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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 178664 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 178664 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11622 Views
  • 6 replies
  • 11 likes
  • Security
  • 11622 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517697 Views
  • 986 replies
  • 113 likes
  • Account
  • 517697 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126336 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126336 Views
  • 74 replies
  • 12 likes

Superuser Contribution Trouble logging in to my premium account

I have been unable to log into my account since yesterday. I have changed my password and updated my email and my account still is NOR ACCESSIBLE

  • Newbie
  • I have been unable to log into my account since yesterday. I have changed my password and updated my email and my account still is NOR ACCESSIBLE
  • RodrigoPalma
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Username

On my account is says username is porcayo9903 but my Spotify username is porcayo9903-us how can I get my playlist back

  • Casual Listener
  • On my account is says username is porcayo9903 but my Spotify username is porcayo9903-us how can I get my playlist back
  • Porcayo9903
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notificacion de familiar y domicilio

Me llego esta notificación sobre la cuenta de mi esposa, no tengo ni la menor idea de donde poner mi dirección para que coincida con nuestro hogar.

  • Casual Listener
  • Me llego esta notificación sobre la cuenta de mi esposa, no tengo ni la menor idea de donde poner mi dirección para que coincida con nuestro hogar.
  • Josueifelix
  • Casual Listener
  • 490 Views
  • 3 replies
  • 0 likes
  • 490 Views
  • 3 replies
  • 0 likes

Strange behavior in my account

Hi!For a few weeks i'vebeen looking a strange behavior on my account. Sometimesy open my player and see this: That device is unknow for me. So, i tried to logoff for ally locations but it keeps appearing.An the strange thing is what that particular d...

device-00.jpg artis--00.jpg
  • Casual Listener
  • Hi! For a few weeks i'vebeen looking a strange behavior on my account. Sometimesy open my player and see this:   That device is unknow for me. So, i tried to logoff for ally locations b...
  • MarkPedersen
  • Roadie
  • 335 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 335 Views
  • 3 replies
  • 0 likes

Solved!! Bei Kündigung SOFORTIGE Kündigung?

Ich habe momentan das 3 monatige Spotify Premium für 0,99€. Ich möchte es nach den 3 Monaten auch kündigen. Wenn ich es jetzt schon kündige, ist es dann sofort gekündigt? Oder hab ich dann noch die restliche Zeit mit Premium und dann storniert es sic...

  • Newbie
  • Ich habe momentan das 3 monatige Spotify Premium für 0,99€. Ich möchte es nach den 3 Monaten auch kündigen. Wenn ich es jetzt schon kündige, ist es dann sofort gekündigt? Oder hab ich dann noch die r...
  • Oligatoar
  • Newbie
  • 1220 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1220 Views
  • 2 replies
  • 0 likes

Someone else on my account.

First off I'd like to say. this spotify support sucks. Where can I talk to someone in charge to help me with this matter? I've had someone log on my spotify, how do I know? well. I have tons of playlists and songs created in a different language. My ...

  • Casual Listener
  • First off I'd like to say. this spotify support sucks. Where can I talk to someone in charge to help me with this matter?   I've had someone log on my spotify, how do I know? well. I have tons...
  • cxrtoonz
  • Casual Listener
  • 1814 Views
  • 7 replies
  • 0 likes
  • 1814 Views
  • 7 replies
  • 0 likes

Email and Student Spotify

Hello,I want to get Spotify Premium for students. My account is linked to my facebook.I changed my email in my facebook to my student email but it didn't change on my spotify account.Will I still be able to use the student discount?

  • Newbie
  • Hello, I want to get Spotify Premium for students. My account is linked to my facebook. I changed my email in my facebook to my student email but it didn't change on my spotify account. Will I sti...
  • Hubo
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Move the Download Button

The download button is beside the letters A,B,C,D,E,F scroll bar of the screen. It's been multiple times when I accidentally pressed the download button trying to look for songs on those letters. I have more than 1500 songs and I have to redownload e...

  • Newbie
  • The download button is beside the letters A,B,C,D,E,F scroll bar of the screen. It's been multiple times when I accidentally pressed the download button trying to look for songs on those letters. I h...
  • musiccornercv
  • Roadie
  • 419 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
  • 419 Views
  • 1 replies
  • 2 likes

No longer a student - changing status

Hi,I would like to update my payment information and am having trouble as it says I'm no longer a student and can't process my payment.Previously, I signed up for Spotify Premium when I was in school and received a discount. I stopped getting the dis...

  • Casual Listener
  • Hi, I would like to update my payment information and am having trouble as it says I'm no longer a student and can't process my payment. Previously, I signed up for Spotify Premium when I was i...
  • MarkPedersen
  • Roadie
  • 280 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 280 Views
  • 3 replies
  • 0 likes

Issue with the direction in spotify family premium

Hi when i was creating my spotiffy family subscription i accidentaly added the wrong street number in my account, my city and the rest of my info is correct, but i dont remember the number of the street and because of that i am unable to add my mothe...

  • Regular
  • Hi when i was creating my spotiffy family subscription i accidentaly added the wrong street number in my account, my city and the rest of my info is correct, but i dont remember the number of the str...
  • Nstorm24
  • Regular
  • 837 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 837 Views
  • 7 replies
  • 0 likes

Spotify Family

Me and my husband are thinking of getting Sporify Family, but we wonder how it really works.If I upgrade to Family, can he move his playlists from his present account, or does he need to create all new playlists?Will we have like 100 playlists togeth...

  • Newbie
  • Me and my husband are thinking of getting Sporify Family, but we wonder how it really works. If I upgrade to Family, can he move his playlists from his present account, or does he need to create all...
  • Taylor
  • Community Legend
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Can't LogIN and Access Family Premium Account

Hi, My dad got me a family account. But i clicked on the link and i can't seem to get into it still. Cant seem to access the account. It always says Opps something went wrong. Initially i was under US account but changed it to my country Malaysia. Bu...

  • Newbie
  • Hi, My dad got me a family account. But i clicked on the link and i can't seem to get into it still. Cant seem to access the account. It always says Opps something went wrong. Initially i was under U...
  • deesaster
  • Regular
  • 1654 Views
  • 2 replies
  • 0 likes
  • 1654 Views
  • 2 replies
  • 0 likes

Solved!! Community Profile Name Misspelled

Good day,I have noticed that my name in the Spotify Community postings is Misspelled.It reads SWEEGSWAGG2 when it should read SWEETSWAGG2. You see my father was SWEETSWAGG2 in highschool and I have adapted the nickname Sweetswagg and Sweetswagg2 alon...

  • Music Fan
  • Good day, I have noticed that my name in the Spotify Community postings is Misspelled. It reads SWEEGSWAGG2 when it should read SWEETSWAGG2. You see my father was SWEETSWAGG2 in highschool and I ha...
  • KoreyWilson
  • Regular
  • 1405 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 1405 Views
  • 7 replies
  • 0 likes

Family plan

I'm on a family Spotify account with my brother. The account was shut off for a couple of days due to him getting a new debit card. He updated the account and paid for the family Spotify plan again on Saturday March 18th but I still do not have Spoti...

  • Newbie
  • I'm on a family Spotify account with my brother. The account was shut off for a couple of days due to him getting a new debit card. He updated the account and paid for the family Spotify plan again o...
  • Jacob
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

My account appears to be hacked.

Hi. On Sunday I noticed that a device was added to my account and the tracks kept changing when listning to my music. The account was signed up through Facebook and have changed the password etc and deleted all devices but tonight I received a confir...

  • Newbie
  • Hi.   On Sunday I noticed that a device was added to my account and the tracks kept changing when listning to my music. The account was signed up through Facebook and have changed the password...
  • Jacob
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Spotify login

Hi! Since I started using Spotify 2 years ago, I've used/linked my Facebook account for my account. Now, I need to deactivate my Facebook but my Spotify is also logging out. Is there any way for me to still use my Spotify profile without activating m...

  • Visitor
  • Hi! Since I started using Spotify 2 years ago, I've used/linked my Facebook account for my account. Now, I need to deactivate my Facebook but my Spotify is also logging out. Is there any way for me t...
  • Jacob
  • Community Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

Sudden change in the account/ poor costumer service

the subscriptions suddenly changed from student discount account premium to a normal account in which i was charged £9.99 instead of the usual 4.99, when there is plenty of other stream services which are 4.99, a good example is apple music. which I'...

  • Casual Listener
  • the subscriptions suddenly changed from student discount account premium to a normal account in which i was charged £9.99 instead of the usual 4.99, when there is plenty of other stream services whic...
  • Maxim
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

No me acepta los datos de mi cuenta

La cuenta por si sola saco a mi hermana y a mi mama de la suscripción familiar ahora que quiero meterlas me dice que la información no coincide con la de mi residencia como puedo saber cual puse

  • Newbie
  • La cuenta por si sola saco a mi hermana y a mi mama de la suscripción familiar ahora que quiero meterlas me dice que la información no coincide con la de mi residencia como puedo saber cual puse
  • pipis890
  • Newbie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Won't let me cancel my subscription to premium?

so basically i pay premium and my phone app confirms that status. when i go on the browser to try and cancel my premium, it wont let me because it says im using "free spotify" which i know for a FACT im not. i have all the premium advantages and the ...

  • Newbie
  • so basically i pay premium and my phone app confirms that status. when i go on the browser to try and cancel my premium, it wont let me because it says im using "free spotify" which i know for a FACT...
  • TobiasYoung
  • Composer
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes