Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
82060 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
657535 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
738887 Views
18 replies
29 likes
Hi! I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do? Thanks in advance,Thomas
Hi! I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do? Thanks in advance, Thomas
Spotify Star
644 Views
3 replies
0 likes
Estou tentando, pela segunda vez, assinar o Spotify. Embora o sistema diz que aceita Elo, quando entro com os dados do cartão recebo a mensagem "Insira um número de cartão de crédito válido". O número é válido, o problema parece ser o ELO.Como faço p...
Estou tentando, pela segunda vez, assinar o Spotify. Embora o sistema diz que aceita Elo, quando entro com os dados do cartão recebo a mensagem "Insira um número de cartão de crédito válido". O númer...
Spotify Star
10006 Views
25 replies
1 likes
Hi my spotify discover weekly album art is an old facebook profile picture that I would prefer not to see anymore. I unlinked my facebook and spotify account a few weeks ago as that seemed to be a way to resolve the issue but my album art is still th...
Hi my spotify discover weekly album art is an old facebook profile picture that I would prefer not to see anymore. I unlinked my facebook and spotify account a few weeks ago as that seemed to be a wa...
Roadie
296 Views
1 replies
0 likes
Hi all!I had been getting access to Spotify premium directly from my cellphone service provider, Rogers. I decided however to switch to the family plan, as it made more sense for my needs. I cancelled the option with Rogers, but whenever I try to sig...
Hi all! I had been getting access to Spotify premium directly from my cellphone service provider, Rogers. I decided however to switch to the family plan, as it made more sense for my needs. I cancel...
Casual Listener
770 Views
6 replies
1 likes
Mijn spotify account is van de 1 op de andere dag veranderd van premium naar free. Ik heb zelf geen aanpassingen gedaan in mijn abonnement. Ik heb een premium account via mijn mobiele abonnement van KPN. Ik ben zelf werkzaam voor KPN en kan zien dat ...
Mijn spotify account is van de 1 op de andere dag veranderd van premium naar free. Ik heb zelf geen aanpassingen gedaan in mijn abonnement. Ik heb een premium account via mijn mobiele abonneme...
Newbie
4083 Views
13 replies
1 likes
I upgraded my subscription 2 days ago, but it still shows "free" on my app.I have tried to log in and log out, I have removed the app and installed it again. But the message I get is "your free trial has expended".
I upgraded my subscription 2 days ago, but it still shows "free" on my app. I have tried to log in and log out, I have removed the app and installed it again. But the message I get is "your f...
Casual Listener
402 Views
2 replies
0 likes
Hi. I'm trying to renew my premium account from Entel (phone company from Chile), which offers Spotify Premium accounts so they can be charged with the phone bill at the end of each month. Things were doing fine: first month was free, second month wa...
Hi. I'm trying to renew my premium account from Entel (phone company from Chile), which offers Spotify Premium accounts so they can be charged with the phone bill at the end of each month. Thing...
Spotify Star
1342 Views
3 replies
0 likes
I want to upgrade to premium service, but there is no link to do so on my mobile device. During commercials, there is a link - sends me to a web poster - still no link to upgrade. As a shareholder, I'm dissapointed that an upgrade link isnt readily a...
I want to upgrade to premium service, but there is no link to do so on my mobile device. During commercials, there is a link - sends me to a web poster - still no link to upgrade. As a shareholder, I...
Spotify Star
430 Views
1 replies
0 likes
Hi everyone, I lost my credit card last month and my family account has been closed. When i "re"suscribe, i had to pay for premium (9,99) and family (14,99).Is that normal? Thanks for you answer. Stephanie
Hi everyone, I lost my credit card last month and my family account has been closed. When i "re"suscribe, i had to pay for premium (9,99) and family (14,99). Is that normal? Thanks for...
Spotify Star
201 Views
1 replies
0 likes
Bonjour à tous, J'ai perdu ma CB le mois dernier. Du coup, mon abonnement family a été suspendu...Quand j'ai voulu me réabonner, j'ai du payer :- spotify premium (9,99€)- puis migrer ensuite vers family (14,99€)Soit deux prelevements... Comment faire...
Bonjour à tous, J'ai perdu ma CB le mois dernier. Du coup, mon abonnement family a été suspendu... Quand j'ai voulu me réabonner, j'ai du payer : - spotify premium (9,99€) - puis mi...
Spotify Star
411 Views
1 replies
0 likes
Bonjour, j'ai migré de Iphone 6 vers Iphone 7. Quand je me connecte à Spotify, il me propose le compte de mon fils Theo Roland (via FB) et pas le mien. J'ai deux numeros de compte : P01B46DE9A & P01831D52D. Je ne sais pas quel est le mien ni quel est...
Bonjour, j'ai migré de Iphone 6 vers Iphone 7. Quand je me connecte à Spotify, il me propose le compte de mon fils Theo Roland (via FB) et pas le mien. J'ai deux numeros de compte : P01B46DE9A & ...
Spotify Star
244 Views
1 replies
0 likes
Ik ga binnenkort weg bij KPN.Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten?Deze vraag was in 2014 ook al gesteld, maar geen antwoord hierop.
Ik ga binnenkort weg bij KPN. Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten? Deze vraag was in 2014 ook al g...
Newbie
8289 Views
11 replies
0 likes
Hi, i bought a 10 euro gift card for spotify premium and i cant read the code anymore.i conatacted support but they didn answered .
Hi, i bought a 10 euro gift card for spotify premium and i cant read the code anymore. i conatacted support but they didn answered .
Spotify Star
303 Views
1 replies
0 likes
I have the problem that when I log in to my Spotify account it alters between two "version" of my account. So when I log in at home on my iPhone or my Mac or find my account through friends accounts, it's my "original" account with all my favourite p...
I have the problem that when I log in to my Spotify account it alters between two "version" of my account. So when I log in at home on my iPhone or my Mac or find my account through friends accounts,...
Not applicable
4176 Views
2 replies
0 likes
Sign up for premium ask for expiration date on visa cardFormat mm/yy red banner indicates I don't have the month
Sign up for premium ask for expiration date on visa card Format mm/yy red banner indicates I don't have the month
Community Legend
285 Views
2 replies
0 likes
Hi, Uni student here in Germany with a premium account. So I was paying with Klarna for a year up until now, no issues there. Automatic payments of 4,99 each month. However, since december (as I extended my student account), Klarna sends me bills pas...
Hi, Uni student here in Germany with a premium account. So I was paying with Klarna for a year up until now, no issues there. Automatic payments of 4,99 each month. However, since ...
Spotify Star
1051 Views
1 replies
0 likes
Hi my name is ken Daykin I signed up for Spotify in Nov/Dec 16 had the free trial and then paid one month’s fee £9.99 I then found Spotify was not for me so cancelled it with you.I have been billed for £9.99 in Jan/Feb 17 which has been taken through...
Hi my name is ken Daykin I signed up for Spotify in Nov/Dec 16 had the free trial and then paid one month’s fee £9.99 I then found Spotify was not for me so cancelled it with ...
Spotify Star
223 Views
1 replies
0 likes
The thing is I made a stupid mistake and opened a new premium account and forget about my older one. Now I can't find a way to close the other, which is attached to facebook and that leads all my friends to my older account.What can I do? Does anyone...
The thing is I made a stupid mistake and opened a new premium account and forget about my older one. Now I can't find a way to close the other, which is attached to facebook and that leads all my fri...
Community Legend
235 Views
1 replies
0 likes
Yesterday morning, I decided to try out the free month trial and put the payment on my Paypal account. But when I checked my bank account, I was charged $4.99 from Spotify, and a one cent charge twice. Not sure if the penny charges were for tax?
Yesterday morning, I decided to try out the free month trial and put the payment on my Paypal account. But when I checked my bank account, I was charged $4.99 from Spotify, and a one cent charge twic...
Spotify Star
318 Views
1 replies
0 likes
Casual Listener
907 Views
4 replies
0 likes
