realised i was ineligible after spotify had taken a pending payement from my account and just exited facebook broswer (what i was applying on). i wasn't log...

Maxim

Spotify Star

331 Views

1 replies

1 likes

  • 331 Views
  • 1 replies
  • 1 likes

I have a LG Smart Tv and I can't see my playlists.

Your help please. Login on my smarth LG 4K tv 2016 and nothing appears. Neither my music nor my playlist.Close and open session several times. Still does not work.Tengo un LG Smart 4K TV 2016 y no puedo ver mis cancionesy listas de reproducción.cerre...

Newbie

Your help please. Login on my smarth LG 4K tv 2016 and nothing appears. Neither my music nor my playlist. Close and open session several times. Still does not work. Tengo un LG Smart 4K TV 201...

iamandyhill

Community Legend

324 Views

1 replies

1 likes

  • 324 Views
  • 1 replies
  • 1 likes

Changing Date of Birth- Wrong one displayed

Hi everyone, I'm in a bit of a bother. My date of birth isn't the one that is currently displayed on my Spotify account (It says a date from 2002 and I was born in 1998). I've tried logging into my Facebook to change it which has my correct birth dat...

Visitor

Hi everyone,   I'm in a bit of a bother. My date of birth isn't the one that is currently displayed on my Spotify account (It says a date from 2002 and I was born in 1998). I've tried log...

user-removed

Not applicable

6975 Views

6 replies

0 likes

  • 6975 Views
  • 6 replies
  • 0 likes

Solved!! Family plan kicked me out

so today i enter my sptotify and i wasn't in family plan anyomore , and now i can't get back because they say the adress is wrong but is correct, i need some help here guys

Newbie

so today i enter my sptotify and i wasn't in family plan anyomore ,  and now i can't get back because they say the adress is wrong but is correct, i need some help here guys 😃

EthanS1

Community Legend

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Family plan kicked me out

Hi! I am on a family plan with my mom, one day I tried to listen to music and I couldnt So I checked my mail and there was one of spotify saying I had to verify my adress So I verifyed it and got an email that said that my adress couldnt be loged So ...

Newbie

Hi! I am on a family plan with my mom, one day I tried to listen to music and I couldnt So I checked my mail and there was one of spotify saying I had to verify my adress So I verifyed it and got an ...

EthanS1

Community Legend

813 Views

1 replies

0 likes

  • 813 Views
  • 1 replies
  • 0 likes

Spotify account seems to be blocked

Spotify made me pay twice in one month for my premium subscription, so naturally I made the bank reclaim one of those payments. However my account now seems to be blocked with no way to unblock it, every time I try and log in the app tells me I don't...

Newbie

Spotify made me pay twice in one month for my premium subscription, so naturally I made the bank reclaim one of those payments. However my account now seems to be blocked with no way to unblock it, e...

EthanS1

Community Legend

352 Views

1 replies

0 likes

Account
  • 352 Views
  • 1 replies
  • 0 likes

Spotify y Facebook

Tengo una cuenta premium de spotify que me hice con el correo y hace poco me hice facebook. Me gustaria sincronizar la cuenta de facebook con la de spotify para añadir a mis amigos pero no me deja. He intentado ya varios dias seguidos y me es imposib...

Casual Listener

Tengo una cuenta premium de spotify que me hice con el correo y hace poco me hice facebook. Me gustaria sincronizar la cuenta de facebook con la de spotify para añadir a mis amigos pero no me deja. H...

MattSuda

Spotify Star

266 Views

1 replies

0 likes

Account
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown Device-bug still not fixed

Occasionally when listening to music, the music stops or changes to something completely different. When I then check the Spotify-Client, I notice that the music is playing on a different device (I've had IPhones, Samsung Galaxy S3, S5, S6s!). When t...

Visitor

Occasionally when listening to music, the music stops or changes to something completely different. When I then check the Spotify-Client, I notice that the music is playing on a different device...

user-removed

Not applicable

336 Views

2 replies

0 likes

Account
Security
  • 336 Views
  • 2 replies
  • 0 likes

Spotify in China?

I believe i will be going to China to travel and i wonder if i can use spotify in China or i can only listen music that i downloaded.

Newbie

I believe i will be going to China to travel and i wonder if i can use spotify in China or i can only listen music that i downloaded.

iamandyhill

Community Legend

1179 Views

1 replies

0 likes

  • 1179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up password for a device.

I was thinking of deleting facebook but my spotify account is linked with FB. And I obviously want to keep it. So I read up a bit in this forum and found out I could set up a password for a device.Ok so, that's what I wanted to do but when I receive ...

Casual Listener

I was thinking of deleting facebook but my spotify account is linked with FB. And I obviously want to keep it.  So I read up a bit in this forum and found out I could set up a password for a de...

Icefraction

Casual Listener

463 Views

2 replies

0 likes

Account
  • 463 Views
  • 2 replies
  • 0 likes

Premium kicked me out IOS

Today logging on I found that I was no longer logged in. I have paid premium for 2+ years now. When I log back in, it says I only have a free account. My wife is still logged in on her phone with premium(same account) I can no longer access any playl...

Newbie

Today logging on I found that I was no longer logged in. I have paid premium for 2+ years now. When I log back in, it says I only have a free account. My wife is still logged in on her phone with pre...

Bittencourt

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

EP under the wrong artist

I wasn't sure how to report this and haven't had luck getting in touch with Spotify, but I noticed that an EP by a band called Kardia is listed under a different Kardia's Spotify page. This is the current Kardia band page https://open.spotify.com/art...

Newbie

I wasn't sure how to report this and haven't had luck getting in touch with Spotify, but I noticed that an EP by a band called Kardia is listed under a different Kardia's Spotify page.    ...

EthanS1

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com plano familiar

Já tenho o plano familiar a um tempo em que minha mãe e minha mãe é tão presente que hoje em dia é quando e quando coloco como informações que não são possíveis de uma ajuda para solucionar.

Newbie

Já tenho o plano familiar a um tempo em que minha mãe e minha mãe é tão presente que hoje em dia é quando e quando coloco como informações que não são possíveis de uma ajuda para solucionar.

FabianS_Bogota

Roadie

337 Views

1 replies

0 likes

Account
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution willicarneiro

I can not play music on spotify web. I also can not use the spotify api for queries and add songs and create playlist. The web spotify says that it has an error and can not reproduce anything. Already when I try to use the api of spotify says that my...

Casual Listener

I can not play music on spotify web. I also can not use the spotify api for queries and add songs and create playlist. The web spotify says that it has an error and can not reproduce anything. Alread...

FabianS_Bogota

Roadie

326 Views

1 replies

0 likes

Other
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei minha conta, mas continua suspensa

Prezados,Minha conta é premium, e estava suspensa por falta de pagamento. Realizei o pagamento, veio normalmente incluso na minha fatura do cartão, porém continuo sem acesso a minha conta, como se eu não tivesse realizado o pagamento. Solicito a regu...

Newbie

Prezados, Minha conta é premium, e estava suspensa por falta de pagamento. Realizei o pagamento, veio normalmente incluso na minha fatura do cartão, porém continuo sem acesso a minha conta, como se ...

FabianS_Bogota

Roadie

357 Views

1 replies

0 likes

Premium
  • 357 Views
  • 1 replies
  • 0 likes

Facebook

Hi, I have two Spotify accounts. This one which is Spotify premium and another one that's free which is connected to my Facebook. Is there any way of connecting my Facebook to my Spotify premium account and deleting the free account which is already ...

Casual Listener

Hi, I have two Spotify accounts. This one which is Spotify premium and another one that's free which is connected to my Facebook. Is there any way of connecting my Facebook to my Spotify premium acco...

Tom

Community Legend

613 Views

6 replies

0 likes

Account
  • 613 Views
  • 6 replies
  • 0 likes

Superuser Contribution Impossible de modifier le pays dans les paramètres

j'habite en Guadeloupe (Dom-Tom francaise) et je suis inscrit sur Spotify France , je me suis rendu 1 semaine au canadaet a mon retour je ne pouvais plus me connecté a Spotify car je suis resté "plus de 14 jours a l'étranger"et quand j'essaye de Modi...

Newbie

j'habite en Guadeloupe (Dom-Tom francaise) et je suis inscrit sur Spotify France , je me suis rendu 1 semaine au canada et a mon retour je ne pouvais plus me connecté a Spotify car je suis resté "pl...

FabianS_Bogota

Roadie

5176 Views

1 replies

2 likes

  • 5176 Views
  • 1 replies
  • 2 likes

Charged twice while getting premium membership

I tried to get premium membership yet I got charged twice and still I am asked to get the verification

Casual Listener

I tried to get premium membership yet I got charged twice and still I am asked to get the verification

Tom

Community Legend

642 Views

3 replies

0 likes

  • 642 Views
  • 3 replies
  • 0 likes

Invitation code sent under premium family but can't redeem

I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't have an account so when we try to create one and ent...

Newbie

I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't h...

redchamp

Newbie

450 Views

2 replies

0 likes

Premium
  • 450 Views
  • 2 replies
  • 0 likes