Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
todos os membros da minha família receberam o email de confirmação de endereço, porém eu não recebi, sendo assim não consigo participar da conta familiar e estou com a conta free. Será que eu poderia receber novamente o email, ou ser desbloqueada? O ...
Hola! Hace algún tiempo vinculé mi cuenta Premium a Movistar y después dejé de ser cliente.Ahora quiero volver a Free para unirme a una cuenta Premium Famlily pero no puedo dar de baja mi suscripción porque Spotify me dice que tengo que hacerlo a tra...
Hi, I just created acount on spotify and didn't get premium...
My account is being used somewhere else. I tried "signing out everywhere", but it obviously didn't work. I tried resetting my password, but since i log in by using Facebook, it doesn't work either. Anyone who know how i can get some support?!
I've already seen a couple threads with this topic but none solved my issue. I'm using Spotify Free on my Windows 10 desktop. Minutes ago the app logged me out mid-song and I can't log back in no matter what. I used Facebook login. I've tried: - usin...
hei har byttet bank og hvordan får jeg registrert dette i spotify..
Hi, I recieved a message back from my original ticket this morning saying that spotify was going to be able to help transfer my facebook premium account (which I deleted) to a new one, and that they were standing by to make it happen, but I haven't h...
I'm trying to update my payment and it keeps saying enter expiration month. I've tried entering it a million different ways and keeps saying the same thing ugh!!! I need help lol
My account is being used by a device that isn't mine, and a photo is showing up of a user that isn't me. When I am listening to music, it will stop, and say that another device is being used. When I looked at my profile, another user's photo was in t...
So I tried to disconnect my account from facebook.I don't remember ever connecting facebook to spotify.It should be easy to do.But all the tutorials are telling me to press a button that doesn't exist for me from the desktop app.Then I try to remove ...
So I have Spotify premium which is great and I'm crazy about! But here is the thing, I had a free account before and when I made the premium account I made a typeing error and now my email address is off but I can't change it because I stil have the ...
hii've just installed the new desktop app (windows) tried entering password. apparently it's wrong so i tried resetting. reset link doesn't work. tried logging in with facebook. facebook login link doesn't work. no links on the login page work.any he...
I decided to cancel my premium subscription and I went thru the Spotify web page, selected cancell button and provided requested feedback. However, a further steps was needed though it wasn´t that obviuos. I got charged for an unwanted period and now...
I'm subscribing my account from free to premium using mobile (Smart Carrier) but there's no message reply regarding the PIN. I don't know the first pin that they sent me. I'm texting the GETPIN to 8823 too, no reply there too. Any other option? Thank...
Hola a todos.Mi problema es el siguiente:Desde hace dos dias Spotify desaparece de mi computador sin razon alguna, cuando intento abrir el programa me dice que Spotify.exe no existe, probe reinstalandolo y siguio normalmente, pero hoy volvi a prender...
Ja nao posso pagar a conta premium do spotify brasil com paypal?Porque antes sim que podia.Nao vai voltar o servico com paypal? Already can not pay the premium account spotify Brazil with paypal?Because yes before I could.will not return the service ...
Hi guys! I had a huge bug on my Android phone - every time I tried to play a song (no matter if downloaded or on stream), it kept pausing after few seconds. I tried to clear the cache, update the app and what not.At the end I decided to remove all do...
All my playlists have disappeared. I'm a Premium user. I've logged out and back in. Still nowhere to be seen. Any advice on how to sort? K
I'm trying to invite someone to join my spotify account, and i'm following these instructions below. But when i go to my account page, I don't have a link to click MANAGE. Can someone please help? Thanks To Invite a member:Only the administrator of t...
Hi all,I'm trying to figure how to connect my PS4 to my new Spotify Account I made with my new Facebook account on my college campus (Marist). My school uses a separate wifi server for personal devices like my PS4 and general devices like laptops and...