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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83312 Views

29 replies

0 likes

  • 83312 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104268 Views

10 replies

3 likes

Account
Login
  • 104268 Views
  • 10 replies
  • 3 likes

two accounts with the same email , and deleted one accidentally .

Hi, I used to have two spotify accounts, with the same email address, and the first one was linked to Facebook, i accidentally deleted the first one , but i was supposed to delete the second spotify account, which i now linked with Facebook. I want t...

Newbie

Hi, I used to have two spotify accounts, with the same email address, and the first one was linked to Facebook, i accidentally deleted the first one , but i was supposed to delete the second spotify ...

MattSuda

Spotify Star

366 Views

1 replies

0 likes

Account
Login
Other
  • 366 Views
  • 1 replies
  • 0 likes

Connecting to Facebook

I have been unable to connect my current Spotify account to Facebook as it states my Facebook is already connected to another account. Is there a way to unassociate it from the old account?

Newbie

I have been unable to connect my current Spotify account to Facebook as it states my Facebook is already connected to another account. Is there a way to unassociate it from the old account?

MattSuda

Spotify Star

334 Views

1 replies

0 likes

Account
Login
  • 334 Views
  • 1 replies
  • 0 likes

Starting Over Again, Taste Wise, But With Rogers

Hey guys, I currently get a free subscription to Spotify through Rogers. I want to "Reset" my taste history, which apparently requires me to make a new account. How do I do that if I'm getting the account through Rogers? Thanks from Patrick.

Casual Listener

Hey guys,   I currently get a free subscription to Spotify through Rogers.   I want to "Reset" my taste history, which apparently requires me to make a new account.   How do I do...

MattSuda

Spotify Star

265 Views

1 replies

0 likes

Account
Premium
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Unauthorized device using my account. Not fixed after password change and forced log out.

Around a week ago, my spotify started pausing like it does when the account is used in another location. I only use it on my windows pc and on my iphone, occasionally on a bluetooth speaker which my phone is connected to. The device being listed that...

Newbie

Around a week ago, my spotify started pausing like it does when the account is used in another location. I only use it on my windows pc and on my iphone, occasionally on a bluetooth speaker which my ...

MattSuda

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

E MAIL ADDRESS SUSPENDED CANNOT ACCESS MY SPOTIFY ACCOUNT

HI MY E MAIL ADDRESS WHICH I HAVE LOGGED IN TO SPOTIFY WITH, HAS BEEN SUSPENDEN A LONG TIME AGO. NOW MY CREDIT CARD EXP DATE HAS ALREADY CHANGED, AND I HAVE TO UPDATE IT ON THE SPOTIFY SYSTEM TO PAY FOR MY PREMIUM PLAN.I CANNOT DO IT SINCE I CANNOT L...

Casual Listener

HI   MY E MAIL ADDRESS WHICH I HAVE LOGGED IN TO SPOTIFY WITH, HAS BEEN SUSPENDEN A LONG TIME AGO.  NOW MY CREDIT CARD EXP DATE HAS ALREADY CHANGED, AND I HAVE TO UPDATE IT ON THE SPOTIF...

aylinors123

Casual Listener

433 Views

2 replies

0 likes

Account
  • 433 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log in to Spotify on Mac while in offline mode

I was in offline mode and accidently logged out of my account, and now when I try to log in with the 'log in to facebook' button it opens the link, closes it immediately, and nothing happens. When I try to log in via email/username is says Error code...

Visitor

I was in offline mode and accidently logged out of my account, and now when I try to log in with the 'log in to facebook' button it opens the link, closes it immediately, and nothing happens. When I ...

Alfredo

Roadie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem recognize new pw

Please Can help me? I Can be able to log in. Spotify sent me a new link by email, i put my username ivanalap ed new password everything seems to be Ok but when i try to log in again i cant...Don't recognize a new password.. I tryied It several times....

Newbie

Please Can help me? I Can be able to log in. Spotify sent me a new link by email, i put my username ivanalap ed new password everything seems to be Ok but when i try to log in again i cant...Don't re...

Alfredo

Roadie

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Missing music

Hi! Harry Styles released a new song today called Sign of the Times. It was available on Spotify earlier today up until about an hour ago; now it's gone. Does anyone working with Spotify know why this happened or when the song will be available again...

Regular

Hi! Harry Styles released a new song today called Sign of the Times. It was available on Spotify earlier today up until about an hour ago; now it's gone. Does anyone working with Spotify know why thi...

MattSuda

Spotify Star

1302 Views

8 replies

1 likes

  • 1302 Views
  • 8 replies
  • 1 likes

I changed country and now status account is Free

I buy spotify in UK for 12 months Premium, but now I'm in Italy, Spotify app said me to change country settings, for continue to use it.I changed country settings to Italy, but now the account status is Free in both PC e smartphone app.What can I do?

Casual Listener

I buy spotify in UK for 12 months Premium, but now I'm in Italy, Spotify app said me to change country settings, for continue to use it. I changed country settings to Italy, but now the account stat...

MattSuda

Spotify Star

467 Views

3 replies

0 likes

Account
  • 467 Views
  • 3 replies
  • 0 likes

Playlists and artists I follow erased

All my playlists got erased, also the artists I follow!!! Could you tell me what happened? I recovered the playlists... They appeared at my account as I had erased it two weeks ago. But I can't recover my "follows". It's like I have a new account Sh*...

Newbie

All my playlists got erased, also the artists I follow!!!   Could you tell me what happened?    I recovered the playlists... They appeared at my account as I had erased it two week...

osornios

Spotify Star

264 Views

1 replies

0 likes

Account
Other
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! I can't set the device password

I request the device password, but as i click on the link inside the email i get an error. "Don't be sad. Try again later",

Newbie

I request the device password, but as i click on the link inside the email i get an error.  "Don't be sad. Try again later", 

osornios

Spotify Star

692 Views

1 replies

1 likes

  • 692 Views
  • 1 replies
  • 1 likes

Unable to change country. Please help!

I moved to Panama from the US 3 months ago for work and I can no longer use my spotify account as I keep getting an error saying that you can only use Spotify outside of your country for 3 weeks. When I go to Edit my Profile it does not allow me to c...

Casual Listener

I moved to Panama from the US 3 months ago for work and I can no longer use my spotify account as I keep getting an error saying that you can only use Spotify outside of your country for 3 weeks. Whe...

osornios

Spotify Star

411 Views

3 replies

0 likes

  • 411 Views
  • 3 replies
  • 0 likes

deleting my facebook but dont want to lose spotify

PLEASE HELP! y spotify is signed on with my facebook.. and im deleting my facebook. how to i fix this so my spotify stays when i delete my fb..??

Visitor

PLEASE HELP! y spotify is signed on with my facebook.. and im deleting my facebook. how to i fix this so my spotify stays when i delete my fb..??

cadmielp

Roadie

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Double billing

I have a spotify subsciption through my phone company https://www.siminn.is/ But I just found out spotify has been billing my visa AND my phone company is billing me every month...how the **bleep** is it possible fro spotify to charge a subscription ...

Newbie

I have a spotify subsciption through my phone company https://www.siminn.is/   But I just found out spotify has been billing my visa AND my phone company is billing me every month...how the...

osornios

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Email was changed

This is a second account just so i can post here. The email on my main spotify account was changed without me knowing and i can't get access to it anymore. Yesterday i contacted SpotifyCares on Facebook and they told me that I should received an emai...

Newbie

This is a second account just so i can post here.   The email on my main spotify account was changed without me knowing and i can't get access to it anymore. Yesterday i contacted SpotifyCares...

osornios

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Listen to my saved songs/playlists when I travel to a country where Spotify is not available?

I have Spotify Premium in Canada. I'm going to be travelling to Bangladesh for a month and I was wondering if I can still use Spotify while I'm there or whether or not I can listen to my saved songs (that are downloaded)?

Casual Listener

I have Spotify Premium in Canada. I'm going to be travelling to Bangladesh for a month and I was wondering if I can still use Spotify while I'm there or whether or not I can listen to my saved songs ...

osornios

Spotify Star

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

¿Como saber con qué cuentas está vinculada mi cuenta de spotify?

Quisiera saber con qué cuentas (Facebook, Twitter, playstation nerwork) está vinculada mi cuenta de spotify. Ya que estoy intentando vincular mi cuenta PSN con spotify pero un anuncio dice que mi cuenta de spotify ya está vinculada a otra de PSN.

Newbie

Quisiera saber con qué cuentas (Facebook, Twitter, playstation nerwork) está vinculada mi cuenta de spotify. Ya que estoy intentando vincular mi cuenta PSN con spotify pero un anuncio dice que mi cue...

osornios

Spotify Star

20077 Views

1 replies

5 likes

Other
  • 20077 Views
  • 1 replies
  • 5 likes

no puedo entrar a mi spotify con mi cuenta de facebook,

yo tengo Premium y me conecto por medio del facebook, pero ya no me esta dejando ingresar

Newbie

yo tengo Premium y me conecto por medio del facebook, pero ya no me esta dejando ingresar

osornios

Spotify Star

70538 Views

1 replies

8 likes

Other
  • 70538 Views
  • 1 replies
  • 8 likes

Email and Password

I forgot the email and Password to an account that I signed for premium for and I was wondering if I could change my email to the one I am currently using.

Newbie

I forgot the email and Password to an account that I signed for premium for and I was wondering if I could change my email to the one I am currently using.

osornios

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Is there a log of every song I've played?

Is there such a thing? I listened to something on Daily Mix, and it's scrolled off. I want to listen to it again. How do I find that song once more? Thanks.

Newbie

Is there such a thing?  I listened to something on Daily Mix, and it's scrolled off.  I want to listen to it again.  How do I find that song once more?  Thanks.

osornios

Spotify Star

2246 Views

1 replies

0 likes

Premium
  • 2246 Views
  • 1 replies
  • 0 likes