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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82979 Views

29 replies

0 likes

  • 82979 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103760 Views

10 replies

3 likes

Account
Login
  • 103760 Views
  • 10 replies
  • 3 likes

Superuser Contribution Familiares desconectados de plan familiar

Tengo a 4 familiares en mi plan familiar y hace unos días a 3 de ellos les llego notificacion de que ahora contaban con cuenta gratis pero yo sigo pagando el plan familiar y ellos seguian en mi lista. Al intentar reactivarlos les envie d nuevo la inv...

Casual Listener

Tengo a 4 familiares en mi plan familiar y hace unos días a 3 de ellos les llego notificacion de que ahora contaban con cuenta gratis pero yo sigo pagando el plan familiar y ellos seguian en mi lista...

MonicaM_Bogota

Roadie

413 Views

1 replies

0 likes

Account
Free
Login
Subscription
  • 413 Views
  • 1 replies
  • 0 likes

Spotify Thinks I'm Swedish!

Hello! I'm hoping someone can lend me a hand. It seems that whenever I go to access my account information, I'm directed to the Swedish site, and not the English version. While I wish I could speak fluent Swedish, unfortunately I cannot! I haven't be...

Casual Listener

Hello!   I'm hoping someone can lend me a hand. It seems that whenever I go to access my account information, I'm directed to the Swedish site, and not the English version.   While I wi...

CKorang

Casual Listener

930 Views

3 replies

0 likes

  • 930 Views
  • 3 replies
  • 0 likes

Solved!! change of country

Hello,I just signed up with a german proxy, but I'm french.In my settings, the only choice in the countries is Germany !How to change it ?

Casual Listener

Hello, I just signed up with a german proxy, but I'm french. In my settings, the only choice in the countries is Germany ! How to change it ?  

2017spotifyd

Newbie

1384 Views

8 replies

0 likes

  • 1384 Views
  • 8 replies
  • 0 likes

Spotify Connect/Random devices on my account?!

This has been an on-going issue for the past few weeks now. An unknown device entitled 'Sukhpals echodot' is connected to my account and I have zero idea who or where it is. I've changed my password several times, including my Facebook password incas...

Newbie

This has been an on-going issue for the past few weeks now. An unknown device entitled 'Sukhpals echodot' is connected to my account and I have zero idea who or where it is. I've changed my password ...

SanjiSun

Newbie

1019 Views

1 replies

0 likes

Account
Security
  • 1019 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Connect not working

I'm trying to connect my facebook account to spotify, but everytime I get the following errors: Oops! Something went wrong, please try again or check out our help areaSorry there has been a temporary error, please try again later.It said that this wa...

Casual Listener

I'm trying to connect my facebook account to spotify, but everytime I get the following errors:  Oops! Something went wrong, please try again or check out our help area Sorry there has been a...

testificate

Casual Listener

761 Views

3 replies

0 likes

  • 761 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscripcion cancelada sin reembolso de pago

Hola me puse en contacto con vosotros para que cancelaseis mi subscripción ya que a causa de un error no lo pude hacer yo y el pago se mantuvo retenido, bien, pues veo que se ha cancelado la subscripción, mi spotify ha pasado a ser free pero no se me...

Casual Listener

Hola me puse en contacto con vosotros para que cancelaseis mi subscripción ya que a causa de un error no lo pude hacer yo y el pago se mantuvo retenido, bien, pues veo que se ha cancelado la subscrip...

MonicaM_Bogota

Roadie

338 Views

1 replies

0 likes

Subscription
  • 338 Views
  • 1 replies
  • 0 likes

Which e-mail does my acc have?

Hello,I am writing from another account.My problem is that I need to reset my password but I don't know the email. I only know the ID and spotify doesn't tell me to what email they are going to send their email to reset my password.I need this accoun...

Newbie

Hello, I am writing from another account. My problem is that I need to reset my password but I don't know the email. I only know the ID and spotify doesn't tell me to what email they are going to s...

KatesHere

Community Legend

384 Views

1 replies

0 likes

Account
  • 384 Views
  • 1 replies
  • 0 likes

Cant add songs to playlist anymore

I never had a problem adding songs to my playlist on spotify. I would just search up the song and click add to playlist. Bit suddenly i go on spotify and the library button is nowhere to be found and there is no add to playlist button either. Please ...

Casual Listener

I never had a problem adding songs to my playlist on spotify. I would just search up the song and click add to playlist. Bit suddenly i go on spotify and the library button is nowhere to be found and...

Maxim

Spotify Star

334 Views

1 replies

0 likes

Account
Free
Other
  • 334 Views
  • 1 replies
  • 0 likes

Problema con mi metodo de pago

Hola, no puedo pagar mi cuenta con mi tarjeta de credito, a pesar de que tengo saldo en ella, siempre pague con esta tarjeta y es la primera vez que me pasa algo asi, llame al banco y me dijeron que mi tarjeta no esta bloqueada y que tenia que ponerm...

Casual Listener

Hola, no puedo pagar mi cuenta con mi tarjeta de credito, a pesar de que tengo saldo en ella, siempre pague con esta tarjeta y es la primera vez que me pasa algo asi, llame al banco y me dijeron que ...

Esther1970

Newbie

607 Views

6 replies

0 likes

Premium
  • 607 Views
  • 6 replies
  • 0 likes

Superuser Contribution Charged

Look I got charged 5 times 2 different accounts. And the never asked for a email or password sign up..

Newbie

Look I got charged 5 times 2 different accounts. And the never asked for a email or password sign up..

Aimee_T

Roadie

301 Views

1 replies

0 likes

Account
  • 301 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I accidentally linked my FB account to this account, now I can't login to Spotify

I accidentlaly linked my Facebook Account to this Spotify account (the account I'm trying to get into is the head of the family subscription to which this account is attached) and now I can't log into my spotify account at all. I unlinked the account...

Newbie

I accidentlaly linked my Facebook Account to this Spotify account (the account I'm trying to get into is the head of the family subscription to which this account is attached) and now I can't lo...

Aimee_T

Roadie

445 Views

1 replies

0 likes

Account
Login
Subscription
  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Access To Artist Page

Hey there so I'm an artist who is not signed to a label and have never tried to set up an artist page or released music officially on my own, I have only been featured on a few tracks that others have released on Spotify. It has come to my attention ...

Newbie

Hey there so I'm an artist who is not signed to a label and have never tried to set up an artist page or released music officially on my own, I have only been featured on a few tracks that other...

Maxim

Spotify Star

1907 Views

1 replies

0 likes

Account
Other
  • 1907 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has been paused because it is open somewhere else?

hi im wondering why my spotify gets paused all the time because it might be open on my phone and on my computer? thank you

Newbie

hi im wondering why my spotify gets paused all the time because it might be open on my phone and on my computer? thank you

Aimee_T

Roadie

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline mode not reseting number of days to go online

I have deleted the app and reinstalled. However the days never reset to 30. I get my spotify premium through my cell phone carrier. They have confirmed my current subscription ends in august 2017. I'm not sure what to do now.

Newbie

I have deleted the app and reinstalled. However the days never reset to 30. I get my spotify premium through my cell phone carrier. They have confirmed my current subscription ends in august 2017. I'...

MonicaM_Bogota

Roadie

649 Views

1 replies

0 likes

Account
Premium
Subscription
  • 649 Views
  • 1 replies
  • 0 likes

Cannot join family subscription because of false country

Hey there! My mother wants to give me and my brother as a gift spotify premium(family) for eastern. We wanted to already use in our holidays in Spain so my mother created her account in the hotel a few days ago. Unfortunately the country was automati...

Casual Listener

Hey there!   My mother wants to give me and my brother as a gift spotify premium(family) for eastern.   We wanted to already use in our holidays in Spain so my mother created her accoun...

Elisabeth5

Casual Listener

427 Views

3 replies

0 likes

Account
Premium
Subscription
  • 427 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan familiar

Buenos días no se puede ligar una cuenta a un plan familiar ya ingresamos la dirección pero manda mensaje que tienen problema para saber si recido en el mismo hogar

Newbie

Buenos días no se puede ligar una cuenta a un plan familiar ya ingresamos la dirección pero manda mensaje que tienen problema para saber si recido en el mismo hogar

Aimee_T

Roadie

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution need help

hello everyone,I'm new here would like to know why am I being charged with rm4 for the 30-days premium free?it says I would not be charged till after the 30 days trial.help:(

Newbie

hello everyone, I'm new here would like to know why am I being charged with rm4 for the 30-days premium free?it says I would not be charged till after the 30 days trial.help:(

Aimee_T

Roadie

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Forgotten username and password but money being tken out of account for premium

I did the one month free trial of spotify and logged out of spotify by accident and cant remember my username, email or password that i used for this account! So money is currently being taken out of my account for premium because i never canceled th...

Newbie

I did the one month free trial of spotify and logged out of spotify by accident and cant remember my username, email or password that i used for this account! So money is currently being taken out of...

kejt_

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

how do you listen to someone else's playlist

How do I log into my boyfriend;s playlist on my IPhone?  Thanks!

Casual Listener

How do I log into my boyfriend;s playlist on my IPhone?  Thanks!

MartinStoichkov

Community Legend

82018 Views

5 replies

2 likes

  • 82018 Views
  • 5 replies
  • 2 likes

How to transfer playlists and everything from one account created with Facebook to a new one?

Hi,I had a Spotify account linked to Facebook. Since I had trouble logging in via Facebook, I decided to create a new Spotify account but not through Facebook email address. Now I want to transfer all the information (playlists, artists followed, etc...

Casual Listener

Hi, I had a Spotify account linked to Facebook. Since I had trouble logging in via Facebook, I decided to create a new Spotify account but not through Facebook email address.  Now I want to tr...

Maxim

Spotify Star

489 Views

3 replies

0 likes

Account
Other
  • 489 Views
  • 3 replies
  • 0 likes