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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173186 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173186 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11382 Views
  • 6 replies
  • 11 likes
  • Security
  • 11382 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516176 Views
  • 986 replies
  • 113 likes
  • Account
  • 516176 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126038 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126038 Views
  • 74 replies
  • 12 likes

Log In message

I'm trying to log in into the app but it tells me Login Failed you've already created an account with this email address.Help!

  • Casual Listener
  • I'm trying to log in into the app but it tells me Login Failed you've already created an account with this email address. Help!
  • MartinStoichkov
  • Community Legend
  • 2338 Views
  • 3 replies
  • 0 likes
  • 2338 Views
  • 3 replies
  • 0 likes

Why does my spotify display no recent activity despite having selected "show my current top artists"

I have ticked both the "show my current top artists" and "publish my activity on spotify" yet when I attempt to view my profile from another account, no activity shows up. I have regularly used this spotify account for ~6 years. I would like my top a...

  • Newbie
  • I have ticked both the "show my current top artists" and "publish my activity on spotify" yet when I attempt to view my profile from another account, no activity shows up. I have regularly used this ...
  • MartinStoichkov
  • Community Legend
  • 9259 Views
  • 1 replies
  • 3 likes
  • 9259 Views
  • 1 replies
  • 3 likes

Account is being used somewhere else

I have gone online and logged off all locations and changed my password but my account still gets interrupted as I'm listening and my recent plays are not what I have selected. I logged into my account at a business onetime to check out their speaker...

  • Casual Listener
  • I have gone online and logged off all locations and changed my password but my account still gets interrupted as I'm listening and my recent plays are not what I have selected. I logged into my accou...
  • Hubo
  • Community Legend
  • 558 Views
  • 3 replies
  • 0 likes
  • 558 Views
  • 3 replies
  • 0 likes

Un familiar no se puede agregar

Muy buenas tardes, he tenido problemas para agregar a un usuraio a mi cuenta familiar, ya teniamos tiempo con la cuenta y algo sucedio que todas las cuentas se borraron del plan premium y ha sido un problema volver a agregarlos. Mande invitacion a mi...

  • Newbie
  • Muy buenas tardes, he tenido problemas para agregar a un usuraio a mi cuenta familiar, ya teniamos tiempo con la cuenta y algo sucedio que todas las cuentas se borraron del plan premium y ha sido un ...
  • itu_
  • Community Legend
  • 645 Views
  • 5 replies
  • 0 likes
  • 645 Views
  • 5 replies
  • 0 likes

Premium

Hallo,Ik heb al een poosje een Premium abonnement maar krijg nog constant reclame....de free versie dus. Ik heb al opnieuw uitgelogd en opnieuw ingelogd. Ik gebruik het juiste account en de betalingen zijn ook in orde. Kan iemand mij zeggen wat er fo...

  • Newbie
  • Hallo, Ik heb al een poosje een Premium abonnement maar krijg nog constant reclame....de free versie dus. Ik heb al opnieuw uitgelogd en opnieuw ingelogd. Ik gebruik het juiste account en de betalin...
  • Hubo
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! I unsubscribed to spotify but it still charged me

I tried the premium free trial in April 2014. I decided i didn't want to keep premium so i went on spotify within the free trial to cancel my subscription. I went through all the steps and successfully unsubscribed. Then today i got a bill for my mon...

  • Newbie
  • I tried the premium free trial in April 2014. I decided i didn't want to keep premium so i went on spotify within the free trial to cancel my subscription. I went through all the steps and successful...
  • JillianLister
  • Newbie
  • 1135 Views
  • 4 replies
  • 0 likes
  • 1135 Views
  • 4 replies
  • 0 likes

Solved!! Unable to change my country

Hello, I have moved to a different country but am unable to change the country using the drop-down box (there are no options there) and can no longer use Spotify at all. What can I do to solve this problem? Thanks.

  • Casual Listener
  • Hello,   I have moved to a different country but am unable to change the country using the drop-down box (there are no options there) and can no longer use Spotify at all. What can I do to sol...
  • tasmanman
  • Casual Listener
  • 559 Views
  • 4 replies
  • 0 likes
  • 559 Views
  • 4 replies
  • 0 likes

Facebook deleted my account. Now I can't login?

So I've been on facebook since 2009 and yesterday they deleted my account because I wasn't using my legal name. I'm paying for premium but I can't login and cancel my subscription now since I was using my facebook to login. Do I have to close my bank...

  • Visitor
  • So I've been on facebook since 2009 and yesterday they deleted my account because I wasn't using my legal name. I'm paying for premium but I can't login and cancel my subscription now since I was usi...
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

My account

Recently my friend used my Spotify account and then changed the email and password, when that happened I emailed spotify and told them it was not me and later in the day I found out it was my friend and I was able to recover my account, couple of hou...

  • Newbie
  • Recently my friend used my Spotify account and then changed the email and password, when that happened I emailed spotify and told them it was not me and later in the day I found out it was my friend ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium
  • 180 Views
  • 1 replies
  • 0 likes

Dudas

Tengo 2 dudasDeseo adquirir paquete familiar premium1. Las 5 cuentas restantes deben de pertenecer al al mismo domicilio del suscriptor ?? Tengo hermanos en otro estado de la republica y me gustaria compartirles esta cuenta2. En en el plan familiar p...

  • Newbie
  • Tengo 2 dudas Deseo adquirir paquete familiar premium 1. Las 5 cuentas restantes deben de pertenecer al al mismo domicilio del suscriptor ?? Tengo hermanos en otro estado de la republica y me gus...
  • tikilin16
  • Newbie
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Spotify premium paymet issue

I can't purchase the premium. I used my old credit card up until this day but now that card has been expired so I am using another one frıom another bank. New card perfectly working fine credit card that I am cabable of using for other internet purch...

  • Newbie
  •  I can't purchase the premium. I used my old credit card up until this day but now that card has been expired so I am using another one frıom another bank. New card perfectly working fine credit...
  • Greencorey46
  • Newbie
  • 275 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 275 Views
  • 2 replies
  • 1 likes

Error 408

Hello! I registered a free account from Sweden using facebook and I have never used Spotify from any other country. When I check my country settings, they are correct. I still get Error 408 when I try to login. I have been using Spotify for Linux and...

  • Regular
  • Hello!   I registered a free account from Sweden using facebook and I have never used Spotify from any other country. When I check my country settings, they are correct. I still get Error 408 ...
  • kaptensnus
  • Regular
  • 311 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution se désabonner de spotify sur PS4

J'ai vendu ma PS4 mais j'ai oublié de me désabonner de l'option prenium de spotify sur PS4 donc voudrais savoir comment me désabonner sans aller sur La PS4

  • Newbie
  • J'ai vendu ma PS4 mais j'ai oublié de me désabonner de l'option prenium de spotify sur PS4 donc voudrais savoir comment me désabonner sans aller sur La PS4
  • Alfredo
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Email assoc w/ Spotify registration has been deactivated.

I'm in a mess here. The email address I orig used to register w/ Spotify is no longer in use, not only is it not in use, but Yahoo has deactivated that email acct (because it's not an email I use anymore) and they deactivate an email after 12mo of no...

  • Visitor
  • I'm in a mess here.  The email address I orig used to register w/ Spotify is no longer in use, not only is it not in use, but Yahoo has deactivated that email acct (because it's not an email I u...
  • superngorks
  • Newbie
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

Annual Subscription Option

Is there an annual subscription option so i can pay for Premium Family for the year and save some money or is the only option for monthly billing?

  • Newbie
  • Is there an annual subscription option so i can pay for Premium Family for the year and save some money or is the only option for monthly billing?
  • cechavar
  • Newbie
  • 1658 Views
  • 2 replies
  • 3 likes
  • 1658 Views
  • 2 replies
  • 3 likes

I can't log into Spotify

Hi All I can't seem to log into Spotify. I've recently moved from Australia to the USA and my account is loged in via Facebook. When i try to sign it, it says incorrect password. I then try a password reset and it says it can't reset as the account i...

  • Newbie
  • Hi All   I can't seem to log into Spotify. I've recently moved from Australia to the USA and my account is loged in via Facebook. When i try to sign it, it says incorrect password. I then try ...
  • osornios
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Facebook

I have logged into an account using my Facebook. I had to create another account to use the family plan but I would like to transfer my Facebook to my new account from my old one but when I click on "connect to Facebook" it tells me it's already been...

  • Newbie
  • I have logged into an account using my Facebook. I had to create another account to use the family plan but I would like to transfer my Facebook to my new account from my old one but when I click on ...
  • osornios
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 226 Views
  • 1 replies
  • 0 likes

My account got hacked

Hi Spotify!My account got hacked and the person who hacked it obviosly change the email adress so I cant get in to the account. Ive written to spotify three times now for HELP and Im guessing Spotify answers to the "new wrong email-adress". Ive calle...

  • Visitor
  • Hi Spotify! My account got hacked and the person who hacked it obviosly change the email adress so I cant get in to the account. Ive written to spotify three times now for HELP and Im guessing Spoti...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Spotify Family suddenly cut off?

Hi,My dad made a Family Spotify for us all, but today I found out my account has suddenly gone back to Spotify Free. I checked and everything has been payed so I don't know where this is coming from. Anyone recognizes this problem and/or knows what t...

  • Newbie
  • Hi, My dad made a Family Spotify for us all, but today I found out my account has suddenly gone back to Spotify Free. I checked and everything has been payed so I don't know where this is coming fro...
  • osornios
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Problems Changing Country

Im trying to change my country from New Zealand to Australia. After I select Australia and confirm, it bumps to to a page to sign up and pay for Spotify Family, and does not change my country. Any thoughts?

  • Newbie
  • Im trying to change my country from New Zealand to Australia.  After I select Australia and confirm, it bumps to to a page to sign up and pay for Spotify Family, and does not change my country. ...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes