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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83222 Views

29 replies

0 likes

  • 83222 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104151 Views

10 replies

3 likes

Account
Login
  • 104151 Views
  • 10 replies
  • 3 likes

PAGUEI E NÃO FOI LIBERADA

Olá, Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora. Como posso resolver esse problema? Um abraço.

Newbie

Olá, Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora. Como posso resolver esse problema? Um abraço.

Bittencourt

Spotify Star

366 Views

1 replies

0 likes

Login
Subscription
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! Error code 408, but I am in the same country and same pc as always...

HiI am getting his 408 error which says my country doesn't match the country stated on my profile.This is odd since I am using the same pc as always, at home. I just made a new windows user account in my pc to work from home, with independent folders...

Regular

Hi I am getting his 408 error which says my country doesn't match the country stated on my profile. This is odd since I am using the same pc as always, at home. I just made a new windows user ...

shaadie

Regular

2557 Views

2 replies

0 likes

Account
Login
Unlimited
  • 2557 Views
  • 2 replies
  • 0 likes

Hacked??

Hi so I have a Spotify premium account but this morning when I woke up to listen to music most of my playlists had disappeared, I was following playlists that I never wanted to follow and when I tried to listen to music it said that somebody else was...

Newbie

Hi so I have a Spotify premium account but this morning when I woke up to listen to music most of my playlists had disappeared, I was following playlists that I never wanted to follow and when I trie...

Jacob

Community Legend

451 Views

1 replies

0 likes

Account
Premium
Security
  • 451 Views
  • 1 replies
  • 0 likes

Change email/facebook account

Hello, I created my account with Facebook, but I won't use it anymore, so I need to have my playlists and music in other account, I already have created the new one, but how can I move my privileges and playlists?Thank you!

Newbie

Hello, I created my account with Facebook, but I won't use it anymore, so I need to have my playlists and music in other account, I already have created the new one, but how can I move my privileges ...

Maxim

Spotify Star

391 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 391 Views
  • 1 replies
  • 0 likes

Delete my spotify account

Hello! I have two spofify accounts, but I am only using one of them. The one I use has an old e-mail adress, wich i dont have access to. I can not change my e-mail adress to my exisiting one, because it's already registered on this other useless acco...

Visitor

Hello!  I have two spofify accounts, but I am only using one of them. The one I use has an old e-mail adress, wich i dont have access to. I can not change my e-mail adress to my exisiting one, ...

Jacob

Community Legend

278 Views

1 replies

0 likes

Account
  • 278 Views
  • 1 replies
  • 0 likes

Can't login to account because of the Abroad 14 days message - Help

Message says I can't play more than 14 days. I don't have premium. Never been out of the country recently- the USA. I went through changed my password. Still can't login via my iphone. I was just using it yesterday. I deleted the app and put the app ...

Newbie

Message says I can't play more than 14 days. I don't have premium. Never been out of the country recently- the USA. I went through changed my password. Still can't login via my iphone. I was just usi...

Jacob

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Change country

hi, I bought i 1 years subscription in USA for a trip but know i'm in my house in FRANCE and i can't change it but i still have SPOTIFY PREMIUM for 6 month !!! how can i do ??????

Visitor

hi,   I bought i 1 years subscription in USA for a trip but know i'm in my house in FRANCE and i can't change it but i still have SPOTIFY PREMIUM for 6 month !!!   how can i do ??????

Jacob

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Login with own details but not actually in my own account.

Hey guys and girls,So apparently, when I log in into my account with my email or nickname I am somehow logged in into a different account. I'm automatically ask if I want to keep listening on this phone or the strangers phone, which is quite weird, c...

Newbie

Hey guys and girls, So apparently, when I log in into my account with my email or nickname I am somehow logged in into a different account. I'm automatically ask if I want to keep listening on this ...

Hubo

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

I can´t change my country

Hello, I was changing living country to Czech republic, but in my profile is still Slovakia. I just paid for spotify family with my czech credit card, premium was activated corectly but my country stays still Slovakia. When i was paying there was a q...

Casual Listener

Hello,   I was changing living country to Czech republic, but in my profile is still Slovakia. I just paid for spotify family with my czech credit card, premium was activated corectly but my c...

Jacob

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Username and Email Are Two Different Accounts

Hey! My email address used to be for an account I just deleted. When I log into spotify with my email address, it gives me all of my old playlists and music. When I log into spotify with my username, there are no playlists or music, Can u merge the m...

Visitor

Hey! My email address used to be for an account I just deleted.   When I log into spotify with my email address, it gives me all of my old playlists and music. When I log into spotify with my ...

Jacob

Community Legend

483 Views

1 replies

0 likes

Account
Login
  • 483 Views
  • 1 replies
  • 0 likes

Hacked recently. And I'm still locked out of my account

i am trying to send the reset password link to my email, but it keeps saying i'm trying to use my Facebook credentials. They both had the same email as they were synced together. I was recently hacked, and they have now been separated, but I've lost ...

Newbie

i am trying to send the reset password link to my email, but it keeps saying i'm trying to use my Facebook credentials. They both had the same email as they were synced together. I was recently hacke...

Jacob

Community Legend

255 Views

1 replies

0 likes

Account
Login
  • 255 Views
  • 1 replies
  • 0 likes

Email problems

So i made my spotify account about 8-10 years ago with an hotmail email. The thing is, it was apperently deleted a long time ago. And with that comes the problem of deleting the email AND changing my password(because i don´t know what my password was...

Newbie

So i made my spotify account about 8-10 years ago with an hotmail email. The thing is, it was apperently deleted a long time ago. And with that comes the problem of deleting the email AND changing my...

Jacob

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Help

Hi , so I was charged $9.99 but I was not planning to be charged $9.99 because this special offer was given for $0.99 for 3 months and after those three months I was going to cancel my subscription because I cannot afford to consistently pay monthly ...

Newbie

Hi , so I was charged $9.99 but I was not planning to be charged $9.99 because this special offer was given for $0.99 for 3 months and after those three months I was going to cancel my subscription b...

Maxim

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

I forgot what address I added to my account. HOW DO I CHANGE MY ADDRESS?

Now, I remember the street, the city, and everything else, the problem is it also asks for a number of street, MY STREET HAS NO NUMBER! And I don't remember which street number I wrote down. PLEASE DO NOT REPLY TO ME WITH A GENERIC ANSWER, YOU SPOTIF...

Newbie

Now, I remember the street, the city, and everything else, the problem is it also asks for a number of street, MY STREET HAS NO NUMBER! And I don't remember which street number I wrote down.   ...

DanielaDN

Newbie

836 Views

2 replies

0 likes

  • 836 Views
  • 2 replies
  • 0 likes

Validatie adress on a Premium account

Hi, I have a problem, it's about that one of my family members can´t validate the adress and Spotify took him out of the subscription and when I tried to take him in he receive a message that he can´t do it because of the adress, I don't know what to...

Newbie

Hi,    I have a problem, it's about that one of my family members can´t validate the adress and Spotify took him out of the subscription and when I tried to take him in he receive a messa...

rubio_rangel

Newbie

322 Views

1 replies

0 likes

Account
  • 322 Views
  • 1 replies
  • 0 likes

HELP

I signed up for Spotify premium and have been charged for the last two months for it, however I have been busy with work and I cannot remember the account or email with which my premium is registered. I had email addresses hacked and therefore do not...

Newbie

I signed up for Spotify premium and have been charged for the last two months for it, however I have been busy with work and I cannot remember the account or email with which my premium is registered...

DaveDenomolos

Roadie

213 Views

1 replies

0 likes

Premium
  • 213 Views
  • 1 replies
  • 0 likes

Upgrade Premium account to Family Premium

Hello, Since my brother was charged 4,99 euro for his premium account on 23/03/2017, but now he wants to subscribe for Family Premium account for 7,99 euro, does he has to wait till the next billing cycle to upgrade his Premium account to Family Prem...

Gig Goer

Hello,   Since my brother was charged 4,99 euro for his premium account on 23/03/2017, but now he wants to subscribe for Family Premium account for 7,99 euro, does he has to wait till the next...

Robert_W

Community Legend

311 Views

1 replies

0 likes

Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Subscription

I don't have premium or the student discount for Spotify. I have been charged with a payment but don't have any unlimited music or anything.

Newbie

I don't have premium or the student discount for Spotify. I have been charged with a payment but don't have any unlimited music or anything.

Robert_W

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Charged for basic package and premium for family since I upg

I have been charged for the basic account and the premium for family since I upgraded. I can't get ahold of anyone to get it to stop, and to be reimbursed because I can't contact anyone. Please, can someone rectify this situation!

Newbie

I have been charged for the basic account and the premium for family since I upgraded. I can't get ahold of anyone to get it to stop, and to be reimbursed because I can't contact anyone. Please, can ...

Robert_W

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Payment failure

My student subscription expired so I'm trying to get the regular premium subscription but it keeps saying there's something wrong with my payment provider. I've tried 2 other cards and get the same result. Cards have money and are not expired. So wha...

Newbie

My student subscription expired so I'm trying to get the regular premium subscription but it keeps saying there's something wrong with my payment provider. I've tried 2 other cards and get the same r...

Robert_W

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes