Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76400 Views

28 replies

0 likes

  • 76400 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94230 Views

9 replies

2 likes

Account
Login
  • 94230 Views
  • 9 replies
  • 2 likes

Solved!! Country in my account

HiFor many years I have used my Spotify account, for more than a year I had the Premium service (by alliance with my telephone operator).I live in Colombia and I am in the United States on vacation. Today when I entered my account, the application re...

Casual Listener

Hi For many years I have used my Spotify account, for more than a year I had the Premium service (by alliance with my telephone operator). I live in Colombia and I am in the United States on vacati...

Maxim

Spotify Star

449 Views

1 replies

0 likes

Account
Premium
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads

On Spotify free, the ads are meant to be every 30 minutes after listening to a few ads. However, mine are always every 15 minutes! And yes, I do not change songs when this happens, as I know Spotify love to play more ads when you skip or change playl...

Newbie

On Spotify free, the ads are meant to be every 30 minutes  after listening to a few ads. However, mine are always every 15 minutes! And yes, I do not change songs when this happens, as I know Sp...

Aimee_T

Roadie

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Transferring Premium

Hi there, I opened a ticket a little bit ago and was hoping to get my premium spoitfy account transferred to this one because I deactivated my facebook account. My case number is: 08009160 Thanks!

Casual Listener

Hi there, I opened a ticket a little bit ago and was hoping to get my premium spoitfy account transferred to this one because I deactivated my facebook account.   My case number is: 08009...

KatesHere

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Updating spotify payment method

Hi. I want to change my payment method (credit card) here in spotify but everytime i input my new credit card details, the tab "put expiration date" always appear eventhough i've put the expiration date already. Can someone please help me. Thank you.

Newbie

Hi. I want to change my payment method (credit card) here in spotify but everytime i input my new credit card details, the tab "put expiration date" always appear eventhough i've put the expiration d...

ejchave88

Newbie

394 Views

3 replies

0 likes

  • 394 Views
  • 3 replies
  • 0 likes

Can't login to app but through internet it works

Hey there, I just got connected to the family account and quite my original account. I am using the same name/Mail and password, but after log out I can only log in through Internet, when trying with the app it tells me I am not having an Account, pl...

Newbie

Hey there, I just got connected to the family account and quite my original account. I am using the same name/Mail and password, but after log out I can only log in through Internet, when trying with...

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

I'm very confused

So.. firstly, the search function wasn't working.. someone suggested re-installingI re-installed the App on my Android phone.. my playlists have disappeared!And now it is saying I have a free account.. when I've been paying premium for the last coupl...

Newbie

So.. firstly, the search function wasn't working.. someone suggested re-installing I re-installed the App on my Android phone.. my playlists have disappeared! And now it is saying I have a free a...

Maxim

Spotify Star

253 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 253 Views
  • 1 replies
  • 0 likes

i'm not able to connect to Spotify Family

Hi,I was member of spotify family with my cousin. Recently I got a mail from spotify to confirm our adress, so I did it. What i havent noticed is that the original adress was wrong (the postal code had only 2 numbers) so i didn't passed the verificat...

Casual Listener

Hi, I was member of spotify family with my cousin. Recently I got a mail from spotify to confirm our adress, so I did it. What i havent noticed is that the original adress was wrong (the postal code...

danilomedina84

Newbie

551 Views

2 replies

1 likes

Login
Premium
  • 551 Views
  • 2 replies
  • 1 likes

Superuser Contribution Login trouble

I recently deactivated my Facebook and had to enter my credentials everytime I logged in but I recently reactived my Facebook and tried to delete the app and relink it to my Spotify account and it still asks me for my credentials every time i use the...

Newbie

I recently deactivated my Facebook and had to enter my credentials everytime I logged in but I recently reactived my Facebook and tried to delete the app and relink it to my Spotify account and it st...

user-removed

Not applicable

437 Views

1 replies

0 likes

Account
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deactivated Facebook Account

I registered on Spotify thru Facebook, unfortunately I deactivated my facebook account but I want to retain my Spotify acct. How can I use other e-mail? And transfer all my playlist to the new acct? im a Premium member

Newbie

I registered on Spotify thru Facebook, unfortunately I deactivated my facebook account but I want to retain my Spotify acct. How can I use other e-mail? And transfer all my playlist to the new acct? ...

user-removed

Not applicable

311 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution This form has expired. Please reload the page and try again.

Alright so i tried to create my own account,not use fb, but after i fill everithing it says This form has expired. Please reload the page and try again. iv'e reloaded tha page 10 times and re-complete and still nothing happens. is this about not beei...

Regular

Alright so i tried to create my own account,not use fb, but after i fill everithing it says This form has expired. Please reload the page and try again. iv'e reloaded tha page 10 times and re-co...

user-removed

Not applicable

4083 Views

3 replies

0 likes

Free
Login
  • 4083 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account not working from laptop to mobile phone

Hi! My premium account is not working anymore when I opened the app in my new mobile Phone. How can I get it back? Thanks!

Newbie

Hi! My premium account is not working anymore when I opened the app in my new mobile Phone. How can I get it back? Thanks!

user-removed

Not applicable

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in issue

Alright so i used spotify with my fb account but now i got disconected and i can't log in back because they said invalid user or pasword error code 3. I changed my fb pasword but nothing, On google website im loged in but i can't log in into spotify ...

Regular

Alright so i used spotify with my fb account but now i got disconected and i can't log in back because they said invalid user or pasword error code 3. I changed my fb pasword but nothing, On google w...

user-removed

Not applicable

380 Views

3 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
  • 380 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Plan Subscription Removed?

Hello everyone, I have a doubt, I've been part of my family plan for about one year and half, and today for no reason me and my brother got removed from our family plan. I've tried to search through some topics but I could not find the reason for thi...

Music Fan

Hello everyone,    I have a doubt, I've been part of my family plan for about one year and half, and today for no reason me and my brother got removed from our family plan. I've tried to ...

GkMaTToS

Music Fan

576 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 576 Views
  • 2 replies
  • 0 likes

How can I delete all of my music on Spotify so I can start over?

I need to delete everything but I don't wanna do it song by song, is there anyway I can delete everything?

Newbie

I need to delete everything but I don't wanna do it song by song, is there anyway I can delete everything?

Maxim

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Pin kod fungerar ej

Jag har köpt ett presentkort värd 300kr, men pin koden fungerar ej. Jag har mailat support, men som svar har jag fått bara en automatisk mail tillbaka! Hoppas att någon kan hjälpa mig här!

Newbie

Jag har köpt ett presentkort värd 300kr, men pin koden fungerar ej. Jag har mailat support, men som svar har jag fått bara en automatisk mail tillbaka! Hoppas att någon kan hjälpa mig här!

Felicia258

Newbie

468 Views

2 replies

0 likes

Other
Premium
  • 468 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to change Premium subscription

I need to cancel my subscription in premium because i forgot that i used a google account that cannot be open be open . My question is, if i cancel my subscription so there reason for me to worry about paying the 129? Because i'm planning to use othe...

Newbie

I need to cancel my subscription in premium because i forgot that i used a google account that cannot be open be open . My question is, if i cancel my subscription so there reason for me to worry abo...

Melody

Spotify

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't start my Spotify!!

Today at morning, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was with the sing up screen and log in, as I had recently downloaded the app. So, I went to the option "Log In" beca...

Regular

Today at morning, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was with the sing up screen and log in, as I had recently downloa...

Melody

Spotify

369 Views

1 replies

0 likes

Account
Login
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution fb and spotify cant login

hello guys first i logged in spotify with facebook 2 years ago or 3 however i had email spotify account settings so lets say this email is X. then 1 years ago i created new spotify account with Y email address. to add profile photo i linked my facebo...

Newbie

hello guys  first i logged in spotify with facebook 2 years ago or 3 however i had email spotify account settings so lets say this email is X. then 1 years ago i created new spotify account wit...

Melody

Spotify

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening offline

So when my music is downloaded, is suppose to show a green arrow next to it. Lately is not showing me when my music is being downloaded and shows gray arrows next to some of my songs, but i can still listen to them offline. Shouldnt it be green for m...

Newbie

So when my music is downloaded, is suppose to show a green arrow next to it. Lately is not showing me when my music is being downloaded and shows gray arrows next to some of my songs, but i can still...

Melody

Spotify

328 Views

1 replies

0 likes

Account
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly picture not changing!

Hello!First off, I wasn't really sure where to post this, I hope it's alright I did it here. If anything I suppose it can be moved to the right spot. Since my Spotify is linked to my Facebook it uses my profile picture as the discover weekly picture....

Newbie

Hello! First off, I wasn't really sure where to post this, I hope it's alright I did it here. If anything I suppose it can be moved to the right spot.   Since my Spotify is linked to my Faceb...

Melody

Spotify

433 Views

1 replies

1 likes

Account
  • 433 Views
  • 1 replies
  • 1 likes