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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80348 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653657 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734058 Views
18 replies
29 likes
Hi,Im really confused.I have my family account, on which 5 of us use. Do we all have actual seperate accounts and need to have different Log In details or do we all use my log in details, as the administrator. I look forward to hearing an answer.Than...
Hi, Im really confused. I have my family account, on which 5 of us use. Do we all have actual seperate accounts and need to have different Log In details or do we all use my log in details, as the ...
Spotify Star
590 Views
3 replies
0 likes
I can't download any additional songs due to the limitation. Songs on device 1=0 device 2=0 device 3=0Actions I took:-deleted app from all devices-reinstalled spotify⇒ no changeSeems as if your database entries are corruptPlease correct. Thanks
I can't download any additional songs due to the limitation. Songs on device 1=0 device 2=0 device 3=0 Actions I took: -deleted app from all devices -reinstalled spotify ⇒ no change Seems ...
Community Legend
582 Views
1 replies
0 likes
I have an original account with you guys (account 1) that i get charged on. The email account associated with Account 1 I had to delete due to issues. I want to cancel that account and payments. I also ended up creating a second account today that I ...
I have an original account with you guys (account 1) that i get charged on. The email account associated with Account 1 I had to delete due to issues. I want to cancel that account and payments. I al...
Spotify Star
285 Views
1 replies
0 likes
I got a new phone and when I went to login into Spotify I couldn't remember my password so I reset it. When I logged in all of my account settings were gone including my premium membership and playlist. I signed up again for premium but still no play...
I got a new phone and when I went to login into Spotify I couldn't remember my password so I reset it. When I logged in all of my account settings were gone including my premium membership and playli...
Community Legend
249 Views
1 replies
0 likes
I' ve purchased a premium Spotify for 12 months as a gift for my nephew's birthday. I've received payment confirmation by Paypal for 119,88€ but no email confirmation from Spotify nor a gift mail has been received by my nephew... . Can you please hel...
I' ve purchased a premium Spotify for 12 months as a gift for my nephew's birthday. I've received payment confirmation by Paypal for 119,88€ but no email confirmation from Spotify nor a gift mail has...
Community Legend
660 Views
3 replies
0 likes
Hello, on December 25th I was invited to join Premium for Families by Jade Mallory. The automated email message is pasted below. "Welcome to the family Great news, Jade Mallory has invited you to join Premium for Family. This means you'll be able to ...
Hello, on December 25th I was invited to join Premium for Families by Jade Mallory. The automated email message is pasted below. "Welcome to the family Great news, Jade Mallory has invited you to joi...
Community Legend
286 Views
1 replies
0 likes
Hi I have two accounts and have accidentally uploaded my pre paid vouchers to the wrong account can
Hi I have two accounts and have accidentally uploaded my pre paid vouchers to the wrong account can
Community Legend
271 Views
1 replies
0 likes
I just want an answer to this question. I created my Spotify account using Facebook, back when you couldn't have a Spotify account without Facebook, or whatever. Now things are a little different. Since I created my Spotify account with my Facebook a...
I just want an answer to this question. I created my Spotify account using Facebook, back when you couldn't have a Spotify account without Facebook, or whatever. Now things are a little d...
Spotify Star
334 Views
1 replies
0 likes
Hi everyone! I just moved from Canada to Portugal, and I have a Portugal MasterCard and I am having issues to change my payment method to Portugal.What to do?
Hi everyone! I just moved from Canada to Portugal, and I have a Portugal MasterCard and I am having issues to change my payment method to Portugal. What to do?
Community Legend
1237 Views
13 replies
0 likes
Hi, My account got hacked today, it's a very old account that i later synced with facebook. I can still log in through Facebook but the hacker changed the old password for the original username, deleted all my playlists and then changed the email add...
Hi, My account got hacked today, it's a very old account that i later synced with facebook. I can still log in through Facebook but the hacker changed the old password for the original use...
Community Legend
304 Views
1 replies
0 likes
I am a Korean Exchange student currently living in Seoul and I want to get Spotify Premium but I cannot use my Korean credit card for the purchase and I don't have any American cards. How can I get Spotify Premium with my card
I am a Korean Exchange student currently living in Seoul and I want to get Spotify Premium but I cannot use my Korean credit card for the purchase and I don't have any American cards. How can I get S...
Spotify Star
990 Views
1 replies
0 likes
Me and my homemates were using spotify family. But today, it was suspended for me and another member of the family. But the one who makes the payment seemed Okey. So, just to be sure, I asked one of my friends for inviting me to different family. It ...
Me and my homemates were using spotify family. But today, it was suspended for me and another member of the family. But the one who makes the payment seemed Okey. So, just to be sure, I asked one of ...
Spotify Star
392 Views
3 replies
0 likes
I recently signed up for the $0.99 for 3 months Premium Membership. I would like to subscribe to the $17.99 Family Premium Membership. Obviously, I want to take advantage of the super discounted 99 cents membership though. Is it therefore best to wai...
I recently signed up for the $0.99 for 3 months Premium Membership. I would like to subscribe to the $17.99 Family Premium Membership. Obviously, I want to take advantage of the super discounted 99 c...
Spotify Star
462 Views
1 replies
0 likes
The email that's registered to my account, ********************@hotmail.co.uk, has now ceased to exist and is no longer active. I can't access this email at all. I've forgotten my password, and whenever I request a reset email, it sends the email to ...
The email that's registered to my account, ********************@hotmail.co.uk, has now ceased to exist and is no longer active. I can't access this email at all. I've forgotten my password, and whene...
Roadie
248 Views
1 replies
0 likes
I created my spotify account in Brazil (originaly free, then upgraded to premium family). After moving to the UK, I was only able to update my country on payment settings (changing my credit card details and country to UK). HOWEVER, I cannot update m...
I created my spotify account in Brazil (originaly free, then upgraded to premium family). After moving to the UK, I was only able to update my country on payment settings (changing my credit card det...
Spotify Star
5362 Views
6 replies
0 likes
Hi, I change my subscription from premium to family but this month i will pay for both!!!! My e-mail is ****************@gmail.com but in my premium its ***********@comhem.se . This last e-mail i never use and i want to change it to the gmail adress ...
Hi, I change my subscription from premium to family but this month i will pay for both!!!! My e-mail is ****************@gmail.com but in my premium its ***********@comhem...
Community Legend
249 Views
1 replies
0 likes
Hello, I have a Premium account wich I have been using without any problem. Yesterday I format my android phone and when I re installed the spotify app, I loged in and I get a free acount. I´m sure that that is the account beacause I checked it in th...
Hello, I have a Premium account wich I have been using without any problem. Yesterday I format my android phone and when I re installed the spotify app, I loged in and I get a free acount. I´m sure t...
Regular
753 Views
9 replies
0 likes
Hello. I have some problem with my spotify. I was using my spotify in America for 3 years because I was studing there but recently I come back to Malaysia for good after completing my studies. I logged in with Facebook account while I was in America ...
Hello. I have some problem with my spotify. I was using my spotify in America for 3 years because I was studing there but recently I come back to Malaysia for good after completing my studies. I logg...
Community Legend
465 Views
1 replies
0 likes
I do not remember my Spotify password and tried to change it through "Have you forgotten your password" -section. When I submit my gmail address, it'll will redirect me to a page where it says that I have to do this through my Facebook account, but t...
I do not remember my Spotify password and tried to change it through "Have you forgotten your password" -section. When I submit my gmail address, it'll will redirect me to a page where it says that I...
Community Legend
373 Views
1 replies
0 likes
Hi,I switched country settings a few months ago from NL to Spain but the country settings are still not 100% OK. It displays NL in the Overview page: https://www.spotify.com/es/account/overview/ but ES in the profile page: https://www.spotify.com/es/...
Hi, I switched country settings a few months ago from NL to Spain but the country settings are still not 100% OK. It displays NL in the Overview page: https://www.spotify.com/es/account/o...
Not applicable
336 Views
2 replies
0 likes
