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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83053 Views

29 replies

0 likes

  • 83053 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103865 Views

10 replies

3 likes

Account
Login
  • 103865 Views
  • 10 replies
  • 3 likes

Premium account in foreign countries (iran)

Hellow guys im using spotify in iran but im a premium user its been a while i cant connect to server without Vpn or ... I can't understand im free to use spotify anywhere with internet connection with premium account!! Help -

Newbie

Hellow guys im using spotify in iran but im a premium user its been a while i cant connect to server without Vpn or ... I can't understand im free to use spotify anywhere with internet connection wit...

Robert_W

Community Legend

1198 Views

1 replies

0 likes

  • 1198 Views
  • 1 replies
  • 0 likes

Random device accessing my account

Hi,I've been having this issue for a few weeks now where I get interrupted wholeness listening to music by a pop saying that a random device (Blade 5) is connecting and if is like to continue listening on my device. Whoever this person is has been us...

Newbie

Hi, I've been having this issue for a few weeks now where I get interrupted wholeness listening to music by a pop saying that a random device (Blade 5) is connecting and if is like to continue lis...

jfuturistic

Newbie

1691 Views

2 replies

1 likes

  • 1691 Views
  • 2 replies
  • 1 likes

Solved!! I can't remember my password and because I forgot the password of the email I was using

Hello can you please help me. I've been using spotify and for some weird reason it logged me out of my account. When I tried logging in turned out I forgot my password. I tried to reset it using my email but the thing is I also did forget my email pa...

Casual Listener

Hello can you please help me. I've been using spotify and for some weird reason it logged me out of my account. When I tried logging in turned out I forgot my password. I tried to reset it using my e...

emmypatrimonio

Casual Listener

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

Capa da playlist 'Descobertas da Semana'

É possível alterar a imagem da capa referente à playlist 'Descobertas da Semana' ou desvincular a playlist da página inicial do aplicativo?

Casual Listener

É possível alterar a imagem da capa referente à playlist 'Descobertas da Semana' ou desvincular a playlist da página inicial do aplicativo?

Bittencourt

Spotify Star

1318 Views

3 replies

0 likes

Other
  • 1318 Views
  • 3 replies
  • 0 likes

I deleted my Facebook account, now I can't access Spotify

I deleted my Facebook account, but now I can't open my Spotify account. I am a premium user.

Newbie

I deleted my Facebook account, but now I can't open my Spotify account. I am a premium user.

Maxim

Spotify Star

318 Views

1 replies

0 likes

Account
Premium
Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in works for a second then says incorrect password

I'm having problems logging in. Basically, I login and it works for a split second and then I'm brought back to the login page and told I have an incorrect password with error code 3. Any ideas?

Newbie

I'm having problems logging in. Basically, I login and it works for a split second and then I'm brought back to the login page and told I have an incorrect password with error code 3.   Any id...

Julian

Moderator

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Premium Account Hacked

My Premium account is hacked and I can't find a way to get them out of my account. My spotify is linked to Facebook and I changed my facebook password and logged out of all devices and they still are hacking it. Can someone please help?

Newbie

My Premium account is hacked and I can't find a way to get them out of my account. My spotify is linked to Facebook and I changed my facebook password and logged out of all devices and they still are...

Jacob

Community Legend

293 Views

1 replies

0 likes

Account
Login
Security
  • 293 Views
  • 1 replies
  • 0 likes

UNABLE TO ACCESS MY ACCOUNT

A while ago I set up a Spotify account using my day-to-day email adress, but abandonned it after 30 days because at the time I didn't want to purchase premium. Then some time later I set up a new account and purchased premium, but I couldn't use my d...

Newbie

A while ago I set up a Spotify account using my day-to-day email adress, but abandonned it after 30 days because at the time I didn't want to purchase premium. Then some time later I set up a new acc...

Jacob

Community Legend

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution why is my facebook account different from my email account when they are the same email?

Hey, I have just gotten Spotify premium on my facebook account through vodafone but for some reason it won't let me login to my account via facebook. if i mannually enter my email and password it comes up with an account that is not linked to my face...

Visitor

Hey, I have just gotten Spotify premium on my facebook account through vodafone but for some reason it won't let me login to my account via facebook.   if i mannually enter my email and p...

Julian

Moderator

724 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 724 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to new iPhone / "You've already created an account.." error

Hi all,I upgraded to the new iPhone, whipped my old one and now I try to login to Spotify and I receive the error "Login Failed. You've already created an account with this email address". Went to my profile, removed all devices, and it still doesn't...

Casual Listener

Hi all, I upgraded to the new iPhone, whipped my old one and now I try to login to Spotify and I receive the error "Login Failed. You've already created an account with this email address".  W...

Maxim

Spotify Star

554 Views

4 replies

0 likes

  • 554 Views
  • 4 replies
  • 0 likes

billing

how do you get some one at spotify to actuallt talk to you or at least respond to your emails

Casual Listener

how do you get some one at spotify to actuallt talk to you or at least respond to your emails 

rullerbuller

Casual Listener

1008 Views

6 replies

0 likes

  • 1008 Views
  • 6 replies
  • 0 likes

Superuser Contribution Kreditkarte wird nicht akzeptiert

Hallo,ich habe versucht meinen Studentenrabatt zu verlängern, aber wenn ich meine Kreditkartendaten eingeben kommt immer folgende Fehlermeldung:Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte...

Newbie

Hallo, ich habe versucht meinen Studentenrabatt zu verlängern, aber wenn ich meine Kreditkartendaten eingeben kommt immer folgende Fehlermeldung: Ups, Deine Karte oder Dein Zahlungsanbieter schein...

Julian

Moderator

1022 Views

1 replies

0 likes

  • 1022 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Email not changing

Okay, so i've been using my facebook for Spotify and i've tried changing my email in Facebook but i still don't see the change in Spotify, need help ASAP.

Newbie

Okay, so i've been using my facebook for Spotify and i've tried changing my email in Facebook but i still don't see the change in Spotify, need help ASAP.

Julian

Moderator

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Solved!! REDEEM SPOTIFY CARDS

I can't activate my spotify gift card, the site keeps having a blackout is there any other way I can activate my spotify ?

Casual Listener

I can't activate my spotify gift card, the site keeps having a blackout is there any other way I can activate my spotify ?

Celinee__

Casual Listener

748 Views

3 replies

0 likes

Premium
  • 748 Views
  • 3 replies
  • 0 likes

60 Days Premium for free?

Hi, I was about the purchase the 60 days premium for free. But, when I was transferred to the purchase page it was telling me I would be paying full price for it instead.Am I unable to have the free 60 days premium?

Casual Listener

Hi,   I was about the purchase the 60 days premium for free. But, when I was transferred to the purchase page it was telling me I would be paying full price for it instead. Am I unable to hav...

murphgirl75

Newbie

919 Views

5 replies

1 likes

Subscription
  • 919 Views
  • 5 replies
  • 1 likes

Premium Account gewijzigd zonder toestemming

Hoi allemaal,Zaterdag 25 februari heb ik ervoor gekozen om 30dagen Spotify Premium te gebruiken.Dit werkte allemaal top en hier heb ik ook een betaalbewijs voor ontvangen via de mail.De volgende dag wilde ik inloggen op een ander apparaat, en was mij...

Newbie

Hoi allemaal, Zaterdag 25 februari heb ik ervoor gekozen om 30dagen Spotify Premium te gebruiken. Dit werkte allemaal top en hier heb ik ook een betaalbewijs voor ontvangen via de mail. De volgend...

Hubo

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Changing my country to suit my music preferences

Am i able to change my country on spotify to suit my music preferences? Like i want to listen to got7 music and it isnt avaliable so i want to change it to korea, can i do that even though im not going to korea i purely want to do it because of my mu...

Newbie

Am i able to change my country on spotify to suit my music preferences?  Like i want to listen to got7 music and it isnt avaliable so i want to change it to korea, can i do that even though im n...

Maxim

Spotify Star

331 Views

1 replies

0 likes

Account
Subscription
  • 331 Views
  • 1 replies
  • 0 likes

Why have I been charged twice?

I hav been charge twice this month, n I don't understand why...? First charge: Spotify P01FFFC456 Second charge: Sportify P0200961BA I only have ONE account, can somebody fix it so I either don't pay next month or get the payment back as soon as poss...

Casual Listener

I hav been charge twice this month, n I don't understand why...? First charge: Spotify P01FFFC456 Second charge: Sportify P0200961BA   I only have ONE account, can somebody fix it so I either do...

Robert_W

Community Legend

484 Views

5 replies

0 likes

Account
  • 484 Views
  • 5 replies
  • 0 likes

playlist disappear

I have around 10 playlist but one of them just disappeared yesterday. I checked some solutions but none of them worked

Casual Listener

I have around 10 playlist but one of them just disappeared yesterday. I checked some solutions but none of them worked 😞

Hubo

Community Legend

437 Views

3 replies

0 likes

  • 437 Views
  • 3 replies
  • 0 likes

Superuser Contribution Please help, account has been hacked.

Hello! I am very concerned and frustrated and I don't know where else to put this other than to the community. I was going through my email after waking up to find that I had received and email from Spotify informing me of an email change on my premi...

Visitor

Hello! I am very concerned and frustrated and I don't know where else to put this other than to the community. I was going through my email after waking up to find that I had received and email from ...

Goodman

Spotify Legend

434 Views

3 replies

0 likes

Account
Login
  • 434 Views
  • 3 replies
  • 0 likes