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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 435 Views
  • 0 replies
  • 7 likes
  • Security
  • 435 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440144 Views
  • 970 replies
  • 108 likes
  • Account
  • 440144 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195559 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195559 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106930 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106930 Views
  • 70 replies
  • 11 likes

How do I get my spotify library into my local files?

I just purchased spotify premium thinking that I could add my current spotify library into my local files so that I can sync that music into my ipod. When I sync my music into my ipod it only allows local files to be synced not all my music in spotif...

  • Newbie
  • I just purchased spotify premium thinking that I could add my current spotify library into my local files so that I can sync that music into my ipod. When I sync my music into my ipod it only allows ...
  • ettaht
  • Newbie
  • 30554 Views
  • 8 replies
  • 4 likes
  • 30554 Views
  • 8 replies
  • 4 likes

Superuser Contribution Charged twice per month: only 1 account

UPDATE: Contacted the support team on Twitter and had the issue resolved in a matter of hours (high five for good social media community support).Happy days! Hi,I can see similar issues have been reported by others but the "solution" shown is just th...

  • Newbie
  • UPDATE: Contacted the support team on Twitter and had the issue resolved in a matter of hours (high five for good social media community support). Happy days! 🙂 Hi, I can see similar issues h...
  • AndyJoel
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Can't update credit card information

My credit card expired and I tried to update the payment information by entering the new one. When I enter the new credit card number and security code and confirm the payment information, I receive a message saying that it is a bad day and the chang...

  • Casual Listener
  • My credit card expired and I tried to update the payment information by entering the new one. When I enter the new credit card number and security code and confirm the payment information, ...
  • osornios
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Transferring Music and playlists from one account to another

Anyone know how to transfer all your songs and playlists from one account to another? The old account I have is signed in through Facebook and I don't want that anymore so I have a new account with an actual username and password that I want all my m...

  • Newbie
  • Anyone know how to transfer all your songs and playlists from one account to another? The old account I have is signed in through Facebook and I don't want that anymore so I have a new account with a...
  • Tyler66
  • Newbie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution switch to Spark

I'm trying to switch my existing account to spark as they ahve offered to pay my spotify premium. I am folloing the prompts provided by Spark but the final step asks me to change my payment option from my own credit card to Spark but can't seem to fi...

  • Casual Listener
  • I'm trying to switch my existing account to spark as they ahve offered to pay my spotify premium.  I am folloing the prompts provided by Spark but the final step asks me to change my payment opt...
  • AndyJoel
  • Spotify Legend
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family account code

I am trying to log into a family account that my family made. I am putting the correct code in but it says it can log in or it's the wrong code when it's right. What do I do

  • Newbie
  • I am trying to log into a family account that my family made. I am putting the correct code in but it says it can log in or it's the wrong code when it's right. What do I do
  • AndyJoel
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Playlists no longer have Shuffle/Loop Options??

The option to choose to Shuffle or Loop a Playlist has disappeared? Can't find the Loop option available in my Settings either. Is this option no longer available?

  • Casual Listener
  • The option to choose to Shuffle or Loop a Playlist has disappeared?  Can't find the Loop option available in my Settings either.  Is this option no longer available?
  • Panecea
  • Casual Listener
  • 214 Views
  • 1 replies
  • 1 likes
  • Premium
  • 214 Views
  • 1 replies
  • 1 likes

Can't sign in on any platform

Hey there I know, I know, this is a problem occurs every day, but I have the simillar issue I can't log in into my Spotify-account on my desktop (I'm using the desktop application on a Win10 platform) nor on my mobile app (Android M). I created my Sp...

  • Casual Listener
  • Hey there   I know, I know, this is a problem occurs every day, but I have the simillar issue   I can't log in into my Spotify-account on my desktop (I'm using the desktop applicat...
  • KatesHere
  • Community Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 382 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium familiar

Como cambio la dirección de vivienda, o como veo la dirección puesta

  • Newbie
  • Como cambio la dirección de vivienda, o como veo la dirección puesta
  • AndyJoel
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Problema de pago

Hola, me pueden ayudar! Quiero pagar nuevamente para estar en Premium, pero me dice que existe un problema con mi forma de pago, en dónde puedo checar eso?

