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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172724 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172724 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11364 Views
  • 6 replies
  • 11 likes
  • Security
  • 11364 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515954 Views
  • 986 replies
  • 113 likes
  • Account
  • 515954 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126009 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126009 Views
  • 74 replies
  • 12 likes

Student discount only via creditcard?

I'm currently a premium member and would like to change my account with the student discount. My premium account is payed through PayPal because i don't have a credit card. How can i change my account without a credit card? I don't seem to find a rea...

  • Newbie
  • I'm currently a premium member and would like to change my account with the student discount. My premium account is payed through PayPal because i don't have a credit card. How can i change my accoun...
  • teawithbears
  • Newbie
  • 326 Views
  • 1 replies
  • 1 likes
  • 326 Views
  • 1 replies
  • 1 likes

Cancelamento de assinatura

Fui assinar uma assinatura de studant porem ja foi cobrado no meu cartao antes mesmo de eu enviar os documentos. Porem quero cancelar a compra. Nao compra.

  • Newbie
  • Fui assinar uma assinatura de studant porem ja foi cobrado no meu cartao antes mesmo de eu enviar os documentos. Porem quero cancelar a compra. Nao compra.
  • Bittencourt
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Desconto

Não consigo aderir ao desconto na opção de pagamento por boleto bancário

  • Newbie
  • Não consigo aderir ao desconto na opção de pagamento por boleto bancário
  • Bittencourt
  • Spotify Star
  • 498 Views
  • 5 replies
  • 0 likes
  • Account
  • 498 Views
  • 5 replies
  • 0 likes

Superuser Contribution Been charged twice for 3 years already...desperate help!

I started SPOTIFY with an account at hotmail :******@hotmail.com and this account got compromised so I closed my hotmail account. I opened another account with SPOTIFY but with this email ********@wfscorp.com and when I went to close the SPOTIFY acco...

  • Casual Listener
  • I started SPOTIFY with an account at hotmail :******@hotmail.com and this account got compromised so I closed my hotmail account.     I opened another account with S...
  • jp2k1962
  • Casual Listener
  • 379 Views
  • 3 replies
  • 0 likes
  • Account
  • 379 Views
  • 3 replies
  • 0 likes

Solved!! All My Music Has Disappeared!

I just opened Spotify on my phone and all of my saved songs have disappeared apart from 1! I've tried logging out and logging in, unsaving the last song left and checking with the desktop app. Nothing has worked! I have no idea what has happened, but...

  • Regular
  • I just opened Spotify on my phone and all of my saved songs have disappeared apart from 1! I've tried logging out and logging in, unsaving the last song left and checking with the desktop app. Nothin...
  • Kantankerus
  • Regular
  • 2020 Views
  • 4 replies
  • 1 likes
  • Account
  • 2020 Views
  • 4 replies
  • 1 likes

Spotify Web Login

Hy,I'm using the Spotify Web Site for years now but starting last month (march 2017) i can't log in anymore. I always used the facebook login. And right now it just says login in with facebook for hours...And before anyone says to look through the fo...

  • Casual Listener
  • Hy, I'm using the Spotify Web Site for years now but starting last month (march 2017) i can't log in anymore. I always used the facebook login. And right now it just says login in with facebook for ...
  • MauriceMV
  • Spotify Star
  • 1549 Views
  • 3 replies
  • 0 likes
  • 1549 Views
  • 3 replies
  • 0 likes

Tinha premmium individual e passei para premmium familiar

Boa noite, Antes eu tinha um Spotify Premmium Individual, agora entrei em um Spotify Premmium Familiar iniciado pelo meu irmão. Gostaria de saber se automaticamente a minha conta antiga é cancelada. Grato

  • Newbie
  • Boa noite,   Antes eu tinha um Spotify Premmium Individual, agora entrei em um Spotify Premmium Familiar iniciado pelo meu irmão. Gostaria de saber se automaticamente a minha conta antiga é ca...
  • cadmielp
  • Roadie
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Solved!! Login Time Out

Hi. I am having trouble logging into Spotify on my iphone 7. I login through FB. I have uninstalled/ reinstalled the app on my phone and FB. I have changed my FB passoword. I am able to login on my computer, so I don't think that this is account rela...

  • Casual Listener
  • Hi. I am having trouble logging into Spotify on my iphone 7. I login through FB. I have uninstalled/ reinstalled the app on my phone and FB. I have changed my FB passoword. I am able to login on my c...
  • smwonders
  • Casual Listener
  • 1568 Views
  • 1 replies
  • 0 likes
  • 1568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accounts

I have two accounts ( Facebook free account and one Premmium with the app) and I want to transform in just one account: link the Premmium with the Facebook, but I can't because It already exist a account vinculated.

  • Visitor
  • I have two accounts ( Facebook free account and one Premmium with the app) and I want to transform in just one account: link the Premmium with the Facebook, but I can't because It already exist a acc...
  • MaryS
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

I recently posted original songs and they are attached to different artist same name

I recently posted songs through an outside service and my songs are attached to a different artist with the same name! How can i remove from him and put them under my name?

  • Casual Listener
  • I recently posted songs through an outside service and my songs are attached to a different artist with the same name! How can i remove from him and put them under my name?
  • MattSuda
  • Spotify Star
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

Spoitfy student offer for students in the NL

Hey, I'm a german student studying in the Netherlands. I would like to take the offer spotify student but it does not work for students in the NL. Is tehre some way around this?

  • Newbie
  • Hey, I'm a german student studying in the Netherlands. I would like to take the offer spotify student but it does not work for students in the NL. Is tehre some way around this?
  • MattSuda
  • Spotify Star
  • 778 Views
  • 2 replies
  • 0 likes
  • Premium
  • 778 Views
  • 2 replies
  • 0 likes

Studentenkorting Netherlands

Hi!On the spotify homepage, there is a discount for dutch students advertised. But as soon as you click on it, the website simply refreshed but there is no further information. How can I acutally activate the discount? When is it going to be enabled?

  • Newbie
  • Hi! On the spotify homepage, there is a discount for dutch students advertised. But as soon as you click on it, the website simply refreshed but there is no further information. How can I acuta...
  • MattSuda
  • Spotify Star
  • 1040 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 1040 Views
  • 2 replies
  • 0 likes

Student Discount Netherlands

the link to that discount broken, and people on the forum say that students don't get any discount. So can I get a discount or is it "just" false advertisement ?

  • Casual Listener
  • the link to that discount broken, and people on the forum say that students don't get any discount. So can I get a discount or is it "just" false advertisement ?
  • MattSuda
  • Spotify Star
  • 749 Views
  • 6 replies
  • 0 likes
  • Premium
  • 749 Views
  • 6 replies
  • 0 likes

Solved!! lösenord för fler enheter

Vill kunna lyssna på Spotify på fler enheter, på mitt konto öppnar jag "Ange enhetslösenord", där står mitt enhetsanvändarnamn med uppmaningen "Skicka epostmeddelande för att ange lösenordet", när jag klickar på det visas detta:"Ett e-postmeddelande ...

  • Newbie
  • Vill kunna lyssna på Spotify på fler enheter, på mitt konto öppnar jag "Ange enhetslösenord", där står mitt enhetsanvändarnamn med uppmaningen "Skicka epostmeddelande för att ange lösenordet", när ja...
  • musiccornercv
  • Roadie
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Present card is unvalid

I bought an hour ago an spotify card for one month.Now i'm trying to activated it, and then say its unvalid.what can i do to stil get my premium? becaus now it feels like i donate 10 euro to spotfiy..

  • Newbie
  • I bought an hour ago an spotify card for one month. Now i'm trying to activated it, and then say its unvalid. what can i do to stil get my premium? becaus now it feels like i donate 10 eu...
  • musiccornercv
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • Premium
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Student discount for Switzerland

Hello! Some student friends in Germany pointed out to me that I could sign up for the student discount instead of paying the full premium fee. I couldn't find anything online regarding a student discount for Swiss subscribers. Is this not a thing for...

  • Newbie
  • Hello!   Some student friends in Germany pointed out to me that I could sign up for the student discount instead of paying the full premium fee. I couldn't find anything online regarding a stu...
  • MattSuda
  • Spotify Star
  • 1270 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1270 Views
  • 2 replies
  • 0 likes

Spotify Premium germany - austria for students

Hi there,I´m from Germany and have a german adress in Spotify. I, m studying in Austria though. I want to buy a premium student account but that somehow didnt work, because there is only Germany and Great Britan available as options to verrify your U...

  • Newbie
  • Hi there, I´m from Germany and have a german adress in Spotify. I, m studying in Austria though. I want to buy a premium student account but that somehow didnt work, because there is only Germany an...
  • MattSuda
  • Spotify Star
  • 641 Views
  • 2 replies
  • 0 likes
  • 641 Views
  • 2 replies
  • 0 likes

Solved!! student discount Austria?

Hey, is there a student discount for Austria? glgjo

  • Newbie
  • Hey,   is there a student discount for Austria?   glg jo
  • MattSuda
  • Spotify Star
  • 615 Views
  • 2 replies
  • 0 likes
  • 615 Views
  • 2 replies
  • 0 likes

Solved!! Student discount Belgium?

Hi, I'm a student in Belgium and I just heard about a student discount. But when I look on the website off Spotify I can't find any information about this. Is it not available for Belgium? Or is not yet available for Belgium? Thanks,Joan

  • Newbie
  • Hi,   I'm a student in Belgium and I just heard about a student discount. But when I look on the website off Spotify I can't find any information about this. Is it not available for Belgium? O...
  • MattSuda
  • Spotify Star
  • 3704 Views
  • 8 replies
  • 5 likes
  • Other
  • 3704 Views
  • 8 replies
  • 5 likes

Can you upgrade Vodafone Premium account to Family Bundle?

I have taken out a further 2 year account with Vodafone so should be getting my Premium reactivated soon. However, is there any means of upgrading this to a family bundle? Regards Brian

  • Casual Listener
  • I have taken out a further 2 year account with Vodafone so should be getting my Premium reactivated soon.  However, is there any means of upgrading this to a family bundle?   Regards &nb...
  • andrew_k
  • Newbie
  • 1533 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1533 Views
  • 4 replies
  • 0 likes