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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77134 Views

28 replies

0 likes

  • 77134 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95479 Views

9 replies

2 likes

Account
Login
  • 95479 Views
  • 9 replies
  • 2 likes

Account hacked

Someone has access to my account, and I cannot listen to music because they keep taking it over. I log in via Facebook, but they are using the Spotify username and password to log in. They're website will not let me change the password , errors pop u...

Newbie

Someone has access to my account, and I cannot listen to music because they keep taking it over. I log in via Facebook, but they are using the Spotify username and password to log in. They're website...

osornios

Spotify Star

224 Views

1 replies

0 likes

Security
  • 224 Views
  • 1 replies
  • 0 likes

Account and subscription

I am trying to cancel my acc, but I can't remember the password, and didn't realise my gmail was not fully registered.

Newbie

I am trying to cancel my acc, but I can't remember the password, and didn't realise my gmail was not fully registered.

osornios

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Can´t verify my account in order to accept the invitation

Hi,So...my sister added me to the Family Plan 3 moths ago aprox. and evething was going well but the last week my account went from Family Plan to Free Spotify so i checked my mail and apparently i received a mail from spotify that said i had 7 days ...

Casual Listener

Hi, So...my sister added me to the Family Plan 3 moths ago aprox. and evething was going well but the last week my account went from Family Plan to Free Spotify so i checked my mail and apparently i...

osornios

Spotify Star

869 Views

1 replies

0 likes

  • 869 Views
  • 1 replies
  • 0 likes

invitation issue

I sent an invitation to a member of my family after I upgraded to spotify family. It will not reset her password because it says she has an account linked to facebook (she does not have an account). but when she signs in using facebook it says she ha...

Newbie

I sent an invitation to a member of my family after I upgraded to spotify family. It will not reset her password because it says she has an account linked to facebook (she does not have an account). ...

osornios

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Aparece un pago de cuenta premium desconocida en mi estado de cuenta

Aparecio en el estado de cuenta de mi tarjeta de credito un pago de una cuenta premium la cual yo no autorice y no tengo idea de quien sea tal cuenta, por lo que me gustaria saber como cancelo esta suscripcion sin conocer la cuenta que estoy pagando?

Newbie

Aparecio en el estado de cuenta de mi tarjeta de credito un pago de una cuenta premium la cual yo no autorice y no tengo idea de quien sea tal cuenta, por lo que me gustaria saber como cancelo esta s...

osornios

Spotify Star

1047 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1047 Views
  • 1 replies
  • 0 likes

Can't Subscribe using paypal

Hi, last month I've tried to subscribe using paypal but it isn't working. So I've shift to deezer and their subscription works fine using paypal. But after 7 days of using deezer I feel that there's something missing so I've signup again for 7 days t...

Newbie

Hi, last month I've tried to subscribe using paypal but it isn't working. So I've shift to deezer and their subscription works fine using paypal. But after 7 days of using deezer I feel that the...

osornios

Spotify Star

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

dirección del titular para los familiares.

Buenas Noches. Alguien sabe como cambiar ó revisar la direccion que tengo en Spotify, es una estupidez que no dejen ocupar un servicio que NO ES GRATIS (PREMIUM) y aparte de estar pagando no la pueda ocupar tu familia ,por que? por que la mugrosa dir...

Newbie

Buenas Noches.   Alguien sabe como cambiar ó revisar la direccion que tengo en Spotify, es una estupidez que no dejen ocupar un servicio que NO ES GRATIS (PREMIUM) y aparte de estar pagando no...

osornios

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Cannot use facebook generated password to log in on ps4

So I have been struggling to log in to my ps4 spotify with my current account with subscribtion. I made my premium account through facebook. After finding out I need separate password to log in to other devices I tried that. After sending device pass...

Newbie

So I have been struggling to log in to my ps4 spotify with my current account with subscribtion. I made my premium account through facebook. After finding out I need separate password to log in to ot...

osornios

Spotify Star

18325 Views

1 replies

0 likes

  • 18325 Views
  • 1 replies
  • 0 likes

Can't link to my Facebook account

Hi people, I just can't link my Spotify account to my Facebook profile. Everytime I try I get a message "Sorry, a temporary mistake have happened. Try again later". I have opened my Facebook, removed Spotify (I don't know why it appers there) and tri...

Newbie

Hi people,   I just can't link my Spotify account to my Facebook profile. Everytime I try I get a message "Sorry, a temporary mistake have happened. Try again later".   I have opened my...

osornios

Spotify Star

297 Views

1 replies

0 likes

Login
  • 297 Views
  • 1 replies
  • 0 likes

No tengo acceso a nada

Hola, he cambiado el acceso en vez de por Facebook, que sea con mi correo.Ahora no tengo canciones ni playlist alguno. Se borró toda mi información.Tampoco puedo escuchar canciones, me aparecen en gris, como cuando no están disponibles.

Visitor

Hola, he cambiado el acceso en vez de por Facebook, que sea con mi correo. Ahora no tengo canciones ni playlist alguno. Se borró toda mi información. Tampoco puedo escuchar canciones, me aparecen e...

user-removed

Not applicable

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

**********@hotmail.com

Tengo un problema al agregar a mi esposa al plan familiar, aparece que no pueden verificar que ella viva en mi dirección, que tengo que hacer para poder agregarla?

Newbie

Tengo un problema al agregar a mi esposa al plan familiar, aparece que no pueden verificar que ella viva en mi dirección, que tengo que hacer para poder agregarla?

osornios

Spotify Star

17633 Views

1 replies

0 likes

Account
  • 17633 Views
  • 1 replies
  • 0 likes

No receipt on one payment. Double billed.

I was charged for subscription to my bank on 3/12/17 and I had no receipt or details. I logged into my account online and seen a message to update my payment details, added Paypal and I was imediately charged again today on 3/15/17. There is a receip...

Newbie

I was charged for subscription to my bank on 3/12/17 and I had no receipt or details. I logged into my account online and seen a message to update my payment details, added Paypal and I was imed...

osornios

Spotify Star

271 Views

1 replies

0 likes

Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution hacked

someone has hacked into my accont and removed all my songs and is listening to music that isnt even in english what should i do

Casual Listener

someone has hacked into my accont and removed all my songs and is listening to music that isnt even in english what should i do 

MonicaM_Bogota

Roadie

293 Views

1 replies

0 likes

Account
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode while Premium expires?

Hi, i was wondering what will happen if you on Offline mode after your premium mode expires? Will you still be able to listen to downloaded music for one month?

Newbie

Hi, i was wondering what will happen if you on Offline mode after your premium mode expires? Will you still be able to listen to downloaded music for one month?

osornios

Spotify Star

994 Views

1 replies

0 likes

Subscription
  • 994 Views
  • 1 replies
  • 0 likes

Family Subscription and traveling

I am member of a Family subscription in Mexico. I'm traveling currently to US and appears as I'm not premium anymore and is asking me to change my Country as only premium members can travel with Spotify.But I'm still with the family subscription.

Newbie

I am member of a Family subscription in Mexico. I'm traveling currently to US and appears as I'm not premium anymore and is asking me to change my Country as only premium members can travel with Spot...

osornios

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Email address taken

I just deleted my spotify account which had been created through Facebook, and tried to create a new one with the email address linked to the Facebook account, but got an error message saying it was taken. As expected, if I ask to recover the passwor...

Newbie

I just deleted my spotify account which had been created through Facebook, and tried to create a new one with the email address linked to the Facebook account, but got an error message saying it was ...

osornios

Spotify Star

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Account changed

I upgraded and paid for premium and my account hasn't changes

Visitor

I upgraded and paid for premium and my account hasn't changes

osornios

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Unable to join spotify family after kicked out.

Hey, I had to go to Costa Rica 2 months for a work assignment. Before that I was part of my friend's spotify family (we reside in the same address) and was kicked out for being out of country 2 months. I am trying to reapply the status but am getting...

Newbie

Hey,   I had to go to Costa Rica 2 months for a work assignment.  Before that I was part of my friend's spotify family (we reside in the same address) and was kicked out for being out of ...

osornios

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Premium doesn't work show up on the website.

I have gotten spotify premium with a 30 day free trial and it shows this on my phone but it says i have a free account on the website? Can anyone help?

Newbie

I have gotten spotify premium with a 30 day free trial and it shows this on my phone but it says i have a free account on the website? Can anyone help?

osornios

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

PAYED TWICE FOR SPOTIFY PREMIUM

Hi Who can I contact to check out that my card has payed Spotify twice this month?One payment is for Stockholm and one for London?

Newbie

Hi  Who can I contact to check out that my card has payed Spotify twice this month? One payment is for Stockholm and one for London?

osornios

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes