Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 198346 Views
  • 720 replies
  • 63 likes
  • Account
  • 198346 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102240 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102240 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 55196 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55196 Views
  • 58 replies
  • 8 likes

Superuser Contribution Spotify Family Account

Hellooo, i'm having trouble linking my family accounts. Every time someone tries to add my address it says that its wrong. What can i do?

  • Newbie
  •  Hellooo, i'm having trouble linking my family accounts. Every time someone tries to add my address it says that its wrong. What can i do?
  • FabianS_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login due to country

Dear All, I was told that I couldn't access my Spotify account as the country I am in is not the same as the country I listed when registering my account. I have since updated the country and postcode, but am still getting the same message! Please as...

  • Newbie
  • Dear All,   I was told that I couldn't access my Spotify account as the country I am in is not the same as the country I listed when registering my account. I have since updated the country an...
  • FabianS_Bogota
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 4 times

Ive just got a new debit card this month so once my premium month ended I got an error message saying my payment had failed , so when I went to change my payment details to the new card I got an error saying it hadn't worked so I double checked tried...

  • Newbie
  • Ive just got a new debit card this month so once my premium month ended I got an error message saying my payment had failed , so when I went to change my payment details to the new card I got an erro...
  • FabianS_Bogota
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment from app for premium

Why is this not a thing, it's so hard to give you guys money. For me to upgrade to premium I had to go to your website be subjected to cookies from your website and reset my password. So in the app where it says account, the page it pulls up just say...

  • Newbie
  • Why is this not a thing, it's so hard to give you guys money. For me to upgrade to premium I had to go to your website be subjected to cookies from your website and reset my password. So in the app w...
  • FabianS_Bogota
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nao consigo atualizar dados pagamento

Segui as instruçoes dadas no site, mas quando indico atualizar dados de pagamento, entra uma mensagem para que eu confirme que todas as pessoas que sao do meu plano family premium mora comigo, eu confirmo, e o site SIMPLESMENTE da uma mensagem de atu...

  • Newbie
  • Segui as instruçoes dadas no site, mas quando indico atualizar dados de pagamento, entra uma mensagem para que eu confirme que todas as pessoas que sao do meu plano family premium mora comigo, eu con...
  • FabianS_Bogota
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Adding a member who has premium account my family plan

I am a free member but thinking of upgrading to family plan. One family member already has a premium account which he purchased through iTunes. The FAQ for family plan says that one can add premium account holders but not those who bought premium thr...

  • Newbie
  • I am a free member but thinking of upgrading to family plan. One family member already has a premium account which he purchased through iTunes. The FAQ for family plan says that one can add premium a...
  • ladybug-81
  • Newbie
  • 452 Views
  • 2 replies
  • 1 likes
  • All Platforms
    Subscription
  • 452 Views
  • 2 replies
  • 1 likes

Sing someone off facebook tjrew spotify

Someone as sing in my spotify account using there facebook how can I log them off just using spotify?

  • Regular
  • Someone as sing in my spotify account using there facebook how can I log them off just using spotify?
  • Hubo
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Other
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Family package member got kicked out

My family premium package member got kicked out from the package and he's unable to join the package anymore. He input the correct address and keep getting the same error "You can't join this Premium for Family account. We couldn't confirm that you l...

  • Casual Listener
  • My family premium package member got kicked out from the package and he's unable to join the package anymore. He input the correct address and keep getting the same error "You can't join this Premium...
  • Hubo
  • Spotify Star
  • 13053 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 13053 Views
  • 3 replies
  • 0 likes

I cant pay with Ininal

When I try to make a monthly payment wtih my Ininal cart it says : '' I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use another payment method. ''There is nothing wrong with my card , ı ...

  • Casual Listener
  • When I try to make a monthly payment wtih my Ininal cart it says :  '' I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use ano...
  • Fatih_Bickin
  • Casual Listener
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Vodafone cancelled

Hi, How do I keep my premium account open if I have this with my vodafpone package which I am soon cancelling? Thanks

  • Newbie
  • Hi,   How do I keep my premium account open if I have this with my vodafpone package which I am soon cancelling?   Thanks  
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 142 Views
  • 1 replies
  • 0 likes

Charged full amount instead of student discount

Hi, I was charged the full amount of 9.99€ instead of 4.99€ student discount. Can someone tell me what to do here? I contacted unidays but they cant help me. Thank you!

  • Newbie
  • Hi, I was charged the full amount of 9.99€ instead of 4.99€ student discount. Can someone tell me what to do here? I contacted unidays but they cant help me. Thank you!
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
  • 132 Views
  • 1 replies
  • 0 likes

Charged wrong amount

I signed up for the spotify premium free trial back in October, enjoyed it, but did not renew the subscription. In November, I no longer had the premium features and I figured that my fiance had unsubscribed for me. A few days before the new year, I ...

  • Newbie
  • I signed up for the spotify premium free trial back in October, enjoyed it, but did not renew the subscription. In November, I no longer had the premium features and I figured that my fiance had unsu...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Please help

Was a problem with my Facebook account, my facebook was deleted and i cant access again to this count and my Spotify are syncr whit this countWhy can i do with this count?

  • Casual Listener
  • Was a problem with my Facebook account, my facebook was deleted and i cant access again to this count and my Spotify are syncr whit this count Why can i do with this count?
  • Bittencourt
  • Spotify Star
  • 263 Views
  • 7 replies
  • 0 likes
  • 263 Views
  • 7 replies
  • 0 likes

Family subscription

Good morning,I got subscribe to the family program, the principal account is Nicolas Narvaez.Opening the app and viewing the account info I saw I appeared as a free account and I have propaganda between songs to.Please contact me is urgent.Best regar...

  • Newbie
  • Good morning, I got subscribe to the family program, the principal account is Nicolas Narvaez. Opening the app and viewing the account info I saw I appeared as a free account and I have propaga...
  • Bittencourt
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Paying for and entire year up front

Can I purchase a full year's worth of Premium for Family (instead of paying monthly)?

  • Newbie
  • Can I purchase a full year's worth of Premium for Family (instead of paying monthly)?  
  • Maxim
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to update payment info without student discount

When I go to update my payment info the next screen wants to verify my student status which I no longer have. I am able to enter the card info but due to the student status not being verified the card info does not stay. I don't want the student disc...

  • Casual Listener
  • When I go to update my payment info the next screen wants to verify my student status which I no longer have.  I am able to enter the card info but due to the student status not being verified t...
  • Leo
  • Spotify
  • 275 Views
  • 7 replies
  • 0 likes
  • 275 Views
  • 7 replies
  • 0 likes

Family subscription and multiple devices.

Hi, me and my wife share a family account.We've not had it long - and just found out that if I play spotify on my computer/phone it stops playing on her computer/phone.Is that supposed to happen? If so what's the point of a shared subscription if you...

  • Newbie
  • Hi, me and my wife share a family account. We've not had it long - and just found out that if I play spotify on my computer/phone it stops playing on her computer/phone. Is that supposed to happen?...
  • ErikG
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Premium stopped working

Hi, I logged in today with my Spotify onto a new computer and suddenly my playlists were missing and I lost my premium account. I payed my montly spotify fee on the 15th this month.

  • Newbie
  • Hi,    I logged in today with my Spotify onto a new computer and suddenly my playlists were missing and I lost my premium account. I payed my montly spotify fee on the 15th this month.&nb...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium
  • 89 Views
  • 1 replies
  • 0 likes

Have free account but geting charged fot the premium

According the the website I have the free account but I'm paying for the premium account ...an I just want to cancel it an get a refund ...but I am not about to cancel it on the website

  • Casual Listener
  • According the the website I have the free account but I'm paying for the premium account ...an I just want to cancel it an get a refund ...but I am not about to cancel it on the website
  • Maxim
  • Spotify Star
  • 149 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 3 replies
  • 0 likes

Solved!! premium accound and gift card

Hello,I have premium Spotify (I pay by MasterCard) and I get gift card (3 month).When I add gift card to my account, my payments will be suspend? Or what? Thanks!Paulina

  • Casual Listener
  • Hello, I have premium Spotify (I pay by MasterCard)  and I get gift card (3 month). When I add gift card to my account,  my payments will be suspend? Or what?   Thanks! Paulina
  • Bittencourt
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 3 replies
  • 0 likes