Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NathanGuy
  • Regular
  • 234089 Views
  • 376 replies
  • 22 likes
  • Account
    Free
  • 234089 Views
  • 376 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12572 Views
  • 6 replies
  • 11 likes
  • Security
  • 12572 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526905 Views
  • 988 replies
  • 113 likes
  • Account
  • 526905 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127654 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127654 Views
  • 74 replies
  • 12 likes

Pagamento Estudante

Boa noite, Sou assinante do Spotify hà mais de 1 ano já, vi a promoção para estudantes e gostaria de aderir, porém, só existe pagamento por cartão de crédito.E por ventura, não o possuo, gostaria de saber se existe a possibilidade de geração de bolet...

  • Newbie
  • Boa noite,   Sou assinante do Spotify hà mais de 1 ano já, vi a promoção para estudantes e gostaria de aderir, porém, só existe pagamento por cartão de crédito. E por ventura, não o possuo, g...
  • Bittencourt
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Solved!! wrong name

I made an account using facebook and I just realized today that "real name" under my account profile is completely wrong.I don't even know who Nina Himmelsbach Bedel is but apparently that's my "real name" on spotify.How do I fix it to be Eunice Kim ...

  • Casual Listener
  • I made an account using facebook and I just realized today that "real name" under my account profile is completely wrong. I don't even know who Nina Himmelsbach Bedel is but apparently that's my "re...
  • johnny1944
  • Newbie
  • 8761 Views
  • 39 replies
  • 1 likes
  • 8761 Views
  • 39 replies
  • 1 likes

universitarios

contrate spotify para universitarios, me hicieron el cargo a mi tarjeta pero no me ha llegado correo electronico, me pueden ayudar con eso

  • Newbie
  • contrate spotify para universitarios, me hicieron el cargo a mi tarjeta pero no me ha llegado correo electronico, me pueden ayudar con eso 
  • jerry_gg88
  • Casual Listener
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Name has incorrect punctuation

As shown in this photo, My Artist Title is "Oh Jeremiah" with no comma in between the "Oh" and "Jeremiah". I have checked the linked facebook account and my name in spotify is correct. This "created by" on one of my playlists is the only place where ...

FullSizeRender.jpg
  • Newbie
  • As shown in this photo, My Artist Title is "Oh Jeremiah" with no comma in between the "Oh" and "Jeremiah". I have checked the linked facebook account and my name in spotify is correct. This "created ...
  • kejt_
  • Community Legend
  • 958 Views
  • 1 replies
  • 0 likes
  • Account
  • 958 Views
  • 1 replies
  • 0 likes

Spotify adding tracks to the Your Songs playlist automatically?

I'm having quite an annoying problem with spotify (I don't even know if it's just a bug in the desktop client). Yesterday the songs Battle Symphony and Good Goodbye from Linkin Park showed up on the song playlist but it wasn't me who added them. I de...

  • Casual Listener
  • I'm having quite an annoying problem with spotify (I don't even know if it's just a bug in the desktop client). Yesterday the songs Battle Symphony and Good Goodbye from Linkin Park showed up on the&...
  • Tom
  • Community Legend
  • 623 Views
  • 3 replies
  • 0 likes
  • Other
  • 623 Views
  • 3 replies
  • 0 likes

¿Cómo recuperar una playlist de Spotify que has escuchado ya?

Hace dos noches me puse una playlist que el sistema me sugirió. Era música para dormir. Había mucha guitarra eléctrica pero de un modo relajante. Anoche quería ponerla otra vez pero no la encontré. ¿Existe alguna manera de que alguien acceda a mi his...

  • Newbie
  • Hace dos noches me puse una playlist que el sistema me sugirió. Era música para dormir. Había mucha guitarra eléctrica pero de un modo relajante. Anoche quería ponerla otra vez pero no la encontré. ¿...
  • iamandyhill
  • Community Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

pago premium y no puedo elegir el streaming en alta calidad??

tengo el plan premium y en la configuracion de calidad de la música no me es posible seleccionar la opcion de alta calidad, donde dice ( solo premium) y es el plan que tengo

  • Newbie
  • tengo el plan premium y en la configuracion de calidad de la música no me es posible seleccionar la opcion de alta calidad, donde dice ( solo premium) y es el plan que tengo
  • iamandyhill
  • Community Legend
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Signing in on different device

Trying to sign into Spotify on another device and still says cannot sign in wrong password or user. But it's is the right one.

  • Casual Listener
  • Trying to sign into Spotify on another device and still says cannot sign in wrong password or user. But it's is the right one.
  • iamandyhill
  • Community Legend
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium wurde pausiert obwohl ich ein giftkarte benutzt habe

Ich habe schon seid 2 wochen das problem das mir immer angezeigt wird das ich eine neue zahlungs methode hinzufügen muss obwohl ich mit geschenk karten bezahlt habe. jetzt wurde mein spotify premium pausiert obwohl ich meine letze zahlung vor einer w...

  • Newbie
  • Ich habe schon seid 2 wochen das problem das mir immer angezeigt wird das ich eine neue zahlungs methode hinzufügen muss obwohl ich mit geschenk karten bezahlt habe. jetzt wurde mein spotify premium ...
  • Archiebaldrian
  • Newbie
  • 683 Views
  • 2 replies
  • 0 likes
  • 683 Views
  • 2 replies
  • 0 likes

Facebook Login Help

Hi , Maybe someone can help me with this. I recently logged out of Spotify yesterday and when I went to login with facebook it kept giving me an error 404 messege and that I have already authorized facebook to use spoitfy. No matter if I was on my de...

  • Visitor
  • Hi , Maybe someone can help me with this.  I recently logged out of Spotify yesterday and when I went to login with facebook it kept giving me an error 404 messege and that I have already author...
  • Tom
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Recupero Playlist

Utilizzavo un account legato a Facebook ed alla vecchia mail, ho chiuso l'account facebook e vorrei recuperare la musica e le playlist dal vecchio account sul mio nuovo account legato ad una nuova mail.

  • Newbie
  • Utilizzavo un account legato a Facebook ed alla vecchia mail, ho chiuso l'account facebook e vorrei recuperare la musica e le playlist dal vecchio account sul mio nuovo account legato ad una nuova ma...
  • iamandyhill
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! can not delete songs from playlist

I have a (old) playlist with a number of songs that can't be played anymore and can't be deleted as well. ( these song are presented in the list in a light grey color).Could some advise me how to solve this. ( the list consists over 400 songs).Thanks...

  • Newbie
  • I have a (old) playlist with a number of songs that can't be played anymore and can't be deleted as well. ( these song are presented in the list in a light grey color). Could some advise me how to s...
  • Hubo
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Other
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! New username

Is there a way to transfer playlists from one account to another in order to have a different username?

  • Visitor
  • Is there a way to transfer playlists from one account to another in order to have a different username?
  • Tom
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Account cancelled

I had a premium account for quite a while now. The last three or four months my sister payed it for me because I couldn't. Since this month I started paying for it myself again. For this I went to my account and changed the payment information. I pay...

  • Visitor
  • I had a premium account for quite a while now. The last three or four months my sister payed it for me because I couldn't. Since this month I started paying for it myself again. For this I went to my...
  • Robert_W
  • Community Legend
  • 1668 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1668 Views
  • 4 replies
  • 0 likes

Conta do Spotify totalmente resetada

Olá! Não vi este problema em nenhum outro tópico e busco ajuda pra resolver. Ontem à noite, meu spotify premium estava funcionando normalmente quando do nada pausa a música e começa a funcionar de forma free. Quando deslogo e entro de novo (minha con...

  • Newbie
  • Olá! Não vi este problema em nenhum outro tópico e busco ajuda pra resolver. Ontem à noite, meu spotify premium estava funcionando normalmente quando do nada pausa a música e começa a funcionar de fo...
  • MattSuda
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong profile name displayed in desktop app

Hi there, Spotify is not showing my correct profile name in the desktop app. The web version and the phone app updated itself seamlessly after I changed my name on facebook but the desktop app picked up something that I'm not even sure where it got f...

  • Casual Listener
  • Hi there,   Spotify is not showing my correct profile name in the desktop app. The web version and the phone app updated itself seamlessly after I changed my name on facebook but the desktop a...
  • Maxim
  • Spotify Star
  • 1387 Views
  • 14 replies
  • 0 likes
  • 1387 Views
  • 14 replies
  • 0 likes

Cannot log in as I created a Facebook account using the email I made my Spotify account with before

Made a Spotify account in September 2016 then made a Facebook account with the same email a few months later. I have logged out of my original account on all my devices now and when I try to log in normally it says there is already a Facebook account...

  • Visitor
  • Made a Spotify account in September 2016 then made a Facebook account with the same email a few months later. I have logged out of my original account on all my devices now and when I try to log in n...
  • MattSuda
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Problem with log in

Hi! When I should log in it comes up that I already have an account. I press log in and not create a new account. Can you help med?

  • Casual Listener
  • Hi!  When I should log in it comes up that I already have an account. I press log in and not create a new account. Can you help med?
  • Tom
  • Community Legend
  • 403 Views
  • 4 replies
  • 0 likes
  • Free
  • 403 Views
  • 4 replies
  • 0 likes

Lautstärke der Werbung, läuft bei euch

Moin, wollt mal fragen wer auf die tolle Idee kam das die Werbung so schön scheppert?!Mir knallts bald alles weg wenn ich ruhige Musik höre und dann diese tolle Werbung kommt. Habe gerne Musik im Hintergrund, wisst schon, das ist dort wo es nicht stö...

  • Newbie
  • Moin,   wollt mal fragen wer auf die tolle Idee kam das die Werbung so schön scheppert?! Mir knallts bald alles weg wenn ich ruhige Musik höre und dann diese tolle Werbung kommt.   Hab...
  • Utze666
  • Casual Listener
  • 1479 Views
  • 3 replies
  • 1 likes
  • Other
  • 1479 Views
  • 3 replies
  • 1 likes

Deleted Offline Music

I saved lots of music offline, and just today after powercycling my phone all of it were gone. What happened?. My premium subscription is still active.

  • Newbie
  • I saved lots of music offline, and just today after powercycling my phone all of it were gone. What happened?. My premium subscription is still active.
  • Tom
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes