Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1080995 Views
  • 118 replies
  • 104 likes
  • Account
  • 1080995 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 50028 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 50028 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146546 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146546 Views
  • 4840 replies
  • 118 likes

Solved!!Superuser Contribution Connecting account to Facebook

Hey Guys!I am new to Spotify, I just created my account with premium. When I tried to connect my account to Facebook, it turned out I already have an account connected to Facebook. I've read the FAQs, and I found out that I can disconnect my account ...

  • Casual Listener
  • Hey Guys! I am new to Spotify, I just created my account with premium. When I tried to connect my account to Facebook, it turned out I already have an account connected to Facebook.  I've re...
  • Mario
  • Moderator
  • 519 Views
  • 3 replies
  • 0 likes
  • Account
  • 519 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution family member with shuffle play on audiobooks

PlanPremium FamilyCountryGermanyDeviceHuawei P 30Operating SystemAndorid 9.1.0 My Question or IssueHi all,we are using Spotify Family and I added my wife. In her app the premium button is gone, but on audiobooks she has only shuffle play.What was wro...

  • Visitor
  • Plan Premium Family Country Germany Device Huawei P 30 Operating System Andorid 9.1.0   My Question or Issue Hi all, we are using Spotify Family and I added my wife. In her app the pr...
  • Elena
  • Moderator
  • 692 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 692 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Login On Spotify App

Greetings, on my Nvidia Shield Android Device my Spotify app it asking me to login all the time and it never use to do that it just brought me to my home page now it asks me to login when I press login I get a message cannot connect network error som...

  • Visitor
  • Greetings,   on my Nvidia Shield Android Device my Spotify app it asking me to login all the time and it never use to do that it just brought me to my home page now it asks me to login when I ...
  • Xenia
  • Moderator
  • 400 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moved abroad permanently

Hi, I use Spotify premium for a while from Spain and just moved to the US. I changed the country and my credit card number on my account but Spotify don't stop asking me to change the country in the settings and don't let me listen any of my playlist...

  • Visitor
  • Hi,    I use Spotify premium for a while from Spain and just moved to the US. I changed the country and my credit card number on my account but Spotify don't stop asking me to change th...
  • Elena
  • Moderator
  • 518 Views
  • 5 replies
  • 0 likes
  • 518 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Öğrenci

PlanFree/PremiumCountry Türkiye DeviceSony XZ1Operating SystemAndroid My Question or IssueÖğrenci için premium tarifesini kullandım yaklaşık 1 yıdır. Tekrar almak istedim ancak öğrenciliğimi doğrularken "bu teklifi daha önce kullandın" hatası almakta...

  • Casual Listener
  • Plan Free/Premium Country Türkiye   Device Sony XZ1 Operating System Android   My Question or Issue Öğrenci için premium tarifesini kullandım yaklaşık 1 yıdır. Tekrar almak istedi...
  • Xenia
  • Moderator
  • 222 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 222 Views
  • 2 replies
  • 0 likes

Aylık ödemem 2kere çekildi

Spotify hesabımın aylık ödemesi 1 içerisinde 10 gün ara ile 17,99tl 2 defa hesabındab çekilmiştir , lütfen iade edilsin

  • Visitor
  • Spotify hesabımın aylık ödemesi 1 içerisinde 10 gün ara ile 17,99tl 2 defa hesabındab çekilmiştir , lütfen iade edilsin  
  • OneByBoo
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Country change

PlanFreeCountryFrom France to SwitzerlandDeviceSamsung A8Operating SystemAndroidMy Question or IssueHi,A few years ago I created my account in France (Free plan) but never used it. Since then I moved to Switzerland. I want to change my country in my ...

  • Casual Listener
  • Plan Free Country From France to Switzerland Device Samsung A8 Operating System Android My Question or Issue Hi, A few years ago I created my account in France (Free plan) but never used it...
  • OneByBoo
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • Account
  • 281 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help to not have to choose an account on TCL Roku TV

Plan: PremiumCountry: USDevice: TCL Roku TVOperating System: unsure My Question or IssueEvery time I open spotify on my TV, it asks me to select an account (I only have 1 account on spotify). Is there a way to make it so it doesn't ask me this, and s...

  • Casual Listener
  • Plan: Premium Country: US Device: TCL Roku TV Operating System: unsure   My Question or Issue Every time I open spotify on my TV, it asks me to select an account (I only have 1 accou...
  • Xenia
  • Moderator
  • 739 Views
  • 3 replies
  • 1 likes
  • Account
  • 739 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unknown people are using my account

I have got in the past few days many logins into my Spotify account. I’m living in Germany and they are from China, Russia, Panama, Italy and different other countries. After the first log in, I logged out of all devices and changed my password, but ...

  • Visitor
  • I have got in the past few days many logins into my Spotify account. I’m living in Germany and they are from China, Russia, Panama, Italy and different other countries. After the first log in, I logg...
  • Mario
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 341 Views
  • 1 replies
  • 0 likes

MY ACCOUNT GOT HACKED

Dear Spotify,I am a very upset PAYING customer that had been having issues trying to recover my account with absolutely no support from anyone. I received an email last night that someone from Russia has accessed my account. I followed the steps to r...

  • Casual Listener
  • Dear Spotify, I am a very upset PAYING customer that had been having issues trying to recover my account with absolutely no support from anyone. I received an email last night that someone from Russ...
  • Luan
  • Spotify Star
  • 1816 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 1816 Views
  • 5 replies
  • 0 likes

Account being accessed by other people

PlanPremiumCountryAustraliaMy Question or IssueI have gotten several emails from Spotify saying that my account has been accessed from Russia/United States. Every time I've gotten one I have reset my password in an incognito browser, gone through all...

  • Regular
  • Plan Premium Country Australia My Question or Issue I have gotten several emails from Spotify saying that my account has been accessed from Russia/United States. Every time I've gotten one I hav...
  • Jose_M
  • Spotify Star
  • 416 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 416 Views
  • 4 replies
  • 0 likes

Profile Picture QR-Codes

Hi.i changed my profile picture and my name but when I want to share my QR-Code picture, the profile picture and name stay the same. Is this a bug or do I just have to wait?i also tried reinstalling and restarting the phone.   

6ACC9FA9-7B6D-4FC6-8CA9-B3B846103F25.jpeg E07D7FF2-83C6-4A60-AA56-690A5E1A1622.jpeg
  • Visitor
  • Hi. i changed my profile picture and my name but when I want to share my QR-Code picture, the profile picture and name stay the same. Is this a bug or do I just have to wait? i also tried reinstall...
  • TaTHEj
  • Composer
  • 1089 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1089 Views
  • 1 replies
  • 0 likes

Superuser Contribution detected suspicious activity

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy 9Operating Systemandroid v9 My Question or Issuetoday i received a email stating that due to suspicious activity i had to reset my password.i want to know what activity was demed suspicous because i w...

  • Regular
  • Plan Premium Country Switzerland Device Samsung Galaxy 9 Operating System android v9   My Question or Issue today i received a email stating that due to suspicious activity i had to re...
  • krix0cris
  • Regular
  • 8824 Views
  • 8 replies
  • 0 likes
  • Account
    Security
  • 8824 Views
  • 8 replies
  • 0 likes

Suspicious login to my account multiple times

Hi, some days ago I received an email that someone logged in my account from another country. The first thing that I did was log off from all devices and change the password with an unique one.After few days it happened again from the same country so...

  • Regular
  • Hi, some days ago I received an email that someone logged in my account from another country. The first thing that I did was log off from all devices and change the password with an unique one. Afte...
  • EthanS1
  • Community Legend
  • 939 Views
  • 2 replies
  • 0 likes
  • 939 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suspicious login to my accont multiple times

PlanFreeCountryItalyDeviceXiaomi mi9Operating SystemWindows 10 My Question or IssueHi, some days ago I received an email that someone logged in my account from another country. The first thing that I did was log off from all devices and change the pa...

  • Regular
  • Plan Free Country Italy Device Xiaomi mi9 Operating System Windows 10   My Question or Issue Hi, some days ago I received an email that someone logged in my account from another countr...
  • Elena
  • Moderator
  • 851 Views
  • 8 replies
  • 0 likes
  • Account
  • 851 Views
  • 8 replies
  • 0 likes

18app

Dopo aver richiesto l'account premium per 6 mesi , tramite 18app, ed aver riscattato il codice richiesto (REMOVED) l'account non è passato a premium bensì è rimasto free, non riesco a trovare una soluzione. *Community Rock Star edit - removed persona...

  • Visitor
  • Dopo aver richiesto l'account premium per 6 mesi , tramite 18app, ed aver riscattato il codice richiesto (REMOVED) l'account non è passato a premium bensì è rimasto free, non riesco a trovare un...
  • OneByBoo
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Premium
  • 306 Views
  • 1 replies
  • 0 likes

Log In Issues & Premium trial not recognised

PlanPremiumCountryUKDeviceHP desktop & Samsung Galaxy 8 Operating SystemWindows 10 My Question or IssueI recently signed up for Premium and recieved email confirming trial period. First "log-in" worked fine but 24 hours later when I tried to log in I...

  • Visitor
  • Plan Premium Country UK Device HP desktop & Samsung Galaxy 8  Operating System Windows 10   My Question or Issue I recently signed up for Premium and recieved email confirming...
  • OneByBoo
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Login
  • 186 Views
  • 1 replies
  • 0 likes

Logged me out

My Question or Issue Two days ago I was suddenly logged out of my account on my computer and phone. I tried logging back in with my normal email and password, but it didn't work. I tried resetting my password and then logged in, but it created a new ...

  • Casual Listener
  •   My Question or Issue   Two days ago I was suddenly logged out of my account on my computer and phone. I tried logging back in with my normal email and password, but it didn't work. I t...
  • OneByBoo
  • Community Legend
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
  • 295 Views
  • 3 replies
  • 0 likes

My playlist keeps disappearing

Plan: PremiumCountry: Philippines Device: Samsung Galaxy S20 Ultra, HP Laptop)Operating System: Android 10, Windows 10 My Question or Issue:I have several playlists downloaded on my phone and laptop and then just one day they all disappeared on both ...

  • Visitor
  • Plan: Premium Country: Philippines   Device: Samsung Galaxy S20 Ultra, HP Laptop) Operating System: Android 10, Windows 10   My Question or Issue: I have several playl...
  • OneByBoo
  • Community Legend
  • 1565 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1565 Views
  • 1 replies
  • 0 likes

Solved!! HELP: I have 3 artist accounts (all different songs) created by 3 different distributors.

PlanSpotify for ArtistCountrySingaporeDeviceLenovoOperating SystemWindows My Question or Issue My issue: I am a Mandopop singer. I launched my 1st EP in 2017 under Artist ID "SiaYeun Tay 郑夏韵" under distributor #1。 When I launched my new single on 27-...

  • Casual Listener
  • Plan Spotify for Artist Country Singapore Device Lenovo Operating System Windows   My Question or Issue   My issue:  I am a Mandopop singer. I launched my 1st EP in 2017 un...
  • YeunSG1711
  • Casual Listener
  • 554 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 554 Views
  • 2 replies
  • 0 likes