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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653729 Views

13 replies

4 likes

Account
  • 653729 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734160 Views

18 replies

29 likes

  • 734160 Views
  • 18 replies
  • 29 likes

Upset

I unsubscribed from Spotify because I was to broke to pay for it. They just charged me $9.99 and when I went online to check my account it still says I am premium. So I unsubscribed AGAIN and my account still says I'm premium. I want my $10 back. I n...

Newbie

I unsubscribed from Spotify because I was to broke to pay for it. They just charged me $9.99 and when I went online to check my account it still says I am premium. So I unsubscribed AGAIN and my acco...

wingshq

Community Legend

249 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 249 Views
  • 1 replies
  • 0 likes

NL - van bestaand account joinen naar familie abonnement

NL - ik heb een bestaand persoonlijk acount. Mijn ouders hebben op hetzelfde adres ook een acount voor de gehele familie afgesloten. Nu ben ik van plan om mijn bestaande abonnement te koppelen aan het familie abonnement ivm de kosten. Behoud ik dan a...

Newbie

NL - ik heb een bestaand persoonlijk acount. Mijn ouders hebben op hetzelfde adres ook een acount voor de gehele familie afgesloten. Nu ben ik van plan om mijn bestaande abonnement te koppelen aan he...

Hubo

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Cant log in

I cant log in because i no longer use that email and spotify wont let me log in through facebook.

Newbie

I cant log in because i no longer use that email and spotify wont let me log in through facebook. 

osornios

Spotify Star

246 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Over payment

I have been charged twice each month since march 2015 for my Spotify account. I really should have noticed before now but unfortunately, I only noticed once I changed to premium family for £14.99 but the £9.99 continued going out also. Is there a con...

Newbie

I have been charged twice each month since march 2015 for my Spotify account. I really should have noticed before now but unfortunately, I only noticed once I changed to premium family for £14.99 but...

TobiasYoung

Composer

361 Views

2 replies

0 likes

  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan familiar en spotify

Quiero iniciar una cuenta de spotify premium familiar pero no se como pagarlo con una tarjeta de prepago como lo puedo hacer

Newbie

Quiero iniciar una cuenta de spotify premium familiar pero no se como pagarlo con una tarjeta de prepago como lo puedo hacer

JulianA_Bogota

Roadie

300 Views

1 replies

0 likes

Premium
  • 300 Views
  • 1 replies
  • 0 likes

Being charged 9.99

Being charged 9.99 when i canceled i want all my money back

Newbie

Being charged 9.99 when i canceled i want all my money back

user-removed

Not applicable

228 Views

1 replies

0 likes

Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Can't connect from Qatar

Hi. I had a Spotify account linked to my Facebook when I lived in the UK. But now I live in Qatar and I've never been able to log in on the app.I have access to my profile through the website but I can't change the country since there is no scrolling...

Casual Listener

Hi. I had a Spotify account linked to my Facebook when I lived in the UK. But now I live in Qatar and I've never been able to log in on the app. I have access to my profile through the website but I...

Maxim

Spotify Star

11014 Views

4 replies

0 likes

Account
Free
Login
  • 11014 Views
  • 4 replies
  • 0 likes

Another charged 2x per month.

Another charged 2x per month. On 2-7-17 $9.99. And again 2-16-17 $14.99. I was told tof give it a month and the accounts would catch up. They are not. I want the family for $14.99. And to be reimbursed or credited the over charges of $9.99.

Newbie

Another charged 2x per month. On 2-7-17 $9.99. And again 2-16-17 $14.99. I was told tof give it a month and the accounts would catch up. They are not. I want the family for $14.99. And to be reimburs...

Committeddusky

Casual Listener

441 Views

2 replies

1 likes

  • 441 Views
  • 2 replies
  • 1 likes

Solved!! Switched automatically to Family Premium???

I received an email today welcoming me to Family Premium -- which I never requested. I logged into my account and selected the option to switch back, which I was informed would take place at the next billing period -- but in the meantime I have to pa...

Casual Listener

I received an email today welcoming me to Family Premium -- which I never requested. I logged into my account and selected the option to switch back, which I was informed would take place at the next...

wingshq

Community Legend

1795 Views

3 replies

0 likes

Subscription
  • 1795 Views
  • 3 replies
  • 0 likes

traveling with spotify

hi guys, i am now traveling in south america and i want to use the service to listen to music. i am currently in brasil, and when i want to register for primium they ask for stuff i don't have like a local id, and everything is in potuguese. it also ...

Casual Listener

hi guys, i am now traveling in south america and i want to use the service to listen to music. i am currently in brasil, and when i want to register for primium they ask for stuff i don't have like a...

berko1

Casual Listener

380 Views

3 replies

0 likes

  • 380 Views
  • 3 replies
  • 0 likes

Following a free account is a problem?

I can't find "geraçãomillennium" account on spotify. It's a free account, does it mean I wont be able to follow it? I know it exists because I have the url, but I've tried to find it on the search bar and it doesn't appear at all.Here's the link:http...

Casual Listener

I can't find "geraçãomillennium" account on spotify. It's a free account, does it mean I wont be able to follow it? I know it exists because I have the url, but I've tried to find it on the search ba...

wingshq

Community Legend

230 Views

1 replies

0 likes

Account
Free
  • 230 Views
  • 1 replies
  • 0 likes

Help

Have Spotify premium through my job at Starbucks, why am I getting ads and won't allow me to skip songs????

Newbie

Have Spotify premium through my job at Starbucks, why am I getting ads and won't allow me to skip songs????

Nkabourek

Newbie

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enter expiration month....

I am trying to upgrade and it gives me the error that I am not entering my experation month on my payment method, I have tried 2 cards and didderent ways to enter it, but still not working...

Newbie

I am trying to upgrade and it gives me the error that I am not entering my experation month on my payment method, I have tried 2 cards and didderent ways to enter it, but still not working...

Jleraan

Newbie

3466 Views

6 replies

1 likes

  • 3466 Views
  • 6 replies
  • 1 likes

Change username

I set up through Facebook to spodify, since then Verizon canceled my email address. I changed my email address on FB but now I cannot seem to figure out how to change my email on Spodify. I logged into FB, but I do not see a place that says spodify. ...

Newbie

I set up through Facebook to spodify, since then Verizon canceled my email address. I changed my email address on FB but now I cannot seem to figure out how to change my email on Spodify. I logged in...

TobiasYoung

Composer

464 Views

3 replies

0 likes

Account
  • 464 Views
  • 3 replies
  • 0 likes

Solved!! Access to my downloaded playlists on Free Spotify?

I have to cancel Premium for a few months and am hoping that I will still have access to my downloaded playlists from when I was on Premium. Is this the case?

Casual Listener

I have to cancel Premium for a few months and am hoping that I will still have access to my downloaded playlists from when I was on Premium.  Is this the case?

rramos44-us

Casual Listener

401 Views

2 replies

0 likes

Free
  • 401 Views
  • 2 replies
  • 0 likes

I get a 500 server error every time I attempt to change my country from payment options - what gives

I'm looking to switch payment options to use a card in a different country (I moved!) and I get a 500 server error every time I try. This has been going on for a few days. What gives!?

Newbie

I'm looking to switch payment options to use a card in a different country (I moved!) and I get a 500 server error every time I try.   This has been going on for a few days. What gives!?

osornios

Spotify Star

324 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 324 Views
  • 1 replies
  • 0 likes

Changing country of subscription

Hello,I'm trying to switch the country of my subscription (UK to Canada) and doing as I'm told, i.e. updating payment details. When I enter my Canadian credit card number, it says that it looks like a Canadian card and there's a button "Change to Can...

Casual Listener

Hello, I'm trying to switch the country of my subscription (UK to Canada) and doing as I'm told, i.e. updating payment details. When I enter my Canadian credit card number, it says that it looks lik...

Francois25

Casual Listener

270 Views

2 replies

0 likes

  • 270 Views
  • 2 replies
  • 0 likes

I can't see my messages anymore or send songs?

As of yesterday this feature just disappered for me. What....

Casual Listener

As of yesterday this feature just disappered for me. What....

TobiasYoung

Composer

615 Views

4 replies

0 likes

Account
  • 615 Views
  • 4 replies
  • 0 likes

Solved!! Canceled my premium account but I'm still a premium member

Hi,I canceled my premium account a day before (22/02/17) the deadline (23/02/17) but today I found out that the contract was renewed.I'm pretty sure I've done everything right, they even asked me why I wanted to quit. Everything was done. I don't wan...

Casual Listener

Hi, I canceled my premium account a day before (22/02/17) the deadline (23/02/17) but today I found out that the contract was renewed. I'm pretty sure I've done everything right, they even asked me...

TobiasYoung

Composer

677 Views

7 replies

0 likes

Account
Premium
Subscription
  • 677 Views
  • 7 replies
  • 0 likes

Family premium

My cousin invited me to join the family premium plan. After accepting the invite the page indicated that I am now a member of their premium plan, but when I use the iPhone mobile app its still says I'm on the free. My cousin checked the account is it...

Newbie

My cousin invited me to join the family premium plan. After accepting the invite the page indicated that I am now a member of their premium plan, but when I use the iPhone mobile app its still says I...

TobiasYoung

Composer

251 Views

3 replies

0 likes

  • 251 Views
  • 3 replies
  • 0 likes