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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158160 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158160 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10690 Views
  • 3 replies
  • 10 likes
  • Security
  • 10690 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508310 Views
  • 985 replies
  • 112 likes
  • Account
  • 508310 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124655 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124655 Views
  • 74 replies
  • 12 likes

HELP

I signed up for Spotify premium and have been charged for the last two months for it, however I have been busy with work and I cannot remember the account or email with which my premium is registered. I had email addresses hacked and therefore do not...

  • Newbie
  • I signed up for Spotify premium and have been charged for the last two months for it, however I have been busy with work and I cannot remember the account or email with which my premium is registered...
  • DaveDenomolos
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
  • 134 Views
  • 1 replies
  • 0 likes

Upgrade Premium account to Family Premium

Hello, Since my brother was charged 4,99 euro for his premium account on 23/03/2017, but now he wants to subscribe for Family Premium account for 7,99 euro, does he has to wait till the next billing cycle to upgrade his Premium account to Family Prem...

  • Gig Goer
  • Hello,   Since my brother was charged 4,99 euro for his premium account on 23/03/2017, but now he wants to subscribe for Family Premium account for 7,99 euro, does he has to wait till the next...
  • Robert_W
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Subscription

I don't have premium or the student discount for Spotify. I have been charged with a payment but don't have any unlimited music or anything.

  • Newbie
  • I don't have premium or the student discount for Spotify. I have been charged with a payment but don't have any unlimited music or anything.
  • Robert_W
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Charged for basic package and premium for family since I upg

I have been charged for the basic account and the premium for family since I upgraded. I can't get ahold of anyone to get it to stop, and to be reimbursed because I can't contact anyone. Please, can someone rectify this situation!

  • Newbie
  • I have been charged for the basic account and the premium for family since I upgraded. I can't get ahold of anyone to get it to stop, and to be reimbursed because I can't contact anyone. Please, can ...
  • Robert_W
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Payment failure

My student subscription expired so I'm trying to get the regular premium subscription but it keeps saying there's something wrong with my payment provider. I've tried 2 other cards and get the same result. Cards have money and are not expired. So wha...

  • Newbie
  • My student subscription expired so I'm trying to get the regular premium subscription but it keeps saying there's something wrong with my payment provider. I've tried 2 other cards and get the same r...
  • Robert_W
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

I never subscribed

If I never subscribed how can they charge me . I don't even have any receits and took money out of my account . How do I get a hold of someone?

  • Newbie
  • If I never subscribed how can they charge me . I don't even have any receits and took money out of my account . How do I get a hold of someone?
  • Robert_W
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

uppgrade

I have problems when i want to uppgrade to premium, i dont now what to do?

  • Newbie
  • I have problems when i want to uppgrade to premium, i dont now what to do?
  • juliecruzaguile
  • Newbie
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Acceso a cuenta de familiares

Hola, sacaron a 2 de mis familiares sin razón y al tratar de ingresarlos dice que la dirección esta mal. Su sistema de ayuda pesimo, a lo mas que llego es que dicen que si la dirección esta "incorrecta" hay que dar de baja la cuenta y crear otra. Ya ...

  • Regular
  • Hola, sacaron a 2 de mis familiares sin razón y al tratar de ingresarlos dice que la dirección esta mal. Su sistema de ayuda pesimo, a lo mas que llego es que dicen que si la dirección esta "incorrec...
  • Arogikai
  • Regular
  • 315 Views
  • 3 replies
  • 0 likes
  • Account
  • 315 Views
  • 3 replies
  • 0 likes

Password recovery

Hey! My mother forgot her password, I tried to recover it by the usual way, half an hour and still no recovery email. I double checked the email, it's correct, the website (https://www.spotify.com/hu/password-reset/?utm_source=spotify&utm_medium=logi...

  • Newbie
  • Hey!   My mother forgot her password, I tried to recover it by the usual way, half an hour and still no recovery email. I double checked the email, it's correct, the website (https://www.spoti...
  • user-removed
  • Not applicable
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error when trying to create a device password?

Last night I attempted to setup a device password on my account so that I could access Spotify through a device which requires a username and password, which I do not currently have setup, as I originally my account with Facebook. I went and found th...

  • Casual Listener
  • Last night I attempted to setup a device password on my account so that I could access Spotify through a device which requires a username and password, which I do not currently have setup, as I origi...
  • Mainegrw
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • Account
  • 281 Views
  • 2 replies
  • 0 likes

Cancel premium

I signed up to Spotify premium with vodafone a few years ago. I then switched to another network. In December I signed up for the free trial with my account and it still says that my account is linked to Vodafone. Any help?

  • Newbie
  • I signed up to Spotify premium with vodafone a few years ago. I then switched to another network. In December I signed up for the free trial with my account and it still says that my account is linke...
  • Specialworld
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

premium

my premium just stopped and i did not quit my subscription and it worked like an hour ago and now it says that i dont have premium and my premium runs out the 3rd of april but it stopped noe

  • Newbie
  • my premium just stopped and i did not quit my subscription and it worked like an hour ago and now it says that i dont have premium and my premium runs out the 3rd of april but it stopped noe
  • PilotAC
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Can't add to playlists

Anyone else having the option of not adding to playlists or sharing, basically all my buttons to the right of a song are not working like adding, go to album etc.

  • Regular
  • Anyone else having the option of not adding to playlists or sharing, basically all my buttons to the right of a song are not working like adding, go to album etc. 
  • Younghappydude
  • Regular
  • 12831 Views
  • 8 replies
  • 1 likes
  • 12831 Views
  • 8 replies
  • 1 likes

Superuser Contribution Cancel suscription

Hi, im having problems with my spotify family, None of the members have spotify, because it shows that we do not live in the same address what we can do since none live in the same direction and the position was already held

  • Newbie
  • Hi, im having problems with my spotify family, None of the members have spotify, because it shows that we do not live in the same address what we can do since none live in the same direction and the ...
  • Julian
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

spotify premium

can someone help me with this premium ??

  • Casual Listener
  • can someone help me with this premium ??
  • Jordi
  • Community Legend
  • 589 Views
  • 5 replies
  • 0 likes
  • 589 Views
  • 5 replies
  • 0 likes

Solved!! What happens to my music when my subscription expires?

Will I kepp my playlists and my saved songs, only losing the downloads? I've put a lot of time going through albums removing songs I don't listen to. Will that reset?

  • Newbie
  • Will I kepp my playlists and my saved songs, only losing the downloads? I've put a lot of time going through albums removing songs I don't listen to. Will that reset?
  • Nico
  • Community Legend
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes

Why don't I have premium Spotify?

I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.

  • Casual Listener
  • I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.  
  • Nico
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! My radio stations are missing

I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recommended. Where did my stations go?!

  • Casual Listener
  • I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recomm...
  • teriyfox
  • Newbie
  • 14755 Views
  • 39 replies
  • 2 likes
  • Other
    Premium
  • 14755 Views
  • 39 replies
  • 2 likes

Superuser Contribution Can't login

Hi I can't login to my spotify account when I try to sign in it say me you already make an account with this email I try another new email also but it's not someone please help meeeeeeee

  • Visitor
  • Hi I can't login to my spotify account when I try to sign in it say me you already make an account with this email I try another new email also but it's not someone please help meeeeeeee
  • Julian
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes