Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9847 Views
  • 3 replies
  • 9 likes
  • Security
  • 9847 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492457 Views
  • 981 replies
  • 111 likes
  • Account
  • 492457 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213557 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213557 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122489 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122489 Views
  • 72 replies
  • 12 likes

Family subscription

Hello! How can i invite again a family member that has been "banned" from the plan? We recently join the family subscription a week ago and my brother mistyped the postal code when applying to my invitation to the plan and today he received a mail th...

  • Newbie
  • Hello! How can i invite again a family member that has been "banned" from the plan? We recently join the family subscription a week ago and my brother mistyped the postal code when applying to my inv...
  • Jacob
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

I signed up for the free trial on my spotify app. I entered my credit card number and it told me welcome to premium, gave me a confirmation number and said I will start getting charged on April 15th. I'm not getting a recept in my email and on my acc...

  • Visitor
  • I signed up for the free trial on my spotify app. I entered my credit card number and it told me welcome to premium, gave me a confirmation number and said I will start getting charged on April 15th....
  • Jacob
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

spotify premium trouble

I am having trouble adding another member to our premium account! it keeps saying that they are unable to verify the address or its not the same as the account holder. can someone please assist me?

  • Newbie
  • I am having trouble adding another member to our premium account! it keeps saying that they are unable to verify the address or its not the same as the account holder. can someone please assist me?
  • Jacob
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Can't find account that I have premium on

I had accidentally signed up for two accounts, on accident, one which I did a free trial on. The free trial is over, and is charging my card, however, for the life of me I cannot figure out the username or password. Is there a way to cancel it via cr...

  • Newbie
  • I had accidentally signed up for two accounts, on accident, one which I did a free trial on. The free trial is over, and is charging my card, however, for the life of me I cannot figure out the usern...
  • Jacob
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

2 accounts and trying to get password

I have a premium account that I lost the password too. So I set up another account to the same email as the first. Now when I request a new password for the first account it doesn't send the form. How do I get back into my first account?

  • Newbie
  • I have a premium account that I lost the password too. So I set up another account to the same email as the first. Now when I request a new password for the first account it doesn't send the form. Ho...
  • Jacob
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Still paying for another account

When i first joined spotify, i paid the monthly fee. In october i joined premium for family and that payment comes from my mums account. Im still paying the $9.99 per month from my own account and cant find how to cancel this. When i look up account ...

  • Newbie
  • When i first joined spotify, i paid the monthly fee. In october i joined premium for family and that payment comes from my mums account. Im still paying the $9.99 per month from my own account and ca...
  • Jacob
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

account lost

yesterday i was forced to reset my spotify password because i somehow got logged off, after resdeting it, i found out that my playlists are all gone and my premium subriscription changed to free. any help? thanks

  • Newbie
  • yesterday i was forced to reset my spotify password because i somehow got logged off, after resdeting it, i found out that my playlists are all gone and my premium subriscription changed to free. any...
  • Jacob
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

My premium subscription is not working and I was charged 3 times

Hi am new to spotify and I subscribed to the premium subscription which charges me monthly. I entered my card information and clicked enter. It stated it would give me a receipt information in my email but I never got it. Also my account info receipt...

  • Visitor
  • Hi am new to spotify and I subscribed to the premium subscription which charges me monthly. I entered my card information and clicked enter. It stated it would give me a receipt information in my ema...
  • LordRollin
  • Community Legend
  • 338 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 338 Views
  • 5 replies
  • 0 likes

Charged for premium

Basically I forgot that it is end of month for my premium. I got charged even though I do not use it spotify anymore. Is there any way to get my money back?

  • Newbie
  • Basically I forgot that it is end of month for my premium. I got charged even though I do not use it spotify anymore. Is there any way to get my money back?
  • Jacob
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
  • 187 Views
  • 1 replies
  • 0 likes

Invitation code

Hey, I started a family premium account even though I already had premium for myself. My siblings are asking for an invitation code, I don't know where to find the code. Also it's charging me for my normal premium as well as family, even though I'm p...

  • Newbie
  • Hey, I started a family premium account even though I already had premium for myself. My siblings are asking for an invitation code, I don't know where to find the code. Also it's charging me for my ...
  • DarkPanda98
  • Music Fan
  • 2152 Views
  • 2 replies
  • 1 likes
  • 2152 Views
  • 2 replies
  • 1 likes

I cancelled but i got charged

Hello, i cancelled my 3 months of premium for 0.99€ like a few days before it ended so i wouldnt get charged for a normal premium, but i still got charged, how do i get my money back if its possible?

  • Regular
  • Hello, i cancelled my 3 months of premium for 0.99€ like a few days before it ended so i wouldnt get charged for a normal premium, but i still got charged, how do i get my money back if its possible?
  • Rugilyytee
  • Regular
  • 411 Views
  • 8 replies
  • 0 likes
  • 411 Views
  • 8 replies
  • 0 likes

Superuser Contribution Sorry, couldn't find that.

I have had a FREE account for a long time. Now, when I attempt to connect using the URL that has worked previously I get"Sorry, couldn't find that." I have cleared my history and deleted all spotify cookies with the same results and tried to log in o...

  • Casual Listener
  • I have had a FREE account for a long time.  Now, when I attempt to connect using the URL that has worked previously I get "Sorry, couldn't find that."   I have cleared my history and del...
  • rmtan22
  • Casual Listener
  • 6050 Views
  • 3 replies
  • 0 likes
  • Free
  • 6050 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ability to View All Playlist

Hello, i lost my playlist from other account.. I made another account so i could listen to Spotify in the garage without knocking anyone else offline. when i tried to log back in it won't show any playlist. I logged everyone out. How do i find out my...

  • Casual Listener
  • Hello, i lost my playlist from other account.. I made another account so i could listen to Spotify in the garage without knocking anyone else offline. when i tried to log back in it won't show any pl...
  • BADMOONRIZZEN
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Subscription didn't rebuy itself?

Good day. Today, I noticed that for whatever reason, my Spotify subscription seems to have canceled itself, even though it worked around 5 hours ago. Any Ideas on why this is?

  • Casual Listener
  • Good day.   Today, I noticed that for whatever reason, my Spotify subscription seems to have canceled itself, even though it worked around 5 hours ago.   Any Ideas on why this is?
  • Deathclaw99
  • Casual Listener
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Spotify is askig me for info. that i dont have

I got a family subscription but i cant invite to no one to my subscription because spotify asks for things that i don't have and that the hadn't ever asked me for.Please help me

  • Casual Listener
  • I got a family subscription but i cant invite to no one to my subscription because spotify asks for things that i don't have and that the hadn't ever asked me for. Please help me...
  • arimanzano70
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Solved!! Every playlist deleted - new songs played placed into new playlist ???

HiI'm requiring some major help from Spotify please.I've had Spotify for many years now and built up a collection of playlists. One of the main playlists which has around 135 people following it was called: "1300 + of the best tunes to listen to" (By...

  • Regular
  • Hi I'm requiring some major help from Spotify please. I've had Spotify for many years now and built up a collection of playlists. One of the main playlists which has around 135 people following it ...
  • joannechris
  • Regular
  • 452 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 452 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change my credit card and country issue

Hello! I have trouble logging in my account. It says "enjoting your trip? If you want to listen more than 14 days abroad change your country". I tried to change my country (from Argentina to Colombia) in "edit profile" but it wont let me. By the way,...

  • Newbie
  • Hello! I have trouble logging in my account. It says "enjoting your trip? If you want to listen more than 14 days abroad change your country". I tried to change my country (from Argentina to Colombia...
  • MonicaM_Bogota
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution signing up for premium , costs overseas? Other potential 3rd party costs-how to avoid?

If i sign up for Premium in Australia, are there other costs or problems that could arise overseas while travelling?.Also read in Spotfiy fine print there are potential 3rd party costs that could be charged to you- how to avoid them and what are thes...

  • Visitor
  • If i sign up for Premium in  Australia, are there other costs or problems that could arise overseas while travelling?. Also read in Spotfiy fine print there are potential 3rd party costs that c...
  • MonicaM_Bogota
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar con la tarjeta

Introduzco todos los datos necesarios y me dice que la fecha de caducidad no esta correcta pone que ponga MM/YY y pongo 08/18y me da error. Y no hay atención al cliente de Spotify quien me pueda ayudar

  • Newbie
  • Introduzco todos los datos necesarios y me dice que la fecha de caducidad no esta correcta pone que ponga MM/YY y pongo 08/18y me da error. Y no hay atención al cliente de Spotify quien me pueda ayud...
  • MonicaM_Bogota
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login into play.spotify.com

I am unable to login to play.spotify.com. I get the error "Authentication failed. Please try again." I have reset my password twice now, and the password reset appears to go through successfully. I am able to login into community.spotify.com and view...

  • Newbie
  • I am unable to login to play.spotify.com. I get the error "Authentication failed. Please try again." I have reset my password twice now, and the password reset appears to go through successfully. I a...
  • MonicaM_Bogota
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 297 Views
  • 1 replies
  • 0 likes