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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81949 Views

9 replies

2 likes

Account
Login
  • 81949 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657453 Views

13 replies

4 likes

Account
  • 657453 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738769 Views

18 replies

29 likes

  • 738769 Views
  • 18 replies
  • 29 likes

Two Accounts

Hello! I must have started a second account some time ago without realizing? drew******@gmail.com ca******@gmail.com I perhaps have been paying for premium on two different accounts? Can you please let me know how much I have been overpaying and cred...

Visitor

Hello!   I must have started a second account some time ago without realizing?   drew******@gmail.com ca******@gmail.com   I perhaps have been paying for premium on two d...

osornios

Spotify Star

215 Views

1 replies

0 likes

Account
  • 215 Views
  • 1 replies
  • 0 likes

Premium subscription

Don't include a payment method to subscribe to premium... people that don't have any payment method right now might want to know if premium is something they should invest money into when they do have a payment method.

Newbie

Don't include a payment method to subscribe to premium... people that don't have any payment method right now might want to know if premium is something they should invest money into when they do hav...

KatesHere

Community Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Student Discount switch

I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this problem and knows how to fix it.

Newbie

I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this probl...

osornios

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Account continually getting hacked/hijacked

My Spotify account keeps getting hacked/hijacked. For the past month, when I am listening to Spotify on my phone or on Amazon Tap, Spotify will stop and then play a random song I didn't pick. I'll look on my iPhone, and it'll say something like "Cont...

Regular

My Spotify account keeps getting hacked/hijacked. For the past month, when I am listening to Spotify on my phone or on Amazon Tap, Spotify will stop and then play a random song I didn't pick. I'll lo...

osornios

Spotify Star

3134 Views

1 replies

0 likes

Account
Security
  • 3134 Views
  • 1 replies
  • 0 likes

Changing from Student Discount to Regular Premium Account

I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be a regular premium account, but can't seem to find ...

Newbie

I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be...

osornios

Spotify Star

253 Views

1 replies

0 likes

Account
Premium
  • 253 Views
  • 1 replies
  • 0 likes

Telekom gekündigt

Hallo!Ich habe meinen Mobilfunkvertrag bei Telekom zu Ende März gekündigt. Damit entfällt auch die Spotify-Option in meinem Vertrag.Was passiert nach der Kündigung mit meinen Spotify-Konto, wie kann ich das zu einem Family Konto machen? Gruß,Arne

Newbie

Hallo! Ich habe meinen Mobilfunkvertrag bei Telekom zu Ende März gekündigt. Damit entfällt auch die Spotify-Option in meinem Vertrag. Was passiert nach der Kündigung mit meinen Spotify-Konto, wie k...

royalwithcheese

Casual Listener

778 Views

4 replies

1 likes

Account
Premium
Subscription
  • 778 Views
  • 4 replies
  • 1 likes

Ingresar a version premiun ya adquirida

Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?

Newbie

Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?

osornios

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Does purchasing premium always start with the 30 days free?

I did premium for 3 months for 99 cents, and I want to renew it. If I subscribe to Spotify again, will it instantly bill me now, or will I get a free 30 days then get billed once it's up?

Newbie

I did premium for 3 months for 99 cents, and I want to renew it. If I subscribe to Spotify again, will it instantly bill me now, or will I get a free 30 days then get billed once it's up?

Masta_22

Roadie

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Facebook Account

Why can't I disconnect my Facebook account?I've seen the helpfull tips about disconnecting but the button isnt anywhere below Social Network...So what should I do?( PC )

Newbie

Why can't I disconnect my Facebook account? I've seen the helpfull tips about disconnecting but the button isnt anywhere below Social Network... So what should I do? ( PC )

osornios

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Spotify premium/family

Upgraded a week ago to premium with ability to add five family members... unfortunately only one person at a time can listen on their iPhones. Can anyone help me fix this? Very frustratingThank you

Casual Listener

Upgraded a week ago to premium with ability to add five family members... unfortunately only one person at a time can listen on their iPhones. Can anyone help me fix this? Very frustrating Thank you

dfitz100

Casual Listener

255 Views

2 replies

0 likes

  • 255 Views
  • 2 replies
  • 0 likes

restarted membership today

I had a problem with my card last month, so spotfy didnt get paid, my service was paused. I waited till today to restart so my card would be charged every month on the 3rd. But when I went to my account, it says i'm going to be charged the 23rd. 20 d...

Casual Listener

I had a problem with my card last month, so spotfy didnt get paid, my service was paused. I waited till today to restart so my card would be charged every month on the 3rd. But when I went to my acco...

osornios

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

can't access my playlists.

I created a new account from my profile on my ex husbands account. I did the 30 day premium trial and subscribed 6 months ago. I tried to log into my account on my computer, but none of my playlists were showing on my new account. It doesnt show any ...

Newbie

I created a new account from my profile on my ex husbands account. I did the 30 day premium trial and subscribed 6 months ago. I tried to log into my account on my computer, but none of my playlists ...

osornios

Spotify Star

940 Views

1 replies

0 likes

  • 940 Views
  • 1 replies
  • 0 likes

Solved!! Paypal payment: Pay with Linked Bank Account?

Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that I could only subscribe with a credit card?I know f...

Casual Listener

Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that...

mustafaraza

Casual Listener

3938 Views

2 replies

0 likes

  • 3938 Views
  • 2 replies
  • 0 likes

charged after cancelling account

Hi. I signed up to 3 month Spotify for €0.99 a month. I was charged in November but the decided to cancel the subscription as I wasn't using it at all. I wasn't charged for Dec or Jan. I've just been charged €9.99 for February. I've cancelled it agai...

Newbie

Hi. I signed up to 3 month Spotify for €0.99 a month. I was charged in November but the decided to cancel the subscription as I wasn't using it at all. I wasn't charged for Dec or Jan. I've just been...

ErikG

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Can't use Family account

I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner with the message "It appears this account does not ha...

Casual Listener

I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner wi...

davemancozy

Casual Listener

776 Views

4 replies

0 likes

Account
  • 776 Views
  • 4 replies
  • 0 likes

Cobro incorrecto

Buenas tardes, Agradezco su ayuda con mi caso. En días pasado tenía una cuenta Premium pagando la oferta de 0.99 por los tres meses; antes de los 3 meses procedía a darme de baja a traves de mi correo, en opción: darme de baja, pero ahora verifico qu...

Newbie

Buenas tardes,  Agradezco su ayuda con mi caso. En días pasado tenía una cuenta Premium pagando la oferta de 0.99 por los tres meses; antes de los 3 meses procedía a darme de baja a traves de m...

osornios

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Can't connect to family account

Who can help me! I have a free Spotify account, but now i want to connect my account to the family account of my man. But get the warning that this is not possible because i have already a account.How can i solve this?? Must i first upgrade to premiu...

Newbie

Who can help me! I have a free Spotify account, but now i want to connect my account to the family account of my man. But get the warning that this is not possible because i have already a account. ...

ErikG

Roadie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Can't remember account logged in to

I don't know what account my spotify account is on and it keeps charging me and I don't know if you can cancel it without knowing the email or password and if I can just give you my credit card information?

Newbie

I don't know what account my spotify account is on and it keeps charging me and I don't know if you can cancel it without knowing the email or password and if I can just give you my credit card infor...

ErikG

Roadie

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Having problems updating country

Hi - I'm having problems updating my current country. Can anyone please advise? I can see the drop-down box, but it's disabled, and won't allow me to select a country. Thanks,Niall

Casual Listener

Hi - I'm having problems updating my current country. Can anyone please advise?   I can see the drop-down box, but it's disabled, and won't allow me to select a country.   Thanks, Niall

Maxim

Spotify Star

312 Views

4 replies

0 likes

  • 312 Views
  • 4 replies
  • 0 likes