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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420062 Views
  • 965 replies
  • 108 likes
  • Account
  • 420062 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185790 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185790 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103231 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103231 Views
  • 69 replies
  • 10 likes

Cancelled subscription, got reset to Free immediately

Hi all, I just cancelled my Premium subscription and got reset to Free within seconds (in my account settings and in my desktop application). I think I should be able to use Premium for the remaining period that I paid for. How can I resolve this? Th...

  • Casual Listener
  • Hi all,   I just cancelled my Premium subscription and got reset to Free within seconds (in my account settings and in my desktop application). I think I should be able to use Premium for the ...
  • jdek
  • Casual Listener
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 210 Views
  • 3 replies
  • 0 likes

Forgot password

Hi, have lost password to login to PC etc, still logged in on ipad but can't get info on password reset etc, any idea's or help

  • Newbie
  • Hi, have lost password to login to PC etc, still logged in on ipad but can't get info on password reset etc, any idea's or help
  • osornios
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Login in probs: New password being sent to a deactivated email

Hi Rock Stars!I have a login problem. Im setting up Spotify on a new device. To open the newly downloaded app I need my password. But, Spotify wont accept my password,so I requested a new one. This has been sent to a deactivated email account. BUT, I...

  • Newbie
  • Hi Rock Stars! I have a login problem.  Im setting up Spotify on a new device.  To open the newly downloaded app I need my password. But, Spotify wont accept my password,so I requested a n...
  • osornios
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 267 Views
  • 1 replies
  • 0 likes

Someone seems to leech off my account, how?

So apparently some clown is using my Spotify account to listen to their own music. I goofed with them by playing the most noisy music I could find on their unit, named SM-J500M which was either a pad or a phone based on the icon, but they didn't seem...

  • Casual Listener
  • So apparently some clown is using my Spotify account to listen to their own music. I goofed with them by playing the most noisy music I could find on their unit, named SM-J500M which was either a pad...
  • PandaBazookaWar
  • Newbie
  • 993 Views
  • 2 replies
  • 0 likes
  • Security
  • 993 Views
  • 2 replies
  • 0 likes

Spotify uses old Facebook email

A few years ago now, I changed my Facebook email from my old Yahoo email (which Yahoo no longer recognises when I try to log in) to a new Gmail. However, I recently discovered Spotify still uses my old Yahoo even though it's been years since I update...

  • Visitor
  • A few years ago now, I changed my Facebook email from my old Yahoo email (which Yahoo no longer recognises when I try to log in) to a new Gmail. However, I recently discovered Spotify still uses my o...
  • osornios
  • Spotify Star
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

hearing commercials all of a sudden

I have had a membership for months and everything has been great. As of this week I can't get playlists, limited music and now hearing commercials. I have checked and am still being invoiced. What does this mean?

  • Casual Listener
  • I have had a membership for months and everything has been great. As of this week I can't get playlists, limited music and now hearing commercials. I have checked and am still being invoiced. What do...
  • Masta_22
  • Roadie
  • 235 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 235 Views
  • 3 replies
  • 0 likes

Playlist

How can i move my playlist from a account to another ??

  • Newbie
  • How can i move my playlist from a account to another ??
  • MartinStoichkov
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

How to remove people

Hey! I know that if i go to remove all devices in spotify it should kick off anyone on the account but it's not working for me. Anyway I can remove them from the account another way?

  • Newbie
  • Hey! I know that if i go to remove all devices in spotify it should kick off anyone on the account but it's not working for me. Anyway I can remove them from the account another way?
  • Bittencourt
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Trying to renew my premium

I try putting in my credit card info and it just keeps saying put in the exp. Month. I do and it just pops up in red to put it in. I need help.

  • Visitor
  • I try putting in my credit card info and it just keeps saying put in the exp. Month. I do and it just pops up in red to put it in. I need help.
  • PilotAC
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

ACCOUNTS ON PREMIUM

Hi there! I got Spotify Premium a long time ago but I have no idea how to put my family members to share my account. I only log in on each different device as if it was me, using my username and password, but when one of us is listening to something ...

  • Casual Listener
  • Hi there!   I got Spotify Premium a long time ago but I have no idea how to put my family members to share my account. I only log in on each different device as if it was me, using my username...
  • Robert_W
  • Community Legend
  • 249 Views
  • 4 replies
  • 0 likes
  • 249 Views
  • 4 replies
  • 0 likes

Can't log into my Premium account on pc or iphone

Suddenly Spotify doesn't recognise my login. I usually log in with Facebook details, but when I tried this morning, it's an empty free account with none of my saved artists/songs/playlists. I tried logging in with an account number I was given when I...

  • Visitor
  • Suddenly Spotify doesn't recognise my login.   I usually log in with Facebook details, but when I tried this morning, it's an empty free account with none of my saved artists/songs/playlists...
  • alexshevchuk91
  • Newbie
  • 704 Views
  • 3 replies
  • 1 likes
  • 704 Views
  • 3 replies
  • 1 likes

Email

I signed up for a family plan but only have one email. Can we have separate playlists ?

  • Newbie
  • I signed up for a family plan but only have one email. Can we have separate playlists ?
  • Robert_W
  • Community Legend
  • 164 Views
  • 2 replies
  • 0 likes
  • Account
  • 164 Views
  • 2 replies
  • 0 likes

Cant purchase premium

I called my bank account to see why my debit card wont go through and they said everything is just fine and there shouldnt be any problems.. Ive tried many times to buy premium and Spotify says my payment provider is having a bad day??

  • Newbie
  • I called my bank account to see why my debit card wont go through and they said everything is just fine and there shouldnt be any problems.. Ive tried many times to buy premium and Spotify says my pa...
  • Robert_W
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Accidentally Signed Up for Student Discount and Got billed.

I accidentally signed up for the student discount plan instead of the regular plan and it billed me before it verified I was not a student. How do I undo this and sign up for a regular account? I've already been billed for student.

  • Newbie
  • I accidentally signed up for the student discount plan instead of the regular plan and it billed me before it verified I was not a student. How do I undo this and sign up for a regular account? I've ...
  • Robert_W
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 233 Views
  • 1 replies
  • 0 likes

Why can't I listen to some artists?

I would like listen to some artists but they're prohibited/blocked/etc in my country. Why?

  • Newbie
  • I would like listen to some artists but they're prohibited/blocked/etc in my country. Why? 
  • Bittencourt
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Changing Country Not Resolving Account Issues

Hello Everyone,I'm having some trouble with my account. Currently, all my spotify apps aren't showing my playlists and saved songs, as I recently moved to another country and the 14-day trial has expired. This I understand.What I don't understand is ...

  • Casual Listener
  • Hello Everyone, I'm having some trouble with my account. Currently, all my spotify apps aren't showing my playlists and saved songs, as I recently moved to another country and the 14-day trial has e...
  • thomasure97
  • Casual Listener
  • 319 Views
  • 6 replies
  • 0 likes
  • 319 Views
  • 6 replies
  • 0 likes

Cancelled but charged for an extra month? How to get refunded?

I cancelled my premium subscription and it said everything was ok. I just checked my credit card today and i got charged for another month. Is it possible to get refunded for this month because I clearly cancelled it and it charged me for an extra mo...

  • Visitor
  • I cancelled my premium subscription and it said everything was ok. I just checked my credit card today and i got charged for another month. Is it possible to get refunded for this month because I cle...
  • TobiasYoung
  • Composer
  • 259 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 259 Views
  • 4 replies
  • 0 likes

Spotify please move all contents from my Facebook based subscription to a new email based one

Spotify please move all contents from my Facebook based subscription to a new email based one. I'd like to take care of this now and not never. Your response via email: Spotify Case # 07666758: Account - Facebook created accountWe’ll get back to you ...

  • Visitor
  • Spotify please move all contents from my Facebook based subscription to a new email based one.   I'd like to take care of this now and not never.   Your response via email:   &nb...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Reestablecer contraseña

Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.

  • Newbie
  • Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.
  • Dianaitadeog
  • Casual Listener
  • 707 Views
  • 6 replies
  • 1 likes
  • Account
  • 707 Views
  • 6 replies
  • 1 likes

Email deleted, need to reset password

Hey guys, my email account was deleted, so I wanted to change it for my Spotify account. Unfortunately, I forgot my password which is sent the deleted email address when resetting it. Any ideas on what to do now? CheersChristina

  • Newbie
  • Hey guys,   my email account was deleted, so I wanted to change it for my Spotify account. Unfortunately, I forgot my password which is sent the deleted email address when resetting it. Any id...
  • Maxim
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 481 Views
  • 1 replies
  • 0 likes