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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80433 Views

9 replies

2 likes

Account
Login
  • 80433 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653905 Views

13 replies

4 likes

Account
  • 653905 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734386 Views

18 replies

29 likes

  • 734386 Views
  • 18 replies
  • 29 likes

I always get charged twice in 1 month. May i know why?

I keep getting charged on the 3rd of the month and on the 27th. May i know why? i only use one and thats on the 3rd. Is there a way on how i can stop this from happening? it's costing me so much money.

Newbie

I keep getting charged on the 3rd of the month and on the 27th. May i know why? i only use one and thats on the 3rd. Is there a way on how i can stop this from happening? it's costing me so much...

Bittencourt

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Lossless / FLAC question

Hi,I've never been a spotify paid user, nor have I used spotify - but I recently read that spotify is starting a new tier of service with lossless streaming. Is there any truth to this? If so, do you have a planned release date? Also, I find this to ...

Music Fan

Hi, I've never been a spotify paid user, nor have I used spotify - but I recently read that spotify is starting a new tier of service with lossless streaming.  Is there any truth to this? ...

TStarkMark46

Music Fan

1070 Views

4 replies

0 likes

  • 1070 Views
  • 4 replies
  • 0 likes

Can't log in to my old account

I've last receipt from my accounts Premium-payment but I can't get in to my account. Now I have a free new account connected with Facebook but my old one was "just an Spotify account".I forgot the password but somehow I don't get any reset link to my...

Newbie

I've last receipt from my accounts Premium-payment but I can't get in to my account. Now I have a free new account connected with Facebook but my old one was "just an Spotify account". I forgot ...

LordRollin

Community Legend

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

can't change my country setting

i am currently in south korea (staying here for a year so i really wanna use my spotify) but i've been here for over 14 days so i need to change my country setting.simple task, not possible. when i'm on my account trying to change it from germany to ...

Newbie

i am currently in south korea (staying here for a year so i really wanna use my spotify) but i've been here for over 14 days so i need to change my country setting.simple task, not possible. when i'm...

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Overchared

I am signed up to spotify premium with my student discount, however, last month i was charged the full 9.99£. ???? I have checked my account online and it says i will be charged 4.99£ next month (9/03) just wondering why i was overcharged last month ...

Newbie

I am signed up to spotify premium with my student discount, however, last month i was charged the full 9.99£. ???? I have checked my account online and it says i will be charged 4.99£ next month (9/0...

MattSuda

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Spotify facebook sync

I have some problems on facebook syncing my bands album. When I add the link on facebook, it only shows a link to spotify, not the seperate songs to stream. This is the link: https://open.spotify.com/album/5FHAWt9OAhk6IBdgwFZF6z or embed: It is oploa...

Casual Listener

I have some problems on facebook syncing my bands album. When I add the link on facebook, it only shows a link to spotify, not the seperate songs to stream. This is the link:    https://o...

MattSuda

Spotify Star

207 Views

1 replies

0 likes

Premium
  • 207 Views
  • 1 replies
  • 0 likes

Spotify premium family

HiMy dad invited me to spotify premium family. I agreed but now when I play music Ive advertising and cant found My playlist. we are playing for premium and wont advertising and will ofcourse listen to My playlist.Please helpChristofer

Newbie

Hi My dad invited me to spotify premium family. I agreed but now when I play music Ive advertising and cant found My playlist. we are playing for premium and wont advertising and will ofcourse lis...

Jacob

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Impossible to Unlink account from Facebook

I want to delete my facebook account and I've been trying to unlink my spotify account from facebook. I've searched the help pages, where they literally tell you to contact them to do so. Here's the link and here's the snapshot of the page: But when ...

Newbie

I want to delete my facebook account and I've been trying to unlink my spotify account from facebook. I've searched the help pages, where they literally tell you to contact them to do so. Here's the ...

Maxim

Spotify Star

321 Views

1 replies

0 likes

Account
Login
  • 321 Views
  • 1 replies
  • 0 likes

changing premium from facebook acount to email, how to carry over playlists?

hey guys! i sent spotify an email but they only replied with an electronicly generated answer. so i really hope you can help me here! i cancelled my spotify premium acount because it was connected to my facebook acount. i would like to change this an...

Regular

hey guys! i sent spotify an email but they only replied with an electronicly generated answer. so i really hope you can help me here! i cancelled my spotify premium acount because it was connected to...

RosalieHo

Regular

471 Views

7 replies

0 likes

  • 471 Views
  • 7 replies
  • 0 likes

Work email???

I have recieved an email to my WORK email account from you without signing up. When I click the link to view my account it takes me to my home account with my HOME email address. Please could someone tell me how this has happened as I have never give...

Casual Listener

I have recieved an email to my WORK email account from you without signing up. When I click the link to view my account it takes me to my home account with my HOME email address. Please could someone...

Clmc-x

Casual Listener

433 Views

2 replies

0 likes

Account
  • 433 Views
  • 2 replies
  • 0 likes

Premium for Family

I agreed to join Premium for Family together with a few others but when I entered the code for access, I was told the code is not able to be redeemed. How I can get it to work?

Newbie

I agreed to join Premium for Family together with a few others but when I entered the code for access, I was told the code is not able to be redeemed. How I can get it to work?

Jacob

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Need Help by editing family account

Dear allThere might be a Bug in the administration tool of your Spotify.I have a family member #*sophie*. This account name generates an error and a general error message appears."Pst! Diese Seite schläft..." The web browser shows this URL: "https://...

Music Fan

Dear all There might be a Bug in the administration tool of your Spotify. I have a family member #*sophie*.   This account name generates an error and a general error message appears. "Pst!...

MatzeMarx

Music Fan

390 Views

2 replies

0 likes

Account
Other
Premium
  • 390 Views
  • 2 replies
  • 0 likes

Change payment method and country

Hi,I have started freak out of this. I travel recent time but I am on my way back home. And I need change the country on my Premium account. I do it regard to description but everytime it just redirect me to Family Spotify account and nothing has cha...

Casual Listener

Hi, I have started freak out of this. I travel recent time but I am on my way back home. And I need change the country on my Premium account. I do it regard to description but everytime it just redi...

Maxim

Spotify Star

284 Views

3 replies

0 likes

  • 284 Views
  • 3 replies
  • 0 likes

Superuser Contribution No detecta mi pago

He realizado el pago por medio de oxxo, me llego un correo diciendo que había realizado el pago correctamente. En la pagina de spotify y la app me sale que mi cuenta premium esta en pausa por problemas con mi pago, pero en la página al irme a la opci...

Newbie

He realizado el pago por medio de oxxo, me llego un correo diciendo que había realizado el pago correctamente. En la pagina de spotify y la app me sale que mi cuenta premium esta en pausa por problem...

Alejandro_C

Spotify Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Gift cards

We bought a Spotify gift card but the code does not work. There doesn't seem to be anyway of getting in touch with anyone to get help. Can someone please help me?

Casual Listener

We bought a Spotify gift card but the code does not work. There doesn't seem to be anyway of getting in touch with anyone to get help.  Can someone please help me?

Maxim

Spotify Star

382 Views

4 replies

0 likes

  • 382 Views
  • 4 replies
  • 0 likes

spotify premium has disappeared.

I'm on the $65 plan with spark of unlimited texts, unlimited calls, 4 gigs of data, and spotify premium. My Spotify premium has vanished. I don't know how to get it back. Could I please get some help, thanks.

Newbie

I'm on the $65 plan with spark of unlimited texts, unlimited calls, 4 gigs of data, and spotify premium. My Spotify premium has vanished. I don't know how to get it back. Could I please get some help...

user-removed

Not applicable

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Valor de R$10,00 reais cobrado!

Tenho uma conta free vinculada com o Facebook faz um tempo, mas não usava. Hoje, entrei nela e comecei o período de 30 dias Premium, e em seguida ja cadastrei o cartão. Foi cobrado uma taxa de R$10,00 no cartão de crédito e a conta continua como free...

Newbie

Tenho uma conta free vinculada com o Facebook faz um tempo, mas não usava. Hoje, entrei nela e comecei o período de 30 dias Premium, e em seguida ja cadastrei o cartão. Foi cobrado uma taxa de R$10,0...

Bittencourt

Spotify Star

15920 Views

27 replies

1 likes

  • 15920 Views
  • 27 replies
  • 1 likes

Subscription was cancelled for no reason

My subscription was cancelled for no reason all of a sudden. Prior to that incident, my premium account was upgraded to premium family without my consent nor without my knowledege. When i checked who was on the family members list, one stood out but ...

Newbie

My subscription was cancelled for no reason all of a sudden. Prior to that incident, my premium account was upgraded to premium family without my consent nor without my knowledege. When i checked who...

MattSuda

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Cancelling Premium

I have multiple accounts with Spotify but only one is a Premium Account. I've been logged out of this one and I can't remember the username/email or password connected to it. Does anyone know the best way to cancel Premuim on this account? Would it b...

Newbie

I have multiple accounts with Spotify but only one is a Premium Account. I've been logged out of this one and I can't remember the username/email or password connected to it. Does anyone know the bes...

LordRollin

Community Legend

258 Views

1 replies

0 likes

Premium
  • 258 Views
  • 1 replies
  • 0 likes