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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83667 Views

29 replies

0 likes

  • 83667 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105041 Views

10 replies

3 likes

Account
Login
  • 105041 Views
  • 10 replies
  • 3 likes

email already in use

I have invited my partner to join family premium. She has never used spotify before. When she tried to create a new account it says email already in use. When trying the change password process the email comes back in german from spotify germany. We ...

Casual Listener

I have invited my partner to join family premium. She has never used spotify before. When she tried to create a new account it says email already in use. When trying the change password process the e...

MarkPedersen

Roadie

588 Views

4 replies

0 likes

  • 588 Views
  • 4 replies
  • 0 likes

libspotify request

I requested a developer key on this site https://developer.spotify.com/technologies/libspotify/application-keys/ only now after a week I still don't have a response. Does anyone have an idea what to do?I'm trying to play music on my Raspberry Pi 3 wi...

Casual Listener

I requested a developer key on this site https://developer.spotify.com/technologies/libspotify/application-keys/ only now after a week I still don't have a response.  Does anyone have...

Maxim

Spotify Star

542 Views

3 replies

1 likes

  • 542 Views
  • 3 replies
  • 1 likes

Solved!! Deactivating my Facebook account but won't let me login

Im trying to keep my Facebook account deactivated but my Spotify account is linked to Facebook account and I can't login to my premium account

Newbie

Im trying to keep my Facebook account deactivated but my Spotify account is linked to Facebook account and I can't login to my premium account

Jacob

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yearly badges

I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?

Casual Listener

I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?

meahtenoha

Spotify

820 Views

2 replies

0 likes

Other
  • 820 Views
  • 2 replies
  • 0 likes

Spotify Account hacked

Hello,my Spotify got hacked. Someone changed the email adress, Username and password.I contacted the Support twice and since last week, no one answered me.What can I do? I have Spotify Premium and I dont want, that the hacker wil got my Payment infor...

Casual Listener

Hello, my Spotify got hacked. Someone changed the email adress, Username and password. I contacted the Support twice and since last week, no one answered me. What can I do? I have Spotify Premium ...

KatesHere

Community Legend

427 Views

3 replies

0 likes

Account
Premium
Security
  • 427 Views
  • 3 replies
  • 0 likes

Landänderung

Ich bin für längere Zeit in Kolumbien. In den Kontoeinstellungen steht Schweiz undEigentlich, weil ich für längere Zeit in Kolumbien lebe, sollte ich das Land ändern.Leider geht stirbt nicht. Ich kann mich hier auch nicht anmelden.Was kann ich tun?

Newbie

Ich bin für längere Zeit in Kolumbien. In den Kontoeinstellungen steht Schweiz und Eigentlich, weil ich für längere Zeit in Kolumbien lebe, sollte ich das Land ändern. Leider geht stirbt nicht. Ich...

Maxim

Spotify Star

255 Views

1 replies

0 likes

Login
  • 255 Views
  • 1 replies
  • 0 likes

Cannot log in Spotify in another country

I downloaded Spotify when I was travelling in Hong Kong, however after I came back to Australia in 14 days I couldn't log in again and a speech bubble popped up and says 'only 14 days using Spotify abroad' , but I'm not abroad, this is where I live. ...

Casual Listener

I downloaded Spotify when I was travelling in Hong Kong, however after I came back to Australia in 14 days I couldn't log in again and a speech bubble popped up and says 'only 14 days using Spotify a...

Maxim

Spotify Star

488 Views

3 replies

0 likes

  • 488 Views
  • 3 replies
  • 0 likes

Solved!! Changing Profile Picture

Hey...I haven't been able to change my profile picture. Not a big issue, I was just wondering what's up. When I scroll over it there shows up the whole "change profile picture" thing, but when I click on it, nothing happens.

Regular

Hey...I haven't been able to change my profile picture. Not a big issue, I was just wondering what's up. When I scroll over it there shows up the whole "change profile picture" thing, but when I clic...

KatesHere

Community Legend

1034 Views

10 replies

0 likes

Account
Free
Other
  • 1034 Views
  • 10 replies
  • 0 likes

Change country - Only family plan available?

Hi I recently moved to the UK from NZ and am updating my Spotify account with my new UK bank details. When I change country it asks for which 'plan/subscription' I want but it only offers the family plan. I previously had standard premium and am just...

Regular

Hi 🙂 I recently moved to the UK from NZ and am updating my Spotify account with my new UK bank details. When I change country it asks for which 'plan/subscription' I want but it only offers the fam...

Maxim

Spotify Star

932 Views

11 replies

0 likes

  • 932 Views
  • 11 replies
  • 0 likes

I still pay for 2 accounts, but i should not

I cancelled premium a long time ago and joined spotify family, but still pay for premium. I have paid many months now. Why? Cannot find support to call anywhere.

Newbie

I cancelled premium a long time ago and joined spotify family, but still pay for premium. I have paid many months now. Why? Cannot find support to call anywhere.

Jacob

Community Legend

370 Views

1 replies

0 likes

Account
Premium
Subscription
  • 370 Views
  • 1 replies
  • 0 likes

Spotify account hacked and email changed

Just got an email stating my email address for spotify was changed - unfortunately I have never changed my email account and the email they said my account was changed to is one I'm not familiar with.Thankfully I'm able to log in here through a previ...

Newbie

Just got an email stating my email address for spotify was changed - unfortunately I have never changed my email account and the email they said my account was changed to is one I'm not familiar with...

Jacob

Community Legend

1280 Views

1 replies

0 likes

  • 1280 Views
  • 1 replies
  • 0 likes

account

i have entered someone elses email by mistake and added my bank details, only to realise when im trying to log in this is what has happened. i need the email changing as soon as possible as they could access my bank details however spotify arent answ...

Newbie

i have entered someone elses email by mistake and added my bank details, only to realise when im trying to log in this is what has happened. i need the email changing as soon as possible as they coul...

Jacob

Community Legend

428 Views

1 replies

0 likes

Account
  • 428 Views
  • 1 replies
  • 0 likes

Account type changed mid song.

I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?

Newbie

I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?

MarkPedersen

Roadie

633 Views

2 replies

0 likes

Account
  • 633 Views
  • 2 replies
  • 0 likes

Remove Facebook

I created my account with Facebook but I need to remove Facebook from my account as at work I'm allowed to listen to music but Facebook is blocked so I cannot log in at work.

Casual Listener

I created my account with Facebook but I need to remove Facebook from my account as at work I'm allowed to listen to music but Facebook is blocked so I cannot log in at work.

Jacob

Community Legend

696 Views

1 replies

0 likes

Account
Login
  • 696 Views
  • 1 replies
  • 0 likes

Charged twice per month

I wants to know why did I get charge twice for this month

Newbie

I wants to know why did I get charge twice for this month

MarkPedersen

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium ne fonctionne pas sur le smartphone

Bonjour,J'ai un compte premium mais malgré cela je n'ai que la lecture aléatoire sur le smartphone. Je suis bien connecté à mon compte et j'ai rechargé l'application sur le smartphone. Mais le problème reste identique je n'ai pas d'autre choix que la...

Regular

Bonjour, J'ai un compte premium mais malgré cela je n'ai que la lecture aléatoire sur le smartphone. Je suis bien connecté à mon compte et j'ai rechargé l'application sur le smartphone. Mais le prob...

traissac69

Regular

673 Views

2 replies

0 likes

Account
  • 673 Views
  • 2 replies
  • 0 likes

Common issue with hacked email.

Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have since changed my credit card password and locked my...

Newbie

Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have ...

Maxim

Spotify Star

283 Views

1 replies

0 likes

Account
Security
  • 283 Views
  • 1 replies
  • 0 likes

Account Hacked; already tried conventional security measures

Unauthorized users have been accessing my account and I am at my wit's end. I have already used the "sign out everywhere" option from my account page and have revoked 3rd party app access to no effect. I use Facebook to sign in, and I have changed my...

Newbie

  Unauthorized users have been accessing my account and I am at my wit's end.   I have already used the "sign out everywhere" option from my account page and have revoked 3rd party app a...

Jivice

Newbie

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else has a device on my account

Please reset my devices so their login cache doesn't continue to allow them to use my Spotify and put all kinds of music and playlists on it.

Casual Listener

Please reset my devices so their login cache doesn't continue to allow them to use my Spotify and put all kinds of music and playlists on it.

bh1818

Newbie

953 Views

3 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 953 Views
  • 3 replies
  • 0 likes