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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421860 Views
  • 965 replies
  • 108 likes
  • Account
  • 421860 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186700 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186700 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103522 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103522 Views
  • 69 replies
  • 10 likes

I cant enter my NUS Card number

Hello,I am a current NUS member and have a current NUS Extra card. My NUS Premium account subscription reverted to normal price at the end of the 12 months. I stopped my subscription until today where it went to a free version. I was told I could rea...

  • Casual Listener
  • Hello, I am a current NUS member and have a current NUS Extra card. My NUS Premium account subscription reverted to normal price at the end of the 12 months. I stopped my subscription until today wh...
  • Maxim
  • Spotify Star
  • 519 Views
  • 6 replies
  • 0 likes
  • 519 Views
  • 6 replies
  • 0 likes

Entered wrong adress when subscribing to premium family, how to change?

Hi, I just entered my adress for spotify family. But I wrote the house number in the second adress slot. Is this a problem? If so, how can I change it?

  • Newbie
  • Hi, I just entered my adress for spotify family. But I wrote the house number in the second adress slot. Is this a problem? If so, how can I change it?
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! doubt about spotify family

hi! I don t understand what they write about living at the same address to enjoy the spotify family account.I live with my family but i stay 2-3 of the week in another city for studing, is this a problem for me? when they write that you ll need to li...

  • Casual Listener
  • hi! I don t understand what they write about living at the same address to enjoy the spotify family account. I live with my family but i stay 2-3 of the week in another city for studing, is this a p...
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Cobro triple por plan familiar premium

AyudaaaMe suscribí al Plan Familiar Premium y agregué a dos familiares, todo bien hasta hace unos días en el que en el estado de cuenta me aparece tres veces el cobro como si nos estuvieran cobrando a las 3 personas del plan...

17431514_1462594047104513_594271673_o.jpg
  • Newbie
  • Ayudaaa Me suscribí al Plan Familiar Premium y agregué a dos familiares, todo bien hasta hace unos días en el que en el estado de cuenta me aparece tres veces el cobro como si nos estuvieran cobrand...
  • 236 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Student verification alternative

Hello:I never give my actual birth date to anyone online, as it is a critical piece of data used in Identity Theft, and no online institution is hack-proof. Therefore, having provided an alternate birth date, and then having provided my credit card i...

  • Casual Listener
  • Hello: I never give my actual birth date to anyone online, as it is a critical piece of data used in Identity Theft, and no online institution is hack-proof.  Therefore, having provided an alte...
  • rbbidgoo
  • Casual Listener
  • 2473 Views
  • 2 replies
  • 0 likes
  • Account
  • 2473 Views
  • 2 replies
  • 0 likes

Upgraded to premium but still getting charged for both subscriptions

Hi! I have been trying to figure out how to update my account to drop the 9.99 subscription but somehow have not been able to find it. My daughter had it but I paid. She is unsure how to get into her old account. What can we do to end the old subscri...

  • Casual Listener
  • Hi! I have been trying to figure out how to update my account to drop the 9.99 subscription but somehow have not been able to find it. My daughter had it but I paid. She is unsure how to get into her...
  • PickMe
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

No se realizan los pagos

Buenos días,Estuve en una promoción de tres meses a 9 pesos argentinos (aprox. 0.5 dólares americanos) de los cuales me descontaron el primer mes y los otros dos no. Ahora estoy ya con el pago normal de Spotify premium y tampoco me realiza el pago. L...

  • Newbie
  • Buenos días, Estuve en una promoción de tres meses a 9 pesos argentinos (aprox. 0.5 dólares americanos) de los cuales me descontaron el primer mes y los otros dos no. Ahora estoy ya con el pago no...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Monthly premium membership ended early

My monthly premium membership should have lasted untill 21 march but since yesterday (19 march) i am getting advertisements and i can not chose the songs i want to listen to. So mu premium membership ended 2 days earlier than i payed for. I am attach...

  • Newbie
  • My monthly premium membership should have lasted untill 21 march but since yesterday (19 march) i am getting advertisements and i can not chose the songs i want to listen to. So mu premium membership...
  • 147 Views
  • 0 replies
  • 0 likes
  • Premium
  • 147 Views
  • 0 replies
  • 0 likes

Assinei o premium familiar por 60 dias Grátis

Eu assinei o premium familiar por 60 dias grátis e 4 dias depois já foi cobrado o primeiro mês no meu Cartão de Crédito

  • Casual Listener
  • Eu assinei o premium familiar por 60 dias grátis e 4 dias depois já foi cobrado o primeiro mês no meu Cartão de Crédito 
  • Bittencourt
  • Spotify Star
  • 336 Views
  • 3 replies
  • 0 likes
  • Premium
  • 336 Views
  • 3 replies
  • 0 likes

Solved!! My account got hacked and started a Spotify Premium for Family and added members

I recently noticed that my account has been hacked and upgraded to a Family subscription and had added 5 (NOT FRIENDS) to my account! How can this has been done without my approval? BRAnna

  • Casual Listener
  • I recently noticed that my account has been hacked and upgraded to a Family subscription and had added 5 (NOT FRIENDS) to my account!   How can this has been done without my approval?   ...
  • annabjorkman
  • Casual Listener
  • 800 Views
  • 6 replies
  • 0 likes
  • 800 Views
  • 6 replies
  • 0 likes

Account

I have family premium on my old phone that got damaged and I can't seem to get to that account as it does not show I have premium and I think my phone was the administrator

  • Casual Listener
  • I have family premium on my old phone that got damaged and I can't seem to get to that account as it does not show I have premium and I think my phone was the administrator
  • Maxim
  • Spotify Star
  • 452 Views
  • 3 replies
  • 0 likes
  • 452 Views
  • 3 replies
  • 0 likes

Aide avec cadeau svp

Bonjour,Le 22 au soir j'ai souhaité offrir un abonnement en utilisant le site web de Spotify pour le 24.Dans le champs "votre mail" j'ai utilisé un autre compte mail que celui de mon compte mail Spotify. J'ai payé et eu la confirmation PayPal.La situ...

  • Casual Listener
  • Bonjour, Le 22 au soir j'ai souhaité offrir un abonnement en utilisant le site web de Spotify pour le 24. Dans le champs "votre mail" j'ai utilisé un autre compte mail que celui de mon compte mail ...
  • Mline78
  • Newbie
  • 924 Views
  • 4 replies
  • 1 likes
  • Other
  • 924 Views
  • 4 replies
  • 1 likes

Not getting premium

I know there might be topic like this but even though Spotify got $4.99 already and chase shows $4.99 was sent to spotify, I am not able to get premium or email saying I paid for it. I sent email to spotify but all I got was automated email. I am not...

  • Newbie
  • I know there might be topic like this but even though Spotify got $4.99 already and chase shows $4.99 was sent to spotify, I am not able to get premium or email saying I paid for it. I sent email to ...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Canceled subscription still charged me $9.99 USD. No response from support.

although I have unsubscribed my premium, I am still being charged every month. I have no other accounts, I've checked.

  • Casual Listener
  • although I have unsubscribed my premium, I am still being charged every month. I have no other accounts, I've checked.
  • Maxim
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Login every time I open the app?

Hi! I previously had no trouble at all, spotify would automatically open and I'd be logged in and all my music appeared automatically. However, a few weeks ago, it started to ask me to log in after some hours of not using it, and it's very unpractica...

  • Casual Listener
  • Hi!  I previously had no trouble at all, spotify would automatically open and I'd be logged in and all my music appeared automatically. However, a few weeks ago, it started to ask me to log in ...
  • Bittencourt
  • Spotify Star
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution problemen met inloggen

hallo, ik wil inloggen maar ik weet mijn inlog gegevens niet meer en ook mijn e-mailadres nietik hoop dat iemand mij kan helpen. p.s. dit account heb ik alleen gemaakt om voor hulp te vragen. m.v.g.

  • Regular
  • hallo,   ik wil inloggen maar ik weet mijn inlog gegevens niet meer en ook mijn e-mailadres niet ik hoop dat iemand mij kan helpen.  p.s. dit account heb ik alleen gemaakt om voor hulp ...
  • cbroekc
  • Newbie
  • 439 Views
  • 2 replies
  • 0 likes
  • Account
  • 439 Views
  • 2 replies
  • 0 likes

Apesar de realizar o cancelamento da conta premium, recebi confirmação de pagamento de R$ 16,90

Prezados (as), boa noite. Fiz a adesão à conta premium na fase de teste gratuito de 90 dias, o dia em que expira este período de gratuidade é amanhã, 16/03/17, apesar de ter realizado o cancelamento da conta premium hoje, 15/03/17, recebi um e-mail e...

  • Regular
  • Prezados (as), boa noite. Fiz a adesão à conta premium na fase de teste gratuito de 90 dias, o dia em que expira este período de gratuidade é amanhã, 16/03/17, apesar de ter realizado o cancelamento ...
  • Bittencourt
  • Spotify Star
  • 1163 Views
  • 9 replies
  • 0 likes
  • Premium
  • 1163 Views
  • 9 replies
  • 0 likes

Help

I'm being charged for Spotify but when I look at my subscription it says I have free Spotify

  • Newbie
  • I'm being charged for Spotify but when I look at my subscription it says I have free Spotify
  • Maxim
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes