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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421528 Views
  • 965 replies
  • 108 likes
  • Account
  • 421528 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186533 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186533 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103475 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103475 Views
  • 69 replies
  • 10 likes

Superuser Contribution Being overcharged

I have been Overcharged. I am on Free and had $11.99 taken from my bank. I have tried to contact Spotity 6 times with no solution or proper answer. I continue to get emails with links not revalent to my situation. I have contactes my bank and they ar...

  • Newbie
  • I have been Overcharged. I am on Free and had $11.99 taken from my bank. I have tried to contact Spotity 6 times with no solution or proper answer. I continue to get emails with links not revalent to...
  • Alejandro_C
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Account is disabled

I received an email from spotify saying that my account was disabled. Prior, I had several charges on my bank account that seemed odd so after stopping those charges I noticed the email from spotify about my account being disabled. After looking thro...

  • Visitor
  • I received an email from spotify saying that my account was disabled. Prior, I had several charges on my bank account that seemed odd so after stopping those charges I noticed the email from spotify ...
  • user-removed
  • Not applicable
  • 229 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 229 Views
  • 2 replies
  • 0 likes

Changing the Country

Hi, I have moved back to Hong Kong from United Kindom recently, I started my premium plan when I was in the UK so I am currently paying with my UK card, but now that I am back to Hong Kong, I want to use my Hong Kong card to pay for the subscription....

  • Casual Listener
  • Hi, I have moved back to Hong Kong from United Kindom recently, I started my premium plan when I was in the UK so I am currently paying with my UK card, but now that I am back to Hong Kong, I want to...
  • unfluff
  • Casual Listener
  • 464 Views
  • 8 replies
  • 0 likes
  • 464 Views
  • 8 replies
  • 0 likes

Email changed!

Someone has changed the email on my spotify premium account and now I have no way to access it! My account has all of my information and card details on it. How do I get help from a real person instead of just automated messages that do nothing? Is t...

  • Newbie
  • Someone has changed the email on my spotify premium account and now I have no way to access it! My account has all of my information and card details on it. How do I get help from a real person inste...
  • Hubo
  • Community Legend
  • 777 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 777 Views
  • 1 replies
  • 0 likes

Solved!! Playlist stuck in "loading..."

I am in a constant state of "loading..." on one of my playlists (second from top in screenshot) and unable to open the folder or use it on all devices. If I even try to click the options for this playlist on android, it says "go online to see menu". ...

  • Casual Listener
  • I am in a constant state of "loading..." on one of my playlists (second from top in screenshot) and unable to open the folder or use it on all devices.  If I even try to click the options for th...
  • MrStickmanPro1
  • Newbie
  • 8311 Views
  • 2 replies
  • 1 likes
  • Other
  • 8311 Views
  • 2 replies
  • 1 likes

Not deleting my account

So I want to delete my account, but all I get is this email talking about privacy problems and how I can solve them. It's not actually deleting my account because I can still log on. What do I do? Someone please help me.

  • Casual Listener
  • So I want to delete my account, but all I get is this email talking about privacy problems and how I can solve them. It's not actually deleting my account because I can still log on. What do I do? So...
  • KatesHere
  • Community Legend
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Spoify

I bought Spotify for 3 months for 9.99 then I left the country. And it worked for two days stop and again and again so physically I wasn't able to use Spotify Premium for like a month straight and I like to get a free month or 3 months thank for taki...

  • Newbie
  • I bought Spotify for 3 months for 9.99 then I left the country. And it worked for two days stop and again and again so physically I wasn't able to use Spotify Premium for like a month straight and I ...
  • Maxim
  • Spotify Star
  • 1522 Views
  • 1 replies
  • 0 likes
  • 1522 Views
  • 1 replies
  • 0 likes

someone is using my spotify and i want the person out!

ive tried everything there is to try, and i just want my spotify for myself. It annoys me and ive cancelled my premium just because of this.

  • Casual Listener
  • ive tried everything there is to try, and i just want my spotify for myself. It annoys me and ive cancelled my premium just because of this.
  • Hubo
  • Community Legend
  • 245 Views
  • 4 replies
  • 0 likes
  • 245 Views
  • 4 replies
  • 0 likes

Solved!! I just realized I'm being charged twice for Spotify. Once for me, plus a premier for my wife.

Shouldn't we both be able to listed on the premier account? Can I cancel my regular, $10 account with Facebook credentials?

  • Casual Listener
  • Shouldn't we both be able to listed on the premier account? Can I cancel my regular, $10 account with Facebook credentials?
  • LordRollin
  • Community Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Solved!! Cancelled my Premium but Account says still subscribed, can't cancel?

I've cancelled my Premium account on the 5th of March, and got a confirmation e-mail. But if I check again now, Spotify says I'm (still) subscribed to Premium. The funny thing is that I can't find a way to cancel my account anymore (the button that l...

  • Casual Listener
  • I've cancelled my Premium account on the 5th of March, and got a confirmation e-mail. But if I check again now, Spotify says I'm (still) subscribed to Premium. The funny thing is that I can't find a ...
  • LordRollin
  • Community Legend
  • 646 Views
  • 3 replies
  • 0 likes
  • 646 Views
  • 3 replies
  • 0 likes

Double payment for months

HelloI just found out I have been charged double for months for my Premium account and I would like that to stop immediately and I want my money back!

  • Newbie
  • Hello I just found out I have been charged double for months for my Premium account and I would like that to stop immediately and I want my money back!
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 138 Views
  • 1 replies
  • 0 likes

Blocked account

My father booked the money for spotify premium back yesterday. And now my account is blocked. What do i need to do?

  • Newbie
  • My father booked the money for spotify premium back yesterday. And now my account is blocked. What do i need to do?
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Family Plan sign-up

Hope you can help? I want to upgrade from Premium to Family to enable my 2 x daughters (aged 10 and to listen to their own music and creat their own playlists. However, when I upgraded, I found out that I have to create email accounts for each one, a...

  • Casual Listener
  • Hope you can help? I want to upgrade from Premium to Family to enable my 2 x daughters (aged 10 and 😎 to listen to their own music and creat their own playlists.   However, when I upgraded, I...
  • ErikG
  • Roadie
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

find my old spotify user

i recently found out that i had an old account, witch was not premium, and i want to delete it. it was connected to facebook, but i do not remember my username/email or pasword that i used.. the user i have now is also connected to facebook, so whene...

  • Newbie
  • i recently found out that i had an old account, witch was not premium, and i want to delete it. it was connected to facebook, but i do not remember my username/email or pasword that i used.. the user...
  • Sheronica-Johns
  • Newbie
  • 1746 Views
  • 2 replies
  • 1 likes
  • Account
  • 1746 Views
  • 2 replies
  • 1 likes

Solved!! Upgraded to Family

I was upgraded to a family membership but my individual premium charge wasn't credited. Can't reach a person. How do I get a credit??

  • Casual Listener
  • I was upgraded to a family membership but my individual premium charge wasn't credited. Can't reach a person. How do I get a credit??
  • rschumm
  • Casual Listener
  • 505 Views
  • 5 replies
  • 0 likes
  • 505 Views
  • 5 replies
  • 0 likes

Premium não funcionando

Ontem por volta das 16h eu assinei a Conta Premium, a assinatura foi aprovada, mas não recebi nenhum e-mail e minha conta ainda consta free. O que devo fazer?

  • Newbie
  • Ontem por volta das 16h eu assinei a Conta Premium, a assinatura foi aprovada, mas não recebi nenhum e-mail e minha conta ainda consta free. O que devo fazer?
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Account hacked

I received an email saying that my email address had been changed. I didn't request to change my email address and don't recognize the new email address. After this, I became locked out of my account and my password doesn't work. Tried sending an ema...

  • Casual Listener
  • I received an email saying that my email address had been changed. I didn't request to change my email address and don't recognize the new email address. After this, I became locked out of my account...
  • abeeiamnot
  • Casual Listener
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

Login using Facebook credentials no longer works since I changed Facebook password.

I recently changed my facebook password, and when I attempt Spotify login using facebook login info, it will not log me in. It tells me "you will get an SMS shortly with a code to use for logging in." How do I login using my current facebook login in...

  • Newbie
  • I recently changed my facebook password, and when I attempt Spotify login using facebook login info, it will not log me in.  It tells me "you will get an SMS shortly with a code to use for loggi...
  • jerry1970
  • Casual Listener
  • 2443 Views
  • 7 replies
  • 1 likes
  • 2443 Views
  • 7 replies
  • 1 likes

Spotify Family codes don't work

I have subscribed to spotify for family but the links / codes it sends out when inviting do not work. I have tried this now a number of times with no success.

  • Newbie
  • I have subscribed to spotify for family but the links / codes it sends out when inviting do not work.  I have tried this now a number of times with no success.
  • Jacob
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes