Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 178884 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 178884 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11624 Views
  • 6 replies
  • 11 likes
  • Security
  • 11624 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517728 Views
  • 986 replies
  • 113 likes
  • Account
  • 517728 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126338 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126338 Views
  • 74 replies
  • 12 likes

Public Playist is not showing on the main profile

PlanFreeCountryBrazil DeviceAllOperating SystemWindows & IOS My Question or Issue My publics playlist are not showing on my main profile. I was trying to private them and then put into public again but It did not work. I do not know what is happening...

  • Visitor
  •   Plan Free Country Brazil   Device All Operating System Windows & IOS   My Question or Issue     My publics playlist are not showing on my main profile. I wa...
  • AdamDamon
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo

Plan PremiumCountry - Ireland DevicePC/iphone 11Operating System(iOS 10, Windows 10) My Question or IssueI have a Premium Subscription and I am currently living in France with my partner for at least the next 12 months. I've tried to add my partner o...

  • Newbie
  • Plan Premium Country - Ireland   Device PC/iphone 11 Operating System (iOS 10, Windows 10)   My Question or Issue I have a Premium Subscription and I am currently living in Fr...
  • BettyAlora
  • Casual Listener
  • 700 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 700 Views
  • 2 replies
  • 1 likes

Superuser Contribution Someone is logging into my account from another country

PlanPremium - Family PlanCountryCanadaDeviceIPhone 8Operating SystemIOS 13 My Question or IssueI have had someone log into my account from Dallas in the United states, while I live in canada, I was wondering about how it would be possible for them to...

  • Casual Listener
  • Plan Premium - Family Plan Country Canada Device IPhone 8 Operating System IOS 13   My Question or Issue I have had someone log into my account from Dallas in the United states, while ...
  • SJoe
  • Visitor
  • 20732 Views
  • 21 replies
  • 0 likes
  • Account
  • 20732 Views
  • 21 replies
  • 0 likes

Apple/Android Account

Is there a way to connect my apple id account to my android account? I just realized I've been paying for 2 separate spotify premium accounts. The premium on the android account which is my primary account has expired but my card was charged for the ...

  • Visitor
  • Is there a way to connect my apple id account to my android account? I just realized I've been paying for 2 separate spotify premium accounts. The premium on the android account which is my primary a...
  • Luan
  • Spotify Star
  • 914 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 914 Views
  • 1 replies
  • 0 likes

Recommended songs for you

I’ve been a Spotify premium user for years now and never has the recommended songs for you been worse. I swear it plays the same song over and over for weeks and it makes me hate songs that I used to love just because it automatically plays it whenev...

  • Casual Listener
  • I’ve been a Spotify premium user for years now and never has the recommended songs for you been worse. I swear it plays the same song over and over for weeks and it makes me hate songs that I used to...
  • Luan
  • Spotify Star
  • 516 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Subscription
    Unlimited
  • 516 Views
  • 1 replies
  • 1 likes

New releases are not updated

Hi, New albums are not updating since last year and Harry's house album.Please help

  • Visitor
  • Hi, New albums are not updating since last year and Harry's house album. Please help
  • eneiferprince_3
  • Regular
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Premium Individual Plan but getting charged $12.99

Plan: Premium IndividualCountry: USAMy Question or Issue: Hello, I have been on the Premium Individual Plan since 12/8/2017 and have been charged $12.99 every month since then. I recently went to the Spotify subscription plans and noticed the Premium...

  • Visitor
  •   Plan: Premium Individual Country: USA My Question or Issue: Hello, I have been on the Premium Individual Plan since 12/8/2017 and have been charged $12.99 every month since then. I rec...
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 317 Views
  • 1 replies
  • 0 likes

Account access problem

Hello! I have a problem logging into my Spotify account. I can't reset my password via email because I'm not receiving emails with instructions. Can you check and help me regain access?Now I am writing from a work account, added image to post PlanPre...

  • Casual Listener
  • Hello! I have a problem logging into my Spotify account. I can't reset my password via email because I'm not receiving emails with instructions. Can you check and help me regain access? Now I am wri...
  • Maxim
  • Spotify Star
  • 562 Views
  • 5 replies
  • 0 likes
  • Account
  • 562 Views
  • 5 replies
  • 0 likes

Solved!! Questions about Facebook-created account

I originally set up my Spotify account with Facebook, I've seen that it's possible to disable your Facebook account and continue to use Spotify, but I have the following questions:Would it later be possible to reactivate this Facebook account without...

  • Casual Listener
  • I originally set up my Spotify account with Facebook, I've seen that it's possible to disable your Facebook account and continue to use Spotify, but I have the following questions: Would it late...
  • mistyaiya
  • Casual Listener
  • 1068 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 1068 Views
  • 4 replies
  • 0 likes

multiple accounts

PlanPremium on 1CountryUSADeviceiphone, pc and roku.Operating Systemnewest ios, newest windows 10 My Question or Issuei just want to get all my liked songs on one account. is there an easier way than logging into 2 at a time and manually searching th...

  • Newbie
  • Plan Premium on 1 Country USA Device iphone, pc and roku. Operating System newest ios, newest windows 10   My Question or Issue i just want to get all my liked songs on one account. is...
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
  • 355 Views
  • 1 replies
  • 0 likes

Stop all followers on childs accounts

I've a premium family account. I would like a way to stop anyone following my children on Spotify. It seems like a minimal requirement for a family offering to provide a level of privacy for children.

  • Newbie
  • I've a premium family account. I would like a way to stop anyone following my children on Spotify. It seems like a minimal requirement for a family offering to provide a level of privacy for children.
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why i can play simultaneously different song on several apps

Hello, For the past few weeks, you have been able to run several Spotify applications and listen to different songs in each application. Of course, you are logged into the same account on each application. Unfortunately, restarting and reinstalling t...

  • Casual Listener
  • Hello,   For the past few weeks, you have been able to run several Spotify applications and listen to different songs in each application. Of course, you are logged into the same account on ea...
  • MihailY
  • Moderator
  • 376 Views
  • 5 replies
  • 0 likes
  • Account
  • 376 Views
  • 5 replies
  • 0 likes

All my followers and the ones I followed were removed from my account

PlanFree/PremiumCountryAustraliaDeviceAll devicesOperating SystemAny OS My Question or IssueRecently, probably last year at some point, my account lost all 700 followers and several more dozen I was following and built-up over 10 years.Can someone pl...

  • Regular
  • Plan Free/Premium Country Australia Device All devices Operating System Any OS   My Question or Issue Recently, probably last year at some point, my account lost all 700 followers and ...
  • richwood1
  • Regular
  • 3825 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 3825 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Issues

Earlier this morning, I saw that there was a problem with my playlists. In particular, when I clicked on the main playlist I use, Spotify was a contributor on my playlist and I couldn’t filter MY playlist and all of the songs were un downloaded. I tr...

  • Newbie
  • Earlier this morning, I saw that there was a problem with my playlists. In particular, when I clicked on the main playlist I use, Spotify was a contributor on my playlist and I couldn’t filter MY pla...
  • Eni
  • Moderator
  • 532 Views
  • 1 replies
  • 0 likes
  • Account
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why doesn’t the automix work?

The automix option is on, but when i pick a song and play it, it doesn’t automatically play another music, instead the same music starts to play.

  • Visitor
  • The automix option is on, but when i pick a song and play it, it doesn’t automatically play another music, instead the same music starts to play.
  • Yordan
  • Moderator
  • 5905 Views
  • 3 replies
  • 0 likes
  • 5905 Views
  • 3 replies
  • 0 likes

Superuser Contribution Started Premium but lost phone and account

PlanPremiumCountryItalyDevice Samsung Galaxy Operating System My Question I started a premium account but the phone got lost, no way to remember e-mail address nor password, but the charge 9.99 € has arrived. How can I stop Premium now, without any i...

  • Visitor
  • Plan Premium Country Italy Device Samsung Galaxy  Operating System   My Question  I started a premium account but the phone got lost, no way to remember e-mail address nor...
  • MihailY
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alteração do email

Nao consigo alterar o email do cadastro está dizendo que ja utilizei ele, gostaria d

  • Newbie
  • Nao consigo alterar o email do cadastro está dizendo que ja utilizei ele, gostaria d  
  • Lyubka
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile hacked to follow and like fake artists

Hi, My account is constantly hacked in the last few days from random countries just to follow and like random fake artists and playlists. Some of the fake artists are:Léo FerreiraGBossTOKYO'S REVENGE As I see it's a massive hack since these artists h...

  • Visitor
  • Hi,   My account is constantly hacked in the last few days from random countries just to follow and like random fake artists and playlists.   Some of the fake artists are: Léo Ferreira...
  • MihailY
  • Moderator
  • 475 Views
  • 1 replies
  • 1 likes
  • Security
  • 475 Views
  • 1 replies
  • 1 likes

individual plan outrageous charge

I'm supposed to have a student plan because I verified it this year. However, apparently I forgot to click a link after I'm verified. Now, my last charge was 50.89TL!! THIS IS OUTRAGEOUS I USE ONLY ONE ACCOUNT AND IT'S INDIVIDUAL PLAN! I WANT MY PAY ...

  • Casual Listener
  • I'm supposed to have a student plan because I verified it this year. However, apparently I forgot to click a link after I'm verified. Now, my last charge was 50.89TL!! THIS IS OUTRAGEOUS I USE ONLY O...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium
  • 221 Views
  • 1 replies
  • 0 likes