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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419996 Views
  • 965 replies
  • 108 likes
  • Account
  • 419996 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185750 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185750 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103224 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103224 Views
  • 69 replies
  • 10 likes

Account type changed mid song.

I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?

  • Newbie
  • I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?
  • MarkPedersen
  • Roadie
  • 472 Views
  • 2 replies
  • 0 likes
  • Account
  • 472 Views
  • 2 replies
  • 0 likes

Remove Facebook

I created my account with Facebook but I need to remove Facebook from my account as at work I'm allowed to listen to music but Facebook is blocked so I cannot log in at work.

  • Casual Listener
  • I created my account with Facebook but I need to remove Facebook from my account as at work I'm allowed to listen to music but Facebook is blocked so I cannot log in at work.
  • Jacob
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 467 Views
  • 1 replies
  • 0 likes

Charged twice per month

I wants to know why did I get charge twice for this month

  • Newbie
  • I wants to know why did I get charge twice for this month
  • MarkPedersen
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium ne fonctionne pas sur le smartphone

Bonjour,J'ai un compte premium mais malgré cela je n'ai que la lecture aléatoire sur le smartphone. Je suis bien connecté à mon compte et j'ai rechargé l'application sur le smartphone. Mais le problème reste identique je n'ai pas d'autre choix que la...

  • Regular
  • Bonjour, J'ai un compte premium mais malgré cela je n'ai que la lecture aléatoire sur le smartphone. Je suis bien connecté à mon compte et j'ai rechargé l'application sur le smartphone. Mais le prob...
  • traissac69
  • Regular
  • 421 Views
  • 2 replies
  • 0 likes
  • Account
  • 421 Views
  • 2 replies
  • 0 likes

Common issue with hacked email.

Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have since changed my credit card password and locked my...

  • Newbie
  • Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have ...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 166 Views
  • 1 replies
  • 0 likes

Account Hacked; already tried conventional security measures

Unauthorized users have been accessing my account and I am at my wit's end. I have already used the "sign out everywhere" option from my account page and have revoked 3rd party app access to no effect. I use Facebook to sign in, and I have changed my...

  • Newbie
  •   Unauthorized users have been accessing my account and I am at my wit's end.   I have already used the "sign out everywhere" option from my account page and have revoked 3rd party app a...
  • Jivice
  • Newbie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else has a device on my account

Please reset my devices so their login cache doesn't continue to allow them to use my Spotify and put all kinds of music and playlists on it.

  • Casual Listener
  • Please reset my devices so their login cache doesn't continue to allow them to use my Spotify and put all kinds of music and playlists on it.
  • bh1818
  • Newbie
  • 801 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 801 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant login with Facebook credentials any longer, 2 days now

For some reason when im trying to login with my facebook information it tells me im wrong all of a sudden and it cant be used. This only starting happening either today or yesterday. I cant even login to account management on my PC

  • Casual Listener
  • For some reason when im trying to login with my facebook information it tells me im wrong all of a sudden and it cant be used. This only starting happening either today or yesterday. I cant even logi...
  • MaryS
  • Roadie
  • 276 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 276 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wont let me sign in with Facebook Credentials

Ive been trying to log into my smart tv spotify app but it doesnt let me find the tv through my phones app and there is no option to sign in with facebook. Spotify does not let me sign in directly with my facebook credentials so im quite stuck. any h...

  • Newbie
  • Ive been trying to log into my smart tv spotify app but it doesnt let me find the tv through my phones app and there is no option to sign in with facebook. Spotify does not let me sign in directly wi...
  • MaryS
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Login
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same username different passwords for 2 different accounts

I have somehow managed to create two different accounts. Both have the same username (not an email address), but the accounts are accessed using different passwords. I find it really strange that this is possible. One of the accounts is a premium acc...

  • Newbie
  • I have somehow managed to create two different accounts. Both have the same username (not an email address), but the accounts are accessed using different passwords. I find it really strange that thi...
  • MaryS
  • Roadie
  • 450 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error Code

ENGLANTII bought Spotify gift card on Sunday, and now when I enter the code then the system says that the code is not valid, even if all the letters is correct, how can I get it to work? Help me !!!: /

  • Newbie
  • ENGLANTI I bought Spotify gift card on Sunday, and now when I enter the code then the system says that the code is not valid, even if all the letters is correct, how can I get it to work? Help me !!...
  • MaryS
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Trouble logging in...

Hi! I cant log in to either application nor web browser with email, username or facebook. When i log in to the web browser, this happens:"The www.spotify.com page isn't working"Any ideas anyone?

  • Casual Listener
  • Hi! I cant log in to either application nor web browser with email, username or facebook. When i log in to the web browser, this happens: "The www.spotify.com page isn't working" Any ideas anyone?
  • heymill
  • Newbie
  • 1602 Views
  • 9 replies
  • 0 likes
  • Login
  • 1602 Views
  • 9 replies
  • 0 likes

Support Contact - Double Charged

I was hoping someone would be able to direct me as to how to get a refund for a double charge.Unknown to me, but I wanted to change my cc details for the charge so thought directly going to spotify would be best. But what this has actually done has n...

  • Casual Listener
  • I was hoping someone would be able to direct me as to how to get a refund for a double charge. Unknown to me, but I wanted to change my cc details for the charge so thought directly going to spotify...
  • ClausBaziel
  • Regular
  • 238 Views
  • 4 replies
  • 0 likes
  • 238 Views
  • 4 replies
  • 0 likes

Unable to set up password for devices

Hello everyone. I am having trouble setting up a password for devices. I created my account using facebook. I would like to set up a password for devices so I can get it on my ipad/iphone. I was sent and received the email to set up the password. Whe...

  • Newbie
  • Hello everyone.   I am having trouble setting up a password for devices. I created my account using facebook. I would like to set up a password for devices so I can get it on my ipad/iphone. I...
  • Dufi
  • Regular
  • 396 Views
  • 4 replies
  • 0 likes
  • 396 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student Premium account from abroad

I recently moved to Perú to study for a semester at a local university. I am still enrolled in Germany as well. I tried to get premium (which in Peru costs about 5€, they don't have the students option), but I need a peruvian credit card (which of co...

  • Newbie
  • I recently moved to Perú to study for a semester at a local university. I am still enrolled in Germany as well. I tried to get premium (which in Peru costs about 5€, they don't have the students opti...
  • ZullyB
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution No recuerdo los datos que utilice al crear mi cuenta premium y no puede agregarse un miembro ;(

Los datos no los recuerdo y se los pide al enviar el enlace para que se una a mi familia Spotify sin ellos no se puede como le hago ?

  • Newbie
  • Los datos no los recuerdo y se los pide al enviar el enlace para que se una a mi familia Spotify sin ellos no se puede como le hago ?
  • ZullyB
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO quiero entrar con mi cuenta de Facebook

Hola tengo una cuenta premium que me la hice en su día con facebook, quiero separar facebook de spotify, he desabilitado la cuenta pero quiero tener en mi nueva cuenta el correo electrónico que tengo en facebook, como puedo conseguirlo porque siempre...

  • Newbie
  • Hola tengo una cuenta premium que me la hice en su día con facebook, quiero separar facebook de spotify, he desabilitado la cuenta pero quiero tener en mi nueva cuenta el correo electrónico que tengo...
  • ZullyB
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution No acepta codigo de regalo

Alguien me puede ayudar, me proporcionaron 2 codigos de regalo por 1 año cada uno, el primero me lo acepto sin problema pero el segundo ahora me dice que hubo un error y que el codigo no parece ser valido

  • Newbie
  • Alguien me puede ayudar, me proporcionaron 2 codigos de regalo por 1 año cada uno, el primero me lo acepto sin problema pero el segundo ahora me dice que hubo un error y que el codigo no parece ser v...
  • ZullyB
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes