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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76641 Views

28 replies

0 likes

  • 76641 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94698 Views

9 replies

2 likes

Account
Login
  • 94698 Views
  • 9 replies
  • 2 likes

Why Spotify blocked Iran access from a few weeks ago?

Spotify was open for iran in a few weeks ago, this blocking has happend recently, as a premuim cusomter I don't find this acceptable.

Casual Listener

Spotify was open for iran in a few weeks ago, this blocking has happend recently, as a premuim cusomter I don't find this acceptable.

MattSuda

Spotify Star

924 Views

1 replies

0 likes

Login
Premium
Subscription
  • 924 Views
  • 1 replies
  • 0 likes

Gift e-card not delivered

Hi everybody, Yesterday I bought a 3 months e-card as a present and Spotify have bot delivered it yet, on the receipt I received after the payment it was written that the deliver will be done until yesterday (5th of April) but this haven't happened y...

Newbie

Hi everybody,   Yesterday I bought a 3 months e-card as a present and Spotify have bot delivered it yet, on the receipt I received after the payment it was written that the deliver will be don...

MattSuda

Spotify Star

307 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Moved countries and can't change country in profile

Hi, I recently moved from Belgium to the UK. If I go to edit my profile the country drop down has both Belgium and United Kingdom. If I change it to the United Kingdom and click save, the profile stays on Belgium. Logging in to spotify informs me tha...

Casual Listener

Hi, I recently moved from Belgium to the UK. If I go to edit my profile the country drop down has both Belgium and United Kingdom. If I change it to the United Kingdom and click save, the profile sta...

artmov

Newbie

5687 Views

9 replies

0 likes

  • 5687 Views
  • 9 replies
  • 0 likes

Solved!! How do i disconnect spotify from facebook?

I decided recently to connect my Facebook to my spotify to see if certain friends use the app, but see they don't, so how do i delete Facebook from my app, plus including the picture it automatically uploaded to my profile? I have an android phone.

Newbie

I decided recently to connect my Facebook to my spotify to see if certain friends use the app, but see they don't, so how do i delete Facebook from my app, plus including the picture it automatically...

MattSuda

Spotify Star

3019 Views

4 replies

0 likes

Account
Premium
  • 3019 Views
  • 4 replies
  • 0 likes

two accounts with the same email , and deleted one accidentally .

Hi, I used to have two spotify accounts, with the same email address, and the first one was linked to Facebook, i accidentally deleted the first one , but i was supposed to delete the second spotify account, which i now linked with Facebook. I want t...

Newbie

Hi, I used to have two spotify accounts, with the same email address, and the first one was linked to Facebook, i accidentally deleted the first one , but i was supposed to delete the second spotify ...

MattSuda

Spotify Star

352 Views

1 replies

0 likes

Account
Login
Other
  • 352 Views
  • 1 replies
  • 0 likes

Connecting to Facebook

I have been unable to connect my current Spotify account to Facebook as it states my Facebook is already connected to another account. Is there a way to unassociate it from the old account?

Newbie

I have been unable to connect my current Spotify account to Facebook as it states my Facebook is already connected to another account. Is there a way to unassociate it from the old account?

MattSuda

Spotify Star

321 Views

1 replies

0 likes

Account
Login
  • 321 Views
  • 1 replies
  • 0 likes

Starting Over Again, Taste Wise, But With Rogers

Hey guys, I currently get a free subscription to Spotify through Rogers. I want to "Reset" my taste history, which apparently requires me to make a new account. How do I do that if I'm getting the account through Rogers? Thanks from Patrick.

Casual Listener

Hey guys,   I currently get a free subscription to Spotify through Rogers.   I want to "Reset" my taste history, which apparently requires me to make a new account.   How do I do...

MattSuda

Spotify Star

251 Views

1 replies

0 likes

Account
Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Unauthorized device using my account. Not fixed after password change and forced log out.

Around a week ago, my spotify started pausing like it does when the account is used in another location. I only use it on my windows pc and on my iphone, occasionally on a bluetooth speaker which my phone is connected to. The device being listed that...

Newbie

Around a week ago, my spotify started pausing like it does when the account is used in another location. I only use it on my windows pc and on my iphone, occasionally on a bluetooth speaker which my ...

MattSuda

Spotify Star

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

E MAIL ADDRESS SUSPENDED CANNOT ACCESS MY SPOTIFY ACCOUNT

HI MY E MAIL ADDRESS WHICH I HAVE LOGGED IN TO SPOTIFY WITH, HAS BEEN SUSPENDEN A LONG TIME AGO. NOW MY CREDIT CARD EXP DATE HAS ALREADY CHANGED, AND I HAVE TO UPDATE IT ON THE SPOTIFY SYSTEM TO PAY FOR MY PREMIUM PLAN.I CANNOT DO IT SINCE I CANNOT L...

Casual Listener

HI   MY E MAIL ADDRESS WHICH I HAVE LOGGED IN TO SPOTIFY WITH, HAS BEEN SUSPENDEN A LONG TIME AGO.  NOW MY CREDIT CARD EXP DATE HAS ALREADY CHANGED, AND I HAVE TO UPDATE IT ON THE SPOTIF...

aylinors123

Casual Listener

417 Views

2 replies

0 likes

Account
  • 417 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log in to Spotify on Mac while in offline mode

I was in offline mode and accidently logged out of my account, and now when I try to log in with the 'log in to facebook' button it opens the link, closes it immediately, and nothing happens. When I try to log in via email/username is says Error code...

Visitor

I was in offline mode and accidently logged out of my account, and now when I try to log in with the 'log in to facebook' button it opens the link, closes it immediately, and nothing happens. When I ...

Alfredo

Roadie

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem recognize new pw

Please Can help me? I Can be able to log in. Spotify sent me a new link by email, i put my username ivanalap ed new password everything seems to be Ok but when i try to log in again i cant...Don't recognize a new password.. I tryied It several times....

Newbie

Please Can help me? I Can be able to log in. Spotify sent me a new link by email, i put my username ivanalap ed new password everything seems to be Ok but when i try to log in again i cant...Don't re...

Alfredo

Roadie

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Missing music

Hi! Harry Styles released a new song today called Sign of the Times. It was available on Spotify earlier today up until about an hour ago; now it's gone. Does anyone working with Spotify know why this happened or when the song will be available again...

Regular

Hi! Harry Styles released a new song today called Sign of the Times. It was available on Spotify earlier today up until about an hour ago; now it's gone. Does anyone working with Spotify know why thi...

MattSuda

Spotify Star

1233 Views

8 replies

1 likes

  • 1233 Views
  • 8 replies
  • 1 likes

I changed country and now status account is Free

I buy spotify in UK for 12 months Premium, but now I'm in Italy, Spotify app said me to change country settings, for continue to use it.I changed country settings to Italy, but now the account status is Free in both PC e smartphone app.What can I do?

Casual Listener

I buy spotify in UK for 12 months Premium, but now I'm in Italy, Spotify app said me to change country settings, for continue to use it. I changed country settings to Italy, but now the account stat...

MattSuda

Spotify Star

444 Views

3 replies

0 likes

Account
  • 444 Views
  • 3 replies
  • 0 likes

Playlists and artists I follow erased

All my playlists got erased, also the artists I follow!!! Could you tell me what happened? I recovered the playlists... They appeared at my account as I had erased it two weeks ago. But I can't recover my "follows". It's like I have a new account Sh*...

Newbie

All my playlists got erased, also the artists I follow!!!   Could you tell me what happened?    I recovered the playlists... They appeared at my account as I had erased it two week...

osornios

Spotify Star

258 Views

1 replies

0 likes

Account
Other
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! I can't set the device password

I request the device password, but as i click on the link inside the email i get an error. "Don't be sad. Try again later",

Newbie

I request the device password, but as i click on the link inside the email i get an error.  "Don't be sad. Try again later", 

osornios

Spotify Star

668 Views

1 replies

1 likes

  • 668 Views
  • 1 replies
  • 1 likes

Unable to change country. Please help!

I moved to Panama from the US 3 months ago for work and I can no longer use my spotify account as I keep getting an error saying that you can only use Spotify outside of your country for 3 weeks. When I go to Edit my Profile it does not allow me to c...

Casual Listener

I moved to Panama from the US 3 months ago for work and I can no longer use my spotify account as I keep getting an error saying that you can only use Spotify outside of your country for 3 weeks. Whe...

osornios

Spotify Star

387 Views

3 replies

0 likes

  • 387 Views
  • 3 replies
  • 0 likes

deleting my facebook but dont want to lose spotify

PLEASE HELP! y spotify is signed on with my facebook.. and im deleting my facebook. how to i fix this so my spotify stays when i delete my fb..??

Visitor

PLEASE HELP! y spotify is signed on with my facebook.. and im deleting my facebook. how to i fix this so my spotify stays when i delete my fb..??

cadmielp

Roadie

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

Double billing

I have a spotify subsciption through my phone company https://www.siminn.is/ But I just found out spotify has been billing my visa AND my phone company is billing me every month...how the **bleep** is it possible fro spotify to charge a subscription ...

Newbie

I have a spotify subsciption through my phone company https://www.siminn.is/   But I just found out spotify has been billing my visa AND my phone company is billing me every month...how the...

osornios

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Email was changed

This is a second account just so i can post here. The email on my main spotify account was changed without me knowing and i can't get access to it anymore. Yesterday i contacted SpotifyCares on Facebook and they told me that I should received an emai...

Newbie

This is a second account just so i can post here.   The email on my main spotify account was changed without me knowing and i can't get access to it anymore. Yesterday i contacted SpotifyCares...

osornios

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Listen to my saved songs/playlists when I travel to a country where Spotify is not available?

I have Spotify Premium in Canada. I'm going to be travelling to Bangladesh for a month and I was wondering if I can still use Spotify while I'm there or whether or not I can listen to my saved songs (that are downloaded)?

Casual Listener

I have Spotify Premium in Canada. I'm going to be travelling to Bangladesh for a month and I was wondering if I can still use Spotify while I'm there or whether or not I can listen to my saved songs ...

osornios

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes