Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82082 Views

9 replies

2 likes

Account
Login
  • 82082 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657558 Views

13 replies

4 likes

Account
  • 657558 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738928 Views

18 replies

29 likes

  • 738928 Views
  • 18 replies
  • 29 likes

Someone else logged into my account?!

Hi there, I've had a re-occuring problem for the last two days - someone else is logged into my account.My profile photo has changed, someone else is making playlists and playing music on devices that are not mine. My Spotify is (obviously) connected...

Casual Listener

Hi there, I've had a re-occuring problem for the last two days - someone else is logged into my account. My profile photo has changed, someone else is making playlists and playing music on devices...

samclark

Casual Listener

1228 Views

5 replies

1 likes

Account
Login
Security
  • 1228 Views
  • 5 replies
  • 1 likes

subcription

buy premium through money online (MOL) in my country Malaysia..but my spotify still in free. I hope you can check my subcription status. I really feel anoying on this matter..really anoying

Casual Listener

buy premium through money online (MOL) in my country Malaysia..but my spotify still in free. I hope you can check my subcription status. I really feel anoying on this matter..really anoying

rockz80s

Casual Listener

253 Views

2 replies

0 likes

  • 253 Views
  • 2 replies
  • 0 likes

Still charged after cancellation

Cancelled my subscription and it showed me the date premium would end on, but still got charged for another month.

Newbie

Cancelled my subscription and it showed me the date premium would end on, but still got charged for another month.

TobiasYoung

Composer

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Purchasing a gift card from Canada for an American recepient

I would like to give my daughter a gift subscription, but I live in Canada and she lives in the US. How do I do this?

Newbie

I would like to give my daughter a gift subscription, but I live in Canada and she lives in the US. How do I do this?

kirashi

Community Legend

1236 Views

1 replies

0 likes

Subscription
  • 1236 Views
  • 1 replies
  • 0 likes

Subscription

So yesterday i was charged like usual my premium charge, and then today it just disapeared and I am back on free randomly. I've been premium fro several years.

Casual Listener

So yesterday i was charged like usual my premium charge, and then today it just disapeared and I am back on free randomly. I've been premium fro several years.

lcolling

Community Legend

198 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Can't create device password

I'm trying to login to my Spotify account on my Amazon Fire Stick and nothing I try is working. I've tried what should've been the simplest option of logging onto the same Wi-Fi network and playing a song on my iPhone and searching for other devices ...

Newbie

I'm trying to login to my Spotify account on my Amazon Fire Stick and nothing I try is working.  I've tried what should've been the simplest option of logging onto the same Wi-Fi network and pla...

Hubo

Community Legend

423 Views

1 replies

0 likes

Account
Login
Other
  • 423 Views
  • 1 replies
  • 0 likes

"Your last payment didn't work"

Okay so I used to use a debit card to pay for my Spotify but now I just purchase Spotify gift cards in order to use premium... Anyways earlier today Spotify told me my premium account is paused because "my last payment didn't work" how is this possib...

Newbie

Okay so I used to use a debit card to pay for my Spotify but now I just purchase Spotify gift cards in order to use premium... Anyways earlier today Spotify told me my premium account is paused becau...

osornios

Spotify Star

544 Views

1 replies

0 likes

Premium
  • 544 Views
  • 1 replies
  • 0 likes

Being charged twice per month! Cannot reach customer service.

I recently realized that I've been charged twice a month for my service since August 2016. There were several months prior to that where I was being billed correctly. I've attempted to contact Spotify on multiple occasions, but cannot reach anyone. I...

Newbie

I recently realized that I've been charged twice a month for my service since August 2016. There were several months prior to that where I was being billed correctly. I've attempted to contact S...

TobiasYoung

Composer

237 Views

1 replies

0 likes

Account
Premium
Subscription
  • 237 Views
  • 1 replies
  • 0 likes

charged twice

My internet connection dropped midway the familiar plan setup, and i restarted the process, but it went throught and charged me the first and the second time. And it is saying that i dont even have a credit card registered while it also says that my ...

Newbie

My internet connection dropped midway the familiar plan setup, and i restarted the process, but it went throught and charged me the first and the second time. And it is saying that i dont even have a...

osornios

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Charged and not received

I was trying to get Student Premuim and i entered my payment info and went to enter my college stuff and backed out to do the website stuff for that and I decided not to go with it and stay free and I later got charged the 5$

Newbie

I was trying to get Student Premuim and i entered my payment info and went to enter my college stuff and backed out to do the website stuff for that and I decided not to go with it and stay free and ...

Maxim

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Switching accounts

So I need to switch accounts but don't want to lose my music. I see the other answers about waiting for the existing account to go back to free and then switching but the account I'm moving from is not getting cancelled. How do I go to a new one in t...

Newbie

So I need to switch accounts but don't want to lose my music. I see the other answers about waiting for the existing account to go back to free and then switching but the account I'm moving from is n...

TobiasYoung

Composer

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Solved!! 3 weeks waiting on Fan Insights approval

Is that normal? I sent in my request 3 weeks ago and I still don't have news from Spotify. Has anyone been approved lately and can give some hints as to how long they waited?

Casual Listener

Is that normal? I sent in my request 3 weeks ago and I still don't have news from Spotify. Has anyone been approved lately and can give some hints as to how long they waited?

antinet

Newbie

1037 Views

5 replies

0 likes

Account
  • 1037 Views
  • 5 replies
  • 0 likes

Upset

I unsubscribed from Spotify because I was to broke to pay for it. They just charged me $9.99 and when I went online to check my account it still says I am premium. So I unsubscribed AGAIN and my account still says I'm premium. I want my $10 back. I n...

Newbie

I unsubscribed from Spotify because I was to broke to pay for it. They just charged me $9.99 and when I went online to check my account it still says I am premium. So I unsubscribed AGAIN and my acco...

wingshq

Community Legend

256 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 256 Views
  • 1 replies
  • 0 likes

NL - van bestaand account joinen naar familie abonnement

NL - ik heb een bestaand persoonlijk acount. Mijn ouders hebben op hetzelfde adres ook een acount voor de gehele familie afgesloten. Nu ben ik van plan om mijn bestaande abonnement te koppelen aan het familie abonnement ivm de kosten. Behoud ik dan a...

Newbie

NL - ik heb een bestaand persoonlijk acount. Mijn ouders hebben op hetzelfde adres ook een acount voor de gehele familie afgesloten. Nu ben ik van plan om mijn bestaande abonnement te koppelen aan he...

Hubo

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Cant log in

I cant log in because i no longer use that email and spotify wont let me log in through facebook.

Newbie

I cant log in because i no longer use that email and spotify wont let me log in through facebook. 

osornios

Spotify Star

251 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Over payment

I have been charged twice each month since march 2015 for my Spotify account. I really should have noticed before now but unfortunately, I only noticed once I changed to premium family for £14.99 but the £9.99 continued going out also. Is there a con...

Newbie

I have been charged twice each month since march 2015 for my Spotify account. I really should have noticed before now but unfortunately, I only noticed once I changed to premium family for £14.99 but...

TobiasYoung

Composer

368 Views

2 replies

0 likes

  • 368 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan familiar en spotify

Quiero iniciar una cuenta de spotify premium familiar pero no se como pagarlo con una tarjeta de prepago como lo puedo hacer

Newbie

Quiero iniciar una cuenta de spotify premium familiar pero no se como pagarlo con una tarjeta de prepago como lo puedo hacer

JulianA_Bogota

Roadie

303 Views

1 replies

0 likes

Premium
  • 303 Views
  • 1 replies
  • 0 likes

Being charged 9.99

Being charged 9.99 when i canceled i want all my money back

Newbie

Being charged 9.99 when i canceled i want all my money back

user-removed

Not applicable

236 Views

1 replies

0 likes

Subscription
  • 236 Views
  • 1 replies
  • 0 likes