Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
my dad just sent me an invite to the family premium thing, I fll up everything and it says I cant join, what can i do?
edit: resolved!
Hello,I was changed from premium to free user but I don't know why. This month the usual payment wasn't charged from my credit card account, and I don't know why neither.Can anybody help me, please, especially to get back my playlists?Thank you very ...
I've added a family member to the account. They are showing as active. In the app they are still showing as free. Not upgraded. We have tried logging out and even reinstalled the app. Help!
So yea month ago i made new account just to get free 1 month premium. I just used some random email that i dont even remember and i accidentaly logged out of the account so i cant log in but now its charging me premium monthly???
El dia de hoy me salio un anuncio de 3 meses por 99 pesos pero cuando pague me salio que solo habia comprado un mes.En la fecha de renovacion sale que se me cobrara la renovacion el proximo mes.Me pueden ayudar?Gracias.
Hi all, since a few days I am receiving messages stating that the credit card payment for my spotify premium account has failed. Now the account automatically has been reset to the free service. I have been a premium member since 2010-10-02. The reas...
Hello. Recently I've installed spotify app on my cellphone. But when I try to link it to my facebook account, it says "the facebook account you are tying to link, is already linked to another spotify account.". So, what do I do? Someone problably lin...
Hi, i just cancelled my premium account, but my payment was due passed yesterday, am i gonna get reimbursed for it? Thank you for your time.
I used to pay premium every month through my credit card, but i changed it last month to pay through my debit card but now its charging me through my debit and credit. Who do I contact to stop spotify from charging my credit card??
A family member invited me to a spotify family account.But I accidentely made my own family group.How can I switch to the correct family? Thanks
Hello; i have an issue with spotify payment. Yesterday i got a mail from spotify and its says thanks for subscription, and below this message my credit cards last 4 number shown. But i didn't use spotify frequently. And then a new mail came and its s...
Hello Spotify Community! I created a new Spotify account and registered for Premium for students. Although I was charged the standard price of $4.99, I still do not have access to the premium benefits. What should I do to activate premium? Or should ...
four out of five invitations have been sent and work fine, however the final invitation does not work. The request has been received, but when we enter the code in web browser a message 'Oops! Something went wrong' appears. I have cleared all webdata...
I've added my mom to family it when we try and log her in it asks for payment details. She's a pensioner and so I am trying to sort but not getting very far yet it has easily upgraded me so in essence I'm paying but not able to add my mom - help
I subscribed to Premium using one of the 3 month deals that come around from time to time. I'm now trying to unsubscribe my account but I keep getting the same error page, as attached. This is the 3rd day in a row where this message has come up. I'm ...
I've been trying to pay for 3 days in a row my upgrade from free to premium. I've tried using paypal or my debit card.With paypal, the screen goes to paypal site, and after I log in and aprove paymente, when returned to spotify page, a nasty red sign...
Hi, two weeks ago I paid for 1 year subscription, I can see the invoice on the website and the amount in my credit card details, but everytime I use spotify it shows me the message: "Your premium payment failed. Make sure we have the correct informat...
Don't include a payment method to subscribe to premium... people that don't have any payment method right now might want to know if premium is something they should invest money into when they do have a payment method.