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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84817 Views

9 replies

2 likes

Account
Login
  • 84817 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661902 Views

13 replies

4 likes

Account
  • 661902 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743966 Views

18 replies

29 likes

  • 743966 Views
  • 18 replies
  • 29 likes

Family Plan

Can only one person listen at a time on the family plan? 

Newbie

Can only one person listen at a time on the family plan?  

Maxim

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Account won't work

Hi all, I've got quite a problem; I have a feeling my account is hacked.I have 2 accounts: 1 for free, which i don't use, and 1 premium account where i'm the manager of my family account.All of a sudden, my premium one was logged out on both my phone...

Newbie

Hi all,   I've got quite a problem; I have a feeling my account is hacked. I have 2 accounts: 1 for free, which i don't use, and 1 premium account where i'm the manager of my family account. ...

osornios

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Implement a way to transfer from a Spotify account created using Facebook to a Spotify only account

my FB account is hacked and my Spotify account is connected to it. I want to transfer my premium FB account to new account, but i cant cancel it because i bought it with my Vodafone. I hope you can help it.

Newbie

my FB account is hacked and my Spotify account is connected to it. I want to transfer my premium FB account to new account, but i cant cancel it because i bought it with my Vodafone. I hope you can h...

Maxim

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution falsche email adresse

Hi! Meine Email-Adresse in meinem Spotify-Account ist falsch. Spotify bietet die Möglichkeit die Adresse über Facebook zu ändern.Auf Facebook steht aber meine richtige Email-Adresse. Spotify übernimmt sie nicht.Was kann ich tun, dass meine richtige E...

Newbie

Hi! Meine Email-Adresse in meinem Spotify-Account ist falsch. Spotify bietet die Möglichkeit die Adresse über Facebook zu ändern. Auf Facebook steht aber meine richtige Email-Adresse. Spotify überni...

Alejandro_C

Spotify Legend

1587 Views

1 replies

0 likes

  • 1587 Views
  • 1 replies
  • 0 likes

SheerID - All the possible documents were uploaded, but still rejected by them.

Hi!I'm a student at University Of the People - US online University. It has all the required accreditations in US. I uploaded all the possible documents to SheerID, but still no luck with the student discount. No response from their Customer support.

Casual Listener

Hi! I'm a student at University Of the People - US online University. It has all the required accreditations in US. I uploaded all the possible documents to SheerID, but still no luck with the ...

Sergiooooooo

Casual Listener

716 Views

4 replies

0 likes

Account
Premium
Subscription
  • 716 Views
  • 4 replies
  • 0 likes

Solved!! 30 days free trial

When I try to activate 30 days free trial with my PayPal account the https://www.spotify.com/us/purchase/panel/ page becomes empty after I confirm everything on PayPal site. What is the problem?

Casual Listener

When I try to activate 30 days free trial with my PayPal account the https://www.spotify.com/us/purchase/panel/ page becomes empty after I confirm everything on PayPal site. What is the problem? 

Maxim

Spotify Star

573 Views

3 replies

0 likes

Account
Free
Subscription
  • 573 Views
  • 3 replies
  • 0 likes

Solved!! Error Plan Familiar

Hola, soy la administradora de una cuenta familiar y tenia dos miembros y a uno de ellos lo saco como a la semana y media de usarlo, quisiera saber por que paso eso y tambien por que no puedo agregarla nuevamente.AYUDA!!!!!!!

Newbie

Hola, soy la administradora de una cuenta familiar y tenia dos miembros y a uno de ellos lo saco como a la semana y media de usarlo, quisiera saber por que paso eso y tambien por que no puedo agregar...

osornios

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card expired and restarted my family account, but all accounts have been deleted

Hi, My credit card expired and I restarted my family account, but the other linked accounts are deleted. How do I get these back so I don't have to recreate playlists, etc?

Newbie

Hi,   My credit card expired and I restarted my family account, but the other linked accounts are deleted. How do I get these back so I don't have to recreate playlists, etc?

Keaskin

Newbie

1296 Views

7 replies

0 likes

  • 1296 Views
  • 7 replies
  • 0 likes

Solved!! Gifting Spotify Premium to friend in South Africa - how will she renew?

I want to pre-pay a year of Spotify Premium for a friend in South Africa. Spotify is not yet available over there. Will she be able to renew her subscription when the year finishes, using her South African credit card?

Casual Listener

I want to pre-pay a year of Spotify Premium for a friend in South Africa.  Spotify is not yet available over there.  Will she be able to renew her subscription when the year finishes, using...

Maxim

Spotify Star

603 Views

3 replies

0 likes

Account
Premium
Subscription
  • 603 Views
  • 3 replies
  • 0 likes

Family suscription. Traveling out of the country

What happen when the administrator of the family suscription plan travels outside the country? Does that affects the rest of the accounts? Thanks,

Casual Listener

What happen when the administrator of the family suscription plan travels outside the country? Does that affects the rest of the accounts?   Thanks,

TobiasYoung

Composer

227 Views

3 replies

0 likes

  • 227 Views
  • 3 replies
  • 0 likes

Student discount with email

I am just wondering whether, having set up an account with a University student email, if I change the email, will I lose my student discount? I don't want the emails going to my Uni account, but don't want to lose the student discount. Thanks, atoha...

Newbie

I am just wondering whether, having set up an account with a University student email, if I change the email, will I lose my student discount? I don't want the emails going to my Uni account, but don...

Maxim

Spotify Star

711 Views

1 replies

0 likes

Account
Login
Premium
  • 711 Views
  • 1 replies
  • 0 likes

My facebook got hacked (and now I can't jam out)

So over the weekend my facebook account was logged in by someone who wasn't me. Because of this facebook locked me out and won't let me log back in until they "review my ID". I wouldn't have really cared to get my facebook back if it wasn't for the f...

Newbie

So over the weekend my facebook account was logged in by someone who wasn't me. Because of this facebook locked me out and won't let me log back in until they "review my ID". I wouldn't have really c...

Jacob

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Profile wont come up in search

Hi I have started an account for my studio and want people to be able to access it however when you search my user name or even my keywords it says No profiles match this. How can I set it so that people are able to search and find my account/profile...

Casual Listener

Hi   I have started an account for my studio and want people to be able to access it however when you search my user name or even my keywords it says No profiles match this. How can I set it s...

fhbcsoundboard

Newbie

327 Views

1 replies

0 likes

Account
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changement sur la page Spotify

Bonjour,Depuis quelques jours,quand je vais sur cette page qui etait ma page de favoris depuis des mois,j'arrive sur cette nouvelle page:https://open.spotify.com/browse/featuredavec un message en haut de page "Oups ! Erreur de lecture. Recharger."que...

Regular

Bonjour, Depuis quelques jours,quand je vais sur cette page qui etait ma page de favoris depuis des mois,j'arrive sur cette nouvelle page: https://open.spotify.com/browse/featured avec un message ...

Jah14100

Regular

9330 Views

18 replies

1 likes

Other
  • 9330 Views
  • 18 replies
  • 1 likes

Han cambiado la direccion de correo

Buenas,Han cambiado mi dirección de correo sin mi permiso. Una cuenta en la que tengo el servicio premium y por tanto pago cada mez. Hay una persona que ha decidido cambiar esta cuenta de correo y está usando un servicio que yo estoy pagando.Querría ...

Visitor

Buenas, Han cambiado mi dirección de correo sin mi permiso. Una cuenta en la que tengo el servicio premium y por tanto pago cada mez. Hay una persona que ha decidido cambiar esta cuenta de correo y ...

osornios

Spotify Star

3734 Views

1 replies

1 likes

  • 3734 Views
  • 1 replies
  • 1 likes

Solved!! Pago con tarjeta debito en Argentina

Buenas, es una consulta simple, pero que en ningún lado encuentro respuesta.Porqué en Argentina no está habilitada la opción de pago con débito?Por mas que busco, solo me aparece crédito.

Casual Listener

Buenas, es una consulta simple, pero que en ningún lado encuentro respuesta. Porqué en Argentina no está habilitada la opción de pago con débito? Por mas que busco, solo me aparece crédito.

dannroda

Newbie

45915 Views

8 replies

0 likes

  • 45915 Views
  • 8 replies
  • 0 likes

Dirección para Spotify Familiar

Hace algunos dias dos de las cuentas activas de mi Spotify Familiar fueron desactivadas intempestivamente. Ahora cuando quise volver a añadirlos, les sale que la dirección no es la misma y yo no puedo revisar mi dirección en mi Cuenta. Necesito ayuda...

Newbie

Hace algunos dias dos de las cuentas activas de mi Spotify Familiar fueron desactivadas intempestivamente.  Ahora cuando quise volver a añadirlos, les sale que la dirección no es la misma y yo n...

osornios

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Can't unsubscribe due to deleted FB account

Hey everyone, I have the issue that I can't unsubscribe my premium account because I have already deleted my facebook account. The main problem is that it still charges 9,99€ every month even though my account doesn`t exist on FB.How the **bleep** am...

Newbie

Hey everyone,   I have the issue that I can't unsubscribe my premium account because I have already deleted my facebook account. The main problem is that it still charges 9,99€ every month eve...

wingshq

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes