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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81939 Views

9 replies

2 likes

Account
Login
  • 81939 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657424 Views

13 replies

4 likes

Account
  • 657424 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738738 Views

18 replies

29 likes

  • 738738 Views
  • 18 replies
  • 29 likes

Superuser Contribution I can't log in

My husband sent me a link to sign up for spotify premium which we are paying for and been using for quite some time. I've switched email accounts so I'm trying to log in. After a few screens trying to reset my password I get this message: reset Passw...

Newbie

My husband sent me a link to sign up for spotify premium which we are paying for and been using for quite some time.  I've switched email accounts so I'm trying to log in.  After a few scre...

Maria_B

Moderator

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Canadian Student Discount

Is there a student rate for Canadian subscribers?

Newbie

Is there a student rate for Canadian subscribers?

Camilledleblanc

Newbie

3020 Views

2 replies

0 likes

  • 3020 Views
  • 2 replies
  • 0 likes

Can´t join the Family account

everytime i try to join the Family account this <type 'exceptions.ValueError'>:input s contains unassigned code pointscome up and i do not know what it means or what I need to change

Regular

everytime i try to join the Family account this &lt;type 'exceptions.ValueError'&gt;:input s contains unassigned code points come up and i do not know what it means or what I need to chang...

Hubo

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

problem with upgrading to spotify premium?

Dear, I have entered payment details (credit card and paypal) for spotify Premium trial, but still dont "see" that my account has been upgraded. Is there a delay? and where/how can I contact spotify for account questions. eg. that I wont be debited t...

Newbie

Dear, I have entered payment details (credit card and paypal) for spotify Premium trial, but still dont "see" that my account has been upgraded. Is there a delay? and where/how can I contact spotify ...

Maxim

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Inlogprobleem

Ik heb een nieuwe telefoon, als ik wil inloggen (dus niet aanmelden) op de Spotify-app, zegt hij dat ik al een account heb. Ik wil helemaal geen nieuw account aanmaken, ik wil gewoon inloggen op mijn oude account! Help!

Visitor

Ik heb een nieuwe telefoon, als ik wil inloggen (dus niet aanmelden) op de Spotify-app, zegt hij dat ik al een account heb. Ik wil helemaal geen nieuw account aanmaken, ik wil gewoon inloggen op mijn...

Maxim

Spotify Star

690 Views

5 replies

0 likes

  • 690 Views
  • 5 replies
  • 0 likes

can't reset my password

everytime i go to reset my password and click the link it tells me that the link is not vaild or has already been used. who can I get in contact with to remedy the problem or is there another way to get around this

Newbie

everytime i go to reset my password and click the link it tells me that the link is not vaild or has already been used. who can I get in contact with to remedy the problem or is there another way to ...

Maxim

Spotify Star

424 Views

3 replies

0 likes

Account
  • 424 Views
  • 3 replies
  • 0 likes

Spark NZ Spotify Subscription Problems

It registers me as still on a premium account, however I'd already cancelled my free trial. Can't register through the Spark deal as it asks me to cancel, and when I click cancel brings me to the Spotify account page and says something went wrong.

Newbie

It registers me as still on a premium account, however I'd already cancelled my free trial. Can't register through the Spark deal as it asks me to cancel, and when I click cancel brings me to the Spo...

Bittencourt

Spotify Star

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Spotify Premium Subscription Cancelled

I have a free two year premium subscription from Fido (expires 2018) but today it got cancelled for some reason. I've logged in and out several times, called fido, turned my phone on and off and nothing seems to work

Newbie

I have a free two year premium subscription from Fido (expires 2018) but today it got cancelled for some reason. I've logged in and out several times, called fido, turned my phone on and off and noth...

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot find "cancel subscription"!!

Hi guys, I logged into my account and still cannot find cancel subscription under "subscription", help!

Newbie

Hi guys, I logged into my account and still cannot find cancel subscription under "subscription", help!

JulianA_Bogota

Roadie

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Number of songs available in Canada

Hi, I'm considering getting Spotify Premium and was wondering how many songs are available in Canada. Thanks!-N

Newbie

Hi,   I'm considering getting Spotify Premium and was wondering how many songs are available in Canada.   Thanks! -N

Maxim

Spotify Star

458 Views

1 replies

0 likes

Other
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desvincular do facebook

Aparentemente, meu caso é particular, pois é não encontro em lugar algum uma resposta a respeito.Fui convidada para o Plano Premium Familiar e, ao me cadastrar, entrei pelo facebook. Gostaria de saber como posso desvincular minha conta do facebook se...

Newbie

Aparentemente, meu caso é particular, pois é não encontro em lugar algum uma resposta a respeito. Fui convidada para o Plano Premium Familiar e, ao me cadastrar, entrei pelo facebook. Gostaria de sa...

user-removed

Not applicable

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merge Facebook account with the my account

Hello! So, I had one Facebook account linked to my Spotify Premium account.I deleted my old Facebook account and before doing it, I disconnected my Facebook from my Spotify account.Then I created a new Facebook account. And I wanted to connect this N...

Newbie

Hello! So, I had one Facebook account linked to my Spotify Premium account. I deleted my old Facebook account and before doing it, I disconnected my Facebook from my Spotify account. Then I cre...

Maria_B

Moderator

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution All of my saved music and playlists have been removed!? No Longer Have premium!?

Hello, all of my music has been removed from my account. Not sure why, but it seemed to have coincided to me temporarily deleting my Facebook account. Does anybody know how i might be able to recover all of that?

Newbie

Hello, all of my music has been removed from my account. Not sure why, but it seemed to have coincided to me temporarily deleting my Facebook account. Does anybody know how i might be able to recover...

Maria_B

Moderator

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

cant get in

my spotify stopped working i reinstalled it on my phone and now its saying I dont have spotify premium Help

Visitor

my spotify stopped working i reinstalled it on my phone and now its saying I dont have spotify premium  Help  

Maxim

Spotify Star

249 Views

1 replies

0 likes

Account
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Re: Got charged after canceling

I have the same problem, the bank charges me monthly for 5 months the amount of $ 99.00 and I have not had the premium service for months .... it is not fair and it is also not fair that there is a telephone for customer service by part Spotify, it s...

Newbie

I have the same problem, the bank charges me monthly for 5 months the amount of $ 99.00 and I have not had the premium service for months .... it is not fair and it is also not fair that there is a t...

Olekaasa

Casual Listener

447 Views

2 replies

0 likes

  • 447 Views
  • 2 replies
  • 0 likes

Solved!! Interchange on Italy, Premium doesnt work.

I came to interchange on Italy on August 2016, with the premium account. My brother, from brazil took care of the premium account for our family. On January 2017 the premium stopped because he lost his credit card and had to change it on the premium ...

Casual Listener

I came to interchange on Italy on August 2016, with the premium account. My brother, from brazil took care of the premium account for our family. On January 2017 the premium stopped because he lost h...

bisartoretto

Casual Listener

415 Views

2 replies

0 likes

  • 415 Views
  • 2 replies
  • 0 likes

Changing account numbers with rogers messed up my spotify premium :(

Hi, I have a Rogers share everything plan and have a free premium spotify accountWhen my work told me I could get a corporate discount I called Rogers and got my discount applied to my bill. By doing that my account number changed. When I tried to ma...

Newbie

Hi,  I have a Rogers share everything plan and have a free premium spotify account When my work told me I could get a corporate discount I called Rogers and got my discount applied to my bill....

Maxim

Spotify Star

304 Views

1 replies

0 likes

Account
Premium
  • 304 Views
  • 1 replies
  • 0 likes

Premium Account working on iPhone but not on laptop

I am logged in with the same username and password on my iPhone and laptop however my laptop wants me to upgrade to premium and my iPhone is set to premium. I cant get both devices set to premium. This is driving me crazy. I can see and control both ...

Newbie

I am logged in with the same username and password on my iPhone and laptop however my laptop wants me to upgrade to premium and my iPhone is set to premium.  I cant get both devices set to premi...

tomas10

Gig Goer

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes