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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76895 Views

28 replies

0 likes

  • 76895 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95132 Views

9 replies

2 likes

Account
Login
  • 95132 Views
  • 9 replies
  • 2 likes

Facebook log in error

Alright so i've been using this app for 1 week,after i finally managed to log in via facebook.Well i used the up in this morning but know for some reason im no longer connected and when i tried to log in again it said error code 3 username or pasword...

Regular

Alright so i've been using this app for 1 week,after i finally managed to log in via facebook.Well i used the up in this morning but know for some reason im no longer connected and when i tried to lo...

gremtan1

Regular

910 Views

2 replies

0 likes

  • 910 Views
  • 2 replies
  • 0 likes

New activitioncode

How i get from premium to a free account?I have a new activation code and i don't wont to lose my music listes.

Newbie

How i get from premium to a free account? I have a new activation code and i don't wont to lose my music listes.

Maxim

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Account deactivated

Hi there, a couple of weeks ago, Spotify took €9,99 of my bankaccount because I have a Premium Account, I didn't had a lot of money so I took the money back.When I eventually got my monthly payment, I made a transaction of €9,99 back to Spotify. I ex...

Newbie

Hi there, a couple of weeks ago, Spotify took €9,99 of my bankaccount because I have a Premium Account, I didn't had a lot of money so I took the money back. When I eventually got my monthly payment...

Maxim

Spotify Star

957 Views

1 replies

0 likes

Account
Login
Premium
  • 957 Views
  • 1 replies
  • 0 likes

cannot login due to "being abroad" but I'm not abroad

Ok. Let's see if I can explain this coherently. I created a Facebook account that was "located in" Oslo Norway, I however am in Canada. While I was actually in Oslo on vacation tho I created a Spotify account linked to my Facebook account not realizi...

Newbie

Ok. Let's see if I can explain this coherently. I created a Facebook account that was "located in" Oslo Norway, I however am in Canada. While I was actually in Oslo on vacation tho I created a Spotif...

Maxim

Spotify Star

383 Views

1 replies

0 likes

Account
  • 383 Views
  • 1 replies
  • 0 likes

You just registered in the community. Welcome to an amazing experience!

Hello, Today I received an e-mail from noreply-support@spotify.com.You just registered in the community. Welcome to an amazing experience! When I login to my account: Date Registered "yesterday". But I never registered to this message board. What hap...

Newbie

Hello,   Today I received an e-mail from noreply-support@spotify.com. You just registered in the community. Welcome to an amazing experience!     When I login to m...

StellaX

Casual Listener

645 Views

2 replies

0 likes

Account
  • 645 Views
  • 2 replies
  • 0 likes

Spotify abroad

Can not change the country.in the settings

Casual Listener

Can not change the country.in the settings

kejt_

Community Legend

555 Views

3 replies

0 likes

  • 555 Views
  • 3 replies
  • 0 likes

Solved!! Switching from individual to family account

hi there my daughter has a premium account which she is very protective of! i have recently started a family premium account and obviously its cheaper for her to be part of thati just want to check she wont lose any music and it will be a seamless tr...

Casual Listener

hi there   my daughter has a premium account which she is very protective of!  i have recently started a family premium account and obviously its cheaper for her to be part of that i j...

kalvaren

Casual Listener

1911 Views

5 replies

0 likes

  • 1911 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problemas al vincular cuenta Facebook

Tengo una cuenta premium asociada a mi e-mail con un plan familiar.No puedo vincluar mi cuenta de facebook a mi cuenta premium porque al parecer inicié sesion con Facebook alguna vez, por lo tanto Spotify las considera como dos cuentas independientes...

Newbie

Tengo una cuenta premium asociada a mi e-mail con un plan familiar. No puedo vincluar mi cuenta de facebook a mi cuenta premium porque al parecer inicié sesion con Facebook alguna vez, por lo t...

MonicaM_Bogota

Roadie

562 Views

1 replies

1 likes

  • 562 Views
  • 1 replies
  • 1 likes

Superuser Contribution Familiares desconectados de plan familiar

Tengo a 4 familiares en mi plan familiar y hace unos días a 3 de ellos les llego notificacion de que ahora contaban con cuenta gratis pero yo sigo pagando el plan familiar y ellos seguian en mi lista. Al intentar reactivarlos les envie d nuevo la inv...

Casual Listener

Tengo a 4 familiares en mi plan familiar y hace unos días a 3 de ellos les llego notificacion de que ahora contaban con cuenta gratis pero yo sigo pagando el plan familiar y ellos seguian en mi lista...

MonicaM_Bogota

Roadie

402 Views

1 replies

0 likes

Account
Free
Login
Subscription
  • 402 Views
  • 1 replies
  • 0 likes

Spotify Thinks I'm Swedish!

Hello! I'm hoping someone can lend me a hand. It seems that whenever I go to access my account information, I'm directed to the Swedish site, and not the English version. While I wish I could speak fluent Swedish, unfortunately I cannot! I haven't be...

Casual Listener

Hello!   I'm hoping someone can lend me a hand. It seems that whenever I go to access my account information, I'm directed to the Swedish site, and not the English version.   While I wi...

CKorang

Casual Listener

888 Views

3 replies

0 likes

  • 888 Views
  • 3 replies
  • 0 likes

Solved!! change of country

Hello,I just signed up with a german proxy, but I'm french.In my settings, the only choice in the countries is Germany !How to change it ?

Casual Listener

Hello, I just signed up with a german proxy, but I'm french. In my settings, the only choice in the countries is Germany ! How to change it ?  

2017spotifyd

Newbie

1338 Views

8 replies

0 likes

  • 1338 Views
  • 8 replies
  • 0 likes

Spotify Connect/Random devices on my account?!

This has been an on-going issue for the past few weeks now. An unknown device entitled 'Sukhpals echodot' is connected to my account and I have zero idea who or where it is. I've changed my password several times, including my Facebook password incas...

Newbie

This has been an on-going issue for the past few weeks now. An unknown device entitled 'Sukhpals echodot' is connected to my account and I have zero idea who or where it is. I've changed my password ...

SanjiSun

Newbie

1006 Views

1 replies

0 likes

Account
Security
  • 1006 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Connect not working

I'm trying to connect my facebook account to spotify, but everytime I get the following errors: Oops! Something went wrong, please try again or check out our help areaSorry there has been a temporary error, please try again later.It said that this wa...

Casual Listener

I'm trying to connect my facebook account to spotify, but everytime I get the following errors:  Oops! Something went wrong, please try again or check out our help area Sorry there has been a...

testificate

Casual Listener

742 Views

3 replies

0 likes

  • 742 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscripcion cancelada sin reembolso de pago

Hola me puse en contacto con vosotros para que cancelaseis mi subscripción ya que a causa de un error no lo pude hacer yo y el pago se mantuvo retenido, bien, pues veo que se ha cancelado la subscripción, mi spotify ha pasado a ser free pero no se me...

Casual Listener

Hola me puse en contacto con vosotros para que cancelaseis mi subscripción ya que a causa de un error no lo pude hacer yo y el pago se mantuvo retenido, bien, pues veo que se ha cancelado la subscrip...

MonicaM_Bogota

Roadie

331 Views

1 replies

0 likes

Subscription
  • 331 Views
  • 1 replies
  • 0 likes

Which e-mail does my acc have?

Hello,I am writing from another account.My problem is that I need to reset my password but I don't know the email. I only know the ID and spotify doesn't tell me to what email they are going to send their email to reset my password.I need this accoun...

Newbie

Hello, I am writing from another account. My problem is that I need to reset my password but I don't know the email. I only know the ID and spotify doesn't tell me to what email they are going to s...

KatesHere

Community Legend

379 Views

1 replies

0 likes

Account
  • 379 Views
  • 1 replies
  • 0 likes

Cant add songs to playlist anymore

I never had a problem adding songs to my playlist on spotify. I would just search up the song and click add to playlist. Bit suddenly i go on spotify and the library button is nowhere to be found and there is no add to playlist button either. Please ...

Casual Listener

I never had a problem adding songs to my playlist on spotify. I would just search up the song and click add to playlist. Bit suddenly i go on spotify and the library button is nowhere to be found and...

Maxim

Spotify Star

326 Views

1 replies

0 likes

Account
Free
Other
  • 326 Views
  • 1 replies
  • 0 likes

Problema con mi metodo de pago

Hola, no puedo pagar mi cuenta con mi tarjeta de credito, a pesar de que tengo saldo en ella, siempre pague con esta tarjeta y es la primera vez que me pasa algo asi, llame al banco y me dijeron que mi tarjeta no esta bloqueada y que tenia que ponerm...

Casual Listener

Hola, no puedo pagar mi cuenta con mi tarjeta de credito, a pesar de que tengo saldo en ella, siempre pague con esta tarjeta y es la primera vez que me pasa algo asi, llame al banco y me dijeron que ...

Esther1970

Newbie

577 Views

6 replies

0 likes

Premium
  • 577 Views
  • 6 replies
  • 0 likes

Superuser Contribution Charged

Look I got charged 5 times 2 different accounts. And the never asked for a email or password sign up..

Newbie

Look I got charged 5 times 2 different accounts. And the never asked for a email or password sign up..

Aimee_T

Roadie

284 Views

1 replies

0 likes

Account
  • 284 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I accidentally linked my FB account to this account, now I can't login to Spotify

I accidentlaly linked my Facebook Account to this Spotify account (the account I'm trying to get into is the head of the family subscription to which this account is attached) and now I can't log into my spotify account at all. I unlinked the account...

Newbie

I accidentlaly linked my Facebook Account to this Spotify account (the account I'm trying to get into is the head of the family subscription to which this account is attached) and now I can't lo...

Aimee_T

Roadie

442 Views

1 replies

0 likes

Account
Login
Subscription
  • 442 Views
  • 1 replies
  • 0 likes

Solved!! Access To Artist Page

Hey there so I'm an artist who is not signed to a label and have never tried to set up an artist page or released music officially on my own, I have only been featured on a few tracks that others have released on Spotify. It has come to my attention ...

Newbie

Hey there so I'm an artist who is not signed to a label and have never tried to set up an artist page or released music officially on my own, I have only been featured on a few tracks that other...

Maxim

Spotify Star

1892 Views

1 replies

0 likes

Account
Other
  • 1892 Views
  • 1 replies
  • 0 likes