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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157753 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157753 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10676 Views
  • 3 replies
  • 10 likes
  • Security
  • 10676 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508022 Views
  • 985 replies
  • 112 likes
  • Account
  • 508022 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124635 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124635 Views
  • 74 replies
  • 12 likes

Spotify y Facebook

Tengo una cuenta premium de spotify que me hice con el correo y hace poco me hice facebook. Me gustaria sincronizar la cuenta de facebook con la de spotify para añadir a mis amigos pero no me deja. He intentado ya varios dias seguidos y me es imposib...

  • Casual Listener
  • Tengo una cuenta premium de spotify que me hice con el correo y hace poco me hice facebook. Me gustaria sincronizar la cuenta de facebook con la de spotify para añadir a mis amigos pero no me deja. H...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown Device-bug still not fixed

Occasionally when listening to music, the music stops or changes to something completely different. When I then check the Spotify-Client, I notice that the music is playing on a different device (I've had IPhones, Samsung Galaxy S3, S5, S6s!). When t...

  • Visitor
  • Occasionally when listening to music, the music stops or changes to something completely different. When I then check the Spotify-Client, I notice that the music is playing on a different device...
  • user-removed
  • Not applicable
  • 266 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 266 Views
  • 2 replies
  • 0 likes

Spotify in China?

I believe i will be going to China to travel and i wonder if i can use spotify in China or i can only listen music that i downloaded.

  • Newbie
  • I believe i will be going to China to travel and i wonder if i can use spotify in China or i can only listen music that i downloaded.
  • iamandyhill
  • Community Legend
  • 1104 Views
  • 1 replies
  • 0 likes
  • 1104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up password for a device.

I was thinking of deleting facebook but my spotify account is linked with FB. And I obviously want to keep it. So I read up a bit in this forum and found out I could set up a password for a device.Ok so, that's what I wanted to do but when I receive ...

  • Casual Listener
  • I was thinking of deleting facebook but my spotify account is linked with FB. And I obviously want to keep it.  So I read up a bit in this forum and found out I could set up a password for a de...
  • Icefraction
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • Account
  • 381 Views
  • 2 replies
  • 0 likes

Premium kicked me out IOS

Today logging on I found that I was no longer logged in. I have paid premium for 2+ years now. When I log back in, it says I only have a free account. My wife is still logged in on her phone with premium(same account) I can no longer access any playl...

  • Newbie
  • Today logging on I found that I was no longer logged in. I have paid premium for 2+ years now. When I log back in, it says I only have a free account. My wife is still logged in on her phone with pre...
  • Bittencourt
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

EP under the wrong artist

I wasn't sure how to report this and haven't had luck getting in touch with Spotify, but I noticed that an EP by a band called Kardia is listed under a different Kardia's Spotify page. This is the current Kardia band page https://open.spotify.com/art...

  • Newbie
  • I wasn't sure how to report this and haven't had luck getting in touch with Spotify, but I noticed that an EP by a band called Kardia is listed under a different Kardia's Spotify page.    ...
  • EthanS1
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com plano familiar

Já tenho o plano familiar a um tempo em que minha mãe e minha mãe é tão presente que hoje em dia é quando e quando coloco como informações que não são possíveis de uma ajuda para solucionar.

  • Newbie
  • Já tenho o plano familiar a um tempo em que minha mãe e minha mãe é tão presente que hoje em dia é quando e quando coloco como informações que não são possíveis de uma ajuda para solucionar.
  • FabianS_Bogota
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution willicarneiro

I can not play music on spotify web. I also can not use the spotify api for queries and add songs and create playlist. The web spotify says that it has an error and can not reproduce anything. Already when I try to use the api of spotify says that my...

  • Casual Listener
  • I can not play music on spotify web. I also can not use the spotify api for queries and add songs and create playlist. The web spotify says that it has an error and can not reproduce anything. Alread...
  • FabianS_Bogota
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • Other
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei minha conta, mas continua suspensa

Prezados,Minha conta é premium, e estava suspensa por falta de pagamento. Realizei o pagamento, veio normalmente incluso na minha fatura do cartão, porém continuo sem acesso a minha conta, como se eu não tivesse realizado o pagamento. Solicito a regu...

  • Newbie
  • Prezados, Minha conta é premium, e estava suspensa por falta de pagamento. Realizei o pagamento, veio normalmente incluso na minha fatura do cartão, porém continuo sem acesso a minha conta, como se ...
  • FabianS_Bogota
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • Premium
  • 310 Views
  • 1 replies
  • 0 likes

Facebook

Hi, I have two Spotify accounts. This one which is Spotify premium and another one that's free which is connected to my Facebook. Is there any way of connecting my Facebook to my Spotify premium account and deleting the free account which is already ...

  • Casual Listener
  • Hi, I have two Spotify accounts. This one which is Spotify premium and another one that's free which is connected to my Facebook. Is there any way of connecting my Facebook to my Spotify premium acco...
  • Tom
  • Community Legend
  • 483 Views
  • 6 replies
  • 0 likes
  • Account
  • 483 Views
  • 6 replies
  • 0 likes

Superuser Contribution Impossible de modifier le pays dans les paramètres

j'habite en Guadeloupe (Dom-Tom francaise) et je suis inscrit sur Spotify France , je me suis rendu 1 semaine au canadaet a mon retour je ne pouvais plus me connecté a Spotify car je suis resté "plus de 14 jours a l'étranger"et quand j'essaye de Modi...

  • Newbie
  • j'habite en Guadeloupe (Dom-Tom francaise) et je suis inscrit sur Spotify France , je me suis rendu 1 semaine au canada et a mon retour je ne pouvais plus me connecté a Spotify car je suis resté "pl...
  • FabianS_Bogota
  • Roadie
  • 5061 Views
  • 1 replies
  • 2 likes
  • 5061 Views
  • 1 replies
  • 2 likes

Charged twice while getting premium membership

I tried to get premium membership yet I got charged twice and still I am asked to get the verification

  • Casual Listener
  • I tried to get premium membership yet I got charged twice and still I am asked to get the verification
  • Tom
  • Community Legend
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

Solved!! can't log in on desktop anymore (but spotify does work in webbrowser and on android phone) ??

Without changes on my desktop i suddenly can't log in anymore. My account is still valid and i can stil use Spotify (premium) in the webbrowser'mode' and on my Samsung phone. Changing password doesn't help. What will help??Thank you for any reply.Jas...

  • Casual Listener
  • Without changes on my desktop i suddenly can't log in anymore. My account is still valid and i can stil use Spotify (premium) in the webbrowser'mode' and on my Samsung phone. Changing password d...
  • Tom
  • Community Legend
  • 41741 Views
  • 7 replies
  • 0 likes
  • Login
  • 41741 Views
  • 7 replies
  • 0 likes

Invitation code sent under premium family but can't redeem

I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't have an account so when we try to create one and ent...

  • Newbie
  • I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't h...
  • redchamp
  • Newbie
  • 362 Views
  • 2 replies
  • 0 likes
  • Premium
  • 362 Views
  • 2 replies
  • 0 likes

Cant change my password

Hi, i tried to change my password because i forgot it, but the email i used has been deleted so i cant see the mail. Can i change my email without confirming my password? (because i forgot it). Thanks in advance!

  • Newbie
  • Hi, i tried to change my password because i forgot it, but the email i used has been deleted so i cant see the mail. Can i change my email without confirming my password? (because i forgot it). Thank...
  • Robert_W
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Not getting Premium

Account says Premium. Charged Premium fee. Can't play on multiple devices at same time. Logged out and then back in. Did not solve issue.

  • Casual Listener
  • Account says Premium. Charged Premium fee. Can't play on multiple devices at same time. Logged out and then back in. Did not solve issue.
  • Maxim
  • Spotify Star
  • 313 Views
  • 5 replies
  • 0 likes
  • 313 Views
  • 5 replies
  • 0 likes

Being charged for premium but I only have free version

I have been being charged for pemium for several months now and have not noticed. Last year I started a free trial but did not continue. My account says I have the free version and my app has ads. My card has been being charged this whole time. How d...

  • Newbie
  • I have been being charged for pemium for several months now and have not noticed. Last year I started a free trial but did not continue. My account says I have the free version and my app has ads. My...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Not recieving free premium for 1 month

I recently signed up for Spotify for the first time with my email and was notified that I would get one month of premium and then would be paying 9.99/month. At that point, I realized I had signed up with my personal email instead of my student email...

  • Newbie
  • I recently signed up for Spotify for the first time with my email and was notified that I would get one month of premium and then would be paying 9.99/month. At that point, I realized I had signed up...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Ingresé el codigo de mi tarjeta de Spotify y no tengo premium

Hola! Compre una tarjeta de spotify para obtener premium, ingreso con mi cuenta de fb (como normalmente) y dice q aun no tengo "premium" que hago para solucionar esto? Por fa necesito su ayuda! *Suah*

  • Newbie
  • Hola! Compre una tarjeta de spotify para obtener premium, ingreso con mi cuenta de fb (como normalmente) y dice q aun no tengo "premium" que hago para solucionar esto? Por fa necesito su ayuda! 😞 ...
  • Kuburo360
  • Newbie
  • 1207 Views
  • 3 replies
  • 0 likes
  • 1207 Views
  • 3 replies
  • 0 likes