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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80348 Views

9 replies

2 likes

Account
Login
  • 80348 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653657 Views

13 replies

4 likes

Account
  • 653657 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

student discount

Hi, I made a new account so I could disconnect my old one from facebook, but now I can't get my student discount because my credentials from my old one are still being used. How can I solve this? Thanks!

Newbie

Hi, I made a new account so I could disconnect my old one from facebook, but now I can't get my student discount because my credentials from my old one are still being used. How can I solve this? Tha...

osornios

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Logging in to Roku using a Facebook login is impossible?

Just want to play Spotify on my Roku, but can't log in because I set it up with a Facebook login. 1. Went through the complicated procedure to retrieve my million-character username. 2. Went back online and found the Spotify link to generate a device...

Visitor

Just want to play Spotify on my Roku, but can't log in because I set it up with a Facebook login.   1. Went through the complicated procedure to retrieve my million-character username.  ...

goosh69

Casual Listener

3964 Views

6 replies

2 likes

  • 3964 Views
  • 6 replies
  • 2 likes

Ex using hijacked a playlist of mine and uses it to torment me

Hi. I have an abusive ex who is currently using a collaborative playlist I created with my old account and I'd like to delete it. He changes the title and tracks to insults. From what I've read, only the creator should be able to rename the title, bu...

Newbie

Hi. I have an abusive ex who is currently using a collaborative playlist I created with my old account and I'd like to delete it. He changes the title and tracks to insults. From what I've read, only...

osornios

Spotify Star

268 Views

1 replies

0 likes

Account
  • 268 Views
  • 1 replies
  • 0 likes

Premium was deleted and i want to recover info

My ex bf whose debit card was used for paying for premium has deleted it and i have tried resigning in and adding my debit card but my account is not recognized and I am a new member now and have lost all my saved songs, playlists etc. Is there any w...

Newbie

My ex bf whose debit card was used for paying for premium has deleted it and i have tried resigning in and adding my debit card but my account is not recognized and I am a new member now and have los...

osornios

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Email deleted, need to reset password

Hey guys, my email account was deleted, so I wanted to change it for my Spotify account. Unfortunately, I forgot my password which is sent the deleted email address when resetting it. Any ideas on what to do now? CheersChristina

Newbie

Hey guys,   my email account was deleted, so I wanted to change it for my Spotify account. Unfortunately, I forgot my password which is sent the deleted email address when resetting it. Any id...

Maxim

Spotify Star

571 Views

1 replies

0 likes

Account
Login
  • 571 Views
  • 1 replies
  • 0 likes

Connection to Spotify Fails

The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spotify albums), I get following message : "During an at...

Regular

The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spoti...

ErikG

Roadie

288 Views

1 replies

0 likes

Premium
  • 288 Views
  • 1 replies
  • 0 likes

Being over charged!

I've been a Premium member for quiet some time.This month, my premium payment came out this month on the 3rd, then came out again on the 4th..(The next day) so I have gotten charged twice in 1 month, which is about $20.I contacted my bank but they sa...

Newbie

I've been a Premium member for quiet some time. This month, my premium payment came out this month on the 3rd, then came out again on the 4th..(The next day) so I have gotten charged twice in 1 mont...

Maxim

Spotify Star

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Changed email on facebook - Spotify not updating

A few months ago, I tried to change my email address accociated with spotify. Because my account is linked to facebook, I changed my primary email address on there, and deleted the old one. Months later, however, it was still not updated on spotify. ...

Casual Listener

A few months ago, I tried to change my email address accociated with spotify. Because my account is linked to facebook, I changed my primary email address on there, and deleted the old one. Months la...

Jasperino

Casual Listener

874 Views

2 replies

0 likes

  • 874 Views
  • 2 replies
  • 0 likes

How can one figure who they originally subscribed through?

I invited my daughter to premium family...she said she "accepted," but it has not gone through. She did it twice. I suppose she must have not signed up through Spotify originally (she has premium.) how does she figure out where she signed up and also...

Music Fan

I invited my daughter to premium family...she said she "accepted," but it has not gone through. She did it twice. I suppose she must have not signed up through Spotify originally (she has premium.) h...

ErikG

Roadie

348 Views

3 replies

0 likes

  • 348 Views
  • 3 replies
  • 0 likes

Premium member but not on the app

I became a premium spotify memember, but when I log in in the app it still shows as account: Free, so I cannot enjoy the offline feature yet. What to do? Thanks

Casual Listener

I became a premium spotify memember, but when I log in in the app it still shows as account: Free, so I cannot enjoy the offline feature yet.   What to do?   Thanks

Roeland12

Casual Listener

295 Views

2 replies

0 likes

Account
Login
Premium
  • 295 Views
  • 2 replies
  • 0 likes

Could not cancel my subscription with Singtel

Hi,I subscribed to spotify premium associated to my mobile carrier, Singtel, 1 year ago. My spotify premium ended on 4th of March and i had terminated the plan and resubscribed it again on 1st of March. However, when i was sent a link to connect Sing...

Casual Listener

Hi, I subscribed to spotify premium associated to my mobile carrier, Singtel, 1 year ago. My spotify premium ended on 4th of March and i had terminated the plan and resubscribed it again on 1st of...

JaredPwns

Casual Listener

7989 Views

3 replies

0 likes

  • 7989 Views
  • 3 replies
  • 0 likes

Probleme mit Bezahlung/trouble with payment

Halli Hallöchen seit Monaten habe ich das Problem, dass das Geld für Spotify Premium nicht von meinem Konto abgebucht wird und ich jeden Monat manuell überweisen muss, nachdem eine Benachrichtigung von Spotify kommt. Mein Konto ist gedeckt und die an...

Newbie

Halli Hallöchen 🙂 seit Monaten habe ich das Problem, dass das Geld für Spotify Premium nicht von meinem Konto abgebucht wird und ich jeden Monat manuell überweisen muss, nachdem eine Benachrichtigu...

KatesHere

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Having trouble logging in

I'm having trouble logging in on the app.When I log in with my username and password it says my email has been activated already and that my username and passport are incorrect. After changing them multiple times I still can not log in.Does anyone ha...

Casual Listener

I'm having trouble logging in on the app. When I log in with my username and password it says my email has been activated already and that my username and passport are incorrect. After changing th...

Maxim

Spotify Star

2168 Views

4 replies

0 likes

  • 2168 Views
  • 4 replies
  • 0 likes

No redemption code

I upgrade to Family premium. Received an email that said 'welcome to family preium.' 'next step invite family'If I click on button 'invite family' it says send a link.When I send link my family member is asked to enter a code. What code? I have no co...

Casual Listener

I upgrade to Family premium. Received an email that said 'welcome to family preium.' 'next step invite family' If I click on button 'invite family' it says send a link. When I send link my family m...

Hubo

Community Legend

377 Views

5 replies

0 likes

  • 377 Views
  • 5 replies
  • 0 likes

iPad app

Hi all .. . I have the Spotify app and having been using it for sometime, but in the last couple of days gone Premium .. The question is how do I pay for this via iTunes or via spotify.com .. . I do have a card worth £10 and would like to enter it .....

Casual Listener

Hi all .. .  I have the Spotify app and having been using it for sometime, but in the last couple of days gone Premium ..    The question is how do I pay for this via iTunes or via s...

Cops49

Casual Listener

277 Views

3 replies

0 likes

  • 277 Views
  • 3 replies
  • 0 likes

Superuser Contribution Wrong profile name displayed in desktop app

Hi there, Spotify is not showing my correct profile name in the desktop app. The web version and the phone app updated itself seamlessly after I changed my name on facebook but the desktop app picked up something that I'm not even sure where it got f...

Casual Listener

Hi there,   Spotify is not showing my correct profile name in the desktop app. The web version and the phone app updated itself seamlessly after I changed my name on facebook but the desktop a...

Maxim

Spotify Star

1566 Views

14 replies

0 likes

  • 1566 Views
  • 14 replies
  • 0 likes

Still can't playing music

Why I buy the premium it's still can't play and find some music?

Newbie

Why I buy the premium it's still can't play and find some music?

legozakattak

Newbie

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

I have been charged 3 times for my premium account

I just got my premium account, but i have been charged 3 times, someone knows what i should do? my accont overview says that my subscription will end in 1 month but right now I already paid for 3 premium account subscriptions.

Newbie

I just got my premium account, but i have been charged 3 times, someone knows what i should do? my accont overview says that my subscription will end in 1 month but right now I already paid for 3 pre...

osornios

Spotify Star

200 Views

1 replies

0 likes

Account
Premium
Subscription
  • 200 Views
  • 1 replies
  • 0 likes

How can I change my address with family account?

Hi, through your Q&A section I found out that I need to cancel my family account subscription to change my address, I did and I waited my subscription to expire , but when I resubscribe to the family subscription ,there is still nowhere I can change ...

Casual Listener

Hi, through your Q&A section I found out that I need to cancel my family account subscription to change my address, I did and I waited my subscription to expire , but when I resubscribe to the fa...

Catee

Community Legend

411 Views

3 replies

0 likes

  • 411 Views
  • 3 replies
  • 0 likes

Solved!! How to remove facebook account from spotify account?

Hello everyone,I deactivated my facebook account but now I can't access my spotify account because it's linked to facebook. Is there anyway I can solve this? I don't wanna create a new account and lose all my playlists... Thanks!

Casual Listener

Hello everyone, I deactivated my facebook account but now I can't access my spotify account because it's linked to facebook. Is there anyway I can solve this? I don't wanna create a new account and ...

Catee

Community Legend

516 Views

3 replies

0 likes

  • 516 Views
  • 3 replies
  • 0 likes