  • Newbie
  • Hola, me pueden ayudar!  Quiero pagar nuevamente para estar en Premium, pero me dice que existe un problema con mi forma de pago, en dónde puedo checar eso?   
  • lola69
  • Newbie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Spotify messages

I just updated my spotify on my mac and noticed that the messages icon is gone (usually in the upper right corner). Did they really get rid of it?? or is it in a different spot now?

  • Newbie
  • I just updated my spotify on my mac and noticed that the messages icon is gone (usually in the upper right corner). Did they really get rid of it?? or is it in a different spot now?
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 1 likes
  • Other
  • 233 Views
  • 1 replies
  • 1 likes

Superuser Contribution charged twice when ugrading to student

I applied for the 3 month trial for students, when the 3 months were over i was charged $9.99(regular price). I change my account information and got charged for my regular subscription and my student subscription.

  • Newbie
  • I applied for the 3 month trial for students, when the 3 months were over i was charged $9.99(regular price). I change my account information and got charged for my regular subscription and my studen...
  • AndyJoel
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeemed voucher didn't work

I redeemed a voucher for 12 months premium, but then after a couple of months saw that I was still being billed by paypal. So I stopped that payment, and asked paypal to get my 9.99 back for the last month. I successfuly got my 9.99 back, but my acco...

  • Newbie
  • I redeemed a voucher for 12 months premium, but then after a couple of months saw that I was still being billed by paypal. So I stopped that payment, and asked paypal to get my 9.99 back for the last...
  • AndyJoel
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

domicilio

como puedo saber mi domicilio exacto? pongo la direccion para agregar a un familiar y me dice que la direccion es incorrecta como puedo saber que direccion puse?

  • Newbie
  • como puedo saber mi domicilio exacto? pongo la direccion para agregar a un familiar y me dice que la direccion es incorrecta   como puedo saber que direccion puse?
  • ALEPLG624
  • Casual Listener
  • 797 Views
  • 4 replies
  • 0 likes
  • 797 Views
  • 4 replies
  • 0 likes

Antes de que se acabe mi premium meto codigo para 1 mes , y este desaparece

Buenas!Resulta que mi suscripcion premium de pago iba a acabar, asi que, antes de procesar una nueva factura, introduje un codigo premium de 1 mes, ahora, mi premium se ha pausado y el codigo no me deja introducirlo de nuevo, que hago?

  • Casual Listener
  • Buenas! Resulta que mi suscripcion premium de pago iba a acabar, asi que, antes de procesar una nueva factura, introduje un codigo premium de 1 mes, ahora, mi premium se ha pausado y el codigo no me...
  • gigicastillo18
  • Casual Listener
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Spodify premium - it doesn´t work when we try to use it simultaneously

When we - simultaneously - try to listen to music, we only get access to one music track. I expect it is possibly to listen to the music chosen by each individually ?Regards

  • Casual Listener
  • When we - simultaneously - try to listen to music, we only get access to one music track. I expect it is possibly to listen to the music chosen by each individually ? Regards
  • Maxim
  • Spotify Star
  • 379 Views
  • 5 replies
  • 0 likes
  • Premium
  • 379 Views
  • 5 replies
  • 0 likes

Solved!! Account Info

Hi, I need to find the email that is associated with my credit card number.

  • Casual Listener
  • Hi,   I need to find the email that is associated with my credit card number.
  • carl_harris
  • Roadie
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

device/ account info mismatch

Dear Support Team,I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea what the problem is?Thank you in advance Best regards,...

  • Newbie
  • Dear Support Team, I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea w...
  • KatesHere
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Account Hacked

I keep getting pop ups that someone is using my account to listen to music and I can't listen to it on my own. I have logged out all devices from my account, I have change my passwords on both Spotify and Facebook and this person keeps being able to ...

  • Newbie
  • I keep getting pop ups that someone is using my account to listen to music and I can't listen to it on my own. I have logged out all devices from my account, I have change my passwords on both Spotif...
  • carl_harris
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 273 Views
  • 1 replies
  • 0 likes

Redeem code is not working

About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it on my account. Now it says I don't have spotify pr...

  • Casual Listener
  • About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it...
  • naomechateies17
  • Casual Listener
  • 227 Views
  • 2 replies
  • 0 likes
  • Premium
  • 227 Views
  • 2 replies
  • 0 likes