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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8545 Views
  • 1 replies
  • 9 likes
  • Security
  • 8545 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476193 Views
  • 978 replies
  • 111 likes
  • Account
  • 476193 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208238 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208238 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119377 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119377 Views
  • 72 replies
  • 12 likes

Registration in Germany but Great Britain as country

Hello,today I created my account on Spotify. Currently I live in Germany and also was staying in germany while the registration. Though, spotify recognized my country as GB and set it into my profile. I cannot change it afterward.Could you please che...

  • Newbie
  • Hello, today I created my account on Spotify. Currently I live in Germany and also was staying in germany while the registration.  Though, spotify recognized my country as GB and set it into m...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Canceling Spotify

I tried getting a student discount on two different spotify accounts the other day and it said it didn't work and no payments would be charged. Then I looked today and two payments had been charged to my bank. One of the accounts is premiem and the o...

  • Newbie
  • I tried getting a student discount on two different spotify accounts the other day and it said it didn't work and no payments would be charged. Then I looked today and two payments had been charged t...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Cant create an account due to all usernames being taken!

No matter what I try it seems that every username I try is taken do to some reason that cant be explained, even if I type in some ridiculous name. So why is this?

  • Visitor
  • No matter what I try it seems that every username I try is taken do to some reason that cant be explained, even if I type in some ridiculous name. So why is this?
  • lebron-james
  • Newbie
  • 35028 Views
  • 5 replies
  • 0 likes
  • 35028 Views
  • 5 replies
  • 0 likes

Where do I submit mislabeled artists/songs?

Hey, I've been using Spotify for 6 months and I absolutely love it! Though, I just thought I'd send along a message saying that the artist JayMay is "connected" to a rapper named JayMay and it's weird hearing rap playing when you want to listen to so...

  • Newbie
  • Hey, I've been using Spotify for 6 months and I absolutely love it!  Though, I just thought I'd send along a message saying that the artist JayMay is "connected" to a rapper named JayMay and it'...
  • Maxim
  • Spotify Star
  • 966 Views
  • 3 replies
  • 5 likes
  • 966 Views
  • 3 replies
  • 5 likes

Solved!! Commercial on Instagram

I saw a commercial on Instagram from Spotify Norway (I live in Norway) that said "it's spotify's birthday, and we will celebrate by giving you 6 months of Spotify premium for 19kr" the commercial looked thrustworthy because it was from Spotify itself...

  • Casual Listener
  • I saw a commercial on Instagram from Spotify Norway (I live in Norway) that said "it's spotify's birthday, and we will celebrate by giving you 6 months of Spotify premium for 19kr" the commercial loo...
  • Maxim
  • Spotify Star
  • 516 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 516 Views
  • 4 replies
  • 0 likes

i cannot change my country of origin

i am currently in Israel right now and i tried to change my location from italy to israel on my profile but the site doesn't allow me to change my country, it only appears italy when i open the country list. can you help me please?

  • Newbie
  • i am currently in Israel right now and i tried to change my location from italy to israel on my profile but the site doesn't allow me to change my country, it only appears italy when i open the count...
  • Maxim
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Login
  • 269 Views
  • 1 replies
  • 0 likes

Wrong Username!

Hello there,i'm registered with my user name but my real name is shown when I when in search for my profile in the search tab! The problem began when i updated from Premium to Spotify Family? Any ideas how to change it? best regards

  • Newbie
  • Hello there, i'm registered with my user name but my real name is shown when I when in search for my profile in the search tab! The problem began when i updated from Premium to Spotify Family? Any i...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

No longer a student....won't let me update payment info

I had signed up for Spotify Premium for Students a year or so ago and my card has since expired this month. I need to update my card info but it won't let me get past the "Verify you're a student" page. I'm not a student anymore. I've even been getti...

  • Newbie
  • I had signed up for Spotify Premium for Students a year or so ago and my card has since expired this month. I need to update my card info but it won't let me get past the "Verify you're a studen...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium
  • 235 Views
  • 1 replies
  • 0 likes

Student Discount

Hey there,I've been having troubles upgrading to the Premium with the Student Discount. I've verified my account on Unidays but when trying to pay for my Subscription it tells me"Wie es aussieht, kannst du das reduzierte Produkt, das du kaufen möchte...

  • Casual Listener
  • Hey there, I've been having troubles upgrading to the Premium with the Student Discount. I've verified my account on Unidays but when trying to pay for my Subscription it tells me "Wie es aussieht,...
  • BtRSinus
  • Casual Listener
  • 426 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 426 Views
  • 5 replies
  • 0 likes

Solved!! Student Premium Germany

I had Premium for one year with Spotify and now they suddenly booked the full amount of my bank account. I know this is because my Unidays account/the student status needs to be renewed, but Spotify specifically said, they would inform me. Since this...

  • Newbie
  • I had Premium for one year with Spotify and now they suddenly booked the full amount of my bank account. I know this is because my Unidays account/the student status needs to be renewed, but Spotify ...
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Premium

I need help my Spotify old account won't work how do I get it back

  • Newbie
  • I need help my Spotify old account won't work how do I get it back
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Still charged after canceling subscription

I cancelled my subscription on Saturday, March 11 (prior to the automatic renewal date), but was still charged? I would like a refund to my credit card.

  • Newbie
  • I cancelled my subscription on Saturday, March 11 (prior to the automatic renewal date), but was still charged? I would like a refund to my credit card. 
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Cancelling Vodafone

I previously had a Premium subscription to Spotify. In 2015 I upgraded my Vodafone contract to include 24 months Spotify. This will come to an end shortly. if I cancel my Vodafone contract or downgrade to one which does not include Spotify, do I need...

  • Casual Listener
  • I previously had a Premium subscription to Spotify. In 2015 I upgraded my Vodafone contract to include 24 months Spotify. This will come to an end shortly.   if I cancel my Vodafone contract o...
  • Maxim
  • Spotify Star
  • 597 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 597 Views
  • 1 replies
  • 0 likes

Premium for Family

I have Premium for Family and I have 5 invites sent. My daughter and son have an account and is working great. When I try to activate my account through an invitation, the response reads:"Sorry! You're already a member of this Family plan. Please cli...

  • Casual Listener
  • I have Premium for Family and I have 5 invites sent.  My daughter and son have an account and is working great.  When I try to activate my account through an invitation, the response reads:...
  • Maxim
  • Spotify Star
  • 187 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 187 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not all albums of artists shown

Since a couple of days I cannot access all music that should be available on Spotify. For instance, if I search for 'arcade fire' only one artist is shown and when I click on this artist, I only see two albums. However, on my friend's account, many m...

  • Casual Listener
  • Since a couple of days I cannot access all music that should be available on Spotify. For instance, if I search for 'arcade fire' only one artist is shown and when I click on this artist, I only see ...
  • themearl
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

unable to login to mobile app

Hi,I'm trying to login to the mobile app on a new device using my email but it says'You do not have a Spotify account connected to your Facebook account. If you have a Spotify account please log in with your Spotify credentials. If you do not have a ...

  • Casual Listener
  • Hi, I'm trying to login to the mobile app on a new device using my email but it says 'You do not have a Spotify account connected to your Facebook account. If you have a Spotify account please log ...
  • ItsJamesJ
  • Community Legend
  • 449 Views
  • 6 replies
  • 0 likes
  • 449 Views
  • 6 replies
  • 0 likes

Cannot Edit My Country Of Origin In My Account

When I joined Spotify, the system automatically defaulted my Country of Origin to USA but I am not from the USA. When I go into to Edit my Account and change my Country of Origin, the system will not allow me to insert the correct Country and the usu...

  • Casual Listener
  • When I joined Spotify, the system automatically defaulted my Country of Origin to USA but I am not from the USA. When I go into to Edit my Account and change my Country of Origin, the system wil...
  • Maxim
  • Spotify Star
  • 495 Views
  • 7 replies
  • 0 likes
  • 495 Views
  • 7 replies
  • 0 likes

Solved!! Need Help by editing family account

Dear allThere might be a Bug in the administration tool of your Spotify.I have a family member #*sophie*. This account name generates an error and a general error message appears."Pst! Diese Seite schläft..." The web browser shows this URL: "https://...

  • Music Fan
  • Dear all There might be a Bug in the administration tool of your Spotify. I have a family member #*sophie*.   This account name generates an error and a general error message appears. "Pst!...
  • MatzeMarx
  • Music Fan
  • 312 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 312 Views
  • 2 replies
  • 0 likes