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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80432 Views

28 replies

0 likes

  • 80432 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101093 Views

9 replies

2 likes

Account
Login
  • 101093 Views
  • 9 replies
  • 2 likes

Solved!! Do I lose playlists when moving countries?

According to https://support.spotify.com/br/account_payment_help/account_basics/how-can-i-change-my-country-setting/ its easy to change countries.I do understand that some songs might not be available in the new country, but other than those, will my...

Newbie

According to https://support.spotify.com/br/account_payment_help/account_basics/how-can-i-change-my-country-setting/ its easy to change countries. I do understand that some songs might not be a...

Tom

Community Legend

1705 Views

1 replies

0 likes

Account
Premium
  • 1705 Views
  • 1 replies
  • 0 likes

Unlink facebook/Desvincular do facebook

There is no unlink option in facebook spotify in preferences -> Social Networks. What to do? Não aparece a opção de desvincular meu spotify do facebook nas preferências -> Redes Sociais. O que fazer?

Casual Listener

There is no unlink option in facebook spotify in preferences -> Social Networks. What to do?    Não aparece a opção de desvincular meu spotify do facebook nas preferências -> Redes ...

JohnBeker

Newbie

973 Views

5 replies

0 likes

Account
Login
  • 973 Views
  • 5 replies
  • 0 likes

Solved!! Cant log in to spotify

Hey can anyone help I'm trying to log into my account but it keeps saying I haven't got a Facebook account even though I'm logging in with my pass word and email any help would be great thank you

Regular

Hey can anyone help I'm trying to log into my account but it keeps saying I haven't got a Facebook account even though I'm logging in with my pass word and email any help would be great thank you

Tom

Community Legend

1107 Views

10 replies

0 likes

  • 1107 Views
  • 10 replies
  • 0 likes

bradleychris2009@gmail.com

I'm on premium account says I'm not

Newbie

I'm on premium account says I'm not

Sebasty

Community Legend

960 Views

2 replies

0 likes

  • 960 Views
  • 2 replies
  • 0 likes

por error cambie mi cuenta premiun familiar a una cuenta basica

Hola tengo un problema queria comprar un cuenta para un amigo y la hice desde mi cuenta y resulta que actualice la mia y me baja de categoria que puedo hacer al respecto ?

Newbie

Hola tengo un problema    queria comprar un cuenta para un amigo y la hice desde mi cuenta y resulta que actualice la mia y me baja de categoria que puedo hacer al respecto ?

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Solved!! Premium not working

My Spotify premium has now defaulted back to free after a payment issue. I've updated my payment details via apple and have confirmation by email and bank account that the payment has gone through but my account has now defaulted to free. I've logged...

Casual Listener

My Spotify premium has now defaulted back to free after a payment issue. I've updated my payment details via apple and have confirmation by email and bank account that the payment has gone through bu...

Tom

Community Legend

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
  • 0 likes

student discount

I go to a college in dublin ireland called colaiste ide college of further education. This college is not listed in the college options. I would like to prove i attend college to avail of this offer

Casual Listener

I go to a college in dublin ireland called colaiste ide college of further education. This college is not listed in the college options. I would like to prove i attend college to avail of this offer

Robert_W

Community Legend

414 Views

4 replies

0 likes

Premium
  • 414 Views
  • 4 replies
  • 0 likes

Cannot log in at all

I'm really frustrated that i can't log into my account through email or facbook on my Mac or through my phone! i have tried every trouble shooter I can find but none of them work and it's really annoying that I can't log in

Newbie

I'm really frustrated that i can't log into my account through email or facbook on my Mac or through my phone! i have tried every trouble shooter I can find but none of them work and it's really anno...

Sebasty

Community Legend

315 Views

2 replies

0 likes

Account
  • 315 Views
  • 2 replies
  • 0 likes

I can't reset my password

My Spotify logged me out on its own and I can't remember my password, when I try to reset my password it tells me that "your form has expired" help!!

Newbie

My Spotify logged me out on its own and I can't remember my password, when I try to reset my password it tells me that "your form has expired" help!!

Tom

Community Legend

339 Views

3 replies

0 likes

  • 339 Views
  • 3 replies
  • 0 likes

Random $30 charge

Hi! I got charged for my normal $9.99 premium payment this month and along with it a random $30 Point of Sale charge? I haven't bought anything, upgraded anything, or even changed how/where I listen. I didn't even know you could make a $30 purchase!a...

Newbie

Hi! I got charged for my normal $9.99 premium payment this month and along with it a random $30 Point of Sale charge? I haven't bought anything, upgraded anything, or even changed how/where I listen....

Robert_W

Community Legend

5588 Views

3 replies

1 likes

Account
Premium
Subscription
  • 5588 Views
  • 3 replies
  • 1 likes

Account disabled

My account hot disabeld somebody tips

Newbie

My account hot disabeld somebody tips

Sebasty

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked!

My account has been hacked four times in a row now! Each time customer support has removed the hackers access and I have changed all my details and password but it still keeps happening. I recently closed my old account and started a new one and it g...

Newbie

My account has been hacked four times in a row now! Each time customer support has removed the hackers access and I have changed all my details and password but it still keeps happening. I recently c...

Tom

Community Legend

574 Views

3 replies

0 likes

  • 574 Views
  • 3 replies
  • 0 likes

New Facebook email

I've changed my email address for Facebook but Spotify still has the old email address. The only way I can change it is through Facebook... but I've already done that...

Newbie

I've changed my email address for Facebook but Spotify still has the old email address. The only way I can change it is through Facebook... but I've already done that...

Tom

Community Legend

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

I can't login to my account. It automatically logs in to my sister's account.

Hi Everyone,I currently have the free version of Spotify installed on my computer. I login with my Facebook account. Recently, my sister used my computer to login to her own Spotify account, and, now, Spotify automatically logs me in to her account n...

Newbie

Hi Everyone, I currently have the free version of Spotify installed on my computer. I login with my Facebook account. Recently, my sister used my computer to login to her own Spotify account, and, n...

Tom

Community Legend

220 Views

1 replies

0 likes

Login
  • 220 Views
  • 1 replies
  • 0 likes

Cuenta premiun

Me registre para cuenta premiun universitario y espero respuesta si me aceptaron. Lo cual ya tengo el cobro en mi tarjeta y no tengo el servicio premium

Newbie

Me registre para cuenta premiun universitario y espero respuesta si me aceptaron. Lo cual ya tengo el cobro en mi tarjeta y no tengo el servicio premium

pipex56527

Newbie

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Blocking feature

Hey all,I am having issues with wanting to block some followers. The music I listen to and my playlists are personal to me, and I would like the ability to keep my account private. Is there a way to block followers from viewing your account, instead ...

Visitor

Hey all, I am having issues with wanting to block some followers. The music I listen to and my playlists are personal to me, and I would like the ability to keep my account private. Is there a way t...

ItsJamesJ

Community Legend

1167 Views

3 replies

0 likes

  • 1167 Views
  • 3 replies
  • 0 likes

Cant remember email what i used creating spotify

i cant remember my email what i used to create spotify account and i got premium and cant use the account so what the **bleep** should i do because the spotify support wont even help me

Casual Listener

i cant remember my email what i used to create spotify account and i got premium and cant use the account so what the **bleep** should i do because the spotify support wont even help me

kejt_

Community Legend

459 Views

3 replies

0 likes

  • 459 Views
  • 3 replies
  • 0 likes

Account Potentially Compromised

I have a bizarre charge on my credit card that was made online from a different continent, with a credit card that has only been used maybe twice in the past year for anything other than my pre-authorized Spotify subscription. Can someone check to se...

Newbie

I have a bizarre charge on my credit card that was made online from a different continent, with a credit card that has only been used maybe twice in the past year for anything other than my pre-autho...

Tom

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Logout from Premium Family ?

Hello, I need you help! I am a member of Premium Family?! how can I logout ?

Casual Listener

Hello,  I need you help! I am a member of Premium Family?! how can I logout ?

Maxim

Spotify Star

2662 Views

3 replies

0 likes

  • 2662 Views
  • 3 replies
  • 0 likes

Hola, necesito ayuda!

Tengo un problema con mi cuenta de spotify family ya que me saco de mi cuenta hace días, he querido entrar con mis datos de domicilio y no los detecta siendo estos los correctos, por favor, serían tan amables de ayudarme? Gracias.

Newbie

Tengo un problema con mi cuenta de spotify family ya que me saco de mi cuenta hace días, he querido entrar con mis datos de domicilio y no los detecta siendo estos los correctos, por favor, serían ta...

LocutoraNaty

Newbie

433 Views

2 replies

0 likes

  • 433 Views
  • 2 replies
  • 0 likes