Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hola tengo un problema queria comprar un cuenta para un amigo y la hice desde mi cuenta y resulta que actualice la mia y me baja de categoria que puedo hacer al respecto ?
My Spotify premium has now defaulted back to free after a payment issue. I've updated my payment details via apple and have confirmation by email and bank account that the payment has gone through but my account has now defaulted to free. I've logged...
I go to a college in dublin ireland called colaiste ide college of further education. This college is not listed in the college options. I would like to prove i attend college to avail of this offer
I'm really frustrated that i can't log into my account through email or facbook on my Mac or through my phone! i have tried every trouble shooter I can find but none of them work and it's really annoying that I can't log in
My Spotify logged me out on its own and I can't remember my password, when I try to reset my password it tells me that "your form has expired" help!!
Hi! I got charged for my normal $9.99 premium payment this month and along with it a random $30 Point of Sale charge? I haven't bought anything, upgraded anything, or even changed how/where I listen. I didn't even know you could make a $30 purchase!a...
My account hot disabeld somebody tips
My account has been hacked four times in a row now! Each time customer support has removed the hackers access and I have changed all my details and password but it still keeps happening. I recently closed my old account and started a new one and it g...
I've changed my email address for Facebook but Spotify still has the old email address. The only way I can change it is through Facebook... but I've already done that...
Hi Everyone,I currently have the free version of Spotify installed on my computer. I login with my Facebook account. Recently, my sister used my computer to login to her own Spotify account, and, now, Spotify automatically logs me in to her account n...
Me registre para cuenta premiun universitario y espero respuesta si me aceptaron. Lo cual ya tengo el cobro en mi tarjeta y no tengo el servicio premium
Hey all,I am having issues with wanting to block some followers. The music I listen to and my playlists are personal to me, and I would like the ability to keep my account private. Is there a way to block followers from viewing your account, instead ...
i cant remember my email what i used to create spotify account and i got premium and cant use the account so what the **bleep** should i do because the spotify support wont even help me
I have a bizarre charge on my credit card that was made online from a different continent, with a credit card that has only been used maybe twice in the past year for anything other than my pre-authorized Spotify subscription. Can someone check to se...
Hello, I need you help! I am a member of Premium Family?! how can I logout ?
Tengo un problema con mi cuenta de spotify family ya que me saco de mi cuenta hace días, he querido entrar con mis datos de domicilio y no los detecta siendo estos los correctos, por favor, serían tan amables de ayudarme? Gracias.
Hi, I have got the 7 day free premium trial on the app on my phone, then I realised I could get a 30 day free trail (as long as I cancelled the contract in time). So I got that as well. It says my free trial ends 7 days from today and will be renewed...
Every time i search the title "Call my name" by James Royal Spotify don't find
I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...
Hi all, I have some problems with my account (I guess) ... I signed up through fb a few weeks ago ( I use Spotify only on my desktop). It worked, I used my account , I listened to songs, but something happened , it signed out and I can't log in now. ...