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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9027 Views
  • 1 replies
  • 9 likes
  • Security
  • 9027 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481841 Views
  • 979 replies
  • 111 likes
  • Account
  • 481841 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210874 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210874 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120906 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120906 Views
  • 72 replies
  • 12 likes

Spodify premium - it doesn´t work when we try to use it simultaneously

When we - simultaneously - try to listen to music, we only get access to one music track. I expect it is possibly to listen to the music chosen by each individually ?Regards

  • Casual Listener
  • When we - simultaneously - try to listen to music, we only get access to one music track. I expect it is possibly to listen to the music chosen by each individually ? Regards
  • Maxim
  • Spotify Star
  • 407 Views
  • 5 replies
  • 0 likes
  • Premium
  • 407 Views
  • 5 replies
  • 0 likes

Solved!! Account Info

Hi, I need to find the email that is associated with my credit card number.

  • Casual Listener
  • Hi,   I need to find the email that is associated with my credit card number.
  • carl_harris
  • Roadie
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

device/ account info mismatch

Dear Support Team,I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea what the problem is?Thank you in advance Best regards,...

  • Newbie
  • Dear Support Team, I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea w...
  • KatesHere
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Account Hacked

I keep getting pop ups that someone is using my account to listen to music and I can't listen to it on my own. I have logged out all devices from my account, I have change my passwords on both Spotify and Facebook and this person keeps being able to ...

  • Newbie
  • I keep getting pop ups that someone is using my account to listen to music and I can't listen to it on my own. I have logged out all devices from my account, I have change my passwords on both Spotif...
  • carl_harris
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 297 Views
  • 1 replies
  • 0 likes

Redeem code is not working

About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it on my account. Now it says I don't have spotify pr...

  • Casual Listener
  • About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it...
  • naomechateies17
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • Premium
  • 240 Views
  • 2 replies
  • 0 likes

Solved!! [Desktop][Other] Please bring back the option of being able to delete messages.

When listening to Spotify suddenly the music stops playing and as source it says that I'm listening to Brian Maloneys iPhone. I am not Brian Maloney. I have no idea who Brian Maloney is. And certainly do not want to listen to his iPhone. It's like my...

  • Regular
  • When listening to Spotify suddenly the music stops playing and as source it says that I'm listening to Brian Maloneys iPhone. I am not Brian Maloney. I have no idea who Brian Maloney is. And certainl...
  • claesh70
  • Regular
  • 327 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 327 Views
  • 3 replies
  • 0 likes

We are trying to switch to family plan but option not available

We are trying to switch to family plan but option not available. Who do I contact?

  • Casual Listener
  • We are trying to switch to family plan but option not available. Who do I contact?
  • dvonal
  • Casual Listener
  • 450 Views
  • 6 replies
  • 0 likes
  • 450 Views
  • 6 replies
  • 0 likes

Cancel Premium error

Dear all, I'm trying to cancel my Premium account (tomorrow, i.e. in one hour, I'll be made to pay for it) as I am not using Spotify as much as to pay 10 Euros a month. However, everytime I get to the last step (after I enter my password), I get an e...

  • Casual Listener
  • Dear all,   I'm trying to cancel my Premium account (tomorrow, i.e. in one hour, I'll be made to pay for it) as I am not using Spotify as much as to pay 10 Euros a month. However, everytime I ...
  • Bittencourt
  • Spotify Star
  • 586 Views
  • 9 replies
  • 0 likes
  • 586 Views
  • 9 replies
  • 0 likes

30 day free.premum trial

I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?

  • Casual Listener
  • I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?
  • Maxim
  • Spotify Star
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Solved!! Can't use Family account

I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner with the message "It appears this account does not ha...

  • Casual Listener
  • I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner wi...
  • davemancozy
  • Casual Listener
  • 614 Views
  • 4 replies
  • 0 likes
  • Account
  • 614 Views
  • 4 replies
  • 0 likes

Solved!! Iphone- cannot log in

I cannot log in on my iPhone app, when I enter my info it responds log in failed "You've already created an account with this email address" I am definitely in the log-in screen, not the sign-up. Just created my account yesterday. Any help would be g...

  • Casual Listener
  • I cannot log in on my iPhone app, when I enter my info it responds log in failed "You've already created an account with this email address"   I am definitely in the log-in screen, not the sig...
  • Maxim
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Upgrade to Family keeping the same Billing Date

I'm already on a Premium subscription and I want to upgrade to Family Premium keeping the same Billing Date. What do I have to do?

  • Newbie
  • I'm already on a Premium subscription and I want to upgrade to Family Premium keeping the same Billing Date. What do I have to do?
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Spotify premium family

Hello,I recently got Spotify premium for my family and my husband hasn't updated his account to family yet. He is in the free premium trial. I am trying to deactivate that account so that he can start using family premium. I don't know how to cancel ...

  • Newbie
  • Hello, I recently got Spotify premium for my family and my husband hasn't updated his account to family yet. He is in the free premium trial. I am trying to deactivate that account so that he can st...
  • wingshq
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Student discount denied, but still charged for Student plus standard price?

I got denied for my student discount, but now I'm seeing that I've been charged the $5 as well as the normal $10. What's up with that?

  • Newbie
  • I got denied for my student discount, but now I'm seeing that I've been charged the $5 as well as the normal $10. What's up with that?
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Forget Direction Family Plan

I need to know my address, since I forget the parameters as they were written

  • Newbie
  • I need to know my address, since I forget the parameters as they were written
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Who to contact to ask for a refund?

I will like to get a refund from Spotify. To explain and decide if I qualify for one, who do I contact?

  • Newbie
  • I will like to get a refund from Spotify. To explain and decide if I qualify for one, who do I contact?
  • angiesleight64
  • Newbie
  • 584 Views
  • 3 replies
  • 0 likes
  • 584 Views
  • 3 replies
  • 0 likes

Solved!! Over Charged Account

I was trying to get the Spotify student premium and I applied for it twice and both charges came out of my account . But I was unqualified for the student discount so I payed for the regular Spotify premium so I was charged the 9.99 for the regular p...

  • Newbie
  • I was trying to get the Spotify student premium and I applied for it twice and both charges came out of my account . But I was unqualified for the student discount so I payed for the regular Spotify ...
  • carl_harris
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Double Payment

I've sub for spotify about 4 months ago, my payment was always set to day 10th of each month. This month the spotify asked me to update my payment settings, but i put the same data and they accepted it, however, i got a second fee yesterday, with the...

  • Newbie
  • I've sub for spotify about 4 months ago, my payment was always set to day 10th of each month. This month the spotify asked me to update my payment settings, but i put the same data and they accepted ...
  • carl_harris
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

changed phone

I bought a new phone and wanted to log in but I forgot my username. So I logged in with my email and all my list was gone. What should I do?

  • Newbie
  • I bought a new phone and wanted to log in but I forgot my username. So I logged in with my email and all my list was gone. What should I do?
  • Hubo
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Support for Chromecast

Hi everyone! I was just wondering if its normal to see other devices in Spotify even if they are not my devices. I continually see a Google Cast device in available devices and I just want to know if one of my neighbors (I live in a apartment buildin...

  • Casual Listener
  • Hi everyone! I was just wondering if its normal to see other devices in Spotify even if they are not my devices. I continually see a Google Cast device in available devices and I just want to know if...
  • Hubo
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • Security
  • 575 Views
  • 1 replies
  • 0 likes