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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 226078 Views
  • 733 replies
  • 71 likes
  • Account
  • 226078 Views
  • 733 replies
  • 71 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1113293 Views
  • 118 replies
  • 106 likes
  • Account
  • 1113293 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 59439 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 59439 Views
  • 61 replies
  • 8 likes

I have not been charged

Hello I have not been charged for a couple of months and I dont know why. ( I have a premium, i thought i am going to pay 5,99/month ) Please, can anyone help me?

  • Newbie
  • Hello   I have not been charged for a couple of months and I dont know why. ( I have a premium, i thought i am going to pay 5,99/month ) Please, can anyone help me? 
  • KatesHere
  • Community Legend
  • 121 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 121 Views
  • 1 replies
  • 1 likes

Change username

Im logged in on both my computer and my phone. But now i have to change phone. Problem is i have no control of the e-mail that is connected to my account and im not connected via facebook either. And i also lost my password. So i need help to change ...

  • Newbie
  • Im logged in on both my computer and my phone. But now i have to change phone. Problem is i have no control of the e-mail that is connected to my account and im not connected via facebook either. And...
  • ErikG
  • Roadie
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Log in on iPad not working

I am offline on my iPhone and I am trying to setup my iPad to listen through. I know I can only be logged in on one device at a time, but how do I get my second device set up if it continues to say "this email already has an account Associated with i...

  • Newbie
  • I am offline on my iPhone and I am trying to setup my iPad to listen through. I know I can only be logged in on one device at a time, but how do I get my second device set up if it continues to say "...
  • Nico
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Register to Premium for Family. Payment pass on my credit card but doesn't work

Hi An hour ago, I register to Premium for Family. I saw the payment pass on my credit card bill, but I can't add member. I saw my receipt on my account site page but never receive it by email. When I click on mange Family, I receved message "It appea...

  • Casual Listener
  • Hi  An hour ago, I register to Premium for Family. I saw the payment pass on my credit card bill, but I can't add member. I saw my receipt on my account site page but never receive it by email....
  • user-removed
  • Not applicable
  • 219 Views
  • 7 replies
  • 0 likes
  • Account
  • 219 Views
  • 7 replies
  • 0 likes

disconnect facebook

i am deactivating my FB account but unfortunately my spotify is registered to that account how can I solve this problem?

  • Newbie
  • i am deactivating my FB account but unfortunately my spotify is registered to that account how can I solve this problem?
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Can I change my name?

Hi Spotify community,I was wondering if there is a way that I can change my account name (not my forum name!). My younger me wasn't really thinking...Thanks!

  • Casual Listener
  • Hi Spotify community, I was wondering if there is a way that I can change my account name (not my forum name!). My younger me wasn't really thinking... Thanks!
  • Hubo
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 82 Views
  • 1 replies
  • 0 likes

Premium doesn`t work !! (no family)!!Help

I payed maybe 10 mins ago premium for my account...Still doesn`t have premium ...Can anyone help me please ????Someone same problem ??

  • Regular
  • I payed maybe 10 mins ago premium for my account... Still doesn`t have premium ... Can anyone help me please ???? Someone same problem ??
  • Bittencourt
  • Spotify Star
  • 194 Views
  • 16 replies
  • 0 likes
  • Account
  • 194 Views
  • 16 replies
  • 0 likes

Premium showing on website but not on app

When i log into my spotify account on the app, using the same username and password as i do on the safari, it is saying my account is free but on the safari it is premium. i have tried deleting the app and logging out several times. any suggestions?

  • Newbie
  • When i log into my spotify account on the app, using the same username and password as i do on the safari, it is saying my account is free but on the safari it is premium. i have tried deleting the a...
  • Maxim
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription not showing up in iPhone app

I have just paid for the premium service online. However it will not update in my iPhone app. I've used the browser on my iPhone and on a PC and have double checked it is the correct account and that the subscription has definitely been applied for. ...

  • Newbie
  • I have just paid for the premium service online. However it will not update in my iPhone app. I've used the browser on my iPhone and on a PC and have double checked it is the correct account and that...
  • Maxim
  • Spotify Star
  • 3733 Views
  • 1 replies
  • 0 likes
  • 3733 Views
  • 1 replies
  • 0 likes

Family account

My sister just got the family plan ... It works for my brother and sister ... But when i try to redeem it says that im in a different country .... How can i fix this ?

  • Casual Listener
  • My sister just got the family plan ... It works for my brother and sister ... But when i try to redeem it says that im in a different country .... How can i fix this ?
  • Maxim
  • Spotify Star
  • 186 Views
  • 5 replies
  • 0 likes
  • 186 Views
  • 5 replies
  • 0 likes

How to add some one to family plan?

I just recently upgraded my premium to the family plan and I click to add or remove family member and it says my account doesn't have family members or something like that. So how do I add a member

  • Casual Listener
  • I just recently upgraded my premium to the family plan and I click to add or remove family member and it says my account doesn't have family members or something like that. So how do I add a member
  • Maxim
  • Spotify Star
  • 112 Views
  • 3 replies
  • 0 likes
  • 112 Views
  • 3 replies
  • 0 likes

Solved!! Family premium

Hello I just upgraded from premium to family premium and I was immediately charged but when I go to my acc overview and click on GO it says "It appears this account does not have an associated family plan". What am I supposed to do? Thanks for your r...

  • Casual Listener
  • Hello I just upgraded from premium to family premium and I was immediately charged but when I go to my acc overview and click on GO it says "It appears this account does not have an associated family...
  • Maxim
  • Spotify Star
  • 299 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 299 Views
  • 8 replies
  • 0 likes

spotify is charching me twice

Hi Spotify team, since I updated to a family account you are charging me twice. 9.99 and 14.99 cant be correct. Bills i only find for 14.99 in my account. How can i fix this ?

  • Newbie
  • Hi Spotify team,    since I updated to a family account you are charging me twice. 9.99 and 14.99 cant be correct. Bills i only find for 14.99 in my account. How can i fix this ?
  • KatesHere
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 99 Views
  • 1 replies
  • 0 likes

Unable to cancel my membership

I wanted to cancel my membership and as a last step I am asked to enter my password. Although I am sure that the password I enter is correct it just won't accept it. What can I do?

  • Casual Listener
  • I wanted to cancel my membership and as a last step I am asked to enter my password. Although I am sure that the password I enter is correct it just won't accept it. What can I do?    
  • KatesHere
  • Community Legend
  • 160 Views
  • 5 replies
  • 0 likes
  • 160 Views
  • 5 replies
  • 0 likes

Re: Family premium

same here. i am able to see my receipt for premium family but still my account is not premium.

  • Newbie
  • same here. i am able to see my receipt for premium family but still my account is not premium.
  • Hubo
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Solved!! App does not confirm that I have Premium. And I didn't receive an e-mail either.

We subscribed as a family to Premium Family today. My son is the admin and he invited me and my husband. While it worked perfectly fine for my husband, I wasn't able to get Premium. After I registered to Spotify and got invited to Premium Family, I o...

  • Casual Listener
  • We subscribed as a family to Premium Family today. My son is the admin and he invited me and my husband. While it worked perfectly fine for my husband, I wasn't able to get Premium. After I registere...
  • UJ30
  • Casual Listener
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Charged twice per month

My current spotify account should be $4.99 a month ($5.29 after taxes). I have been charged this correct amount sonce November 2016. However, I ave also been charged $13.77 for the past 4 months as well and I don't know why. Please stop charging this...

  • Newbie
  • My current spotify account should be $4.99 a month ($5.29 after taxes). I have been charged this correct amount sonce November 2016. However, I ave also been charged $13.77 for the past 4 months as w...
  • KatesHere
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Sorry customer service

I NEED TO TALK TO SOMEBODY ABOUT MY SUBSCRIPTION. NONE OF THE FAQ ARE HELPFUL IN MY SITUATION. PLEASE CONTACT ME

  • Newbie
  • I NEED TO TALK TO SOMEBODY ABOUT MY SUBSCRIPTION. NONE OF THE FAQ ARE HELPFUL IN MY SITUATION. PLEASE CONTACT ME
  • Hubo
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Login
  • 77 Views
  • 1 replies
  • 0 likes

Being charged twice a month. Please help!

Hello, I have been charged twice a month for months now. Each month, I am being charged for $14.99 premium on 10th and $9.99 on 3rd of the month. Can you please stop and refund the charge? My name is Linda Putt. Thanks.

  • Casual Listener
  • Hello, I have been charged twice a month for months now. Each month, I am being charged for $14.99 premium on 10th and $9.99 on 3rd of the month.    Can you please stop and refund the ...
  • KatesHere
  • Community Legend
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

The Discovery Weekly playlist hasn't updated in weeks

Googling the issue turns up TONS having the same issue & NO solution. I'm done paying for premium if this isn't resolved as this is one of the main things I enjoyed about music I'd otherwise have access to free

  • Casual Listener
  • Googling the issue turns up TONS having the same issue & NO solution. I'm done paying for premium if this isn't resolved as this is one of the main things I enjoyed about music I'd otherwise have...
  • KatesHere
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • Account
  • 107 Views
  • 1 replies
  • 0 likes