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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398278 Views
  • 948 replies
  • 107 likes
  • Account
  • 398278 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171401 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171401 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99084 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99084 Views
  • 68 replies
  • 10 likes

Student Discount

Hello! For student discount, I used my credientials on another account already. But I made a new account and I was wondering is there anyway I can take away my credentials on my other account and put it onto my new account?

  • Newbie
  • Hello!   For student discount, I used my credientials on another account already. But I made a new account and I was wondering is there anyway I can take away my credentials on my other accoun...
  • osornios
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Cancelación de la cuenta Premiun

Hola, el día 17-10-16 lanzaron Una oferta, about Pagar 300 pesos Por los proximos 3 meses. El Día de Hoy mi Cuenta Seria Cancelada, Ya Que, cumplí DICHO Tiempo, col cancelarla me Encuentro con Que Me cobraron Nuevo ONU mes, Esta Vez un 3099. ¿Por Qué...

  • Newbie
  • Hola, el día 17-10-16 lanzaron Una oferta, about Pagar 300 pesos Por los proximos 3 meses. El Día de Hoy mi Cuenta Seria Cancelada, Ya Que, cumplí DICHO Tiempo, col cancelarla me Encuentro con Que Me...
  • osornios
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
  • 123 Views
  • 1 replies
  • 0 likes

Trying to remove a family member "Oops! An error has occurred please try again" message in RED alway

Always appears and will not let me get into his invite to remove him. He can not get into his Spotify account anymore because he cannot remember his password. He cannot log in to his email either to recover his Spotify account. I want to remove him a...

  • Newbie
  • Always appears and will not let me get into his invite to remove him. He can not get into his Spotify account anymore because he cannot remember his password. He cannot log in to his email either to ...
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

trying to upgrade but it won't accept my postal code

Hello, I'm trying to upgrade my account but I keep getting an error that I haven't entered a valid postal code. I checked over and over, and it is correct. I've tried on my phone and in my browser. I want to upgrade - why can't I get past that screen...

  • Newbie
  • Hello,   I'm trying to upgrade my account but I keep getting an error that I haven't entered a valid postal code.  I checked over and over, and it is correct.  I've tried on my phone...
  • Masta_22
  • Roadie
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

SUSCRIPCION FAMILIAR

Hola, tengo un problema con mi cuenta spotify. Me enviaron el link para unimer a un plan familiar pero me dice que ya me he suscrito a dos planes los dos ultimos meses. Que puedo hacer al respecto? Ya no podré unirme a otro plan familiar y tengo que ...

  • Newbie
  • Hola, tengo un problema con mi cuenta spotify. Me enviaron el link para unimer a un plan familiar pero me dice que ya me he suscrito a dos planes los dos ultimos meses. Que puedo hacer al respecto? Y...
  • osornios
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help sort out my spotify

Hi when I bought my current phone last year I had a choice of having sky news or spotify within the package. I choose spotify and ever since I can't seem to work it... I have been trying to fix the problem myself but it just won't work and I need hel...

  • Newbie
  • Hi when I bought my current phone last year I had a choice of having sky news or spotify within the package. I choose spotify and ever since I can't seem to work it... I have been trying to fix the p...
  • FabianS_Bogota
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

expire early??

I paid for a 3 month premium subscribtion on 31 DEC 2016. Origianlly, the expire day is on 31 Mar 2017. I like the premium service and pay an one year sub. today, 28 Feb 2017.Now the account info. shows the expire date will be 28 Mar 2018. Why not 31...

  • Newbie
  • I paid for a 3 month premium subscribtion on 31 DEC 2016. Origianlly, the expire day is on 31 Mar 2017. I like the premium service and pay an one year sub. today, 28 Feb 2017. Now the account info. ...
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Adds playing while having a premium subscription

Recently adds have started playing in Spotify - even though I have a premium paid subscription. Have terms changed, or is something up.....I don't believe adds should be coming through.

  • Casual Listener
  • Recently adds have started playing in Spotify - even though I have a premium paid subscription.   Have terms changed, or is something up.....I don't believe adds should be coming through.
  • AnatolePerry
  • Casual Listener
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Cambiar premium y unime a una premium familiar

Hola, tengo una una cuenta que ya expiro su subscripcion premium, y ahora intento unirme al plan familiar que compro mi hermano y él esta en Perú. El problema es que mi cuenta esta en Estados Unidos, y no me deja cambiar el país, a pesar de que estoy...

  • Newbie
  • Hola, tengo una una cuenta que ya expiro su subscripcion premium, y ahora intento unirme al plan familiar que compro mi hermano y él esta en Perú. El problema es que mi cuenta esta en Estados Unidos,...
  • osornios
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 month premium finished before end of the month!

Hi everyone. I did upgrade my account for a month on February, 4th, and naturally it should get finished on March, 4th. But it's already finished and I don't know what to do. I did buy a gift card from a website in my country, but they don't answer m...

  • Newbie
  • Hi everyone.   I did upgrade my account for a month on February, 4th, and naturally it should get finished on March, 4th. But it's already finished and I don't know what to do.   I did ...
  • FabianS_Bogota
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium
  • 171 Views
  • 1 replies
  • 0 likes

Ingresar la fecha de la tarjeta de credito

Buenas tardes, el día de hoy me toca cambiar la tarjeta de crédito por medio de la cual se realiza el pago del servicio de spotify, pero cuando actualizo la tarjeta no me deja ingresar la fecha que es (01/23), como hago para ingresar esta fecha y me ...

  • Newbie
  • Buenas tardes, el día de hoy me toca cambiar la tarjeta de crédito por medio de la cual se realiza el pago del servicio de spotify, pero cuando actualizo la tarjeta no me deja ingresar la fecha que e...
  • osornios
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 468 Views
  • 1 replies
  • 0 likes

How to extend the student subscription?

I´ve been using spotify for students for over a year and now my student subscription expires this month. I am still a stundent and would love to use spotify as one. How do I extend my subscription? Does anyone know? Thank you.

  • Casual Listener
  • I´ve been using spotify for students for over a year and now my student subscription expires this month. I am still a stundent and would love to use spotify as one. How do I extend my subscription? D...
  • osornios
  • Spotify Star
  • 8647 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 8647 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium package

I am paying for the premium package but am unable to access when I am off line.

  • Newbie
  • I am paying for the premium package but am unable to access when I am off line.
  • FabianS_Bogota
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving from Deutsche Telekom Spotify Account to Spotify Family

Hi all, I would like to move my Spotify premium account from Deutsche Telekom (billing via DTAG) to Spotify (billing via Spotify) and change to Spotify Family.I wonder what the right steps are for this kind of transition.For sure I don`t want to kill...

  • Casual Listener
  • Hi all,   I would like to move my Spotify premium account from Deutsche Telekom (billing via DTAG) to Spotify (billing via Spotify) and change to Spotify Family. I wonder what the right steps...
  • mattbug64
  • Casual Listener
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

being charged twice

Hello,My bank statement is showing that I was charged twice this month for my premium subscription. Please Help.

  • Newbie
  • Hello, My bank statement is showing that I was charged twice this month for my premium subscription.  Please Help.
  • Bittencourt
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Set device password. Oh no! Something has gone wrong!

Hey,I am trying now for 2 days setting a password.I get the link via email, but it links me to:Oh no! Something has gone wrong! Any ideas? Thanks

  • Casual Listener
  • Hey, I am trying now for 2 days setting a password. I get the link via email, but it links me to: Oh no! Something has gone wrong!   Any ideas? Thanks  
  • Hubo
  • Community Legend
  • 910 Views
  • 5 replies
  • 1 likes
  • 910 Views
  • 5 replies
  • 1 likes

Superuser Contribution Discount Family Subscriptions!

Hi I pay for the family but when I go on to my wife's it keeps saying try for 30days the pay but I'm already paying for her can you help otherwise I'm cancelling as I don't see why I'm paying for something my family can't use

  • Newbie
  • Hi I pay for the family but when I go on to my wife's it keeps saying try for 30days the pay but I'm already paying for her can you help otherwise I'm cancelling as I don't see why I'm paying for som...
  • FabianS_Bogota
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family problem

Why can't I add a member of my family to my Spotify Family account? We have had Spotify Family for a couple of years and I when we got it from the start I fixed so everyone in the family had an account (we are four members of the family). The other d...

  • Newbie
  • Why can't I add a member of my family to my Spotify Family account?   We have had Spotify Family for a couple of years and I when we got it from the start I fixed so everyone in the famil...
  • FabianS_Bogota
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Not able to cancel?

I am trying to cancel my Spotify Premium subscription. On Internet Explorer, when I click on the 'Subscription' tab in my account, I get the error 'Page not Found'. In Chrome, I follow the instructions to cancel, enter my password and get the error '...

  • Casual Listener
  • I am trying to cancel my Spotify Premium subscription.    On Internet Explorer, when I click on the 'Subscription' tab in my account, I get the error 'Page not Found'.   In Chrome,...
  • Bittencourt
  • Spotify Star
  • 428 Views
  • 7 replies
  • 0 likes
  • 428 Views
  • 7 replies
  • 0 likes