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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80234 Views

28 replies

0 likes

  • 80234 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

99396 Views

9 replies

2 likes

Account
Login
  • 99396 Views
  • 9 replies
  • 2 likes

Someone hacked me, changed my email and password. Not getting any response from support

Subject more or less says it all... Yesterday I got an email saying Thanks for joining Spotify Family. I sort of ignored it cause I hadn't - figured it was spam. Then at some point last night I got an email saying my address had been changed from MY ...

Casual Listener

Subject more or less says it all... Yesterday I got an email saying Thanks for joining Spotify Family. I sort of ignored it cause I hadn't - figured it was spam.   Then at some point last ...

skippyinia

Casual Listener

592 Views

3 replies

0 likes

Security
  • 592 Views
  • 3 replies
  • 0 likes

Registration in Germany but Great Britain as country

Hello,today I created my account on Spotify. Currently I live in Germany and also was staying in germany while the registration. Though, spotify recognized my country as GB and set it into my profile. I cannot change it afterward.Could you please che...

Newbie

Hello, today I created my account on Spotify. Currently I live in Germany and also was staying in germany while the registration.  Though, spotify recognized my country as GB and set it into m...

Maxim

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Canceling Spotify

I tried getting a student discount on two different spotify accounts the other day and it said it didn't work and no payments would be charged. Then I looked today and two payments had been charged to my bank. One of the accounts is premiem and the o...

Newbie

I tried getting a student discount on two different spotify accounts the other day and it said it didn't work and no payments would be charged. Then I looked today and two payments had been charged t...

Maxim

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Commercial on Instagram

I saw a commercial on Instagram from Spotify Norway (I live in Norway) that said "it's spotify's birthday, and we will celebrate by giving you 6 months of Spotify premium for 19kr" the commercial looked thrustworthy because it was from Spotify itself...

Casual Listener

I saw a commercial on Instagram from Spotify Norway (I live in Norway) that said "it's spotify's birthday, and we will celebrate by giving you 6 months of Spotify premium for 19kr" the commercial loo...

Maxim

Spotify Star

786 Views

4 replies

0 likes

Account
Premium
Subscription
  • 786 Views
  • 4 replies
  • 0 likes

i cannot change my country of origin

i am currently in Israel right now and i tried to change my location from italy to israel on my profile but the site doesn't allow me to change my country, it only appears italy when i open the country list. can you help me please?

Newbie

i am currently in Israel right now and i tried to change my location from italy to israel on my profile but the site doesn't allow me to change my country, it only appears italy when i open the count...

Maxim

Spotify Star

347 Views

1 replies

0 likes

Login
  • 347 Views
  • 1 replies
  • 0 likes

Wrong Username!

Hello there,i'm registered with my user name but my real name is shown when I when in search for my profile in the search tab! The problem began when i updated from Premium to Spotify Family? Any ideas how to change it? best regards

Newbie

Hello there, i'm registered with my user name but my real name is shown when I when in search for my profile in the search tab! The problem began when i updated from Premium to Spotify Family? Any i...

Maxim

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

No longer a student....won't let me update payment info

I had signed up for Spotify Premium for Students a year or so ago and my card has since expired this month. I need to update my card info but it won't let me get past the "Verify you're a student" page. I'm not a student anymore. I've even been getti...

Newbie

I had signed up for Spotify Premium for Students a year or so ago and my card has since expired this month. I need to update my card info but it won't let me get past the "Verify you're a studen...

Maxim

Spotify Star

306 Views

1 replies

0 likes

Premium
  • 306 Views
  • 1 replies
  • 0 likes

Student Discount

Hey there,I've been having troubles upgrading to the Premium with the Student Discount. I've verified my account on Unidays but when trying to pay for my Subscription it tells me"Wie es aussieht, kannst du das reduzierte Produkt, das du kaufen möchte...

Casual Listener

Hey there, I've been having troubles upgrading to the Premium with the Student Discount. I've verified my account on Unidays but when trying to pay for my Subscription it tells me "Wie es aussieht,...

BtRSinus

Casual Listener

628 Views

5 replies

0 likes

Premium
Subscription
  • 628 Views
  • 5 replies
  • 0 likes

Solved!! Student Premium Germany

I had Premium for one year with Spotify and now they suddenly booked the full amount of my bank account. I know this is because my Unidays account/the student status needs to be renewed, but Spotify specifically said, they would inform me. Since this...

Newbie

I had Premium for one year with Spotify and now they suddenly booked the full amount of my bank account. I know this is because my Unidays account/the student status needs to be renewed, but Spotify ...

Maxim

Spotify Star

479 Views

1 replies

0 likes

Premium
Subscription
  • 479 Views
  • 1 replies
  • 0 likes

Premium

I need help my Spotify old account won't work how do I get it back

Newbie

I need help my Spotify old account won't work how do I get it back

Maxim

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Still charged after canceling subscription

I cancelled my subscription on Saturday, March 11 (prior to the automatic renewal date), but was still charged? I would like a refund to my credit card.

Newbie

I cancelled my subscription on Saturday, March 11 (prior to the automatic renewal date), but was still charged? I would like a refund to my credit card. 

Maxim

Spotify Star

262 Views

1 replies

0 likes

Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Cancelling Vodafone

I previously had a Premium subscription to Spotify. In 2015 I upgraded my Vodafone contract to include 24 months Spotify. This will come to an end shortly. if I cancel my Vodafone contract or downgrade to one which does not include Spotify, do I need...

Casual Listener

I previously had a Premium subscription to Spotify. In 2015 I upgraded my Vodafone contract to include 24 months Spotify. This will come to an end shortly.   if I cancel my Vodafone contract o...

Maxim

Spotify Star

730 Views

1 replies

0 likes

Premium
Subscription
  • 730 Views
  • 1 replies
  • 0 likes

Premium for Family

I have Premium for Family and I have 5 invites sent. My daughter and son have an account and is working great. When I try to activate my account through an invitation, the response reads:"Sorry! You're already a member of this Family plan. Please cli...

Casual Listener

I have Premium for Family and I have 5 invites sent.  My daughter and son have an account and is working great.  When I try to activate my account through an invitation, the response reads:...

Maxim

Spotify Star

352 Views

3 replies

0 likes

Premium
Subscription
  • 352 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not all albums of artists shown

Since a couple of days I cannot access all music that should be available on Spotify. For instance, if I search for 'arcade fire' only one artist is shown and when I click on this artist, I only see two albums. However, on my friend's account, many m...

Casual Listener

Since a couple of days I cannot access all music that should be available on Spotify. For instance, if I search for 'arcade fire' only one artist is shown and when I click on this artist, I only see ...

themearl

Casual Listener

304 Views

2 replies

0 likes

  • 304 Views
  • 2 replies
  • 0 likes

unable to login to mobile app

Hi,I'm trying to login to the mobile app on a new device using my email but it says'You do not have a Spotify account connected to your Facebook account. If you have a Spotify account please log in with your Spotify credentials. If you do not have a ...

Casual Listener

Hi, I'm trying to login to the mobile app on a new device using my email but it says 'You do not have a Spotify account connected to your Facebook account. If you have a Spotify account please log ...

ItsJamesJ

Community Legend

627 Views

6 replies

0 likes

  • 627 Views
  • 6 replies
  • 0 likes

Cannot Edit My Country Of Origin In My Account

When I joined Spotify, the system automatically defaulted my Country of Origin to USA but I am not from the USA. When I go into to Edit my Account and change my Country of Origin, the system will not allow me to insert the correct Country and the usu...

Casual Listener

When I joined Spotify, the system automatically defaulted my Country of Origin to USA but I am not from the USA. When I go into to Edit my Account and change my Country of Origin, the system wil...

Maxim

Spotify Star

734 Views

7 replies

0 likes

  • 734 Views
  • 7 replies
  • 0 likes

Solved!! Need Help by editing family account

Dear allThere might be a Bug in the administration tool of your Spotify.I have a family member #*sophie*. This account name generates an error and a general error message appears."Pst! Diese Seite schläft..." The web browser shows this URL: "https://...

Music Fan

Dear all There might be a Bug in the administration tool of your Spotify. I have a family member #*sophie*.   This account name generates an error and a general error message appears. "Pst!...

MatzeMarx

Music Fan

434 Views

2 replies

0 likes

Account
Other
Premium
  • 434 Views
  • 2 replies
  • 0 likes

Premium olamıyorum!

Neden Spotify 'a mail yoluyla ulaşamıyorum? Premium üyelik alamıyorum. Lütfen yardımcı olun.Satın alma işlemini gerçekleştiremiyorumKullanıcı adı : erdnc78

Casual Listener

Neden Spotify 'a mail yoluyla ulaşamıyorum? Premium üyelik alamıyorum. Lütfen yardımcı olun. Satın alma işlemini gerçekleştiremiyorum Kullanıcı adı : erdnc78

erdnc78

Casual Listener

2413 Views

4 replies

0 likes

  • 2413 Views
  • 4 replies
  • 0 likes