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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165384 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165384 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11117 Views
  • 6 replies
  • 11 likes
  • Security
  • 11117 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513857 Views
  • 986 replies
  • 112 likes
  • Account
  • 513857 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125514 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125514 Views
  • 74 replies
  • 12 likes

Superuser Contribution Wont let me sign in with Facebook Credentials

Ive been trying to log into my smart tv spotify app but it doesnt let me find the tv through my phones app and there is no option to sign in with facebook. Spotify does not let me sign in directly with my facebook credentials so im quite stuck. any h...

  • Newbie
  • Ive been trying to log into my smart tv spotify app but it doesnt let me find the tv through my phones app and there is no option to sign in with facebook. Spotify does not let me sign in directly wi...
  • MaryS
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • Login
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same username different passwords for 2 different accounts

I have somehow managed to create two different accounts. Both have the same username (not an email address), but the accounts are accessed using different passwords. I find it really strange that this is possible. One of the accounts is a premium acc...

  • Newbie
  • I have somehow managed to create two different accounts. Both have the same username (not an email address), but the accounts are accessed using different passwords. I find it really strange that thi...
  • MaryS
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error Code

ENGLANTII bought Spotify gift card on Sunday, and now when I enter the code then the system says that the code is not valid, even if all the letters is correct, how can I get it to work? Help me !!!: /

  • Newbie
  • ENGLANTI I bought Spotify gift card on Sunday, and now when I enter the code then the system says that the code is not valid, even if all the letters is correct, how can I get it to work? Help me !!...
  • MaryS
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Trouble logging in...

Hi! I cant log in to either application nor web browser with email, username or facebook. When i log in to the web browser, this happens:"The www.spotify.com page isn't working"Any ideas anyone?

  • Casual Listener
  • Hi! I cant log in to either application nor web browser with email, username or facebook. When i log in to the web browser, this happens: "The www.spotify.com page isn't working" Any ideas anyone?
  • heymill
  • Newbie
  • 1768 Views
  • 9 replies
  • 0 likes
  • Login
  • 1768 Views
  • 9 replies
  • 0 likes

Support Contact - Double Charged

I was hoping someone would be able to direct me as to how to get a refund for a double charge.Unknown to me, but I wanted to change my cc details for the charge so thought directly going to spotify would be best. But what this has actually done has n...

  • Casual Listener
  • I was hoping someone would be able to direct me as to how to get a refund for a double charge. Unknown to me, but I wanted to change my cc details for the charge so thought directly going to spotify...
  • ClausBaziel
  • Regular
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Unable to set up password for devices

Hello everyone. I am having trouble setting up a password for devices. I created my account using facebook. I would like to set up a password for devices so I can get it on my ipad/iphone. I was sent and received the email to set up the password. Whe...

  • Newbie
  • Hello everyone.   I am having trouble setting up a password for devices. I created my account using facebook. I would like to set up a password for devices so I can get it on my ipad/iphone. I...
  • Dufi
  • Regular
  • 462 Views
  • 4 replies
  • 0 likes
  • 462 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student Premium account from abroad

I recently moved to Perú to study for a semester at a local university. I am still enrolled in Germany as well. I tried to get premium (which in Peru costs about 5€, they don't have the students option), but I need a peruvian credit card (which of co...

  • Newbie
  • I recently moved to Perú to study for a semester at a local university. I am still enrolled in Germany as well. I tried to get premium (which in Peru costs about 5€, they don't have the students opti...
  • ZullyB
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution No recuerdo los datos que utilice al crear mi cuenta premium y no puede agregarse un miembro ;(

Los datos no los recuerdo y se los pide al enviar el enlace para que se una a mi familia Spotify sin ellos no se puede como le hago ?

  • Newbie
  • Los datos no los recuerdo y se los pide al enviar el enlace para que se una a mi familia Spotify sin ellos no se puede como le hago ?
  • ZullyB
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO quiero entrar con mi cuenta de Facebook

Hola tengo una cuenta premium que me la hice en su día con facebook, quiero separar facebook de spotify, he desabilitado la cuenta pero quiero tener en mi nueva cuenta el correo electrónico que tengo en facebook, como puedo conseguirlo porque siempre...

  • Newbie
  • Hola tengo una cuenta premium que me la hice en su día con facebook, quiero separar facebook de spotify, he desabilitado la cuenta pero quiero tener en mi nueva cuenta el correo electrónico que tengo...
  • ZullyB
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution No acepta codigo de regalo

Alguien me puede ayudar, me proporcionaron 2 codigos de regalo por 1 año cada uno, el primero me lo acepto sin problema pero el segundo ahora me dice que hubo un error y que el codigo no parece ser valido

  • Newbie
  • Alguien me puede ayudar, me proporcionaron 2 codigos de regalo por 1 año cada uno, el primero me lo acepto sin problema pero el segundo ahora me dice que hubo un error y que el codigo no parece ser v...
  • ZullyB
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Used to have Spotify for free with Rogers, that ended and I signed up for Premium...lost playlists

Like the subject says, my 2 year promo through Rogers ended, I signed up for Spotify Premium and would like to know if there's a way to retrieve the playlists I used to have. Signed up using the same email address.

  • Casual Listener
  • Like the subject says, my 2 year promo through Rogers ended, I signed up for Spotify Premium and would like to know if there's a way to retrieve the playlists I used to have. Signed up using the same...
  • MattSuda
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Buying a e-card for my friend in Italy

Hello, I live in Ireland, have an Irish bank account, and I would like to buy a subscription for my friend in Italy. How can I do that? In the conditions to buy a e-card, I can read that the card has to be bought by a CC issued in the country where I...

  • Regular
  • Hello,   I live in Ireland, have an Irish bank account, and I would like to buy a subscription for my friend in Italy.   How can I do that?    In the conditions to buy...
  • MattSuda
  • Spotify Star
  • 3164 Views
  • 26 replies
  • 0 likes
  • 3164 Views
  • 26 replies
  • 0 likes

Superuser Contribution Being charged when I cancelled my premium subscription

Back in January I got billed for a month of Spotify Premium Membership. I had used the free trial, and was expecting the trial to simply end, but the membership continued and I got billed. Shrugging it off, the same day I am billed I go online and ca...

  • Newbie
  • Back in January I got billed for a month of Spotify Premium Membership.  I had used the free trial, and was expecting the trial to simply end, but the membership continued and I got billed. &nbs...
  • Sumayyah5-8
  • Newbie
  • 4770 Views
  • 33 replies
  • 1 likes
  • 4770 Views
  • 33 replies
  • 1 likes

Address Issue

I have got the Spotify Family and I am the Family owner. I have never entered my address. So when I add member, Spotify didn't accept them. Where can I enter my adress?

  • Regular
  • I have got the Spotify Family and I am the Family owner. I have never entered my address. So when I add member, Spotify didn't accept them. Where can I enter my adress?
  • MarkPedersen
  • Roadie
  • 325 Views
  • 2 replies
  • 0 likes
  • Account
  • 325 Views
  • 2 replies
  • 0 likes

Someone changed my email address

Hi, I have a really weird problem only yesterday I noticed strange activity on my account my playlists disappearing and other weird ones appearing, even the music would change as I was listening to something completely different. Even my account clai...

  • Casual Listener
  • Hi, I have a really weird problem only yesterday I noticed strange activity on my account my playlists disappearing and other weird ones appearing, even the music would change as I was listening to s...
  • alucard4k
  • Casual Listener
  • 376 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! I can't let the children listen!

Dear SpotifyHow can I choose to disable explicit lyrics so my kids can listen?? ========================================================= yo Spotifytime to listento the voice that never speaksthe listenerthe peoplewho can't let the children listento ...

  • Newbie
  • Dear Spotify How can I choose to disable explicit lyrics so my kids can listen??   =========================================================   yo Spotify time to listen to the voice ...
  • Specialworld
  • Community Legend
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

I recently moved

I recently moved and started an own Family account, now I want to invite people, but where can I change my address? It's not linked to Facebook.

  • Casual Listener
  • I recently moved and started an own Family account, now I want to invite people, but where can I change my address?    It's not linked to Facebook. 
  • Maxim
  • Spotify Star
  • 344 Views
  • 3 replies
  • 0 likes
  • Premium
  • 344 Views
  • 3 replies
  • 0 likes

Spotify Family 1 year subscription in 2016 ended earlier than expected

I have signed for 1 year Family Premium last year around July, and now it's only March and I'm being charged for a new month of Family Premium. Shouldn't my subscription end in July instead and charge me by then?

  • Casual Listener
  • I have signed for 1 year Family Premium last year around July, and now it's only March and I'm being charged for a new month of Family Premium. Shouldn't my subscription end in July instead and charg...
  • Maxim
  • Spotify Star
  • 674 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 674 Views
  • 6 replies
  • 0 likes

Can't login

When I fill in my username and password on my iPhone In the login screen, it tells me "I have already signed up using this account "

  • Casual Listener
  • When I fill in my username and password on my iPhone In the login screen, it tells me "I have already signed up using this account "
  • musiccornercv
  • Roadie
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes