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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 171583 Views
  • 695 replies
  • 57 likes
  • Account
  • 171583 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1090370 Views
  • 118 replies
  • 104 likes
  • Account
  • 1090370 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 51924 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51924 Views
  • 58 replies
  • 8 likes

Unknow person listeing music with my account

PlanPremiumCountryColombiaDeviceDesktopOperating SystemLinux My Question or IssueRecently when i listening my favorite classical music, someone who I don't know, start to listening some really anoying music. I just changed my password, and also sign ...

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  • Regular
  • Plan Premium Country Colombia Device Desktop Operating System Linux   My Question or Issue Recently when i listening my favorite classical music, someone who I don't know, start to lis...
  • Billy-J
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 309 Views
  • 1 replies
  • 0 likes

Gather 2 accounts

PlanFree and Premium CountryPortugalDeviceXiaomi mi5Operating SystemAndroid My Question or IssueHi there,Here's my problem,I use Spotify for a long time, but without noticing I have 2 accounts, 1 premium (*snip*) and an older one connected to Faceboo...

  • Visitor
  • Plan Free and Premium  Country Portugal Device Xiaomi mi5 Operating System Android   My Question or Issue Hi there, Here's my problem, I use Spotify for a long time, but without...
  • OneByBoo
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display Name and Profile Picture

PlanFreeCountryAustraliaDeviceChromebook Version 80.0.3987.162Operating SystemChrome OSMy Question or IssueOk, so I have two questions.1. I really want to change my display name with something more interesting. It has just my first name and it's pret...

  • Regular
  • Plan Free Country Australia Device Chromebook Version  80.0.3987.162 Operating System Chrome OS My Question or Issue Ok, so I have two questions. 1. I really want to change my display...
  • hoomanoid
  • Regular
  • 315 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 315 Views
  • 5 replies
  • 0 likes

Superuser Contribution Log in with a different facebook account

I am trying to log into my spotify on my mums phone. I have an account through Facebook. The problem is, that mum had an account years ago which she made through Facebook, and now it won't let us sign into anything but that. We have tried signing out...

  • Visitor
  • I am trying to log into my spotify on my mums phone. I have an account through Facebook. The problem is, that mum had an account years ago which she made through Facebook, and now it won't let us sig...
  • Ivan
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 350 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Email address already in use

My doughter has recently cancelled her Spotify account.After that she got an email asking her if she wanted to reactivate the account, and the activation link was valid for one week.Now the week has passed (8 days) and she wants to create a new accou...

  • Visitor
  • My doughter has recently cancelled her Spotify account. After that she got an email asking her if she wanted to reactivate the account, and the activation link was valid for one week. Now the week ...
  • Elena
  • Moderator
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect with my email, just with facebook account

PlanPremiumCountryBrazilDeviceNotebook and Samsung CellphoneOperating SystemWindows 10 and Android My Question or IssueI was conneting to Spotfy with my facebook, but now I want to use my email. So I tried to follow the topic (https://community.spoti...

  • Casual Listener
  • Plan Premium Country Brazil Device Notebook and Samsung Cellphone Operating System Windows 10 and Android  My Question or Issue I was conneting to Spotfy with my facebook, but now ...
  • Elena
  • Moderator
  • 1209 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1209 Views
  • 5 replies
  • 0 likes

Superuser Contribution where I can find the email of my family where I sent invitation

Hello I send to my one member of my family an invitation.But whith the time, I don't know on which mail adress. Where I can find this information ? Thank a lot

  • Casual Listener
  •   Hello    I send to my one member of my family an invitation. But whith the time, I don't know on which mail adress.   Where I can find this information ?   Thank a ...
  • Xenia
  • Moderator
  • 1698 Views
  • 3 replies
  • 0 likes
  • Login
  • 1698 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Famliy options visible

I created a new account.I started a family premium YEARLY account, I got the paypal emailand I can't see family options in the account. on spotify.com/account/family I see 3 dots are loading and nothing is happensin my profil I can see, that I can us...

  • Casual Listener
  • I created a new account. I started a family premium YEARLY account, I got the paypal email and I can't see family options in the account.   on spotify.com/account/family I see 3 dots are loa...
  • Ivan
  • Spotify Legend
  • 416 Views
  • 3 replies
  • 0 likes
  • Premium
  • 416 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium with hulu cancelled

PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy debit card was flagged with a fraud alert and my Spotify Premium with Hulu payment was declined bec...

  • Visitor
  • Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My debit card was ...
  • Elena
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Artist Dropping a Song with the Same Name

CountryU.S.Device(iPhone 7)Operating System(iOS 10)My Question or IssueApparently, I got an email regarding an artist that goes by the same name as me saying to get ready for a song schedule release. I am not planning to drop a song at the moment but...

  • Visitor
  •   Country U.S. Device (iPhone 7) Operating System (iOS 10) My Question or Issue Apparently, I got an email regarding an artist that goes by the same name as me saying to get ready for a ...
  • Noah
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Trying to link Alexa to my son's account

PlanPremium FamilyCountryUSADeviceIphone 7 and Echo DotMy Question or IssueMy son has an echo dot and wants to link it to the Spotify account on his iphone 7 that is part of our family premium account. Where do I find his individual log-in informatio...

  • Visitor
  •   Plan Premium Family Country USA Device Iphone 7 and Echo Dot My Question or Issue My son has an echo dot and wants to link it to the Spotify account on his iphone 7 that is part of our...
  • Noah
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

I tried to cancel my Spotify premium and it charged me anyways

PlanPremiumCountryUnited StatesDevice(iPhone 7, late 2019) Operating System(iOS 13) My Question or IssueI tried to cancel my subscription and it still charged me

  • Visitor
  • Plan Premium Country United States Device (iPhone 7, late 2019)  Operating System (iOS 13)   My Question or Issue I tried to cancel my subscription and it still charged me
  • Noah
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • Premium
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Change from Regular premium to university discount

Hello,I have 2 issues to be clarified. First: today I changed my subscription from regular premium to the university discount.I would like to know if I have to cancel the preview subscription or it is goning to change automatically to the university ...

  • Casual Listener
  • Hello, I have 2 issues to be clarified.   First: today I changed my subscription from regular premium to the university discount. I would like to know if I have to cancel the preview subscri...
  • Starke
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • Account
  • 504 Views
  • 2 replies
  • 0 likes

Solved!! I submitted my song using Distrokid on march 29th, 2020. It's now April 20th and i see nothing.

I submitted my first song with Distrokid on march 29th. It is now April 20th and i don't see it. Also, my artist profile is still not verifiedI just got a Premium plan too. It's probably because it's the worst timing right (Covid-19)?How long it take...

  • Casual Listener
  • I submitted my first song with Distrokid on march 29th. It is now April 20th and i don't see it. Also, my artist profile is still not verified I just got a Premium plan too.   It's probably b...
  • Tom
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • Account
  • 476 Views
  • 1 replies
  • 0 likes

Solved!! Did Spotify erase the names of my playlists because they consider them offensive?

PlanPremium. My Question or IssueDid Spotify erase the names of my playlists because they consider them offensive? Suddenly two of my playlists are moved to the top of my list and the names are missing.UPDATE: Resolved it was a hacker.

  • Music Fan
  • Plan Premium.     My Question or Issue Did Spotify erase the names of my playlists because they consider them offensive?   Suddenly two of my playlists are moved to the top of m...
  • Tom
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money coming off card

Money is coming off my card but when I log in its saying I have a free account, I think another account is using my card... how can I find out which Spotify account is using my card???

  • Visitor
  • Money is coming off my card but when I log in its saying I have a free account, I think another account is using my card... how can I find out which Spotify account is using my card???  
  • Mario
  • Spotify Legend
  • 289 Views
  • 3 replies
  • 0 likes
  • Account
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to invite family members but keep getting message you can't join your own plan

Hi I've got a spotify premium account which I can add 6 family members to. I'm trying to add my family members. Each time I send any of them an invitation link (to THEIR email address not mine), when they click on the link, it says 'You cannot join y...

  • Visitor
  • Hi   I've got a spotify premium account which I can add 6 family members to. I'm trying to add my family members. Each time I send any of them an invitation link (to THEIR email address not mi...
  • Xenia
  • Moderator
  • 566 Views
  • 3 replies
  • 0 likes
  • Premium
  • 566 Views
  • 3 replies
  • 0 likes

Superuser Contribution From premium to free, why?

My last payment for premium family is from April 2. But now my account is downgraded to 'free'. On all devices and for all the family. How to fix this? PlanPremiumCountryThe Netherlands

  • Casual Listener
  • My last payment for premium family is from April 2. But now my account is downgraded to 'free'. On all devices and for all the family. How to fix this?   Plan Premium Country The Netherland...
  • micolebag
  • Casual Listener
  • 448 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 448 Views
  • 7 replies
  • 0 likes

Superuser Contribution maria jose

Hola necesito ayuda, no recuerdo mi contraseña y mi correo electronico con el que cree la cuenta no existe ya, necesito saber como puedo recibir una nueva contraseña para poder cambiar el correo electronio al que lo tengo asociado. no me pertine camb...

  • Newbie
  • Hola necesito ayuda, no recuerdo mi contraseña y mi correo electronico con el que cree la cuenta no existe ya, necesito saber como puedo recibir una nueva contraseña para poder cambiar el correo elec...
  • Xenia
  • Moderator
  • 592 Views
  • 8 replies
  • 2 likes
  • 592 Views
  • 8 replies
  • 2 likes

Superuser Contribution Can't login to my old account

PlanPremiumCountryUSDeviceSamsung Galaxy 8 and Acer ChromebookOperating SystemAndroid My Question or IssueMy 'old' account has been my current account for 5 years without issues, I use it daily and was using it this morning. About an hour ago, I went...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy 8 and Acer Chromebook Operating System Android   My Question or Issue My 'old' account has been my current account for 5 years without iss...
  • vallys
  • Visitor
  • 911 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 911 Views
  • 2 replies
  • 1 likes

Env: prod