Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1598 Views
  • 0 replies
  • 7 likes
  • Security
  • 1598 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445917 Views
  • 970 replies
  • 108 likes
  • Account
  • 445917 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199046 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199046 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • jgbanm65v5z8gvpajr9i
  • Visitor
  • 108311 Views
  • 71 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108311 Views
  • 71 replies
  • 11 likes

Solved!! Offline mode while Premium expires?

Hi, i was wondering what will happen if you on Offline mode after your premium mode expires? Will you still be able to listen to downloaded music for one month?

  • Newbie
  • Hi, i was wondering what will happen if you on Offline mode after your premium mode expires? Will you still be able to listen to downloaded music for one month?
  • osornios
  • Spotify Star
  • 786 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 786 Views
  • 1 replies
  • 0 likes

Family Subscription and traveling

I am member of a Family subscription in Mexico. I'm traveling currently to US and appears as I'm not premium anymore and is asking me to change my Country as only premium members can travel with Spotify.But I'm still with the family subscription.

  • Newbie
  • I am member of a Family subscription in Mexico. I'm traveling currently to US and appears as I'm not premium anymore and is asking me to change my Country as only premium members can travel with Spot...
  • osornios
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Email address taken

I just deleted my spotify account which had been created through Facebook, and tried to create a new one with the email address linked to the Facebook account, but got an error message saying it was taken. As expected, if I ask to recover the passwor...

  • Newbie
  • I just deleted my spotify account which had been created through Facebook, and tried to create a new one with the email address linked to the Facebook account, but got an error message saying it was ...
  • osornios
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Account changed

I upgraded and paid for premium and my account hasn't changes

  • Visitor
  • I upgraded and paid for premium and my account hasn't changes
  • osornios
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Unable to join spotify family after kicked out.

Hey, I had to go to Costa Rica 2 months for a work assignment. Before that I was part of my friend's spotify family (we reside in the same address) and was kicked out for being out of country 2 months. I am trying to reapply the status but am getting...

  • Newbie
  • Hey,   I had to go to Costa Rica 2 months for a work assignment.  Before that I was part of my friend's spotify family (we reside in the same address) and was kicked out for being out of ...
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Premium doesn't work show up on the website.

I have gotten spotify premium with a 30 day free trial and it shows this on my phone but it says i have a free account on the website? Can anyone help?

  • Newbie
  • I have gotten spotify premium with a 30 day free trial and it shows this on my phone but it says i have a free account on the website? Can anyone help?
  • osornios
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

PAYED TWICE FOR SPOTIFY PREMIUM

Hi Who can I contact to check out that my card has payed Spotify twice this month?One payment is for Stockholm and one for London?

  • Newbie
  • Hi  Who can I contact to check out that my card has payed Spotify twice this month? One payment is for Stockholm and one for London?
  • osornios
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Spotify won't recognize my password or email

My account is "ocetalo" and my email is zelus.et.radix at gmailI created this account "ocetalob" only to post here Spotify doesn't accept my password. When I try password recover with my email, it says my email is not associated with any active accou...

  • Visitor
  • My account is "ocetalo" and my email is zelus.et.radix at gmail I created this account "ocetalob" only to post here   Spotify doesn't accept my password. When I try password recover with my e...
  • Kylatoomer
  • Casual Listener
  • 1093 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1093 Views
  • 2 replies
  • 0 likes

Premium account stolen

Hi, Today my account got hacked. I'm using facebook authentication but i think they went through the spotify authentication which I never used. I just wrote @SpotifyCares on twitter. What i can do now? In the meantime: - Disconnected all registered d...

  • Newbie
  • Hi,   Today my account got hacked. I'm using facebook authentication but i think they went through the spotify authentication which I never used. I just wrote @SpotifyCares on twitter. Wh...
  • osornios
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Cannot Log into my account

For the past week now I have been searching for answers as to why I cannot log into my Spotify account with my facebook I have tried everything and I even have premium on that account too. Whenever I click on login with Facebook it tries to log in an...

  • Newbie
  • For the past week now I have been searching for answers as to why I cannot log into my Spotify account with my facebook I have tried everything and I even have premium on that account too. Whene...
  • osornios
  • Spotify Star
  • 264 Views
  • 3 replies
  • 0 likes
  • Login
  • 264 Views
  • 3 replies
  • 0 likes

Still paying for an account i cant access

FARK ME, WHY IS IT SOOO GOD darn HARD TO GET HOLD OF SOMEONE WHO WORKS FOR SPOTIFY? FOR MONTHS I HAVE BEEN PAYING FOR AN ACCOUNT I CAN NO LONGER ACCESS, I LOST MY EMAIL AND PASSWORD I WISH TO CANCEL THE OLD ACCOUNT AND START A NEW SUBSCRIPTION.I DONT...

  • Casual Listener
  • FARK ME, WHY IS IT SOOO GOD darn HARD TO GET HOLD OF SOMEONE WHO WORKS FOR SPOTIFY?  FOR MONTHS I HAVE BEEN PAYING FOR AN ACCOUNT I CAN NO LONGER ACCESS, I LOST MY EMAIL AND PASSWORD  I WI...
  • Jacob
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! How do I cancel Premium subscription?

Hi, My spotify was linked to my facebook acount and I recently deactivated my account forgetting spotify was connected. So I opened a new Spotify account. The problem is my previous account was Premium and now I have no idea how to cancel that or tra...

  • Newbie
  • Hi,   My spotify was linked to my facebook acount and I recently deactivated my account forgetting spotify was connected. So I opened a new Spotify account. The problem is my previous account ...
  • Jacob
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan Foul Up

In july of 2016 I wanted to upgrade my old account (Facebook linked account), to your new "Family Plan." There were some issues in doing this. One issue in particular is that the program was brand new on Spotify's part and there were issues with doin...

  • Regular
  • In july of 2016 I wanted to upgrade my old account (Facebook linked account), to your new "Family Plan." There were some issues in doing this. One issue in particular is that the program was brand ne...
  • christopher1973
  • Regular
  • 738 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 738 Views
  • 8 replies
  • 0 likes

Spotify's Billing Support Phone Number

Hi, We are in urgent need for Spotify's billing support phone number as we cannot find it anywhere on the website. Our bank needs a direct phone line to speak with a Spotify representitive. Thanks.

  • Casual Listener
  • Hi,   We are in urgent need for Spotify's billing support phone number as we cannot find it anywhere on the website. Our bank needs a direct phone line to speak with a Spotify repres...
  • mrbaggins_bob
  • Newbie
  • 582 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 582 Views
  • 2 replies
  • 0 likes

Solved!! we cant listen different songs in family spotify!!

please somebody can help?we bought new account today but when someone open their song and chose their phone it sings in that phone. different phones cant open different songs.whats wrong with us..

  • Casual Listener
  • please somebody can help?we bought new account today but when someone open their song and chose their phone it sings in that phone. different phones cant open different songs.whats wrong with us..
  • Bittencourt
  • Spotify Star
  • 397 Views
  • 5 replies
  • 0 likes
  • 397 Views
  • 5 replies
  • 0 likes

Superuser Contribution typing error with incorrect email address and forgotten password keep me logged out

typing error with incorrect email address and forgotten password keep me logged outand repeated inquiries to spotify have not been responded to

  • Casual Listener
  • typing error with incorrect email address and forgotten password keep me logged out and repeated inquiries to spotify have not been responded to
  • MonicaM_Bogota
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Login
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account has been hacked and I can't change anything

My premium account has been hacked. I received an email from Spotify telling me my email had been changed and if it wasn't me to click on a link. It wasn't me and clicked on link but since then nothing has happened. I have lost all my access and it i...

  • Newbie
  • My premium account has been hacked. I received an email from Spotify telling me my email had been changed and if it wasn't me to click on a link. It wasn't me and clicked on link but since then nothi...
  • MonicaM_Bogota
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • Security
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged out by app and upon log in all my downloads where gone and doesn't look like I have premium

Have no idea what happened the app logged me out by its self then when I logged in it appears premium is gone which has been already paid this month and all my downloads are gone

  • Casual Listener
  • Have no idea what happened the app logged me out by its self then when I logged in it appears premium is gone which has been already paid this month and all my downloads are gone
  • MonicaM_Bogota
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Unauthorized user on my account

My account has been compromised. I log in through Facebook, have logged out, reset the password, deleted the application and WIN-OPE8K6VPKD9 keeps accessing my account. This forum is great, but being able to speak to someone and correct the problem w...

  • Visitor
  • My account has been compromised. I log in through Facebook, have logged out, reset the password, deleted the application and WIN-OPE8K6VPKD9 keeps accessing my account.    This forum...
  • Jshull0986
  • Newbie
  • 598 Views
  • 6 replies
  • 0 likes
  • Other
    Premium
    Security
  • 598 Views
  • 6 replies
  • 0 likes