Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80380 Views

9 replies

2 likes

Account
Login
  • 80380 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653770 Views

13 replies

4 likes

Account
  • 653770 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734182 Views

18 replies

29 likes

  • 734182 Views
  • 18 replies
  • 29 likes

Spotify Premium

Ik heb een Spotify Premium abonnement en daar betaal ik ook voor (zie bijlage).Maar het Spotify systeem herkent dit niet en blijft beweren,dat ik een Free abonnement heb.Ik heb een Nederlandse bankrekening, waar elke maand dit bedrag wordt afgeschrev...

Casual Listener

Ik heb een Spotify Premium abonnement en daar betaal ik ook voor (zie bijlage). Maar het Spotify systeem herkent dit niet en blijft beweren,dat ik een Free abonnement heb. Ik heb een Nederlandse ba...

Hubo

Community Legend

459 Views

4 replies

0 likes

  • 459 Views
  • 4 replies
  • 0 likes

Superuser Contribution +63956 Prefix for registering Premium not available

I chose the option to use my sms number to pay for my monthly subscription but when I enter my number the prefix +63965 is not supported

Newbie

I chose the option to use my sms number to pay for my monthly subscription but when I enter my number the prefix +63965 is not supported

Alfredo

Roadie

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Solved!! Support won't answer my requests

During the course of a year now I have tried to contact Spotify support by mail 3 times with my account issue. If they responded at all (only the first two times) I got a default answer that didn't solve my question.Now by making my question public I...

Casual Listener

During the course of a year now I have tried to contact Spotify support by mail 3 times with my account issue. If they responded at all (only the first two times) I got a default answer that didn't s...

Jacob

Community Legend

1221 Views

4 replies

0 likes

Account
Premium
  • 1221 Views
  • 4 replies
  • 0 likes

Migrating Facebook account to normal account

I want to link my Spotify account to Mint, but my Spotify account was created with Facebook so it won't accept my credentials. Is it possible to migrate my Facebook-generated account to a standard Spotify account so I can link it to Mint?If not and i...

Visitor

I want to link my Spotify account to Mint, but my Spotify account was created with Facebook so it won't accept my credentials.   Is it possible to migrate my Facebook-generated account to a st...

Jacob

Community Legend

422 Views

1 replies

0 likes

Account
Premium
  • 422 Views
  • 1 replies
  • 0 likes

Someone used my card

Someone used my card to get themselves spotify. I want it off my card

Newbie

Someone used my card to get themselves spotify. I want it off my card

Maxim

Spotify Star

198 Views

1 replies

0 likes

Security
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starbucks Premium Stopped?

I had spotify premium due to the fact that I am a starbucks partner. I woke up the other day to my premium not working? Was wondering what the issue was.

Newbie

I had spotify premium due to the fact that I am a starbucks partner. I woke up the other day to my premium not working? Was wondering what the issue was.

shanemtaylor9

Casual Listener

1452 Views

5 replies

0 likes

  • 1452 Views
  • 5 replies
  • 0 likes

Troubles joining premium for family

I have entered all the right information but it says "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder" but my family and I do live together. How can I fix this problem?

Newbie

I have entered all the right information but it says "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder" but my family a...

Bittencourt

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Charged twice

I was charged twice. A student discount and premium. I was just checking out the student discount and because I haven't been enrolled to my new classes I decided not to do the student discount but looks like I was still charged. I need that removed f...

Newbie

I was charged twice. A student discount and premium. I was just checking out the student discount and because I haven't been enrolled to my new classes I decided not to do the student discount but lo...

Maxim

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Cancelamento

Nao consigo cancelar minha conta nao da opcao de cancelamento, alguem pode me ajudar ???

Newbie

Nao consigo cancelar minha conta nao da opcao de cancelamento, alguem pode me ajudar ???

Bittencourt

Spotify Star

386 Views

2 replies

0 likes

Premium
  • 386 Views
  • 2 replies
  • 0 likes

Charged Twaice

Hello, I was trying to sign up for the student subscription but accidentally signed up for the regular subscription. I figured out how to switch over to student, but I've been charged twice for the regular price, and student price.

Newbie

Hello, I was trying to sign up for the student subscription but accidentally signed up for the regular subscription. I figured out how to switch over to student, but I've been charged twice for the r...

Maxim

Spotify Star

236 Views

1 replies

1 likes

  • 236 Views
  • 1 replies
  • 1 likes

Problems logging in

I can't reset my password.... it keeps saying form has expired. I have done it 15 times now. I understand this.

Newbie

I can't reset my password.... it keeps saying form has expired. I have done it 15 times now. I understand this.

Maxim

Spotify Star

229 Views

1 replies

1 likes

  • 229 Views
  • 1 replies
  • 1 likes

My kids wrecked my Spotify!!!

Since my chidren started using spotify on their tablets, they have invaded my music library. Pink, Maroon 5, and Twenty One Pilots have invaded my personal space and I don't like it... I want to switch to the Family Acct, but before I do, I want all ...

Newbie

Since my chidren started using spotify on their tablets, they have invaded my music library. Pink, Maroon 5, and Twenty One Pilots have invaded my personal space and I don't like it... I want to swit...

KatesHere

Community Legend

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes

used a gift card for $30 but was still charged monthly fee

hi i have redeemed a gift card for $30 but the $9.99 auto debit payment was still made this month. I expected my account to be good for another 3 months. why did i get charged?

Newbie

hi i have redeemed a gift card for $30 but the $9.99 auto debit payment was still made this month. I expected my account to be good for another 3 months. why did i get charged?

TobiasYoung

Composer

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Conta Family

Boa tarde! Esqueci o endereço que cadastrei minha conta e por esse motivo, um dos membros da minha conta family está com problemas pra acessar. Como faço pra alterar ou confirmar o endereço cadastrado? Att,

Casual Listener

Boa tarde!   Esqueci o endereço que cadastrei minha conta e por esse motivo, um dos membros da minha conta family está com problemas pra acessar.   Como faço pra alterar ou confirmar o ...

Bittencourt

Spotify Star

435 Views

3 replies

0 likes

  • 435 Views
  • 3 replies
  • 0 likes

Family plan and address viewing

Why can I not view or change my physical address? This is not a helpful way to setup an application. My wife's account was removed from our family plan somehow and now I cannot relist her onto the plan. I have tried a number of combinations for the a...

Casual Listener

Why can I not view or change my physical address? This is not a helpful way to setup an application. My wife's account was removed from our family plan somehow and now I cannot relist her onto the pl...

sky1234567

Newbie

601 Views

3 replies

0 likes

  • 601 Views
  • 3 replies
  • 0 likes

Someone else logged into my account that won't stop

Hi (sorry if you get this twice I'm not sure if my previous message posted). I logged into my account on an old friends laptop and as a result they knew my details. We have since fallen out and so I changed my password via facebook (that's how I sign...

Casual Listener

Hi (sorry if you get this twice I'm not sure if my previous message posted).   I logged into my account on an old friends laptop and as a result they knew my details.  We have since falle...

Dreadlord

Community Legend

865 Views

3 replies

0 likes

  • 865 Views
  • 3 replies
  • 0 likes

I can't switch countries in my settings

Hi there, I have a Danish Spotify account, but I live and study in the UK and I wanted to take advantage of the UniDays discount offer. However, even though I logged in to my student page and was redirected back to Spotify, I got a message that I was...

Casual Listener

Hi there,   I have a Danish Spotify account, but I live and study in the UK and I wanted to take advantage of the UniDays discount offer. However, even though I logged in to my student page an...

Dreadlord

Community Legend

527 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 527 Views
  • 1 replies
  • 0 likes

Solved!! Trying to add a family member

I just upgraded to the family plan so my wife & I could listen to our own music. She never had her own acct, she just used mine. When I added her under the family plan, it is still showing as my account on her phone. We share a facebook acct & Apple ...

Casual Listener

I just upgraded to the family plan so my wife & I could listen to our own music. She never had her own acct, she just used mine. When I added her under the family plan, it is still showing as my ...

Bittencourt

Spotify Star

608 Views

3 replies

0 likes

  • 608 Views
  • 3 replies
  • 0 likes