Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76277 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94116 Views
9 replies
2 likes
I just signed up for a family account and it was showing premium. Now my account says free and I don't know how to get support.
I just signed up for a family account and it was showing premium. Now my account says free and I don't know how to get support.
Not applicable
221 Views
1 replies
0 likes
Whenever I try to find my friends on Spotify or they try to find me its like my account doesn't exist. If my name gets searched they cannot find me and people who follow me often unfollow me without ever changing it. Also my Facebook info that gets s...
Whenever I try to find my friends on Spotify or they try to find me its like my account doesn't exist. If my name gets searched they cannot find me and people who follow me often unfollow me wi...
206 Views
0 replies
0 likes
Hi,I started my first 'premium' spotify account in America (while I was living there). I linked this account with my Facebook. I am now back in Australia, and have been locked out of my American account, and have now joined my 'family premium' accoun...
Hi, I started my first 'premium' spotify account in America (while I was living there). I linked this account with my Facebook. I am now back in Australia, and have been locked out of my American ac...
Not applicable
306 Views
1 replies
0 likes
I've been being charged both £12.99 ( through iTunes ) and £4.99 (through Spotify) since September when I signed up as a student. Obviously defeating the object of student discount as I'm paying twice !!
I've been being charged both £12.99 ( through iTunes ) and £4.99 (through Spotify) since September when I signed up as a student. Obviously defeating the object of student discount as I'm paying twic...
Community Legend
345 Views
3 replies
0 likes
I want to see if I can tell the difference and if it is worth doing.
I want to see if I can tell the difference and if it is worth doing.
Not applicable
3269 Views
1 replies
0 likes
Hi,my family is about to purchase the Family Spotify Premium plan. 1. My worry is that they currently live in Spain and I am currently living abroad (Sweden) for a couple of months.Can I still join the plan and have premium access? 2. I have been rea...
Hi, my family is about to purchase the Family Spotify Premium plan. 1. My worry is that they currently live in Spain and I am currently living abroad (Sweden) for a couple of months. Can I...
Regular
815 Views
4 replies
0 likes
Why is my Spotify not working on sonos?this message comes up"Connection to Spotify timed. If the problem persists contact Spotify."
Why is my Spotify not working on sonos? this message comes up "Connection to Spotify timed. If the problem persists contact Spotify."
Spotify Star
316 Views
1 replies
0 likes
I want to get the Family subscription, i live with my parents but my girlfriend want to use it as well... Is this possible?
I want to get the Family subscription, i live with my parents but my girlfriend want to use it as well... Is this possible?
Spotify Star
253 Views
1 replies
0 likes
I've been working on getting premium family for days. Actually paid for it 3 days ago and my subscription still says free. When you send an email you get a canned response saying this is what you said. Really, no **bleep**, that's what I said and res...
I've been working on getting premium family for days. Actually paid for it 3 days ago and my subscription still says free. When you send an email you get a canned response saying this is what you sai...
Spotify Star
329 Views
3 replies
0 likes
A long time ago I had link my facebook for my Spotify account. However, I no longer use the username or email connected with the account. I created a new and seperate account with my new email and username. However, my name or picture wouldn't show u...
A long time ago I had link my facebook for my Spotify account. However, I no longer use the username or email connected with the account. I created a new and seperate account with my new email and us...
Casual Listener
315 Views
2 replies
0 likes
Olá, fiz uma conta Familia premium e loguei via facebook, mas o e-mail do face não me recordo mais a senha e não consigo redefinir....E só percebi depois quando fui redefinir as senhas para meus familiares e não consegui.Estou desesperada, já pensei ...
Olá, fiz uma conta Familia premium e loguei via facebook, mas o e-mail do face não me recordo mais a senha e não consigo redefinir....E só percebi depois quando fui redefinir as senhas para meus fami...
Not applicable
2202 Views
1 replies
0 likes
Somehow my device password was compromised (although I haven't used it for over 5 months) and people are logging into my account through it from all over (my Facebook account is secure, no one is logging through it). I am unable to reset the device p...
Somehow my device password was compromised (although I haven't used it for over 5 months) and people are logging into my account through it from all over (my Facebook account is secure, no one is log...
Casual Listener
366 Views
1 replies
0 likes
Salve ho un problema con spotify family,abbiamo effettuato il pagamento ma ci siamo dimenticati di confermare L'account attraverso l'email. Come facciamo? Dobbiamo rinunciare a spotify o potete rimandarcela ?
Salve ho un problema con spotify family,abbiamo effettuato il pagamento ma ci siamo dimenticati di confermare L'account attraverso l'email. Come facciamo? Dobbiamo rinunciare a spotify o potete riman...
Not applicable
472 Views
1 replies
0 likes
Hola,La suscripción es familiar enlazada con Facebook.Hice una cancelación de la suscripción el día 6/marzo/2017 y el día 9/marzo/2017 meHicieron un cargo a mi tarjeta de crédito, está cancelación la hice porque no pude incluir a mis familiares en el...
Hola, La suscripción es familiar enlazada con Facebook. Hice una cancelación de la suscripción el día 6/marzo/2017 y el día 9/marzo/2017 me Hicieron un cargo a mi tarjeta de crédito, está cancel...
Not applicable
277 Views
1 replies
0 likes
I have an issue where one particular user on my family plan will start listening to music from her remote location and what I'm listening to will suddenly switch to what she's listening to. My device will think it's now logged into her account. There...
I have an issue where one particular user on my family plan will start listening to music from her remote location and what I'm listening to will suddenly switch to what she's listening to. My d...
Casual Listener
652 Views
3 replies
0 likes
I do not remember the email address or username I used when signing up. The account I had was premium and I will keep being charged until I can get back in. I don't know what to do
I do not remember the email address or username I used when signing up. The account I had was premium and I will keep being charged until I can get back in. I don't know what to do
Casual Listener
3563 Views
4 replies
0 likes
I'm paying for spotify premium every month and even I can't log into my account and listen music. I don't know why are you people blocking us from using spotify.At least I'm complying copyright stuff.
I'm paying for spotify premium every month and even I can't log into my account and listen music. I don't know why are you people blocking us from using spotify. At least I'm complying copyright stu...
Not applicable
492 Views
1 replies
0 likes
I already try :Login on Facebook, disable Spotify on apps. (Dont work, when o log in my actual acc say "you arealdy connect in Spotify/Facebook")Resume:I want change my FacebookFrom 'gabrieldarezzo' -> 'darezzo.gabriel'
I already try : Login on Facebook, disable Spotify on apps. (Dont work, when o log in my actual acc say "you arealdy connect in Spotify/Facebook") Resume: I want change my Facebook From 'gabrie...
Not applicable
322 Views
1 replies
0 likes
Hallo ,Ich wollte mir gestern das Upgrade für Studenten zulegen . Es hat soweit auch alles geklappt . Nur dann viel auf das es bei meiner uni email adresse zu einem problem kam . Ich habe von spotify eine email bekommen ich soll mich mit einer andere...
Hallo , Ich wollte mir gestern das Upgrade für Studenten zulegen . Es hat soweit auch alles geklappt . Nur dann viel auf das es bei meiner uni email adresse zu einem problem kam . Ich habe von spoti...
Not applicable
350 Views
1 replies
0 likes
