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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9261 Views
  • 3 replies
  • 9 likes
  • Security
  • 9261 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483859 Views
  • 979 replies
  • 111 likes
  • Account
  • 483859 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211409 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211409 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121141 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121141 Views
  • 72 replies
  • 12 likes

Charged twice while getting premium membership

I tried to get premium membership yet I got charged twice and still I am asked to get the verification

  • Casual Listener
  • I tried to get premium membership yet I got charged twice and still I am asked to get the verification
  • Tom
  • Community Legend
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Solved!! can't log in on desktop anymore (but spotify does work in webbrowser and on android phone) ??

Without changes on my desktop i suddenly can't log in anymore. My account is still valid and i can stil use Spotify (premium) in the webbrowser'mode' and on my Samsung phone. Changing password doesn't help. What will help??Thank you for any reply.Jas...

  • Casual Listener
  • Without changes on my desktop i suddenly can't log in anymore. My account is still valid and i can stil use Spotify (premium) in the webbrowser'mode' and on my Samsung phone. Changing password d...
  • Tom
  • Community Legend
  • 40053 Views
  • 7 replies
  • 0 likes
  • Login
  • 40053 Views
  • 7 replies
  • 0 likes

Invitation code sent under premium family but can't redeem

I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't have an account so when we try to create one and ent...

  • Newbie
  • I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't h...
  • redchamp
  • Newbie
  • 334 Views
  • 2 replies
  • 0 likes
  • Premium
  • 334 Views
  • 2 replies
  • 0 likes

Cant change my password

Hi, i tried to change my password because i forgot it, but the email i used has been deleted so i cant see the mail. Can i change my email without confirming my password? (because i forgot it). Thanks in advance!

  • Newbie
  • Hi, i tried to change my password because i forgot it, but the email i used has been deleted so i cant see the mail. Can i change my email without confirming my password? (because i forgot it). Thank...
  • Robert_W
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Not getting Premium

Account says Premium. Charged Premium fee. Can't play on multiple devices at same time. Logged out and then back in. Did not solve issue.

  • Casual Listener
  • Account says Premium. Charged Premium fee. Can't play on multiple devices at same time. Logged out and then back in. Did not solve issue.
  • Maxim
  • Spotify Star
  • 299 Views
  • 5 replies
  • 0 likes
  • 299 Views
  • 5 replies
  • 0 likes

Being charged for premium but I only have free version

I have been being charged for pemium for several months now and have not noticed. Last year I started a free trial but did not continue. My account says I have the free version and my app has ads. My card has been being charged this whole time. How d...

  • Newbie
  • I have been being charged for pemium for several months now and have not noticed. Last year I started a free trial but did not continue. My account says I have the free version and my app has ads. My...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Not recieving free premium for 1 month

I recently signed up for Spotify for the first time with my email and was notified that I would get one month of premium and then would be paying 9.99/month. At that point, I realized I had signed up with my personal email instead of my student email...

  • Newbie
  • I recently signed up for Spotify for the first time with my email and was notified that I would get one month of premium and then would be paying 9.99/month. At that point, I realized I had signed up...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Ingresé el codigo de mi tarjeta de Spotify y no tengo premium

Hola! Compre una tarjeta de spotify para obtener premium, ingreso con mi cuenta de fb (como normalmente) y dice q aun no tengo "premium" que hago para solucionar esto? Por fa necesito su ayuda! *Suah*

  • Newbie
  • Hola! Compre una tarjeta de spotify para obtener premium, ingreso con mi cuenta de fb (como normalmente) y dice q aun no tengo "premium" que hago para solucionar esto? Por fa necesito su ayuda! 😞 ...
  • Kuburo360
  • Newbie
  • 1177 Views
  • 3 replies
  • 0 likes
  • 1177 Views
  • 3 replies
  • 0 likes

Resetting password?

"I've tried resetting my password a number of times, it keeps saying my the form has expired? I have after advise copied the link into another browser before opening it and still didn't work? Please advise?"

  • Newbie
  • "I've tried resetting my password a number of times, it keeps saying my the form has expired? I have after advise copied the link into another browser before opening it and still didn't work? Please ...
  • Tom
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Lost details for premimum account

I seem to have 2 spotify accounts. 1 is premimum but dont know access details and want to move a couple of devices on to premimum and cancel other account. I know I have premimum account as monthly payment is coming out of bank account.

  • Newbie
  • I seem to have 2 spotify accounts. 1 is premimum but dont know access details and want to move a couple of devices on to premimum and cancel other account. I know I have premimum account as monthly p...
  • MattSuda
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Ben altijd aangemeld via Facebook, maar moet nu direct kunnen inloggen.

Ben normaal gesproken aangemeld via Facebook. In mijn nieuwe auto zit een Spotify app waarbij je niet kan inloggen via Facebook, maar alleen direct. Gebruikersnaam en wachtwoord van Facebook worden dan dus niet herkent. Hoe moet ik nu inloggen?

  • Casual Listener
  • Ben normaal gesproken aangemeld via Facebook. In mijn nieuwe auto zit een Spotify app waarbij je niet kan inloggen via Facebook, maar alleen direct. Gebruikersnaam en wachtwoord van Facebook worden d...
  • Lex56
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

From account information to music

Hi, My link to my account suddenly doesn't work, it say: Sorry can't find that... I can log in and comes to à page with information about my account, but how do I go from there to the normal Spotify page where I can search and listen to music?

  • Newbie
  • Hi, My link to my account suddenly doesn't work, it say: Sorry can't find that... I can log in and comes to à page with information about my account, but how do I go from there to the normal Spotify ...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Need to change account to my name

My card is being charged but my daughter has control i want control since im paying for it

  • Newbie
  • My card is being charged but my daughter has control i want control since im paying for it
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Log in

I logged out of my Spotify account and now it's only letting me login on a different Facebook account, not my regular one. How can I get it to switch accounts?

  • Casual Listener
  • I logged out of my Spotify account and now it's only letting me login on a different Facebook account, not my regular one. How can I get it to switch accounts?
  • MattSuda
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • Login
  • 313 Views
  • 3 replies
  • 0 likes

Anmelden in der App nicht möglich

Ich habe meine Mama bei meinem Spotify Family Account hinzugefügt. Die Anmeldung hat auch funktioniert. Jetzt wollten wir die Apple herunterladen damit sie am Handy auch Musik hören kann. Wenn wir nun auf Anmelden gehen und uns einloggen wollen kommt...

  • Casual Listener
  • Ich habe meine Mama bei meinem Spotify Family Account hinzugefügt. Die Anmeldung hat auch funktioniert. Jetzt wollten wir die Apple herunterladen damit sie am Handy auch Musik hören kann. Wenn wir nu...
  • schnombs
  • Newbie
  • 10179 Views
  • 3 replies
  • 0 likes
  • Account
  • 10179 Views
  • 3 replies
  • 0 likes

Someone else is using my account.

An unknown device is using my account, I've tried the "sign out everywhere" solution and they're still logged in. Are there any other ways I can rectify this issue?

  • Regular
  • An unknown device is using my account, I've tried the "sign out everywhere" solution and they're still logged in. Are there any other ways I can rectify this issue?
  • kejt_
  • Community Legend
  • 525 Views
  • 10 replies
  • 0 likes
  • 525 Views
  • 10 replies
  • 0 likes

Problema Spotify Estudiantes help

holaquise hacerme premium estudiante entonces ingrese mi numero de tarjeta y todo lo que pide y despues me mando a otra pagina donde tenia que poner mi universidad y datos no parecia mi universidad meti otra acepte despues tenia que verificar con doc...

  • Newbie
  • hola quise hacerme premium estudiante entonces ingrese mi numero de tarjeta y todo lo que pide y despues me mando a otra pagina donde tenia que poner mi universidad y datos no parecia mi universidad...
  • MattSuda
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Premium
  • 340 Views
  • 1 replies
  • 0 likes

Can't login to Spotify

I'm trying to log in to Spotify on iPhone 7. Error message reads "Log in Failed. You've already created an account with this email address". No one else has my log in information. And the only other device I've had this Spotify account active on, is ...

  • Newbie
  • I'm trying to log in to Spotify on iPhone 7. Error message reads "Log in Failed. You've already created an account with this email address". No one else has my log in information. And the only other ...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

canceling the free spotify premium for 7 days

by accident i clicked of the spotify free trial for 7 days i want to cancel it but there is no button that comes up enabling me to cancel the subscription someone help, greatly apperciated

  • Casual Listener
  • by accident i clicked of the spotify free trial for 7 days i want to cancel it but there is no button that comes up enabling me to cancel the subscription someone help, greatly apperciated 🙂
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 163 Views
  • 1 replies
  • 0 likes