Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80348 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653657 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734058 Views
18 replies
29 likes
Hi Spotify team, since I updated to a family account you are charging me twice. 9.99 and 14.99 cant be correct. Bills i only find for 14.99 in my account. How can i fix this ?
Hi Spotify team, since I updated to a family account you are charging me twice. 9.99 and 14.99 cant be correct. Bills i only find for 14.99 in my account. How can i fix this ?
Community Legend
228 Views
1 replies
0 likes
As you can see I've bought premium but its showing as spotify free
As you can see I've bought premium but its showing as spotify free
Newbie
841 Views
6 replies
1 likes
I have had a premium family account for months now but I was charged for a regular premium account instead. Why did this happen and how can it be fixed?
I have had a premium family account for months now but I was charged for a regular premium account instead. Why did this happen and how can it be fixed?
Roadie
275 Views
1 replies
0 likes
I NEED TO TALK TO SOMEBODY ABOUT MY SUBSCRIPTION. NONE OF THE FAQ ARE HELPFUL IN MY SITUATION. PLEASE CONTACT ME
I NEED TO TALK TO SOMEBODY ABOUT MY SUBSCRIPTION. NONE OF THE FAQ ARE HELPFUL IN MY SITUATION. PLEASE CONTACT ME
Community Legend
183 Views
1 replies
0 likes
queria saber o pq minha esposa que mora comigo não consegue entrar no meu ´plano familiar, mando convite ela aceita e diz que não se pode confirmar se o endereço é o mesmo..
queria saber o pq minha esposa que mora comigo não consegue entrar no meu ´plano familiar, mando convite ela aceita e diz que não se pode confirmar se o endereço é o mesmo..
Spotify Star
645 Views
5 replies
0 likes
I´ve just ordered Premium Family but the system still thinks, I´m using Free Mode. I logged off all devices and logged in again, but still the same. I´m not able to introduce new members to the account.When selecting "Premium Family" the error messag...
I´ve just ordered Premium Family but the system still thinks, I´m using Free Mode. I logged off all devices and logged in again, but still the same. I´m not able to introduce new members to the accou...
Newbie
887 Views
10 replies
2 likes
I had a premium account previously as did my wife, but we decided to upgrade to a family account adding our two daughters. Now I see that I have been charged both for a premium account and a family account since the day we upgraded. How do I get rid ...
I had a premium account previously as did my wife, but we decided to upgrade to a family account adding our two daughters. Now I see that I have been charged both for a premium account and a family a...
Spotify Star
649 Views
5 replies
0 likes
Hola ladrones.me pueden explicar por qué no me hicieron el descuento que me prometieron?
Hola ladrones.me pueden explicar por qué no me hicieron el descuento que me prometieron?
Community Legend
269 Views
1 replies
0 likes
NEED HELP
NEED HELP
Community Legend
242 Views
1 replies
0 likes
I wanted to cancel my membership and as a last step I am asked to enter my password. Although I am sure that the password I enter is correct it just won't accept it. What can I do?
I wanted to cancel my membership and as a last step I am asked to enter my password. Although I am sure that the password I enter is correct it just won't accept it. What can I do?
Community Legend
432 Views
5 replies
0 likes
Hi!We are a family of 5 members and we cannot add everybody to the account of Matthew Boorn.It seems that nothing works. In despair we bought a spotifycard in the shop for our son but even that does not work. We are completely stuck with the whole fa...
Hi! We are a family of 5 members and we cannot add everybody to the account of Matthew Boorn. It seems that nothing works. In despair we bought a spotifycard in the shop for our son but even that d...
Casual Listener
1314 Views
4 replies
1 likes
when i try to connect my spotify to my facebook it asks me to login with facebook, after i log in nothing helps and i can log in again but it doesnt connect. Please help
when i try to connect my spotify to my facebook it asks me to login with facebook, after i log in nothing helps and i can log in again but it doesnt connect. Please help
Community Legend
540 Views
9 replies
0 likes
These last months i have reseved a mail that i need to update my payment details. It says in my details which card that is registered, and it is the right one. And when i update, it is to the same card that is registered. So I am not sure if it is a ...
These last months i have reseved a mail that i need to update my payment details. It says in my details which card that is registered, and it is the right one. And when i update, it is to the sa...
Community Legend
416 Views
3 replies
0 likes
Hi, when I log on to my family account (Premium), I get my wifes account? I (we) have no other login or password to this account? When I log in with Facebook, I just get "free" not Premium?? What to do?
Hi, when I log on to my family account (Premium), I get my wifes account? I (we) have no other login or password to this account? When I log in with Facebook, I just get "free" not Premium?? What to ...
Spotify Star
226 Views
1 replies
0 likes
Can you cancel my premium subscription as I already receive this through my supplier
Can you cancel my premium subscription as I already receive this through my supplier
Spotify Star
187 Views
1 replies
0 likes
Hola, no me aparece la opción de cancelacion de cuenta, y necesito cancelarla me pueden ayudar por favor.... gracias!
Hola, no me aparece la opción de cancelacion de cuenta, y necesito cancelarla 😞 me pueden ayudar por favor.... gracias! 🙂
Spotify Star
3294 Views
3 replies
1 likes
Someone is trying to go onto my premium account and when they click on the link it says not the same address but it is ...what do i do ?
Someone is trying to go onto my premium account and when they click on the link it says not the same address but it is ...what do i do ?
Spotify Star
215 Views
1 replies
0 likes
Hi. I am using VPN because Facebook is blocked on our office and my Spotify account is linked to my FB account. Now, whenever I am using VPN and logged in my Spotify account, the familymembers are being disconnected.
Hi. I am using VPN because Facebook is blocked on our office and my Spotify account is linked to my FB account. Now, whenever I am using VPN and logged in my Spotify account, the familymembe...
Community Legend
553 Views
1 replies
0 likes
hi i was wondering if i apply to get 1 month of spotify premuim and enter my credit card info do they charge my card in advance or after the 1 month?
hi i was wondering if i apply to get 1 month of spotify premuim and enter my credit card info do they charge my card in advance or after the 1 month?
Spotify Star
197 Views
1 replies
0 likes
Hello, my boyfriend bought me spotify premium for my birthday but he used the account connected to my facebook not my other account and I would like to merge the two accounts now, but when i try to it says there is an error. How do i merge them toget...
Hello, my boyfriend bought me spotify premium for my birthday but he used the account connected to my facebook not my other account and I would like to merge the two accounts now, but when i try to i...
Community Legend
243 Views
1 replies
0 likes
