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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80348 Views

9 replies

2 likes

Account
Login
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  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653657 Views

13 replies

4 likes

Account
  • 653657 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

can't access my playlists.

I created a new account from my profile on my ex husbands account. I did the 30 day premium trial and subscribed 6 months ago. I tried to log into my account on my computer, but none of my playlists were showing on my new account. It doesnt show any ...

Newbie

I created a new account from my profile on my ex husbands account. I did the 30 day premium trial and subscribed 6 months ago. I tried to log into my account on my computer, but none of my playlists ...

osornios

Spotify Star

933 Views

1 replies

0 likes

  • 933 Views
  • 1 replies
  • 0 likes

Solved!! Paypal payment: Pay with Linked Bank Account?

Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that I could only subscribe with a credit card?I know f...

Casual Listener

Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that...

mustafaraza

Casual Listener

3928 Views

2 replies

0 likes

  • 3928 Views
  • 2 replies
  • 0 likes

charged after cancelling account

Hi. I signed up to 3 month Spotify for €0.99 a month. I was charged in November but the decided to cancel the subscription as I wasn't using it at all. I wasn't charged for Dec or Jan. I've just been charged €9.99 for February. I've cancelled it agai...

Newbie

Hi. I signed up to 3 month Spotify for €0.99 a month. I was charged in November but the decided to cancel the subscription as I wasn't using it at all. I wasn't charged for Dec or Jan. I've just been...

ErikG

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Can't use Family account

I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner with the message "It appears this account does not ha...

Casual Listener

I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner wi...

davemancozy

Casual Listener

769 Views

4 replies

0 likes

Account
  • 769 Views
  • 4 replies
  • 0 likes

Cobro incorrecto

Buenas tardes, Agradezco su ayuda con mi caso. En días pasado tenía una cuenta Premium pagando la oferta de 0.99 por los tres meses; antes de los 3 meses procedía a darme de baja a traves de mi correo, en opción: darme de baja, pero ahora verifico qu...

Newbie

Buenas tardes,  Agradezco su ayuda con mi caso. En días pasado tenía una cuenta Premium pagando la oferta de 0.99 por los tres meses; antes de los 3 meses procedía a darme de baja a traves de m...

osornios

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Can't connect to family account

Who can help me! I have a free Spotify account, but now i want to connect my account to the family account of my man. But get the warning that this is not possible because i have already a account.How can i solve this?? Must i first upgrade to premiu...

Newbie

Who can help me! I have a free Spotify account, but now i want to connect my account to the family account of my man. But get the warning that this is not possible because i have already a account. ...

ErikG

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Can't remember account logged in to

I don't know what account my spotify account is on and it keeps charging me and I don't know if you can cancel it without knowing the email or password and if I can just give you my credit card information?

Newbie

I don't know what account my spotify account is on and it keeps charging me and I don't know if you can cancel it without knowing the email or password and if I can just give you my credit card infor...

ErikG

Roadie

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Having problems updating country

Hi - I'm having problems updating my current country. Can anyone please advise? I can see the drop-down box, but it's disabled, and won't allow me to select a country. Thanks,Niall

Casual Listener

Hi - I'm having problems updating my current country. Can anyone please advise?   I can see the drop-down box, but it's disabled, and won't allow me to select a country.   Thanks, Niall

Maxim

Spotify Star

305 Views

4 replies

0 likes

  • 305 Views
  • 4 replies
  • 0 likes

[All Platforms] Changelog after each Update (In-App)

I keep getting the same error message that the credit card month has not been enter when it has and correct. Any ideas?

Newbie

I keep getting the same error message that the credit card month has not been enter when it has and correct. Any ideas?

osornios

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Cannot my Spotify account with Fido number

Hi there, I have recently switched to Fido and got Spotify Premium covered. However, I cannot associate my Fido number and Spotify account as the pop up window says "This Spotify account is already associated with another phone number. Try a differen...

Casual Listener

Hi there,   I have recently switched to Fido and got Spotify Premium covered. However, I cannot associate my Fido number and Spotify account as the pop up window says "This Spotify account is ...

MarcoloveEmme

Newbie

601 Views

5 replies

0 likes

  • 601 Views
  • 5 replies
  • 0 likes

Rogers

I have free 6 months subscription because i signed a new plan with rogers but spotify is still charging me. what do i do?

Newbie

I have free 6 months subscription because i signed a new plan with rogers but spotify is still charging me. what do i do?

osornios

Spotify Star

255 Views

1 replies

0 likes

Account
Subscription
  • 255 Views
  • 1 replies
  • 0 likes

subscriptions

I was a day late to cancel my subscription because I didn't see any option on my phone to cancel it. Is there any way I get my money back now?

Newbie

I was a day late to cancel my subscription because I didn't see any option on my phone to cancel it. Is there any way I get my money back now?  

Maxim

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Error With Visa Payment

Hello! Todya my account got unlisted from premium membership due to "payment missing" but when I'm trying to make the payment, I get the error:"Credit Card Stopped Working “Oops, seems your card or payment provider is having a bad day" Im from argent...

Newbie

Hello! Todya my account got unlisted from premium membership due to "payment missing" but when I'm trying to make the payment, I get the error: "Credit Card Stopped Working “Oops, seems your card ...

osornios

Spotify Star

352 Views

1 replies

0 likes

Account
Premium
Subscription
  • 352 Views
  • 1 replies
  • 0 likes

Solved!! Premium

I paid for the premium on 29th of February. Now I am not able to use is throughout this month, because I ended premium. I have the right to use premium for 1 more month (March), because I paid on the 29 th of February?

Casual Listener

I paid for the premium on 29th of February. Now I am not able to use is throughout this month, because I ended premium. I have the right to use premium for 1 more month (March), because I paid on the...

KatesHere

Community Legend

440 Views

3 replies

0 likes

  • 440 Views
  • 3 replies
  • 0 likes

Solved!! como activar plan Family para que no se cobre dos veces en un mes

Hola, actualmente tengo spotify premium , y mis padres spotify premium por tres meses. Me gustaria activar el plan family pero me preocupa que si ya he recibido el cobro de los 9.99 de este mes al hacerlo se me añadan unos 14.99 en el mismo mes.¿si l...

Newbie

Hola, actualmente tengo spotify premium , y mis padres spotify premium por tres meses. Me gustaria activar el plan family pero me preocupa que si ya he recibido el cobro de los 9.99 de este mes al ha...

osornios

Spotify Star

552 Views

3 replies

0 likes

  • 552 Views
  • 3 replies
  • 0 likes

Switch Student Discount to new account

I created a spotify account and had the student subscription but it wouldn't link to my facebook page so I cancelled the subscription AND account, and created a new one via Facebook. Now, however, it won't allow me to get the student discount because...

Newbie

I created a spotify account and had the student subscription but it wouldn't link to my facebook page so I cancelled the subscription AND account, and created a new one via Facebook.  Now, howev...

LordRollin

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Re: Payment

My card has expired, and when I try to update my payment form, I can not pay with my (visa) credit or debit card, it is not a problem for the bank, nor for funds, nor that my location is not compatible with my payment card, what happens? Idont want t...

Newbie

My card has expired, and when I try to update my payment form, I can not pay with my (visa) credit or debit card, it is not a problem for the bank, nor for funds, nor that my location is not compatib...

Masta_22

Roadie

246 Views

2 replies

0 likes

  • 246 Views
  • 2 replies
  • 0 likes

cannot get premium on family plan 2nd account

HiI have my main account, which my wife uses in her mobile.I have another account which is properly linked to the family plan of the first account as it clearly says when I log in via a browser.But when I log in via Spotify with my second account it ...

Newbie

Hi I have my main account, which my wife uses in her mobile. I have another account which is properly linked to the family plan of the first account as it clearly says when I log in via a browser. ...

fsweb2011

Casual Listener

277 Views

2 replies

0 likes

  • 277 Views
  • 2 replies
  • 0 likes