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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83041 Views

29 replies

0 likes

  • 83041 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103852 Views

10 replies

3 likes

Account
Login
  • 103852 Views
  • 10 replies
  • 3 likes

been a month since i contacted support, still no response

i contacted support well over a month ago, but have yet to receive a response. i simply asked if they could unlink my spotify acc with my psn because i lost access to it (and no, pressing ‘disconnect all devices’ or whatever doesn’t work). honestly i...

Newbie

i contacted support well over a month ago, but have yet to receive a response. i simply asked if they could unlink my spotify acc with my psn because i lost access to it (and no, pressing ‘disconnect...

Jacob

Community Legend

297 Views

1 replies

0 likes

Account
  • 297 Views
  • 1 replies
  • 0 likes

Account was hacked

Hello.Today I tried to log on my account but it wasn´t possible. After some checks I discovered that I can only log on with my FB-Account. Once logged in I saw that somebody somehow managed to change the E-Mail and the password. For that reason I can...

Newbie

Hello. Today I tried to log on my account but it wasn´t possible. After some checks I discovered that I can only log on with my FB-Account. Once logged in I saw that somebody somehow managed to chan...

Jacob

Community Legend

340 Views

1 replies

0 likes

Account
Login
Security
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! already have an account with that email

Hi,I have Spotify premium through Rogers. When I try to log in with the Spotify App on my IPad I get the message that I already have an account with this email. I have done everything the Spotify website suggests. I can use the email address and pass...

Casual Listener

Hi, I have Spotify premium through Rogers. When I try to log in with the Spotify App on my IPad I get the message that I already have an account with this email. I have done everything the Spotify w...

Platea

Casual Listener

638 Views

2 replies

0 likes

  • 638 Views
  • 2 replies
  • 0 likes

Solved!! Problem I pay by credit card - ARS U$s

Good morning , I'm from Argentina and I just subscribe to the premium account, figured subscription cost would 36ARS , but on entering the summary of my credit card I see that figure consumption in dollars. As few dollars it cost ? or do to spend my ...

Casual Listener

Good morning , I'm from Argentina and I just subscribe to the premium account, figured subscription cost would 36ARS , but on entering the summary of my credit card I see that figure consumption in d...

clarisa007

Casual Listener

12152 Views

5 replies

1 likes

Subscription
  • 12152 Views
  • 5 replies
  • 1 likes

Another charged 2x per month.

Another charged 2x per month. On 2-7-17 $9.99. And again 2-16-17 $14.99. I was told tof give it a month and the accounts would catch up. They are not. I want the family for $14.99. And to be reimbursed or credited the over charges of $9.99.

Newbie

Another charged 2x per month. On 2-7-17 $9.99. And again 2-16-17 $14.99. I was told tof give it a month and the accounts would catch up. They are not. I want the family for $14.99. And to be reimburs...

Committeddusky

Casual Listener

529 Views

2 replies

1 likes

  • 529 Views
  • 2 replies
  • 1 likes

Alguien no autorizado en mi cuenta.

Hay un usuario externo usando mi cuenta Spotify desde un PlayStation4. Ya hice uso de "Cerrar sesión en todos los dispositivos" y "Cambiar contraseña" tantas veces, que en ocasiones es a mi a quién le cuesta trabajo entrar a mi cuenta.Este usuario si...

Newbie

Hay un usuario externo usando mi cuenta Spotify desde un PlayStation4. Ya hice uso de "Cerrar sesión en todos los dispositivos" y "Cambiar contraseña" tantas veces, que en ocasiones es a mi a quién l...

OviiiOne

Community Legend

761 Views

1 replies

0 likes

  • 761 Views
  • 1 replies
  • 0 likes

user name and password

how or where can i find my spotify user name and password?

Visitor

how or where can i find my spotify user name and password?

Fahda

Casual Listener

538 Views

6 replies

0 likes

  • 538 Views
  • 6 replies
  • 0 likes

Premium not working - made me free

We have Spotify premium and got an email to verify. An error occurred while verifying and now has sent me to free. Can you help me getting back to premium, please

Regular

We have Spotify premium and got an email to verify. An error occurred while verifying and now has sent me to free. Can you help me getting back to premium, please

KatesHere

Community Legend

1689 Views

10 replies

0 likes

Account
Free
Premium
  • 1689 Views
  • 10 replies
  • 0 likes

Solved!! Premium

I paid for the premium on 29th of February. Now I am not able to use is throughout this month, because I ended premium. I have the right to use premium for 1 more month (March), because I paid on the 29 th of February?

Casual Listener

I paid for the premium on 29th of February. Now I am not able to use is throughout this month, because I ended premium. I have the right to use premium for 1 more month (March), because I paid on the...

KatesHere

Community Legend

507 Views

3 replies

0 likes

  • 507 Views
  • 3 replies
  • 0 likes

Premium account

Hello, I want to ask, if I pay Premium account and download songs for listening offline and after I cancel Premium account and have free can I still listen songs which I download? ThanksKate

Newbie

Hello, I want to ask, if I pay Premium account and download songs for listening offline and after I cancel Premium account and have free can I still listen songs which I download? Thanks Kate

Jacob

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Restablecer las preguntas de seguridad para el paquete premium familiar

Hola, tengo un rato en plan familiar premium en el cual tengo gente de mi familia pero no directa, hace un mes aproximadamente me hicieron una preguntas de seguridad para tener la garantia que la gente en mi plan era realmente familia, solo que cuand...

Newbie

Hola, tengo un rato en plan familiar premium en el cual tengo gente de mi familia pero no directa, hace un mes aproximadamente me hicieron una preguntas de seguridad para tener la garantia que la gen...

f18f14

Newbie

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Solved!! Artist Verification Issue

Hi Guys,Today my spotify artist page has officially become verified. YAY!In the process of verification it asked me which personal profile I want to use to link with.I supplied my user profie: theengagementmusic. I am logged onto my spotify account o...

Roadie

Hi Guys, Today my spotify artist page has officially become verified. YAY! In the process of verification it asked me which personal profile I want to use to link with. I supplied my user profie: ...

Maxim

Spotify Star

4944 Views

13 replies

0 likes

Account
  • 4944 Views
  • 13 replies
  • 0 likes

I unsubscribed and have been charged five times.

I suspended my Facebook account - I originally subscribed with Facebook - and afterwards went through a bunch of loops to end my Spotify subscription. Today I read my credit card statement and they've been charging me since I canceled in October. I u...

Newbie

I suspended my Facebook account - I originally subscribed with Facebook - and afterwards went through a bunch of loops to end my Spotify subscription. Today I read my credit card statement and they'v...

cr_lachungpa

Newbie

366 Views

2 replies

0 likes

  • 366 Views
  • 2 replies
  • 0 likes

Vincule mi facebook a 2 cuentas de spotify y perdi mi cuenta original

Vinculé mi cuenta de facebook a dos diferentes cuentas de spotify y ahora no puedo recuperar mi cuenta original, qué puedo hacer?

Newbie

Vinculé mi cuenta de facebook a dos diferentes cuentas de spotify y ahora no puedo recuperar mi cuenta original, qué puedo hacer?

laisataide13

Newbie

338 Views

1 replies

0 likes

Account
Security
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

When I go to log in it comes up with login failed. Your already created an account with this email address

Casual Listener

When I go to log in it comes up with login failed. Your already created an account with this email address

Josh_single_88

Casual Listener

550 Views

2 replies

0 likes

Login
  • 550 Views
  • 2 replies
  • 0 likes

Someone's using my Spotify account

Last couple of days someone started to use my Spotify account. It seems like my account was hacked. I'm in my wife's family plan and I use Facebook login. I couldn't figure out a way stop hacker to use my account. I can login to my account but my mus...

Visitor

Last couple of days someone started to use my Spotify account. It seems like my account was hacked. I'm in my wife's family plan and I use Facebook login. I couldn't figure out a way stop hacker to u...

Jacob

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

i cant access open.spotify

my account Can't access open.spotify it always leads me to play.spotify

Newbie

my account Can't access open.spotify it always leads me to play.spotify

justinewin_

Roadie

326 Views

1 replies

0 likes

Account
Free
  • 326 Views
  • 1 replies
  • 0 likes

Unfamiliar music in history

Recently unfamiliar songs and playlists have been showing up on my account. A few times when I tried to play a song it said my account was being used on another device even though that wasn't possible. I logged out of spotify on all devices, changed ...

Newbie

Recently unfamiliar songs and playlists have been showing up on my account. A few times when I tried to play a song it said my account was being used on another device even though that wasn't possibl...

justinewin_

Roadie

600 Views

1 replies

0 likes

Security
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS4 not linking

I have logged out every possible device that has my spotify account linked to it, but for some reason my ps4 still claims that my account is still linked to another one. How can I resolve this? I have hit the log out everywhere button a million times...

Visitor

I have logged out every possible device that has my spotify account linked to it, but for some reason my ps4 still claims that my account is still linked to another one. How can I resolve this? I hav...

user-removed

Not applicable

365 Views

2 replies

0 likes

Account
Login
Security
  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant listen so music/log in because of proxy / firewall?

Hello guys I want to listen to music on my laptop, but it didnt worked. I uninstalled Spotify and installed it again. Now I want to log in but i cant because of a firewall blocking Spotify?? They say its the code 101.Sorry but i dont have any clue ab...

Newbie

Hello guys 🙂 I want to listen to music on my laptop, but it didnt worked. I uninstalled Spotify and installed it again. Now I want to log in but i cant because of a firewall blocking Spotify?? They...

JulianA_Bogota

Roadie

699 Views

1 replies

0 likes

Account
Login
Other
  • 699 Views
  • 1 replies
  • 0 likes