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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398724 Views
  • 950 replies
  • 107 likes
  • Account
  • 398724 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171606 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171606 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99124 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99124 Views
  • 68 replies
  • 10 likes

Premium Account Hacked

I received an email last night saying that I canceled my account (which I didn't). Spotify now says that my username/email is not tied to an active account, so I can't log in. I made my most recent payment on 3/20/17. I sent an email using the anonym...

  • Casual Listener
  • I received an email last night saying that I canceled my account (which I didn't).  Spotify now says that my username/email is not tied to an active account, so I can't log in.  I made my m...
  • Robert_W
  • Community Legend
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

No Premium after using Giftcard

Hello,today I bought a 10€ Giftcard and used its code, it got accepted but I still have no Premium, while every other time I did it like this, I got upgraded immediately. How can I get my premium now?

  • Casual Listener
  • Hello, today I bought a 10€ Giftcard and used its code, it got accepted but I still have no Premium, while every other time I did it like this, I got upgraded immediately. How can I get my premium n...
  • Robert_W
  • Community Legend
  • 206 Views
  • 3 replies
  • 0 likes
  • Premium
  • 206 Views
  • 3 replies
  • 0 likes

It says I use a card from a non-Spotify country

And I already used it to get a special offer. I also checked my ATH Mobile app and, after trying several times to get Premium, it does not let me and I saw less money on my card. What's happening?

  • Newbie
  • And I already used it to get a special offer. I also checked my ATH Mobile app and, after trying several times to get Premium, it does not let me and I saw less money on my card. What's happening?
  • musiccornercv
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Facebook - Spotify premium

Hi there I signed in to Spotify through my Facebook and it said I got a 7 day trial ? Will this charge me after 7 day trial

  • Newbie
  • Hi there I signed in to Spotify through my Facebook and it said I got a 7 day trial ? Will this charge me after 7 day trial
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Can't log in to spotify website to contact support about subscrition

I'm trying to solve an issue about my Premium Subrsciption. My Premium subscription has been auto-charged for the past year and throughout this time it has shown and functioned as "Free". Trying to contact spotify support on their website but can't l...

  • Visitor
  • I'm trying to solve an issue about my Premium Subrsciption.  My Premium subscription has been auto-charged for the past year and throughout this time it has shown and functioned as "Free". &nbsp...
  • EthanS1
  • Community Legend
  • 5701 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 5701 Views
  • 1 replies
  • 0 likes

unsure which account has been closed

Hi, I have just closed my facebook acoount (I think) but its linked to the smae email address as my premium account and i was unsure wheter this would close both accounts or not. Both accounts are still accessible however and im not sure if one has a...

  • Newbie
  • Hi, I have just closed my facebook acoount (I think) but its linked to the smae email address as my premium account and i was unsure wheter this would close both accounts or not. Both accounts are st...
  • EthanS1
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Premium Account stopped working

My premium account is no longer working and it's telling me I'm on free?? Why??

  • Newbie
  • My premium account is no longer working and it's telling me I'm on free?? Why??
  • Robert_W
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Spotify is charging my account unauthorized

I am being charged and when I was able to chat with spotify they couldn't tell me why!!! What now?!

  • Casual Listener
  • I am being charged and when I was able to chat with spotify they couldn't tell me why!!! What now?!  
  • TobiasYoung
  • Composer
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! Lost my family account members today - why?

Today, which coincides with monthly paid renewal, my family members were erased from my family premium account, and they are now on a "free" subscription, not linked to me anymore. What happened? Can this be repaired so they get their saved lists bac...

  • Newbie
  • Today, which coincides with monthly paid renewal, my family members were erased from my family premium account, and they are now on a "free" subscription, not linked to me anymore. What happened...
  • HugoMondragonZC
  • Newbie
  • 5243 Views
  • 2 replies
  • 0 likes
  • Account
  • 5243 Views
  • 2 replies
  • 0 likes

help!

i just tried to lgo in with my facebook through spotify and it wont let methrough firte then i got on here and try it then it logs me in on sumone elses accont!! i dont want to lsoe all my music i haveeyars of **bleep** saved and this eeds tobe fixed...

  • Casual Listener
  • i just tried to lgo in with my facebook through spotify and it wont let methrough firte then i got on here and try it then it logs me in on sumone elses accont!! i dont want to lsoe all my music i ha...
  • Robert_W
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 95 Views
  • 1 replies
  • 0 likes

Solved!! Suddenly Spotify Free instead of Premium

Hi, My premium account is gone. I'm still paying for premium. Logging out and logging in doesnt work. Anyone?

  • Casual Listener
  • Hi,   My premium account is gone. I'm still paying for premium. Logging out and logging in doesnt work. Anyone?
  • OviiiOne
  • Community Legend
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Can't enter new payment details

My payment card recently expired so my last payment didn't go through . I have logged in online and tried to enter new details only for the page to say form expires please reload and try again . Which I did several times and still noLuck. The same ha...

  • Newbie
  • My payment card recently expired so my last payment didn't go through . I have logged in online and tried to enter new details only for the page to say form expires please reload and try again . Whic...
  • Jenaann20
  • Casual Listener
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Error trying to setup password

I've made multiple attempts on multiple different browsers trying to set a Spotify Password. I cannot use the Facebook login. Each attempt I get an email invitation, click a link, and it gives me an "Oops" error message on the Spotify page. There doe...

  • Casual Listener
  • I've made multiple attempts on multiple different browsers trying to set a Spotify Password.  I cannot use the Facebook login.   Each attempt I get an email invitation, click a link, and ...
  • KatesHere
  • Community Legend
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Can't contact customer service

I'm trying to add Family Subscription but it's saying service is temporarily down. When will it be fixed I can't even contact customer service.

  • Newbie
  • I'm trying to add Family Subscription but it's saying service is temporarily down. When will it be fixed I can't even contact customer service.
  • MarkPedersen
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

[Solved] Spotify won't update profile pic

so i linked my account to facebook and the profile picture hasn't been updated, also i can't seem to change it on my own from the app anymore, the "change" button on the profile pic simply isn't clicking anymore.

  • Casual Listener
  • so i linked my account to facebook and the profile picture hasn't been updated, also i can't seem to change it on my own from the app anymore, the "change" button on the profile pic simply isn't clic...
  • isoutoaa
  • Casual Listener
  • 15864 Views
  • 6 replies
  • 0 likes
  • Account
  • 15864 Views
  • 6 replies
  • 0 likes

Cancele y no se hizo válida la cancelación y me volvieron a cobrar

Hola, cancele mi suscripción a premium el mes pasado, para que este ya no estuviera y me volvieron a cobrar justo hoy me volvió a aparecer cuando yo ya no quería tenerlo, ojalá me puedan regresar mi dinero porque ya no quiero Spotify y además yo ya l...

  • Newbie
  • Hola, cancele mi suscripción a premium el mes pasado, para que este ya no estuviera y me volvieron a cobrar justo hoy me volvió a aparecer cuando yo ya no quería tenerlo, ojalá me puedan regresar mi ...
  • OviiiOne
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Nao sou elegivel ao pagamento por boleto

Não estou conseguindo acessar a opção de pagamento por boleto bancário, em que o sistema diz que não sou elegível a essa forma de pagamento.

  • Newbie
  • Não estou conseguindo acessar a opção de pagamento por boleto bancário, em que o sistema diz que não sou elegível a essa forma de pagamento.
  • guimaranga
  • Newbie
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
  • 177 Views
  • 1 replies
  • 0 likes

Problem Logging into Account

Hi, I've been having some trouble logging into my spotify account.I get the first error message when I attempt to login using my facebook accountI get the second error message when I attempt to login using my spotify credentials (the same as my fb cr...

  • Casual Listener
  • Hi, I've been having some trouble logging into my spotify account. I get the first error message when I attempt to login using my facebook account I get the second error message when I attemp...
  • OviiiOne
  • Community Legend
  • 190 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 190 Views
  • 3 replies
  • 0 likes

Solved!! Can't use

プレミアムを更新するためにコンビニへ支払いしたのに更新されません。どーゆーことですか?

  • Newbie
  • プレミアムを更新するためにコンビニへ支払いしたのに更新されません。どーゆーことですか?
  • OviiiOne
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Where is songs from my friends?

First of all, why remove the inbox from my iOS? Like some other people said, we pay for Spotify because we love it like it is. or now, was.. Second: Where can I find the songs my friends prevously sent me? Or send me today... For some reason when I p...

  • Casual Listener
  • First of all, why remove the inbox from my iOS? Like some other people said, we pay for Spotify because we love it like it is. or now, was..   Second: Where can I find the songs my friends pre...
  • ida_marianne
  • Casual Listener
  • 246 Views
  • 4 replies
  • 0 likes
  • Premium
  • 246 Views
  • 4 replies
  • 0 likes