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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159413 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159413 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10759 Views
  • 4 replies
  • 11 likes
  • Security
  • 10759 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509244 Views
  • 985 replies
  • 112 likes
  • Account
  • 509244 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124822 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124822 Views
  • 74 replies
  • 12 likes

Tried to set up my premium account again - didn't work

Hi there, I'm from Germany and I wanted to upgrade my account to a student premium account. The registration with UNIDAYS worked fine and they even found my university. But when I picked "Rechnung" or bill and entered my address and stuff like that, ...

  • Casual Listener
  • Hi there,   I'm from Germany and I wanted to upgrade my account to a student premium account. The registration with UNIDAYS worked fine and they even found my university. But when I picked "Re...
  • Maxim
  • Spotify Star
  • 362 Views
  • 5 replies
  • 0 likes
  • Premium
  • 362 Views
  • 5 replies
  • 0 likes

Premium Member Signed up with Rogers

I got a 2 year subscription through Rogers and never knew about it till last year. I used it for 3 months and now I am on a free account. I was told through Rogers that my subscription should not end till Nov 2017.

  • Casual Listener
  • I got a 2 year subscription through Rogers and never knew about it till last year. I used it for 3 months and now I am on a free account. I was told through Rogers that my subscription should not end...
  • Maxim
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Changed email

Someone changed my email and it wasn't me and they are now using my account and I can't get into it

  • Newbie
  • Someone changed my email and it wasn't me and they are now using my account and I can't get into it
  • Jacob
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Forgot Password and Email

I forgot my password so I tried to change it, but I also forget the email I set my account up with so I can't get the confirmation email. How do I see what email I set up the account with?

  • Newbie
  • I forgot my password so I tried to change it, but I also forget the email I set my account up with so I can't get the confirmation email. How do I see what email I set up the account with?
  • Jacob
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 264 Views
  • 1 replies
  • 0 likes

Double charged

I was charged twice last night. Once with the student discount then a second time for full price?

  • Casual Listener
  • I was charged twice last night. Once with the student discount then a second time for full price?
  • Jacob
  • Community Legend
  • 438 Views
  • 3 replies
  • 0 likes
  • 438 Views
  • 3 replies
  • 0 likes

You already have an account under that name

When trying to log in on iPhone app it comes up with you already have an account under that name. I have logged in online and signed out of all accounts I also Spotify premiumCan anyone help?

  • Newbie
  • When trying to log in on iPhone app it comes up with you already have an account under that name. I have logged in online and signed out of all accounts I also Spotify premium Can anyone help?
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
  • 310 Views
  • 1 replies
  • 0 likes

Subscription

How do I turn off auto renewal for my monthly payments ?

  • Newbie
  • How do I turn off auto renewal for my monthly payments ?
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Account has been hacked.

Someone has changed my password and I do not remember my email password to reset my spotify password. Please help

  • Casual Listener
  • Someone has changed my password and I do not remember my email password to reset my spotify password. Please help
  • Thaishelenar
  • Casual Listener
  • 262 Views
  • 3 replies
  • 0 likes
  • Security
  • 262 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in

All of a sudden, I cant log in to free service. Checked all FAQ's, reset pw, updated to dif e-mail account. Entered username, then pw, then click to turn on......nothing, no error msg, nothing.....can still log in to Spotify account, but cant get the...

  • Casual Listener
  • All of a sudden, I cant log in to free service. Checked all FAQ's, reset pw, updated to dif e-mail account. Entered username, then pw, then click to turn on......nothing, no error msg, nothing.....ca...
  • soundsavant
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • Free
  • 323 Views
  • 2 replies
  • 0 likes

Student Discount

I already have premium and i am trying to apply my student discount. everytime i follwo the link form the faq page it asks me tpo enter my credit card. is that the required next step or am i missing someting?

  • Newbie
  • I already have premium and i am trying to apply my student discount. everytime i follwo the link form the faq page it asks me tpo enter my credit card. is that the required next step or am i missing ...
  • tylerselinka1
  • Newbie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Porqué no puedo comprobar domicilio

Tengo un plan familiar y mi mamá tiene problemas para comprobar el domicilio y vive en la misma casa que yo. Qué puedo hacer?

  • Casual Listener
  • Tengo un plan familiar y mi mamá tiene problemas para comprobar el domicilio y vive en la misma casa que yo. Qué puedo hacer?
  • alanpuga2
  • Newbie
  • 267 Views
  • 1 replies
  • 0 likes
  • Premium
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm in UK but my country in profile is NL can't change it

HelloI make an account some time ago in UK where I'm leaving but my country in profile is NL and can't login to program cuz he tell's me change your country.... But in option my account where is option COUNTRY I cant choose only NL not UK where I'm n...

  • Newbie
  • Hello I make an account some time ago in UK where I'm leaving but my country in profile is NL and can't login to program cuz he tell's me change your country.... But in option my account where is op...
  • Lis-
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pro rata reimbursement?

The free subscrition to Spotify Premium offered by my telephone company came to an end on March 8th but I cancelled my Premium subscription on March 10th. Consequently, I was billed for the following month, which I don't mind, except for the fact tha...

  • Newbie
  • The free subscrition to Spotify Premium offered by my telephone company came to an end on March 8th but I cancelled my Premium subscription on March 10th. Consequently, I was billed for the following...
  • Lis-
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add your email adress to your facebook spotify account

Heey,I can't add an email adress to mij account because i logged in by facebook. I get a notification "you can change this on your facebook page" but it doesn't work.What to do?

  • Newbie
  • Heey, I can't add an email adress to mij account because i logged in by facebook. I get a notification "you can change this on your facebook page" but it doesn't work. What to do?
  • Lis-
  • Spotify Legend
  • 9287 Views
  • 1 replies
  • 4 likes
  • 9287 Views
  • 1 replies
  • 4 likes

Superuser Contribution Fault on account

I pay for family membership every month and have been last 2 years now I've gone onto my music and I keep getting ads come up and checked my account and it says I've only got a trail free account

  • Newbie
  • I pay for family membership every month and have been last 2 years now I've gone onto my music and I keep getting ads come up and checked my account and it says I've only got a trail free account
  • Lis-
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed my email and got payment info on the old email

Hello, i changed my account email, and today i received an email saying that my payment was confirmed, but i received this in the old email. I want to receive this things in the new email.

  • Casual Listener
  • Hello, i changed my account email, and today i received an email saying that my payment was confirmed, but i received this in the old email. I want to receive this things in the new email.
  • lhmartelli
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 231 Views
  • 2 replies
  • 0 likes

Superuser Contribution Familia

hola buenas tardes, quiero invitar a alguien mas a mi plan familiar pero me pide mis direccion pero no me acuerdo de la informacion unicamente del codigo postal, y spotify le sigue negando la solicitud, como le puedo ayudar muchas gracias !!!

  • Visitor
  • hola buenas tardes, quiero invitar a alguien mas a mi plan familiar pero me pide mis direccion pero no me acuerdo de la informacion unicamente del codigo postal, y spotify le sigue negando la solicit...
  • Lis-
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeem Giftcard not Possible

Bought a giftcard from the store and it says i cant redeem it because its not from my country

  • Newbie
  • Bought a giftcard from the store and it says i cant redeem it because its not from my country 😕
  • Lis-
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Country Setting When No Drop Down List Appears

I live in the US, but my account shows the country as UK on my PC. I am unable to change it back to US. When I click on United Kingdom, no dropdown list appear for countries.I originally accessed this account through Facebook and it is still accessib...

  • Newbie
  • I live in the US, but my account shows the country as UK on my PC.  I am unable to change it back to US. When I click on United Kingdom, no dropdown list appear for countries. I originally acce...
  • Lis-
  • Spotify Legend
  • 1230 Views
  • 1 replies
  • 0 likes
  • 1230 Views
  • 1 replies
  • 0 likes