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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1683 Views
  • 0 replies
  • 7 likes
  • Security
  • 1683 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446446 Views
  • 970 replies
  • 108 likes
  • Account
  • 446446 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199268 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199268 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108467 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108467 Views
  • 72 replies
  • 11 likes

I have a familiar account, but my family is not able to login

All my family and me are living at the same house, we registered using the same postal code (when I registered, I was not able to change my postal code), but now in account settings I have the right one, even when my familiy is input the same postal ...

  • Newbie
  • All my family and me are living at the same house, we registered using the same postal code (when I registered, I was not able to change my postal code), but now in account settings I have the right ...
  • Hearselvr
  • Casual Listener
  • 264 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Unlimited
  • 264 Views
  • 3 replies
  • 0 likes

unexpected change of the account

hi my name is juan and i have a question about my account, normally my acount is free, this morning i woke up watching that my account is premium but i never choose that option i dont know why the account automatically switch premium i wanna know why...

  • Casual Listener
  • hi my name is juan and i have a question about my account, normally my acount is free, this morning i woke up watching that my account is premium but i never choose that option i dont know why the ac...
  • juan_daniel96
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Superuser Contribution trouble logging in

I signed up for spotify with my faceook account and put my debit card details in. My brother logged into the spotify and it eneded up connecting to his facebook. We disconnected it and reconnected it to my facebook but its noton spotify premium anymo...

  • Newbie
  • I signed up for spotify with my faceook account and put my debit card details in. My brother logged into the spotify and it eneded up connecting to his facebook. We disconnected it and reconnected it...
  • Julian
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 180 Views
  • 1 replies
  • 0 likes

Is there a possibility of deleting connection between account and my credit?

Hi! At the very start, I wanted say sorry for my poor english. Well, in last year there was discount- 3 months for 0.99pln (currency in Poland) and my friend asked me to get this for him as he didn't have an bank account, so I agreed. I didn't cancel...

  • Visitor
  • Hi! At the very start, I wanted say sorry for my poor english.  Well, in last year there was discount- 3 months for 0.99pln (currency in Poland) and my friend asked me to get this for him as he...
  • user-removed
  • Not applicable
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ayuda con mi cuenta familiar

Hola, nonse sinalguien pueda ayudarme, antier se actualizo nuestra aplicación y desde entonces no nos deja acceder a nuestra cuenta compartida familiar, nos pide que tengamos la misma dirección y la tenemos y aún así no nos deja, además no nos dice d...

  • Newbie
  • Hola, nonse sinalguien pueda ayudarme, antier se actualizo nuestra aplicación y desde entonces no nos deja acceder a nuestra cuenta compartida familiar, nos pide que tengamos la misma dirección y la ...
  • Julian
  • Moderator
  • 1472 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro cuenta premium y estoy en spotify familiar

Hola, Desde Junio 2016 formo parte de un plan familiar, para mi sorpresa hoy he visto que me siguen cobrando mi siscripción premium individual, una vergüenza! He entrado en mi cuenta y me dice que pertenezco a un plan familiar y en mis recibos tienen...

  • Newbie
  • Hola,   Desde Junio 2016 formo parte de un plan familiar, para mi sorpresa hoy he visto que me siguen cobrando mi siscripción premium individual, una vergüenza!   He entrado en mi cuent...
  • Julian
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Can't add someone to my Premium for Spotify plan

Hi! My siblings and I live in the same house and even though they put the same address in the link I sent them to subscribe to my Premium for Family plan they couldn't be added. It says they couldn't confirm that the address is the same as mine, but ...

  • Casual Listener
  • Hi! My siblings and I live in the same house and even though they put the same address in the link I sent them to subscribe to my Premium for Family plan they couldn't be added. It says they couldn't...
  • Robert_W
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 376 Views
  • 1 replies
  • 0 likes

2 accounts (w/ FB and one w/o) trying to combine without losing the music to my one without

I have two Spotify accounts; One made with my Facebook (does not have premium) and one made with an email (with premium). I would like to connect my Facebook to the one made with an email so my friends can easily follow me. I do not want to lose my p...

  • Visitor
  • I have two Spotify accounts; One made with my Facebook (does not have premium) and one made with an email (with premium). I would like to connect my Facebook to the one made with an email so my frien...
  • Jacob
  • Community Legend
  • 406 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 406 Views
  • 2 replies
  • 1 likes

Zahlung fehlgeschlagen trotz richtiger Daten

Erstens wird von meiner Kreditkarte trotz studentenrabatts 9,99€ anstatt 4,99€abgebucht.Zweitens wird mir nun gesagt eine Zahlung sei nicht möglich gewesen für meinen Premium Account. Bei Aktualisierung der Daten kommt eine Benachrichtigung etwas sei...

  • Casual Listener
  • Erstens wird von meiner Kreditkarte trotz studentenrabatts 9,99€ anstatt 4,99€abgebucht. Zweitens wird mir nun gesagt eine Zahlung sei nicht möglich gewesen für meinen Premium Account. Bei Aktualisi...
  • 747 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 747 Views
  • 0 replies
  • 0 likes

I bought a Spotify Giftcard

Hallo! My subscription was about to run out so I bought a "spotify giftcard" with enough money on it to pay for one month. I did exactly what it said on the card and got an "Spotify Premium Receipt" in my mail afterward. When i went to listen to musi...

  • Regular
  • Hallo!  My subscription was about to run out so I bought a "spotify giftcard" with enough money on it to pay for one month. I did exactly what it said on the card and got an "Spotify Premium Re...
  • Martesofiie
  • Regular
  • 881 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 881 Views
  • 8 replies
  • 0 likes

Student discount

I am a college student and registered for a student account. This morning, I was billed $9.99 instead of the usual $4.99. I would like to re-subscribe to the student account but I don't want to pay double the money. Can anyone help?

  • Newbie
  • I am a college student and registered for a student account. This morning, I was billed $9.99 instead of the usual $4.99.  I would like to re-subscribe to the student account but I don't want t...
  • Jacob
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Cannot change country.

Hi ... having problems changing country in my account. It's a French account, but we're now in Sweden. Have followed instructions, and clicked on "Sweden" in the drop down menu, but Spotify refuses to change it from France to Sweden. Now the invites ...

  • Casual Listener
  • Hi ... having problems changing country in my account. It's a French account, but we're now in Sweden. Have followed instructions, and clicked on "Sweden" in the drop down menu, but Spotify refuses t...
  • pspbricker
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

30 Tage Free Premium ohne Kartenangabe

Hi,früher gab es die Möglichkeit einen Account zu erstellen und dann direkt 30 Tage Premium umsonst zu bekommen, ohne Kreditkartenangabe, heute finde ich dies allerdings nicht mehr... Gibt es heute noch eine Möglichkeit 30 Tage Free Premium ohne sons...

  • Newbie
  • Hi, früher gab es die Möglichkeit einen Account zu erstellen und dann direkt 30 Tage Premium umsonst zu bekommen, ohne Kreditkartenangabe, heute finde ich dies allerdings nicht mehr... Gibt es heute...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution My accounts email was changed without permission

I'm not able to log into it or change my email back, my password is different, and my Starbucks benefits are locked to that account. Anyone have ideas on what to do

  • Newbie
  • I'm not able to log into it or change my email back, my password is different, and my Starbucks benefits are locked to that account. Anyone have ideas on what to do
  • Julian
  • Moderator
  • 2897 Views
  • 4 replies
  • 0 likes
  • Account
  • 2897 Views
  • 4 replies
  • 0 likes

Zahlungsmethode wird nicht geändert

Wir sind von Premuim auf einen Familienaccount gewechselt, aber spotify bekommt die änderung der Zahlungsmethode nicht gebacken!!!! Ich finde es ist eine Katastrophe das es keinen richtigen Kundenservice gibt wo man mal anrufen kann !!!!

  • Newbie
  • Wir sind von Premuim auf einen Familienaccount gewechselt, aber spotify bekommt die änderung der Zahlungsmethode nicht gebacken!!!!   Ich finde es ist eine Katastrophe das es keinen richtigen ...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

changing country

Help! i cant change my country from sweden to UK. pls help!

  • Newbie
  • Help! i cant change my country from sweden to UK. pls help!
  • Jacob
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Change country

Hey, I was living in Spain last year but now I need to change my country settings to open a spotify family. How can I do this? I cant find the "cache" option because I cant open the app because it says my account in invalid in my country... Thanks fo...

  • Casual Listener
  • Hey, I was living in Spain last year but now I need to change my country settings to open a spotify family. How can I do this? I cant find the "cache" option because I cant open the app because it sa...
  • Jacob
  • Community Legend
  • 297 Views
  • 5 replies
  • 0 likes
  • 297 Views
  • 5 replies
  • 0 likes

Customer Service Issue

I contacted Spotify through the customer service email/form online. I was having issues with the service and wrote about it in the email. A spotify rep who referred to himself as "Paulo" replied "Hey Caleb, Thank you for your message. We’re sorry to ...

  • Newbie
  • I contacted Spotify through the customer service email/form online. I was having issues with the service and wrote about it in the email. A spotify rep who referred to himself as "Paulo" replied &nb...
  • Hubo
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! I'm being hacked

I'm being hacked as we speak. I was only able to still log in because my account is coupled with facebook. I emailed to the email address that it said to mail to if I didn't make the email address change, and I tweeted at you guys. I don't know when ...

  • Visitor
  • I'm being hacked as we speak. I was only able to still log in because my account is coupled with facebook.   I emailed to the email address that it said to mail to if I didn't make the email a...
  • EthanS1
  • Community Legend
  • 354 Views
  • 5 replies
  • 0 likes
  • 354 Views
  • 5 replies
  • 0 likes

App is not logging

I redefined my password today and I'm accessing it normally, but my app is not logging anymore. Every time I input my e-mail and password appear a message saying "You have already created an account with this email address".Please, can someone help m...

  • Newbie
  • I redefined my password today and I'm accessing it normally, but my app is not logging anymore. Every time I input my e-mail and password appear a message saying "You have already created an acc...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes