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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263171 Views
  • 790 replies
  • 81 likes
  • Account
  • 263171 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129096 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129096 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72005 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72005 Views
  • 63 replies
  • 8 likes

Being charged for an unknown account

Hi,I am currently being charged for a premium subscription on an account that I don't know off. I currently use and pay for premium on a different account, and so have only just realised that for the past few months I have been charged double for onl...

  • Newbie
  • Hi, I am currently being charged for a premium subscription on an account that I don't know off. I currently use and pay for premium on a different account, and so have only just realised that for t...
  • TobiasYoung
  • Composer
  • 1225 Views
  • 1 replies
  • 0 likes
  • 1225 Views
  • 1 replies
  • 0 likes

Country Change

I am trying to change my country but when I click the drop-down menu, there are no other options except USA

  • Newbie
  • I am trying to change my country but when I click the drop-down menu, there are no other options except USA
  • Mirluls
  • Music Fan
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Solved!! Need Help with Payment

So my debit is linked to my ex's account. How do I cancel it without logging into her account as I don't know her password or log-in. Should I just call my bank or is there a way Spotify can unlink it for me?

  • Casual Listener
  • So my debit is linked to my ex's account. How do I cancel it without logging into her account as I don't know her password or log-in. Should I just call my bank or is there a way Spotify can unlink i...
  • kirashi
  • Community Legend
  • 204 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 3 replies
  • 0 likes

family plan owner but not premium????

Hello I will explain a little what happens to me is that I am a holder of a premium family plan but all members of the plan have spotify premium except I apparently from my phone does not let me listen to music a la carte only allows me random and I ...

  • Casual Listener
  • Hello I will explain a little what happens to me is that I am a holder of a premium family plan but all members of the plan have spotify premium except I apparently from my phone does not let me list...
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 188 Views
  • 3 replies
  • 0 likes

Can people see your iTunes library on Spotify?

In Spotify preferences there's an area that says 'Local Files'. Under 'Show tracks from these sources:', the option iTunes was checked. Does that mean that people can see my iTunes music? Or does that mean that iTunes shows up in my own Spotify? I'm ...

  • Casual Listener
  • In Spotify preferences there's an area that says 'Local Files'.  Under 'Show tracks from these sources:', the option iTunes was checked. Does that mean that people can see my iTunes music? Or do...
  • user-removed
  • Not applicable
  • 6041 Views
  • 3 replies
  • 0 likes
  • Security
  • 6041 Views
  • 3 replies
  • 0 likes

Solved!! Subscription did not go back from family to free

I created a family account and availed the 30days free, after that I can't go downgrade my subscription and the option is greyed out. attached screenshot

  • Casual Listener
  • I created a family account and availed the 30days free, after that I can't go downgrade my subscription and the option is greyed out. attached screenshot
  • Rommel20
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

Student discount suddenly stopped

So i had signed up for the student discount to get premium for £5 per months. It has worked for ages but just recently the last two payments have gone as £10. Why has it suddently increased and is there any way to get a refund? Thanks Seb

  • Casual Listener
  • So i had signed up for the student discount to get premium for £5 per months. It has worked for ages but just recently the last two payments have gone as £10. Why has it suddently increased and is th...
  • shan_smal95
  • Newbie
  • 465 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 465 Views
  • 7 replies
  • 1 likes

Adress

Como se que dirección registre en mi plan premium? Por que estoy conectada a Facebook...

  • Newbie
  • Como se que dirección registre en mi plan premium? Por que estoy conectada a Facebook...
  • osornios
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
  • 166 Views
  • 1 replies
  • 0 likes

I have two accounts and don't know why...

Last.fm scrobble it is one of the codes that keeps popping up on my phone and my tablet. I can log into my Spotify account but it is not my original Spotify account. I found my original account. I have tried logging out of the so-called new account a...

  • Newbie
  • Last.fm scrobble it is one of the codes that keeps popping up on my phone and my tablet. I can log into my Spotify account but it is not my original Spotify account. I found my original account. I ha...
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Se borro mi lista de canciones descargadas.

Al abrir Spotify en mi teléfono solo pude reproducir una canción porque se salió de la aplicación. Cuando entre de nuevo me pedía iniciar sesión nuevamente y al hacerlo fui a la sección de mis canciones y ya no había absolutamente ninguna.Les suplico...

  • Newbie
  • Al abrir Spotify en mi teléfono solo pude reproducir una canción porque se salió de la aplicación. Cuando entre de nuevo me pedía iniciar sesión nuevamente y al hacerlo fui a la sección de mis cancio...
  • osornios
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 231 Views
  • 1 replies
  • 0 likes

Spotify in hong kong

I am a Spotify premium user in the UK and am in Hong Kong for a few days. I cannot get access to the system and am getting a message saying "we are having difficulties at present. Please try again later." I have checked my account and all seems well ...

  • Newbie
  • I am a Spotify premium user in the UK and am in Hong Kong for a few days. I cannot get access to the system and am getting a message saying "we are having difficulties at present. Please try again la...
  • osornios
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

no puedo cerrar sesión en todos los dispositivos

He tratado de cerrar la sesión y no me deja. Solo aparece este msj, ya he intentado hacerlo en diferentes ocacaciones y solo aparece este msj. Alguien tiene la solución?

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  • Newbie
  •   He tratado de cerrar la sesión y no me deja. Solo aparece este msj, ya he intentado hacerlo en diferentes ocacaciones y solo aparece este msj.   Alguien tiene la solución?
  • osornios
  • Spotify Star
  • 1562 Views
  • 1 replies
  • 0 likes
  • Other
  • 1562 Views
  • 1 replies
  • 0 likes

Premium Trial

Hi! I just joined Spotify. I clicked a link that said I would receive a 7 day trial. Everything was fine but I was upset because I realized I could have gotten a 30 day trial. I receive an email asking if I'd like another 30 day trial. I filled every...

  • Newbie
  • Hi! I just joined Spotify. I clicked a link that said I would receive a 7 day trial. Everything was fine but I was upset because I realized I could have gotten a 30 day trial. I receive an email aski...
  • osornios
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Trying to sign up with the premium...

But every card I used it won't accept the expiration date that is on the card...anyone else having this problem??

  • Newbie
  • But every card I used it won't accept the expiration date that is on the card...anyone else having this problem??
  • osornios
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

El titular olvidó el correo con el que dio de alta

Estoy dentro de un Plan Familiar, en el cual queremos realizar unos ajustes en la administración de la suscripción, el problema es que la persona que es titular olvidó el correo con el que dio de alta. Él tenía pensado haber dado de alta desde su Fac...

  • Visitor
  • Estoy dentro de un Plan Familiar, en el cual queremos realizar unos ajustes en la administración de la suscripción, el problema es que la persona que es titular olvidó el correo con el que dio de alt...
  • osornios
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!! Can't buy family package

Hello, i can't buy the family package, it took's me directly to the normal 9,99 payment. Direct debit was active but Spotify did not debit. Now i don't have any subscription. How can i reactive the direct debit or how can i subscribe the family packa...

  • Casual Listener
  • Hello,   i can't buy the family package, it took's me directly to the normal 9,99 payment. Direct debit was active but Spotify did not debit. Now i don't have any subscription . How can i rea...
  • osornios
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 128 Views
  • 1 replies
  • 0 likes

I cant sign up

I keep trying to put in the info from the card but it keeps saying the experation date for the card is wrong.

  • Newbie
  • I keep trying to put in the info from the card but it keeps saying the experation date for the card is wrong.
  • osornios
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

subscription changed on its own?

So I fortunately I forgot my password and while I was resetting I thought I check my personally details and it turns out I was subscribed for premium family (last bill was for standalone premium btw) and 3 of my playlist was deleted? I don't understa...

  • Newbie
  • So I fortunately I forgot my password and while I was resetting I thought I check my personally details and it turns out I was subscribed for premium family (last bill was for standalone premium btw)...
  • osornios
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 127 Views
  • 1 replies
  • 0 likes

family premium, subscription and help

Hey,me and my gf we are living togheter and we both already premium but we wanna pass to family the problem that i'm still registered in Italy and now that i tried to change my bill he said that i will pay again in 10 days but i just paid, what I nee...

  • Newbie
  • Hey, me and my gf we are living togheter and we both already premium but we wanna pass to family the problem that i'm still registered in Italy and now that i tried to change my bill he said that i ...
  • Bittencourt
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes