Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8992 Views
  • 1 replies
  • 9 likes
  • Security
  • 8992 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481183 Views
  • 979 replies
  • 111 likes
  • Account
  • 481183 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210671 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210671 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120745 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120745 Views
  • 72 replies
  • 12 likes

Superuser Contribution Hola

Se hizo el cargo a mí tarjeta, pero en la app aún me aparece que no se ha pagado y dice que voy a perder la suscripción premium

  • Visitor
  • Se hizo el cargo a mí tarjeta, pero en la app aún me aparece que no se ha pagado y dice que voy a perder la suscripción premium
  • Vasil
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema Duo Premium

Ahora no puedo escuchar las cuentas por separado, se me solapan y solo puedo escuchar la música uno de los 2 usuarios

  • Visitor
  • Ahora no puedo escuchar las cuentas por separado, se me solapan y solo puedo escuchar la música uno de los 2 usuarios
  • Vasil
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

how can i get a premium account ? I live in Quebec

can some one PLEASE respond and let me know HOW TO GET a PREMIUM account ? I live in quebec and it says i am not eligable for the one month free..but i am willing to pay for the subscription with out a month free.. please HELP ! Thank you

  • Visitor
  • can some one PLEASE respond and let me know HOW TO GET a PREMIUM account ? I live in quebec and it says i am not eligable for the one month free..but i am willing to pay for the subscription with out...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

I have another issue with my account that needs to be settled

I opened a free account with my cell phone and a credit card. My daughter gave me a one year gift card and I set that up on my desk top computer. Somehow 2 accounts were entered on my name. I texted with Angela D last week and she cancelled my credit...

  • Visitor
  • I opened a free account with my cell phone and a credit card. My daughter gave me a one year gift card and I set that up on my desk top computer. Somehow 2 accounts were entered on my name. I text...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! How to message

I tried to,but it's not

  • Newbie
  • I tried to,but it's not
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Couldn't find that page after upload podcast

i got message 'Couldn't find that page' after i try to access my podcast in Spotify. here's the link: https: //open.spotify.com/show/0exLCvqbpvmmMeX0myoNdS Please gimme back my Podcast account

  • Newbie
  • i got message 'Couldn't find that page' after i try to access my podcast in Spotify. here's the link: https: //open.spotify.com/show/0exLCvqbpvmmMeX0myoNdS   Please gimme back my Podcast ...
  • ElBarbas
  • Visitor
  • 396 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 396 Views
  • 2 replies
  • 0 likes

Payment issue Kyrgyzstan

My country is Kyrgyzstan.Im trying to pay Premium plan with Kyrgyzstan card (Bakaibank), but issue "Your country do not met your card" is arising.

  • Visitor
  • My country is Kyrgyzstan. Im trying to pay Premium plan with Kyrgyzstan card (Bakaibank), but issue "Your country do not met your card" is arising.  
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

debito en la tarjeta de credito como www.mercadopago.com.ar en 2/23

pago por debito automatico en mi tarjetea de credito. El concepto que aparece es: www.mercadopago.com.ar y NO SPOTIFY como en el mes de enero ... porque sucede esto ?? que tiene que ver mercado pago con spotify

  • Visitor
  • pago por debito automatico en mi tarjetea de credito. El concepto que aparece es: www.mercadopago.com.ar y NO SPOTIFY como en el mes de enero ... porque sucede esto ?? que tiene que ver mercado pago ...
  • Luan
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I listen separately in two devices? Changing playlist in one, the other shall stay.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eskotek
  • Casual Listener
  • 81498 Views
  • 9 replies
  • 1 likes
  • Account
  • 81498 Views
  • 9 replies
  • 1 likes

Superuser Contribution MAKE PRIVATE SESSION PERMANENT!!!

I will cancel subscription if this is not implemented by next month

  • Casual Listener
  • I will cancel subscription if this is not implemented by next month
  • MihailY
  • Moderator
  • 3691 Views
  • 3 replies
  • 8 likes
  • Account
  • 3691 Views
  • 3 replies
  • 8 likes

How to cancel payment using the Spotify mandate SiHubId ?

My brother's bank account is getting debited monthly of Rs 199/monthly, but he don't have any premium plans associated to his account. This has been taking place for more than 6 months. Please provide assistance to cancel this subscription using the ...

  • Visitor
  • My brother's bank account is getting debited monthly of Rs 199/monthly, but he don't have any premium plans associated to his account. This has been taking place for more than 6 months. Please provid...
  • Maxim
  • Spotify Star
  • 785 Views
  • 1 replies
  • 0 likes
  • Account
  • 785 Views
  • 1 replies
  • 0 likes

Superuser Contribution why doesnt it accept my american express card? I have veried it works

It gives me an error message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."I dont understand i thought it accepts amex?

  • Visitor
  • It gives me an error message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support." I dont understand i thought it accepts amex?
  • Vasil
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! verification personal account

PlanPremiumCountryunited statesDeviceiPhone 14 Pro MaxOperating SystemiOS 16.4 My Question or Issueverification issue on personal accounti understand that spotify for artists verifies the artist profile, but i am wanting to ask if i can verify my per...

  • Casual Listener
  • Plan Premium Country united states Device iPhone 14 Pro Max Operating System iOS 16.4   My Question or Issue verification issue on personal account i understand that spotify for artis...
  • Maxim
  • Spotify Star
  • 446 Views
  • 3 replies
  • 0 likes
  • Account
  • 446 Views
  • 3 replies
  • 0 likes

My wife invites me to Spotify duo, but when I try to join, there is an erro

We went from "family" to duo a while ago. When I reply to the invitation to join "duo" I get an error message and cannot activate duo for me

  • Visitor
  • We went from "family" to duo a while ago. When I reply to the invitation to join "duo" I get an error message and cannot activate duo for me
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying too much

Why am I paying 12.99 for individual premium account when it should be 9.99? Cannot see any way to rectify being overcharged for plan I’m confirmed in.

  • Visitor
  • Why am I paying 12.99 for individual premium account when it should be 9.99? Cannot see any way to rectify being overcharged for plan I’m confirmed in.   
  • MihailY
  • Moderator
  • 276 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 276 Views
  • 4 replies
  • 0 likes

Superuser Contribution Tengo spotify duo y por error registre mi cuenta en los 2 celular como elim

Contrate spotify Duo, pero al mandar la invitación al whatsapp de mi hermano metí por error mi cuenta, ahora no puedo eliminarme de su aplicación ya que no me da la opción de eliminarme a mi mismo ya que estoy como administrador en las 2 cuentas, ¿qu...

  • Visitor
  • Contrate spotify Duo, pero al mandar la invitación al whatsapp de mi hermano metí por error mi cuenta, ahora no puedo eliminarme de su aplicación ya que no me da la opción de eliminarme a mi mismo ya...
  • Elena
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes