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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4556 Views
  • 1 replies
  • 9 likes
  • Security
  • 4556 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464574 Views
  • 976 replies
  • 111 likes
  • Account
  • 464574 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205420 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205420 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113127 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113127 Views
  • 72 replies
  • 12 likes

Can't load shared playlist

A friend sent me his playlist via text, but when I click the link, the Spotify app opens and three dots scroll as if it is trying to load but never loads. I tried while connected to Wi-Fi for 20 minutes and no success. Anyone know how to make this wo...

  • Newbie
  • A friend sent me his playlist via text, but when I click the link, the Spotify app opens and three dots scroll as if it is trying to load but never loads. I tried while connected to Wi-Fi for 20 minu...
  • MrWhiteNL
  • Newbie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Forgotten account and I still pay my subscription

Hi ! I'm frenchman and i have a problem. I pay spotify prenium has my brother and I wanted to cancel the subscription but he lost his account ... I paid 9,99€ for this month on my bank account . I would thus want to delete this account , I can give y...

  • Newbie
  • Hi ! I'm frenchman and i have a problem. I pay spotify prenium has my brother and I wanted to cancel the subscription but he lost his account ... I paid 9,99€ for this month on my bank account ....
  • Specialworld
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 189 Views
  • 1 replies
  • 0 likes

My account is hacked

Hi! Someone have changed my email, password and other information. Also this person changed my subscription to family. What should i do? I've sent a message to spotify but they take ages to answer. I've close my creditcard, changed password on other ...

  • Newbie
  • Hi!   Someone have changed my email, password and other information. Also this person changed my subscription to family. What should i do? I've sent a message to spotify but they take ages to ...
  • Specialworld
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 301 Views
  • 1 replies
  • 0 likes

family premium vs. free trial deal

Hey guys I was offered a free trial deal and was wondering if I could use that free trial time on a family premium account. Thanks.

  • Casual Listener
  • Hey guys I was offered a free trial deal and was wondering if I could use that free trial time on a family premium account. Thanks.
  • alexmanler
  • Casual Listener
  • 572 Views
  • 2 replies
  • 0 likes
  • 572 Views
  • 2 replies
  • 0 likes

Re: Spotify family as primary account, but daughter primary user - how to upgrade

I upgraded to family plan, while logged in as my son, in an attempt to preserve his playlists. Now the family plan is HIS account, though I'm paying for it. Once this has already been done, how do I change all that over without losing his stuff?Thank...

  • Visitor
  • I upgraded to family plan, while logged in as my son, in an attempt to preserve his playlists.  Now the family plan is HIS account, though I'm paying for it.  Once this has already been don...
  • Robert_W
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Disconnect from ONLINE devices

Hello, I have seen this topic in the forum before, but none of the solutions worked for me.My situation is pretty much the same as the others , i have logged in with my account in my family's TV Box to listen to music in a party , i made sure to disc...

  • Newbie
  • Hello,   I have seen this topic in the forum before, but none of the solutions worked for me. My situation is pretty much the same as the others , i have logged in with my account in my famil...
  • 228 Views
  • 0 replies
  • 0 likes
  • Account
  • 228 Views
  • 0 replies
  • 0 likes

Reset/Change DEVICE password

I need to change or reset my device password. Someone is using my account and the only way left is through my device password. I have a facebook created spotify account (oh how i regret that day... i know spotify staff can hel me change that, but the...

  • Visitor
  • I need to change or reset my device password. Someone is using my account and the only way left is through my device password. I have a facebook created spotify account (oh how i regret that day... i...
  • user-removed
  • Not applicable
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Change my billing country from Brazil to France

Hello, I'm trying ot change my country but i couldn't do it because of an error.Please find attached the pictures that I have capture for it.Doing the whole process for changing country, I get the error attached. Could you please help me to change th...

  • Casual Listener
  • Hello,   I'm trying ot change my country but i couldn't do it because of an error. Please find attached the pictures that I have capture for it. Doing the whole process for changing country,...
  • Yims
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

New Spotify release

I just got a message that said: "Heads up! We're ending support for your operating system in an upcoming release. Click here for more information." Thing is that I possibly can't update my operating system at the moment because that would mean that a...

  • Casual Listener
  • I just got a message that said: "Heads up! We're ending support for your operating system in an upcoming release. Click here for more information."   Thing is that I possibly can't update my o...
  • musiccornercv
  • Roadie
  • 457 Views
  • 7 replies
  • 1 likes
  • Premium
  • 457 Views
  • 7 replies
  • 1 likes

Someone changed my email address and password. What do I do?

Upon trying to login to my account so that I could listen to some tunes, I found that I was only able to login through facebook. I went into my account to try to update my password since, when I selected 'Forgot my password,' I never received an emai...

  • Casual Listener
  • Upon trying to login to my account so that I could listen to some tunes, I found that I was only able to login through facebook. I went into my account to try to update my password since, when I sele...
  • jshelley1
  • Casual Listener
  • 6060 Views
  • 9 replies
  • 0 likes
  • 6060 Views
  • 9 replies
  • 0 likes

Disdetta Spotify premium

il mio abbonamento utente 1186891528 scade il 06/04/2017 - Volevo disdirlo in anticipo perchè l'ultima volta (il 06/03/2017) si è rinnovato in automatico.Ho provato a disdire il mio abbonamento dalla mia pagina account ma non ci sono riuscito.Sulla c...

  • Newbie
  • il mio abbonamento utente 1186891528 scade il 06/04/2017 - Volevo disdirlo in anticipo perchè l'ultima volta (il 06/03/2017) si è rinnovato in automatico. Ho provato a disdire il mio abbonamento dal...
  • labelscollected
  • Community Legend
  • 735 Views
  • 1 replies
  • 0 likes
  • 735 Views
  • 1 replies
  • 0 likes

Someone is accessing my account Is there a way to see what device was used.

I was driving around 8:30 PM PT 2/3/2013 on my iphone and it stopped because someone else was using my account? Is there any way to see the location and type of device?

  • Casual Listener
  • I was driving around 8:30 PM PT 2/3/2013 on my iphone and it stopped because someone else was using my account? Is there any way to see the location and type of device?
  • Raw6047
  • Newbie
  • 3806 Views
  • 10 replies
  • 0 likes
  • 3806 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Change country and card payment

I've just entered new payment card details with an NZ card and need to change country. The system said it recognised the change but how can I check that I won't lose my account? The details still show Australia.

  • Casual Listener
  • I've just entered new payment card details with an NZ card and need to change country. The system said it recognised the change but how can I check that I won't lose my account? The details still sho...
  • BryannaWhitaker
  • Casual Listener
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Changing country and currency

I'm originally from Finland and have moved to the US. I changed my country to USA by filling in my US credit card payment information. This was successful but my account details say I'll still be charged 9.99EUR instead of USD: Your Spotify Premium s...

  • Newbie
  • I'm originally from Finland and have moved to the US. I changed my country to USA by filling in my US credit card payment information. This was successful but my account details say I'll still be cha...
  • mfa_fariz
  • Newbie
  • 5379 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 5379 Views
  • 4 replies
  • 1 likes

Superuser Contribution Charged twice per month, bank shows two charges, spotify account only recorded one.

Hello, I have one spotify account and according to spotify I should only be charged on the 20th of each month. However, my bank recorded charges on the 20th of last month, and then again on the 6th of this month? What is the reason for a charge on th...

  • Casual Listener
  • Hello,   I have one spotify account and according to spotify I should only be charged on the 20th of each month.  However, my bank recorded charges on the 20th of last month, and then aga...
  • AmericanTim
  • Casual Listener
  • 886 Views
  • 2 replies
  • 0 likes
  • 886 Views
  • 2 replies
  • 0 likes

Sign up on android requires 600 clicks to enter my correct birthday!

My initial experience with you guys is not good. I came to you becaues Amazon Music usability sucks and my first experience with you is that your usability also sucks. To sign up on the phone I had to enter my date of birth. You gave me a nice calend...

  • Newbie
  • My initial experience with you guys is not good.  I came to you becaues Amazon Music usability sucks and my first experience with you is that your usability also sucks.  To sign up on the p...
  • 193 Views
  • 0 replies
  • 1 likes
  • 193 Views
  • 0 replies
  • 1 likes

Solved!! Restoring Playlists

Someone hacked my account - at first I thought it was an April Fool's day joke because my playlists were totally missing, and they were listening to Spanish music. I clicked around but couldn't find my playlists and when I switched songs they switche...

  • Casual Listener
  • Someone hacked my account - at first I thought it was an April Fool's day joke because my playlists were totally missing, and they were listening to Spanish music. I clicked around but couldn't find ...
  • maquila
  • Casual Listener
  • 633 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 633 Views
  • 3 replies
  • 0 likes

"declined, please check or change the payment details"

My credit card keeps being declined. I am positive I have sufficient funds, I have the correct country listed (usa), and I created a verify account. For some reason it just keeps bouncing back. Any ideas?

  • Newbie
  • My credit card keeps being declined.  I am positive I have sufficient funds, I have the correct country listed (usa), and I created a verify account.  For some reason it just keeps bouncing...
  • Aweah_Catbug_
  • Newbie
  • 1268 Views
  • 2 replies
  • 1 likes
  • 1268 Views
  • 2 replies
  • 1 likes

changing country

I use to live in Canada but recently moved to Australia. (I first created my account on Canada.) I tried changing my country via following spotify's instructions but it only allows me to update the country for my credit card information.. The profile...

  • Casual Listener
  • I use to live in Canada but recently moved to Australia. (I first created my account on Canada.)  I tried changing my country via following spotify's instructions but it only allows me to updat...
  • tashabeans
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Hesap

Kaydolurken girdiğim iletişim ve açık adres bilgilerimi görmek istiyorum nasıl ulaşabilirim?

  • Newbie
  • Kaydolurken girdiğim iletişim ve açık adres bilgilerimi görmek istiyorum nasıl ulaşabilirim?
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes