Superuser Contribution Change which account has student discount

I accidentaly just activated student discount on an old spotify account, is there a way to remove it and add it to another account

• benw8993
• Casual Listener
• I accidentaly just activated student discount on an old spotify account, is there a way to remove it and add it to another account
• 2017-03-07 4:05:27 PM
• 2017-03-13 12:08:24 PM
• Jim
• Spotify Legend
• 7790 Views
• 3 replies
• 0 likes
• Account
  Premium

Ridiculous that you cannot access a representative to discuss account!

• mccordjp
• Newbie
• 2017-03-12 11:15:30 PM
• 2017-03-13 10:05:42 AM
• Maxim
• Spotify Star
• 154 Views
• 1 replies
• 0 likes

I have a Premium Family subscription but get free service? What to do?

• Hassehau
• Newbie
• 2017-03-13 9:23:13 AM
• 2017-03-13 10:02:30 AM
• Maxim
• Spotify Star
• 218 Views
• 1 replies
• 1 likes

Multiple premium accounts into one family account

Hi, My parents found out that me and my two other brothers are paying out-of-pocket for individual premium accounts. They've recently made their own (shared) free account, and decided that hey, why not just make them the parent in a family account an...

• actinmyosin
• Newbie
• Hi,   My parents found out that me and my two other brothers are paying out-of-pocket for individual premium accounts. They've recently made their own (shared) free account, and decided that h...
• 2017-03-13 6:45:21 AM
• 2017-03-13 7:09:14 AM
• Maxim
• Spotify Star
• 329 Views
• 1 replies
• 0 likes

I've been charged twice for a Premium and I can't cancel my subscription.

So I've been charged now twice for Spotify Premium. Two months have gone by. Not only do I not have an premium features, but Spotify doesn't let me cancel the subscription because it says that I'm still using Spotify Free. So I'm being charged for a ...

• _exxcell_
• Newbie
• So I've been charged now twice for Spotify Premium. Two months have gone by. Not only do I not have an premium features, but Spotify doesn't let me cancel the subscription because it says that I'm st...
• 2017-03-12 11:22:37 PM
• 2017-03-13 4:16:51 AM
• TobiasYoung
• Composer
• 211 Views
• 1 replies
• 0 likes

Premium subscription dont work

I signed up for a premium subscription with a free trial and it acts like I'm still only a free user. I can't skip songs or pick what song to start with

• Aldricksdad
• Newbie
• I signed up for a premium subscription with a free trial and it acts like I'm still only a free user. I can't skip songs or pick what song to start with
• 2017-03-13 2:41:50 AM
• 2017-03-13 4:11:47 AM
• TobiasYoung
• Composer
• 152 Views
• 1 replies
• 0 likes
• Premium

Current Country Not Appearing in Drop-Down 'Change Country' Menu

I am currently living in Beijing, China and intend to spend the rest of the year living here. Hence, fourteen days in, and I received the error message about 'changing my country'. However, when I try to edit my account, the only country that is avai...

• Milney17
• Casual Listener
• I am currently living in Beijing, China and intend to spend the rest of the year living here. Hence, fourteen days in, and I received the error message about 'changing my country'. However, when I tr...
• 2017-03-12 4:13:23 AM
• 2017-03-13 3:46:40 AM
• Milney17
• Casual Listener
• 450 Views
• 2 replies
• 0 likes

Cannot cancel subscription

I tried to cancel my subscription by going through the "cancel your subscription" link but by the very end of it it just says "Uh Oh, Something Went Wrong." I've been trying for 2-3 days by now and I even tried it on different browsers and computers....

• jlu-11
• Casual Listener
• I tried to cancel my subscription by going through the "cancel your subscription" link but by the very end of it it just says "Uh Oh, Something Went Wrong." I've been trying for 2-3 days by now and I...
• 2017-03-13 2:34:03 AM
• 2017-03-13 3:04:41 AM
• Bittencourt
• Spotify Star
• 167 Views
• 1 replies
• 0 likes

Superuser Contribution Family Plan - Puse mal mi código Postal

Hola! Tengo un problema, por error de dedo puse que mi código postal es 01520, cuando en realidad es 05120...ahora no puedo unirme al plan ya que Spotify piensa que no vivo con mis papás...me podrían ayudar a solucionarlo? Gracias!

• mrodbil
• Newbie
• Hola! Tengo un problema, por error de dedo puse que mi código postal es 01520, cuando en realidad es 05120...ahora no puedo unirme al plan ya que Spotify piensa que no vivo con mis papás...me podrían...
• 2017-03-11 3:56:49 PM
• 2017-03-13 2:28:03 AM
• MonicaM_Bogota
• Roadie
• 237 Views
• 1 replies
• 0 likes

Superuser Contribution Unable to add a family member

I've been trying to add a family member to spotify but when they're confirming the address it tells them it doesn't match, and we live in the same house

• VanGhoul
• Newbie
• I've been trying to add a family member to spotify but when they're confirming the address it tells them it doesn't match, and we live in the same house
• 2017-03-11 3:47:46 PM
• 2017-03-13 2:25:56 AM
• MonicaM_Bogota
• Roadie
• 293 Views
• 1 replies
• 0 likes

Being Charged A Foreign Transaction Fee...

I'm being charged a foreign transaction fee (now for 3 months) through my Amex card that is associated with my premium membership. Amex says it's originating out of Sweden. It appears the monthly transaction "SPOTIFY USA SPOTIFY USA*S NM" isn't quite...

• Rick0968
• Casual Listener
• I'm being charged a foreign transaction fee (now for 3 months) through my Amex card that is associated with my premium membership.  Amex says it's originating out of Sweden.  It appears the...
• 2012-11-18 2:56:34 AM
• 2017-03-13 2:25:04 AM
• isaiahKenj123
• Newbie
• 3955 Views
• 10 replies
• 2 likes

Superuser Contribution Family address

My brother and mom have a family subscription, I live with them but can't joint the family premium because it does not recognize my address as the same as my moms even though it is.

• estebanpga
• Newbie
• My brother and mom have a family subscription, I live with them but can't joint the family premium because it does not recognize my address as the same as my moms even though it is.
• 2017-03-11 9:21:17 PM
• 2017-03-13 2:17:34 AM
• MonicaM_Bogota
• Roadie
• 332 Views
• 1 replies
• 0 likes
• Account
  Premium

Superuser Contribution actualizar lugar de residencia

Hola cuento con una cuentra familiar y no logro enlazar a mis familiares por que dice que no coincide mi dirección de residencia, necesito verificar los datos que tengo para poder agregar a mas usuarios al plan con el que cuento, ya trate de hacerlo ...

• edd_lhito
• Newbie
• Hola cuento con una cuentra familiar y no logro enlazar a mis familiares por que dice que no coincide mi dirección de residencia, necesito verificar los datos que tengo para poder agregar a mas usuar...
• 2017-03-11 6:52:27 AM
• 2017-03-13 1:56:04 AM
• MonicaM_Bogota
• Roadie
• 351 Views
• 1 replies
• 0 likes

Charged twice

I subscribed with my Facebook account and then tried to change my subscription to a student account and ever since every month I have been charged for £9.99 and then 1 week later I get charged £4.99 how can I stop this as it's very annoying?

• Nathan8498
• Newbie
• I subscribed with my Facebook account and then tried to change my subscription to a student account and ever since every month I have been charged for £9.99 and then 1 week later I get charged £4.99 ...
• 2017-03-12 12:39:38 AM
• 2017-03-13 1:55:30 AM
• wsdctfvgbhnjm
• Newbie
• 502 Views
• 1 replies
• 0 likes
• Mobile

Superuser Contribution Me suscrubi a premium y habia 60 dias gratis, pero en la app me sigue diciendo que es cuenta gratis

• Fernandaviedas
• Newbie
• 2017-03-11 5:32:04 AM
• 2017-03-13 1:54:22 AM
• MonicaM_Bogota
• Roadie
• 319 Views
• 1 replies
• 0 likes

Superuser Contribution Los miembros de mi plan familiar no verificaron la dirección y no tienen acceso a spotify premium

Los miembros de mi plan familiar no verificaron la dirección y no tienen acceso a spotify premium, ahora que quieren verificar el domicilio, dice que los datos no concuerdan con los del titular, que soy yo.

• jarjosh-79
• Newbie
• Los miembros de mi plan familiar no verificaron la dirección y no tienen acceso a spotify premium, ahora que quieren verificar el domicilio, dice que los datos no concuerdan con los del titular, que ...
• 2017-03-11 4:29:52 AM
• 2017-03-13 1:53:18 AM
• MonicaM_Bogota
• Roadie
• 208 Views
• 1 replies
• 0 likes
• Account
  Free
  Premium
  Subscription

Superuser Contribution cobro plan familiar

hola comunidad mi problema viene en que contrate el plan familiar, pero en mi resumen de cuenta me aperece la cuenta individual premium y ahora el plan familiar, es decir, que pago mi cuenta individual y la familiar... ¿se puede hacer un reintegro po...

• ezequielredes
• Newbie
• hola comunidad mi problema viene en que contrate el plan familiar, pero en mi resumen de cuenta me aperece la cuenta individual premium y ahora el plan familiar, es decir, que pago mi cuenta individu...
• 2017-03-11 1:42:21 AM
• 2017-03-13 1:52:01 AM
• MonicaM_Bogota
• Roadie
• 176 Views
• 1 replies
• 0 likes
• Account
  Other
  Subscription

Spotify made me re-login and then deleted ALL My playlists.

Spotify was logged out of MAC. So I logged back in with correct email and password. Then a 2nd window opened up asking me to choose "exisiting customer" or "new account". I chose existing account.. and it made me LOGIN AGAIN. I did so again with corr...

• user-removed
• Visitor
• Spotify was logged out of MAC. So I logged back in with correct email and password. Then a 2nd  window opened up asking me to choose "exisiting customer" or "new account". I chose existing accou...
• 2014-07-01 8:22:40 PM
• 2017-03-12 11:46:58 PM
• grobennett
• Regular
• 472 Views
• 2 replies
• 0 likes

Superuser Contribution Two First-Time Bookings

3 months ago me and my girlfriend tried Spotify Premium, since there was an offer for 0,99€ for 3 Month. For both subscriptions we used the same Bank Account. My girlfriend ended her subscription while I still want to use Spotify Premium. Now the 3 m...

• mrschnietzel
• Newbie
• 3 months ago me and my girlfriend tried Spotify Premium, since there was an offer for 0,99€ for 3 Month. For both subscriptions we used the same Bank Account.  My girlfriend ended her subs...
• 2017-03-10 4:26:37 PM
• 2017-03-12 11:43:40 PM
• MonicaM_Bogota
• Roadie
• 165 Views
• 1 replies
• 0 likes

Superuser Contribution Account was hijacked, all songs have been replaced.

At some point yesterday, someone somehow got hold of my account (I have changed my pw now) and now all my songs are gone (admittedly not a lot but still annoying). Just wondering if there's anyway my account could get rolled back? Or do I have to go ...

• user-removed
• Visitor
• At some point yesterday, someone somehow got hold of my account (I have changed my pw now) and now all my songs are gone (admittedly not a lot but still annoying). Just wondering if there's anyway my...
• 2017-03-10 12:46:22 AM
• 2017-03-12 11:41:14 PM
• MonicaM_Bogota
• Roadie
• 175 Views
• 1 replies
• 0 likes
• Security