Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
284056 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
539103 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129497 Views
74 replies
12 likes
Hello, I am not sure if this would be a problem to be handled by Discord or Spotify, but I need help with the situation nonetheless. When I go to display my Spotify on my discord profile, it is my first and last name for some reason. I do not have th...
Hello, I am not sure if this would be a problem to be handled by Discord or Spotify, but I need help with the situation nonetheless. W...
Spotify Star
679 Views
1 replies
0 likes
PlanPremiumCountryCyprusDevice(Macbook Pro 2020) My Question or IssueI signed up via FB some time ago, and my email field is empty on my profile page. At the same time, I can log in using my email. I'm unable to change it or see it, though. I need a ...
Plan Premium Country Cyprus Device (Macbook Pro 2020) My Question or Issue I signed up via FB some time ago, and my email field is empty on my profile page. At the same time, I can log...
Spotify Star
241 Views
1 replies
0 likes
Hi,' When my wife starts to listen to a Podcast on her phone (Spotify family plan) my music stops and I hear her PodCast (and visa versa). If I change my phone to a song, she hears that. Driving me crazy... Thoughts?
Hi,' When my wife starts to listen to a Podcast on her phone (Spotify family plan) my music stops and I hear her PodCast (and visa versa). If I change my phone to a song, she hears t...
Visitor
568 Views
2 replies
0 likes
PlanPremium Country Turkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemiOS 10, Android My Question or Issueplease help me, I tried to pay for a family subscription in Turkey with different Turkish cards, it doesn’t work, ...
Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10, Android My Question or Issue please help me, I tried to p...
Spotify Star
11455 Views
10 replies
0 likes
PlanPremiumCountryNorwayDeviceMisc iPhonesOperating SystemiOS 13 My Question or IssueI signed up for Spotify Family to allow the whole family to listen to music, just to realize that you don't allow kids under the age of 13 to use Spotify. I have rea...
Plan Premium Country Norway Device Misc iPhones Operating System iOS 13 My Question or Issue I signed up for Spotify Family to allow the whole family to listen to music, just to real...
Visitor
5042 Views
4 replies
5 likes
PlanFreeCountryFinlandDevicePixel 5Operating SystemAndroid 12 My Question or IssueI'm trying to purchase premium for Spotify but the premium tab on the application and also on the website is all in Finnish which I don't speak. The rest of the app is ...
Plan Free Country Finland Device Pixel 5 Operating System Android 12 My Question or Issue I'm trying to purchase premium for Spotify but the premium tab on the application and also o...
Moderator
1819 Views
5 replies
1 likes
I have a spotify duo account with my partner. He plays his music at work when he does this spotify won't let me listen to my music at home why
I have a spotify duo account with my partner. He plays his music at work when he does this spotify won't let me listen to my music at home why
Spotify Star
226 Views
1 replies
0 likes
I got a message saying as Apple processed my payment I would need to change when I try to the message says I am not able to
I got a message saying as Apple processed my payment I would need to change when I try to the message says I am not able to
Spotify Star
193 Views
1 replies
0 likes
No one answers phone and I am having a horrible time contacting Spotify.
No one answers phone and I am having a horrible time contacting Spotify.
Spotify Star
180 Views
1 replies
0 likes
My account got disabled and I don't have access to the last 4-digits of the payment card used.
My account got disabled and I don't have access to the last 4-digits of the payment card used.
Spotify Star
277 Views
1 replies
0 likes
I cannot access my account if I keep my phone number in it keeps saying to try again
I cannot access my account if I keep my phone number in it keeps saying to try again
Moderator
293 Views
2 replies
0 likes
PlanCancelled Premium to join Duo with husbandCountry - I live in the UK now, my premium account was set up in South Africa and my account still shows South Africa. More details:The help section said I need to ensure my Facebook country setting is al...
Plan Cancelled Premium to join Duo with husband Country - I live in the UK now, my premium account was set up in South Africa and my account still shows South Africa. More details: The he...
Spotify Star
186 Views
1 replies
0 likes
I can't log in in BE, if i use vpn to switchIP for Poland, I can log in but can't change the country. Vicious circle. PlanFreeCountryBelgiumDevice(iPhone SE 2022)Operating System(iOS 10) My Question or Issue
I can't log in in BE, if i use vpn to switch IP for Poland, I can log in but can't change the country. Vicious circle. Plan Free Country Belgium Device (iPhone SE 2022) ...
Casual Listener
266 Views
2 replies
0 likes
Perdí mi celular y no me se la contraseña para cancelar mi tarjeta llevo pagando por 2 meses
Perdí mi celular y no me se la contraseña para cancelar mi tarjeta llevo pagando por 2 meses
Moderator
280 Views
1 replies
0 likes
Bei meiner Anmeldung hatte ich Schwierigkeiten und musste es irgendwie erneut machen, habe dann zweimal als Zahlungsmethode per Handyrechnung angegeben. Jetzt werden mir zweimal die 12,99 abgebucht.obwohl ich ja nur einen Partneraccount habe. Bitte u...
Bei meiner Anmeldung hatte ich Schwierigkeiten und musste es irgendwie erneut machen, habe dann zweimal als Zahlungsmethode per Handyrechnung angegeben. Jetzt werden mir zweimal die 12,99 abgebucht.o...
Spotify Legend
485 Views
1 replies
0 likes
I have a premium account on that number. Please help
I have a premium account on that number. Please help
Spotify Legend
247 Views
1 replies
0 likes
On amazon.de Website a found the Spotify Premium abo for 99 € for 12 months (instead of only 10), but there is mentioned "for Germany". I want to use this discount also, but I'm living in Austria, so it isn't possible for me to buy this voucher and t...
On amazon.de Website a found the Spotify Premium abo for 99 € for 12 months (instead of only 10), but there is mentioned "for Germany". I want to use this discount also, but I'm living in Austria, so...
Spotify Star
280 Views
1 replies
0 likes
PlanPremiumDevice(iPhone 13)Operating System(iOS 16.5.1) My Question or IssueI can't update my payment method because it doesn't match my country/region and I can't change my country either (from Rwanda to Belgium).
Plan Premium Device (iPhone 13) Operating System (iOS 16.5.1) My Question or Issue I can't update my payment method because it doesn't match my country/region and I can't change my cou...
Spotify Star
295 Views
1 replies
0 likes
I was debited for spotify premium even though I didn't buy anything and I'm asking for a refund
I was debited for spotify premium even though I didn't buy anything and I'm asking for a refund
Spotify Star
263 Views
1 replies
0 likes
I have no respons from Spotify for claiming my artist profile
I have no respons from Spotify for claiming my artist profile
Spotify Star
264 Views
1 replies
0 likes
